Pattinson Estate Agents Newcastle Upon Tyne reviews

★★★★★ 5/5

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Worth the wait for my new home

Just wanted to say a huge "thank you" to Anita and the team at Pattinsons, Consett for their hard work and dedication during my recent house purchase. It did take 6 months from start to finish due to the complexity of a leasehold, which my solicitor rightfully dissected and queried.But Anita kept me informed at every stage and worked between two solicitors to keep things moving forward. She was always professional, positive, and friendly throughout this lengthy process.I've been back up to the office to thank her and the team in person and wish them all the best for the future. I would not hesitate to recommend Pattinsons, Consett. Thank you.

M · 6 March 2024

★★★★★ 5/5

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We bought a house for the first time in…

We bought a house for the first time in years and had a lot of questions throughout the process. Our agent Graham Nisbett from the Blyth, Northumberland branch was absolutely brilliant. He helped us with finding a solicitor and saw us through the whole process of buying. Graham regularly emailed if he had any updates to share and answered our emails promptly. It was easy to contact Graham on the phone if we needed to.If Graham was out of the office the other staff at the Blyth office were always helpful. Altogether an excellent service, I'd recommend Pattinson's Blyth to others.

MISSSANDRAPARKIN · 1 March 2024

★★★★★ 5/5

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We purchased our home through Pattinson…

We purchased our home through Pattinson Whickham branch and we could not be happier with the service we were provided. Chloe Ross and her team were exceptional from beginning to end, ensuring the process went smoothly and without a hitch. Chloe was professional, knowledgeable and extremely approachable, her nothing is too much trouble attitude was a blessing during the stressful moments in the buying process. Chloe is an absolute credit to the Pattinson team.

Robyn · 23 June 2024

★★★★★ 5/5

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Highly recommended!

I was very impressed with the service provided by Stephen Wilson in the Consett branch. He was always a pleasure to deal with. He arranged plenty of viewings, gave me prompt feedback on each viewing, gave good advice to get the sale agreed, and chased both sets of solicitors regularly to ensure that the sale kept on track. It was nice to deal with someone who obviously enjoys his job and is very good at it. Everyone I spoke to in the branch seemed equally helpful and efficient. I would highly recommend Stephen and the Consett branch.

Jenny · 29 February 2024

★★★★★ 1/5

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Bad communication and information

Our buyer had backed out from our purchase on 22nd November 2024, which we were told by the Stockton branch that’s the purchaser was going to reinstate her solicitor on Monday this week despite our solicitor telling us on the 22nd that they had backed out. The estate agent made us wait until Friday this week (28th November) when I phoned the office before I was able to speak to her saying our solicitor had had a further letter to her enquiry on the 28th Nov to confirm our purchasers had indeed withdrawn from the purchase of our property. The purchasers solicitors could not understand why there had been a conflict of information. Why we had to hold on for another week without any explanation from the estate agent is disgusting. They even had me in the office with paperwork for two hours on Friday 22nd probably knowing at that time the purchasers had backed out! They never return a phone call. They had no communication as such with our solicitor, us or the sellers agent we were buying from. Promised phone call never returned. We had a viewing from a prospective buyer who didn’t turn up. I rang the office they said they would contact them. The buyer turned up 40 minutes late. They had no call from Pattersons to ask why they were running late or if they were attending at all even after they had been with us for an hour nothing by way of communication.

Cris Caiazzo · 30 November 2024

★★★★★ 5/5

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Excellent service and communication

Very helpful along all stages of our house move. Communication was timely and clear which helped during a stressful time.

James · 10 July 2026

★★★★★ 5/5

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Jarrow branch

Jason and Alison at the Jarrow branch were fantastic, they marketed and sold the property quickly and kept me informed throughout the process from start to finish and were always on hand if I needed advice. I wouldn't hesitate to reccomend

Ste · 29 January 2026

★★★★★ 5/5

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Wendy Burbridge an absolute star 🌟

We decided to downsize early last year and after having a sale agreed Wendy took over to see the sale over the line. It ended up a long journey with lots of bumps in the road. Without Wendy this journey would have been near impossible to manage, she liased with the other estate agent (who put us under a lot of pressure over things out of our control) and a solicitor who often went off the radar!. Wendy is a credit to not just to Pattinsons but her profession and both Ann and Adrian would like to say the biggest thank you.

Ann · 13 February 2024

★★★★★ 1/5

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Online auction is simply scam

Online auction process is simply a scam to rob both seller and buyers.They advertise online auctions as an attractive free method of sale for the sellers and charge buyers ridiculous amount of 6% of sale price, the money that could go to seller's pocket instead of Pattison's. I asked them to relay to the seller that I am happy to pay extra 6% towards house if they agree not to go through auction, but apparently they didn't forward the message.

Mehdi · 19 November 2024

★★★★★ 5/5

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Gosforth Branch

Gosforth BranchAfter using another agency and having a lot of false starts, I asked Pattinsons for an appraisal of my home with a view to have them represent the sale of my property.I asked them because during the search for my next home, their staff worked their socks off on any viewing I made through them, they always kept in touch after viewings and they always phoned you the minute there was a price change.Susan, the Branch Manager, arrived at my home and was totally professional and told me that my home wouldn't be hard to sell, so I trusted her word and signed them up.I sold on the first viewing to a cash buyer that Natalie had known was looking for a house in my postcode area. She contacted the buyer to initiate a viewing. Natalie then arranged the viewing, kept in touch with me and the buyer at all stages and never let me down with advice and guidance throughout the entire process.Natalie is a real inspiration at Pattinson's and she got the sale that enabled me to be a cash buyer and purchase my forever home to retire to.A big shout out to Keri too at the branch who was always helpful and courteous.

John · 6 February 2024

★★★★★ 5/5

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Moving Home

I had great help from Pattinsons, initially in selling my property,their branch at the West Road were first class and I had plenty of viewings from day one.Then during the sale of my property and purchase of my new home I had problems with the solicitor I had been allocated.Wendy,Pattinsons Sales Progressor could not have been more helpful during this time. She kept contacting this solicitor for the information I was not receiving and kept me informed .I could not thank her enough for her assistance during this time.

CATHERINE · 23 January 2024

★★★★★ 4/5

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I just wanted to take the chance to…

I just wanted to take the chance to personally thank Eloise Wallace for her help in finding me new tenants. She was very friendly and professional, a pleasure to deal with.

Craig · 8 November 2024

★★★★★ 5/5

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My experience with Maddie Furness was…

My experience with Maddie Furness was amazing!!!! She was a very funny, bubbly person who knew exactly what she was doing! Couldn't have asked for a better person do have today! Highly recommend

Callum · 2 October 2024

★★★★★ 1/5

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Absolutely diabolical service to say…

Absolutely diabolical service to say the least. They only call and respond when they are due their fees, and after that not a single peep from them. I have been calling, emailing the agent and online via the portal and not a single person responds. They are highly rude to my solicitors and to her team. I would avoid at all costs as their professionalism does not exist and for the sum of the auction fees, it's an embarrassment. Save yourselves from this experience!!!

Trish · 16 October 2024

★★★★★ 1/5

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Avoid their auction

Avoid their auctionThis morning, I was bidding for the small piece of land to use for our not-for-profit organisation Soham London CIC, which provides well-being through Yoga and Meditation.The land is a small piece of 0.054 acres in windsor.We won the audition for £3000 and am happy with it. We are happy to buy the property.We were aware that the buyer fee is 5% and all is good to pay.But, it came as a surprise and shock that the buyer fee is a minimum of £5000 + VAT.It does not make sense to me to pay double the amount of land price.This is a hefty amount for us being a not-for-profit organization helping the community.They want to pay all the buyer fees and deposit the same day by 4.30 pm and not very helpful by the person Tom Pattison.

Soham · 15 October 2024

★★★★★ 5/5

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A massive thank you to Sue Sheldon who…

A massive thank you to Sue Sheldon who has been absolutely brilliant in dealing with me throughout my rental accommodation purchase , I left everything to her and she made it so easy for me - she is a absolute credit to your company and easy to see why you get such excellent reviews with staff like sue - once again thanks Sue your a star and a lovely lady. I have no hesitation in recommending your company especially Sue

Stephen · 20 December 2023

★★★★★ 1/5

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Recently used Pattisons Auctions for a…

Recently used Pattisons Auctions for a property I was trying to move on. Eventually received a number of bids that took the price over the minimum asking and once the hammer went down I was reassured that they property was then legally sold and contracts exchanged! After a number of days without receiving much information I was told that my ‘buyer’ had not even paid the deposit but not to worry as this would not delay completion! The 28 days passed, I moved my business out and still no completion. They told me that I was entitled to sue the buyer for the deposit and all legal fees, and they were suing them for their £6k plus auction fees but they were unable to assist me in this! They also to date have never personally given me any information as to who the buyer was including address etc! They will only pass this onto a Solicitor but I believe I don’t actually need a Solicitor to sue somebody. I have found everyone at this company very unprofessional and extremely unhelpful and I would certainly never recommend anyone uses them! They have caused me great expense and stress! Please avoid at all costs!

Mark · 9 October 2024

★★★★★ 5/5

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First house purchase in over 20 years

Have not bought a house in many years, such a stressful thing to do! Pattinsons Estate Agents staff truely work as a team, always returning calls and answering questions. Leah was our designated person and she was so lovely, an absolute star, she went above and beyond organising the removal of a yard full of furniture and outdoor trampoline left by the previous owner, so grateful for that, she was so friendly and approachable. All of our calls were answered or returned within the same day. Stephen is extremely knowledgeable and was so helpful, especially towards the completion of the sale, being a mediator between both our solicitor and the seller's which was much appreciated. Based on our personal experience, we would definitely recommend Pattinsons Estate Agents.

Alison · 15 December 2023

★★★★★ 5/5

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Friendly staff and amazing service

Pattinsons North Shields were absolutely amazing. From being able to see the property quickly, to seeing the property numerous times when we needed to, nothing felt too much for them. Lindsay, Craig and John were so helpful with keeping in touch to let us know what the sellers were doing, and honestly, this process took so long that we were beginning to lose hope of getting our new house. But they kept chivvying us along and helped us keep faith in everything. We’re so grateful for their calm during all this. 10/10. Would recommend them to everyone needing to sell their house!

Lauren · 24 November 2023

★★★★★ 1/5

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Agree with the user

Agree with the user, it looks like a scam. They keep constantly pressuring me and changing auction end dates. Don't give them your hard earned monies. It may well be a Scam!

Melvin · 11 March 2026

★★★★★ 1/5

Trustpilot

Now had two negative experiences first…

Now had two negative experiences first they put a property on the website I rang within an hour of seeing it to be told the renter had bought it. Why put it on the website if this is the case.Secondly had a viewing booked at a property at 10am today to be rang at 9am to say it was cancelled and that the property had sold. Not given any opportunity to bring the viewing forward only gave one other option to view which we couldn’t make. I am now reluctant to look at any property which pattinsons are marketing.

J · 23 September 2024

★★★★★ 5/5

Trustpilot

Quick and easy selling process

The whole process of selling the house was made very straightforward by the very competent and helpful staff at Pattinsons. Clear explanation of their services at valuation time and ongoing advice and support throughout the process. This company have a lot of prospective buyers on their books so the house sold quickly. Viewings were organised and accompanied by Pattinson staff as the house was empty so we were not inconvenienced. Staff at the office, particularly Geno, were always helpful if I had queries and kept us informed of any updates. I would certainly use them again if selling another house

Sandra · 13 November 2023

★★★★★ 1/5

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This company is a complete disaster and…

This company is a complete disaster and are heartless, avoid at all cost! They deceived me into moving into a mould infested house, they painted it so that I wouldn't know. Few days after moving in, the mould started showing, I snapped pictures and even did a video to them, I had two toddlers at home who were reacting to this mould, even my hubby kept sneezing. We had to leave since they couldn't do anything about it. Aside the mould, we met so many rubbish in the garden, attic and behind the fence, apparently the last tenant dropped all those things, they made no attempt to remove them, I still spent £500 to throw away the rubbish. Now they have refused to return my withholding deposit, this is just sheer wickedness. Avoid this company at all cost😡😡😡😡

Kirsty · 16 September 2024

★★★★★ 5/5

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Lucy in the South Shields office was…

Lucy in the South Shields office was really excellent at keeping me updated, helping me find a property in the short timeframe I had. Thank you!

Kasim · 23 April 2026