Reeds Rains, Chapel House Newcastle Upon Tyne reviews

★★★★★ 4/5

Google

Natalie is hands down the loveliest person, she has been so helpful from the viewing stage to the offer being accepted and onwards. I can’t thank Natalie enough for help and I would recommend her to everyone. Unfortunately I cannot say the same for her colleague Deni - hence the 4 stars as Natalie deserves 5! Deni’s approach is very cold and transactional and quite frankly rude - hopefully she can take note from Natalie going forward.

Yasmin · 4 October 2026

★★★★★ 5/5

Google

Right from the start Deni was the professional as we viewed the property. Also throught out are journey on buying the property! Supplied us with solicitors, advice on mortgage advisers. Which led to life insurance & House insurence. Made us feel welcome when we arrived in the branch. Also Any other information we needed or wanted deni was there at are call. Can not fault the lady & the reeds rain team at chaple house! Highly recommended!

Frazer · 4 October 2026

★★★★★ 5/5

Google

Kate, Branch Manager is amazing. The whole team is so helpful. Kate has not only sold my property and given me so much advice in order to get the best price. She also advised and sold my Mams property. Both properties she had sold within the week. She also took care of my daughter and helped her get on the property ladder to buy her first home. She has went above and beyond. Her friendly down to earth nature alongside her knowledge of the area and sector is outstanding. It’s very rare these days you get the professional high standards and genuine passion for the job in a whole team. I would 100% recommend Kate and her team and wouldn’t go anywhere else if I was to sell or buy again! Special mention also to Demi who stayed late on night to update me when I was stressing. They take the stress out of moving away! ❤️

Simone · 11 September 2026

★★★★★ 5/5

Google

Excellent customer service from start to finish, Deni made everything from start to finish a breeze and helped with all my questions and kept me in the loop all the way through can’t thank Deni and her team enough for all their help and kindness so very friendly but very professional so excited for my new home Thanks again

Cass · 4 October 2026

★★★★★ 1/5

Google

They artificially inflate reviews after each negative review, so be careful. Blocked access and unprofessional conduct; jeopardising our property purchase. We are currently in the process of purchasing a new home through Reeds Rains (acting for The New Homes Group) and, unfortunately, the experience has been quite challenging as we approach our March 31st exchange deadline. While we are committed to the purchase, we have encountered significant hurdles in completing basic due diligence. We have been trying to arrange a follow-up viewing for three weeks to take measurements and see parts of the property we haven't yet accessed, such as the backyard and the garage. Our main concerns include: Surveyor Access: It was disappointing that our surveyor was unable to inspect the garage because the representative on-site did not have the keys. Scheduling Issues: We waited two weeks for a Saturday appointment to accommodate the agency's schedule, only for a "calendar glitch" to result in a no-show while we were at the property. Lack of Prioritisation: Despite an apology and a promise that we would be prioritised for the following weekend, we have now been told those slots are full. As we work during the week, Saturday is our only option, a fact we made clear from the start. We simply want to view the property we are buying, take measurements for furniture, and ensure the unseen parts of property are in order. It is frustrating to feel that our purchase is being delayed by scheduling errors, especially when we are so close to exchanging contracts. We would have expected a more proactive approach to resolve these access issues, given the circumstances. Avoid Reeds Rain, specially if you are buying/renting in NE15, they only care till the point you are a prospect, once you convert then they don't prioritise you.

Sandeep · 8 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with Reeds Rains Estate Agents Chapel House. The team was professional, friendly, and highly knowledgeable, making the entire process smooth and stress-free. They were always responsive and kept me fully informed at every stage. What really impressed me was their attention to detail and commitment to delivering excellent service. Everything was handled efficiently, and I felt supported throughout the whole process. I would highly recommend Reeds Rains Estate Agents Chapel House to anyone looking for reliable and trustworthy property professionals. A truly five-star experience!

Siam · 8 April 2026

★★★★★ 5/5

Google

Fantastic from start to finish ,kate matched us up with our buyer who had told kate what they were looking for and made our sake straight forward . Kate was always able to help with any issues we sold our house from start to finish in four month .

Adele · 27 September 2026

★★★★★ 5/5

Google

After a long search for my forever home, I finally secured my perfect property thanks to the fantastic team at Reeds Rains Chapel House. Natalie, Kate and Deni were amazing throughout. I had many viewings and they were always so friendly, accommodating and happy to help. Nothing was ever too much trouble, and they made the whole process so much easier. I would highly recommend the girls at Reeds Rains Chapel House to anyone buying or selling a property. They’re professional, helpful and genuinely lovely! Thank you again, girls! ❤️

Laura · 27 September 2026

★★★★★ 5/5

Google

I can’t recommend Deni enough! She was amazing from start to finish really friendly, professional and always quick to respond to any questions I had. She kept me updated throughout the whole process and made everything feel so much easier and less stressful. If you’re looking for an estate agent who genuinely cares and goes the extra mile, Deni is the one. Thank you so much! 🙌🏡

Kerry · 15 February 2026

★★★★★ 5/5

Google

I had a valuation carried out by Deni from Reeds Rains Chapel House and I was really impressed. She’s a lovely, polite girl who made the whole process easy and stress-free. Deni was professional, helpful, and took the time to explain everything clearly. Her advice was honest and informative, and she made me feel confident about the next steps. Thank you, Deni, for your help highly recommended!

Davey · 15 December 2025

★★★★★ 5/5

Google

Kate was very friendly and professional throughout our house sale and purchase of our new property. She was very responsive and ensured I was reassured throughout the process. Highly recommend.

Kerry · 11 September 2026

★★★★★ 5/5

Google

I have sold a property with Kates help at chapel house, reid rain office and can't praise her or the other two lady staff members enough. Kate was so helpful with everything and always on hand to answer any calls or queries. Nothing was too much trouble. I felt really welcome and in good hands all throughout my experience.

Yvonne · 19 January 2026

★★★★★ 5/5

Google

We have bought and sold through this branch and Kate and Deni are brilliant. They have excellent local market knowledge, even down to where the best cakes are! We had 4 agents come out to value our home and chose Reeds Rains because Kate explained everything very well, had a lot of evidence to back up her valuation and brought along brochures of properties we had said we were interested in! Very professional and welcoming. Would highly recommend this branch! Thank you again girls x

Katherine · 11 July 2026

★★★★★ 5/5

Google

Fantastic experience from start to finish, sold our parents home with Kate, Natalie and Deni and they were all so supportive and knowledgeable. Kate was brilliant at the valuation and her and the girls went above and beyond for us at a very difficult time. We wouldn’t and couldn’t recommend anyone else.

Juliet · 27 September 2026

★★★★★ 5/5

Google

Sold our house within 5 days through Reeds Rains. The manager Kate was very professional but also really friendly. Office staff were great. Would recommend them when selling your house.

Fiona · 11 July 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Deni is an absolute star. Professional, friendly, and actually gets things done (which clearly isn’t guaranteed everywhere…). Communication was spot on and nothing was ever too much trouble. If every estate agent was like Deni, they wouldn’t get a bad reputation. Highly recommend.

Ashleigh · 15 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Deni and her team for a house evaluation, and I couldn't be more pleased with the experience. From the moment they arrived, their professionalism and attention to detail were evident. They thoroughly assessed every aspect of the property and provided a comprehensive, well-organised report that outlined not only the current market value but also helpful suggestions to enhance the property's appeal.

Megan · 14 March 2025

★★★★★ 5/5

Google

Brilliant service from Deni yet again! Thank you so much for all your help and ongoing support from initial sales to remortgage (Duncan is superb) you have been such a massive help.

Gillian · 15 March 2026

★★★★★ 5/5

Google

Sold my parents home through Reeds Rains after inheriting it - Deni & Emma were so helpful and professional to deal with and were understanding with how hard it was to sell my late parents home. Everything was explained thoroughly to me and their help and advice was brilliant.

Laura · 15 July 2025

★★★★★ 5/5

Google

Had a few viewings with Natalie and i cant recommended her enough she made me feel super comfortable and at ease with her fantastic attitude and professionalism a big thankyou to the team at Chapel House Natalie Deni & Kate all are very helpful and patient

Karen · 11 September 2026

★★★★★ 5/5

Google

Emma has been amazing. I have bought several house over the years and Emma has honestly been the best Estate Agent I have ever dealt with as have all the team at the Reeds Rains Chapel House branch. So friendly and helpful.

Sherryl · 15 September 2025

★★★★★ 5/5

Google

Excellent to work with throughout the whole process. Warren was extremely professional and the best of four estate agents we asked for a valuation. Saved some money by getting Warren to do the photos himself and they were of a very high standard. Very competitively priced, second cheapest of the four quotes we had. Jada communicated all happenings regularly and was always very polite and friendly. Highly recommended.

John · 11 October 2024

★★★★★ 5/5

Google

Emma has kept in regular contact keeping us informed of progress and the lack of progress through no fault of Reed Rains in difficult circumstances. She is friendly professional and extremely hard working and an asset to the company. Thank you Emma.

Sheena · 29 August 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly don’t understand how anyone could be unhappy with the service here. From start to finish it’s been excellent. Deni and the other girls are incredibly helpful, efficient, and genuinely friendly, nothing is ever too much trouble. Communication has been clear and quick, and they really make the whole process feel easy and stress-free. A brilliant team and a 5-star service all round. Highly recommend.

Liam · 15 March 2026