Reeds Rains, Chapel House Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

Emma has kept in regular contact keeping us informed of progress and the lack of progress through no fault of Reed Rains in difficult circumstances. She is friendly professional and extremely hard working and an asset to the company. Thank you Emma.

Sheena · 29 August 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly don’t understand how anyone could be unhappy with the service here. From start to finish it’s been excellent. Deni and the other girls are incredibly helpful, efficient, and genuinely friendly, nothing is ever too much trouble. Communication has been clear and quick, and they really make the whole process feel easy and stress-free. A brilliant team and a 5-star service all round. Highly recommend.

Liam · 15 March 2026

★★★★★ 5/5

Google

Kate is a very knowledgeable and Professional property valuer and always responsive to all queries and requests and is willing to provide help and support in any way she can.

Sara · 27 November 2025

★★★★★ 5/5

Google

I’ve had a great experience with my estate agent. Although she’s new, she’s incredibly helpful, professional, and proactive. She explained everything clearly, kept me updated throughout the process, and was always quick to respond to any questions. Her positive attitude and attention to detail really made a difference. I couldn’t have asked for better support and would highly recommend her to anyone looking for an estate agent.

Lewis · 15 February 2026

★★★★★ 5/5

Google

The ladies at this branch are AMAZING. Very professional and always on hand to help with any queries. They made the move so much nicer than my previous experience with another Estate Agent. Thank you so much Reeds Rain’s Chapel House.

Jac · 11 August 2026

★★★★★ 5/5

Google

I haven't bought and sold a property for 41 years so needed help and the team have been brilliant with their advice I would highly recommend them as they made the process as smooth as possible

Elaine · 11 September 2026

★★★★★ 1/5

Google

We were advised by our landlord they are selling the property lived in for over 6 years, Reeds Rains called to arrange photos being taken, I did not want personal items in the photos, the female representative advised will speak to the manager and vote back to me, within 20 min they had told the landlord I was being awkward, the landlord then advised me of the contract , the estate agents therefore caused me and the landlords communication to breakdown, the landlord has threatenedto kick us out if we dont move as they wrre recommended by Reeds that the house would sell if we were not in it, I therefore despise Reeds, I received a call from a female today trying to arrange a viewing, the lady was rude when i made issue in the fact i could not say what i was doing on the date advised and we are goving notice soon as the landlord wanted, she became unprofessional , my tone then changed and to be honest i raised my voice and got annoyed and swore because of their unprofessional attitude, they hung up, i called back asking to speak to a manager, i knew this person was not a manager as a person called Warren is whom I've spoken to previously this female then advised they were covering so not a manager as advised, this female was argumentative, they said they shouldn't be spoken to at work like this as they are female (irrelevant) ( but they called me), i asvised the issues previously and what has gone on, they did not care and and said you dibt know anything about me, i advised to get them to understand, i advised they have simply spoken to me like this because I am not their customer, they they spoke to me implies they dont record calls , me and the landlord are no longer on speaking terms as this has caused undue stress and anxiety as we have a baby, health issues etc. Reeds Rains is one of the most unprofessional Estate agents i have come across, I would highly recommend using another as they have essentially guided our landlord into threatening to kick us out. Reeds caused the breakdown in communication with the landlord further with the info and incorrect issues. I will be making a formal complaint if able on the ACTUAL managers return. The person I spoke to obviously does not like speaking to a men since the pulled the speaking to a women card, I work with quite a number of females and have no issues.

James · 27 June 2023

★★★★★ 5/5

Google

I found Kate and her colleagues very helpful, knowledgeable, hard working and kind during the recent sale of my home and purchase of my new property. I would certainly recommend them to anyone.

George · 11 September 2026

★★★★★ 5/5

Google

We have used Kate twice now for both buying and selling, we couldn’t recommend her enough. She is honest, reliable and extremely professional at all times. She has transformed our outlook on estate agents as she genuinely cares about her work and really knows her stuff!!! Would highly recommend her and the lovely girls she works with.

Gregg · 15 March 2026

★★★★★ 5/5

Google

Fantastic service throughout. Deni and the rest of the team are always approachable, friendly, and on the ball. Any questions are dealt with quickly and efficiently, and you really feel looked after rather than just being another client. I’ve been so impressed with how smooth everything has been. Wouldn’t hesitate to recommend them.

Alicia · 15 March 2026

★★★★★ 5/5

Google

I’d like to thank Deni personally at the Chapel House Branch of Reeds Reins, for her nothing-shy-of awesome handling of my purchase. First time buyer. No clue what was required of me, but every question I had, Deni never once let me leave without an answer. She really is a huge asset to the Chapel House Branch and a lovely woman in herself. All of the staff there really know their stuff. Thanks, Chapel House RR, for making this very big, very confusing step in my life run a whole lot smoother for me! I really can’t thank you enough. I’ll defo recommend you lot to friends in future, and beers at the local the second I’m settled!!! Michelle xPositiveResponsiveness, Quality, Professionalism, Value

Nope · 22 June 2022

★★★★★ 5/5

Google

Reeds Rains have been brilliant right from the start. Alison went our of her way to ensure the house went on the market as quickly as possible. She got it live the same day she took the photos. We are forever thankful as this quick action allowed us to reserve our dream new home. Paula was excellent in booking viewings etc and negotiating our offer. Everything has been smooth sailing and today Warren was brilliant at handling the completion side too. Would recommend to all. Thank you SarahPositiveResponsiveness, Quality, Professionalism, Value

Sarah · 22 June 2022

★★★★★ 5/5

Google

Kate is so lovely and very knowledgeable on viewings. Would definitely recommend!

Sian · 27 November 2025

★★★★★ 5/5

Google

Kate is the best there is! Thank you for everything

Steve · 27 November 2025

★★★★★ 5/5

Google

We have received an excellent service from the point of the valuation meeting, marketing & communication from Reed Rains Chapel Park, specifically Warren Cooper. Warren worked exceptionally hard to ensure we had a range of viewings within he first three days of the property going on the market & an offer was accepted on day 3. Well done & would definitely recommend Reed Rains to anyone wishing to sell a property

Glen · 23 January 2023

★★★★★ 5/5

Google

Great service. Bought a property with the help and guidance of the team they were great; and a very professional! Many thanks.

Michael · 11 August 2026

★★★★★ 5/5

Google

Reeds Rains Chapel Park were outstanding from the start. Allison carried out the valuation, took fantastic photos which showed the property to its full potential and completed the write up to a really high standard. Since then we’ve been amazed at the effort Allison and Paula put into selling our property and we sold our house in the first week!!!! I would highly recommend using Reeds Rains if your planning to sell a property. The sellers dashboard is a brilliant tool to give an idea of how many views online your property has received and for receiving updates relating to the sale.PositiveResponsiveness, Quality, Professionalism, Value

Sonny · 22 June 2021

★★★★★ 5/5

Google

Quick process and easy to get updates. Natalie and Kate are both very helpful.

Orsi · 27 September 2026

★★★★★ 5/5

Google

Staff very friendly & helpful in all aspects of selling my property nothing was too much trouble,Reeds Rains may be slightly dearer than other agents but they supplied me with a full package explaining everything even when just enquiring I wouldn't hesitate to recommend them to anyone.... thanks Jada, Warren & Deni for your excellent service.

Chris · 11 October 2023

★★★★★ 5/5

Google

I’m in the process of buying a property through Reeds Rains Chapel House and can’t fault the service I’ve received from them. Emma has mostly been involved with me and she has been so helpful from day one. She has rang me weekly with updates and totally kept me informed of anything I need to know. Thankyou Emma .

Moira · 29 August 2025

★★★★★ 5/5

Google

Fantastic service, from start to finish, would highly recommend this branch,

Lance · 11 September 2026

★★★★★ 5/5

Google

The team did an amazing job of selling my property, there were a few challenges along the way, but they held my hand and guided me through! Excellent customer service from Warren, Jada and Deni, I would definitely recommend Reed Rains Chapel House

Annmarie · 15 April 2024

★★★★★ 5/5

Google

My wife and I had the pleasure of viewing a property with Natalie. She was extremely professional, super friendly and had a lovely welcoming attitude. We can't thank her and the team from chapel house enough many thanks to you all

Paul · 11 September 2026

★★★★★ 5/5

Google

Deni at Reed Rain's Chapel House provided outstanding service. She was patient, understanding, put herself out numerous times to help us buy the property. She kept us informed of what stage the process was at. Thank you Deni Karen & Keith

Karin · 2 May 2024