Trusted Agent profile · Newcastle Upon Tyne

Reeds Rains, Chapel House Newcastle Upon Tyne reviews

4.8

★★★★★ Excellent

137 reviews across 2 platforms

6 Shopping Centre, Hillhead Park Way, Newcastle Upon Tyne, NE5 1DT

Part of Your Move & Reeds Rains National Home Move, see every office.

Reeds Rains, Chapel House's office in Newcastle Upon Tyne, at 6 Shopping Centre, is rated 4.8 out of 5 across 137 reviews on two platforms, including 135 Google reviews rated 4.8.

Google logo

4.8 / 5

135

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.

5/5

Google

Highly recommend this company! The team have been absolutely fantastic from coming to the house to get the process underway, to taking pictures and getting the house on the market. Very Friendly and professional and kept me up to date with everything that was going on. Couldn't of asked for more from them, the team really are a credit to the company!PositiveResponsiveness, Professionalism

Sean · 22 June 2022

Agent replied · 21 June 2024

Hi Sean, Thank you for your kind words. We are delighted to have sold your house in such a short period of time. If there is anything else you need then please just let us know. Kind Regards Warren

5/5

Google

The girls in this shop deserve gold medals for the fantastic service they gave when my elderly mother ( who is mostly deaf) sold her home. The girls all went far and beyond in helping via regular telephone contact, txts and home visits offering reassurance when needed. Can't thank all the girls at Chapel House office enough. Would recommend them highly. Thanks so much ladies.PositiveResponsiveness, Quality, Professionalism, Value

Trudy · 27 August 2021

Agent replied · 23 January 2024

Thank you Trudy for your lovely words. We are so pleased that your Mum is now in her new bungalow but will miss our texts with her. We wish you and your Mum a very Merry Christmas and a Happy New Year

5/5

Google

Couldn’t fault the team at all. Made purchasing a house so easy from start to finish. Kept me informed at all times and really professional and helpful with any queries. Thank you all so much

Jamie · 15 April 2024

Agent replied · 23 January 2024

Hi Jamie, Thank you for your kind review. It was great to work with you to purchase your property and if there is anything else we can do please just let me know. Kind Regards Warren.

5/5

Google

Many thanks to Jemma and Paula, offer made on first day of sale!

Christine · 23 January 2022

Agent replied · 23 January 2024

Thank you Christine it was our absolute pleasure and we are so happy for you.

5/5

Google

My experience with Reeds Rains was very good indeed. I felt welcome, supported and valued at all times and received personal attention from Warren during a complicated property transaction. Communication was reliable and excellent, which is so important in this situation. I thoroughly recommend Reeds Rains as an estate agent.

Elizabeth · 27 February 2023

Agent replied · 23 January 2024

Thank you Elizabeth for your kind words and the review. It was great to work with you and may I wish you all the best for the future. Kind Regards Warren

5/5

Google

Reeds Rains have provided the most brilliant customer service throughout our business. The staff have provided constant feedback and updates regarding anything to do with the sale of our house and are all wonderful to deal with. Would definitely use them again and send any family or friends their way.PositiveResponsiveness, Quality, Professionalism

Daniel · 10 December 2022

Agent replied · 9 December 2024

Hi Daniel, Thank you for your kind review and feedback. I will make sure this is passed on the all the staff in the branch and if you need anything else please just let me know. Kind Regards Warren

5/5

Google

Warren and his staff gave us a very professional experience. Kept us informed at every stage of the sale. Helped us to communicate with our solicitors too. Would thoroughly recommend the team.

Susan · 15 April 2024

Agent replied · 23 January 2024

Hi Susan, Thank you for taking the time to leave your kind review. It was a pleasure to help sell your property. Kind Regards Warren

5/5

Google

Reeds Rains have provided the most brilliant customer service throughout our business. The staff have provided constant feedback and updates regarding anything to do with the sale of our house and are all wonderful to deal with. Would definitely use them again and send any family or friends their way.PositiveResponsiveness, Quality, Professionalism

Geordie · 22 June 2022

Agent replied · 21 June 2024

Hi Daniel, Thank you for your kind review and feedback. I will make sure this is passed on the all the staff in the branch and if you need anything else please just let me know. Kind Regards Warren

5/5

Google

Very helpful staff nothing is to much for them.

Keith · 14 February 2025

Agent replied · 2 May 2025

Hi Keith, thanks so much for your kind words! We’re thrilled to hear that our staff was able to help and make your experience a positive one. We’re always here if you need anything else!

5/5

Google

Fantastic service from start to finish, helpful thoughtful and pro active. I used the chapel house branch, They are always on the ball and would always go Above and beyond to help me. Would use them time and time again.

Jolene · 22 June 2023

Agent replied · 21 June 2024

Hi Jolene, Thank you for your positive feedback. We are pleased you found our service helpful and wish you all the best for the future. Kind Regards Warren

5/5

Google

Excellent service from start to finish with the sale of our house. Sold very quickly even with Covid 19 pandemic. Things weren’t straight forward for us but Paula and Alison have been brilliant throughout and very professional. Would absolutely recommend and if we ever move again we wouldn’t hesitate to use! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 22 June 2021

Agent replied · 21 June 2024

Hi Sarah, thank you so much for your lovely words. Really pleased that we got you moved, although I am sure you wont want to move for years now! but you know where we are. Best wishes for the new year 2021 Alison, Paula & Jemma

5/5

Google

Fantastic service from start to finish, helpful thoughtful and pro active. I used the chapel house branch, They are always on the ball and would always go Above and beyond to help me. Would use them time and time again.

Jolene · 23 January 2023

Agent replied · 23 January 2024

Hi Jolene, Thank you for your positive feedback. We are pleased you found our service helpful and wish you all the best for the future. Kind Regards Warren

5/5

Facebook

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Al · 4 November 2022

5/5

Facebook

We had our house on the market with a different estate agent for six weeks and we were not happy at all. We contacted Reeds Rains at Chapel House, who marketed our property after we received a recommendation from a family member. The house went on the market on the Tuesday, we had a viewing on the Wednesday, followed by a full asking price offer on the Thursday. We were delighted! Even more so by the communication we have continued to receive from Warren and Sarah, who are keeping us informed every step of the way. If you are thinking of selling your home, I’d recommend you give them a call, I only wish I did 6 weeks earlier. Thank you!

Gill · 26 October 2021

5/5

Google

Excellent service from start to finish, attaining a fantastic price for my property. I wouldn’t hesitate to use them again.

Karl · 15 April 2024

Agent replied · 23 January 2024

Hi Karl, Thank you for your kind review. It was great to work with you to sell your property and help you achieve the highest price. Kind Regards Warren

5/5

Google

Sublime customer service

Katie · 2 January 2025

Agent replied · 2 May 2025

Thank you so much, we really appreciate your positive review.

5/5

Google

The team at Reeds Rains, Chapel House have been fantastic from start to finish! As a landlord they have been great finding me a tenant swiftly and even helped with our mortgage. I would highly recommend this team.PositiveResponsiveness, Quality, Professionalism

Danielle · 27 August 2022

Agent replied · 23 January 2024

Hi Danielle, Thank you for your kind review and feedback. I am pleased we where able to help you find a tenant quickly and save you money at the same time. If you need anything else then please just let me know. Kind Regards Warren

5/5

Google

Thanks for all your help Deni & Chloe

Shelly · 4 October 2024

Agent replied · 22 October 2024

Hello Shelly, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future.

5/5

Google

Well what can I say !!!! My experience with reeds rains estate agent has been tremendous. On the ball with every stage of the purchase, I would recommend this estate agent to family and friends.

Steven · 23 January 2023

Agent replied · 23 January 2024

Hi Steven, Thank you for your kind review. It was great dealing with you and we are always happy to help and keep you up to date. We hope you are very happy in your new bungalow. Kind Regards Warren

5/5

Google

Excellent customer service.deni is friendly & guided me through the procedure.of selling my parents family home

Dawn · 15 April 2024

Agent replied · 23 January 2024

Hi Dawn, Thank you for your kind review. We are pleased we where able to sell your family home quickly using our secure method of sale. If there is anything else you need please just let me know. Kind Regards Warren

5/5

Google

We brought a house through Reeds Rains and it was not the easiest of completions . I found both Alison and Paula very responsive and they both went the extra mile to push the completion through. I would certainly recommend Reeds Rains .PositiveResponsiveness, Professionalism

Ann-Maria · 22 June 2021

Agent replied · 21 June 2024

Thank you Ann-Marie for not only your kind words but the box of Retros sweeties which took us back to our childhood. Wishing you and your family all the best in your new home.

5/5

Google

We are very happy with the service we have received. The staff are very friendly and helpful and we have been kept informed of how things are progressing. They always respond promptly to any questions we have had. Would certainly recommend them.PositiveResponsiveness, Professionalism

Ann · 22 June 2021

Agent replied · 21 June 2024

Thank you Ann for your lovely review. We are always here to help and are glad you have been very happy with our service.

5/5

Google

I went from meeting Reeds Rains to completing the sale of my house in less than two months! To be honest, I did price it 'competitively' and the buyer was incredibly quick with their solicitors, but I can't complain about the service from Reeds Rains and their conveyancing at all. I had about 15 viewings almost immediately from marketing the house and this was managed seamlessly. The subsequent sale was also painless with no effort from myself required. So, thank you :-).

John · 24 January 2020

5/5

Google

The Chapel house branch of Reeds Rains are very professional and straightforward.

Gloria · 2 May 2024

Agent replied · 23 January 2024

Hi Gloria, Thank you for your kind review and comments. It's been great working with you to help find you a tenant and manage your property. Kind Regards Warren

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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