5/5
FacebookTania from the city center office in Newcastle has been fab! Always very helpful and patient with all our queries!!!
Trusted Agent profile · Newcastle-Upon-Tyne
Pat Robson Newcastle-Upon-Tyne reviews
★★★★★
118 reviews across 2 platforms
2 Hawthorn Road, Gosforth, Newcastle-Upon-Tyne, NE3 4DE
Pat Robson's office in Newcastle-Upon-Tyne, at 2 Hawthorn Road, is rated 3.8 out of 5 across 118 reviews on two platforms, including 57 Google reviews rated 4.3.
Reviews
Every review we hold for the Newcastle-Upon-Tyne office, from every platform, shown as written. First names only.
Facebook1/5
FacebookVery inefficient in dealing with tenants' inquiries. Poor communication combined with a total lack of willingness to carry out repairs. You can also be certain they will try to keep some of your rent deposit money as it happened in my case. They decided to deduct cleaning costs even though we had thoroughly cleaned the property and provided them with photos to prove it. Avoid like a plague.
1/5
GoogleBelow avaerage experience, they are not hopeful.
Agent replied · 28 August 2023
Hi there, We are sorry to hear that you have not been satisfied with the service provided. If you would like to discuss the matter further, please get in touch with a member of the team at info@patrobson.com
5/5
FacebookExcellent friendly and professions service
Agent replied · 1 October 2023
Hi Daisy, thank you for taking the time to leave a review. We appreciate your positive feedback!
1/5
FacebookVery dishonest company, been managing tyneside flats since the late 1990’s but has lied about the shared responsibility of drains and sewers. Not the first time either.
Agent replied · 1 October 2023
Good morning, thank you for your feedback. We are currently investigating this with the Landlord of the property and we will be in touch with any further progress regarding this matter.
5/5
FacebookResponsive and very willing to help, Kate always had time for many questions and made the process a lot smoother. Would definitely recommend.
Agent replied
Hi James, many thanks for your recommendation! That is great to hear.
1/5
FacebookBy communicating FAR better with their tenants. They give the constant impression that they'd want nothing more than to ignore you for as long as possible.
Agent replied
I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Unfortunately with the name you have provided we are unable to match your details …See More
5/5
FacebookMy experience with Pat Robson was very positive - we enquired about selling our house and Tania provided us with knowledge and current market trends whilst making us feel comfortable with the whole process. Would highly recommend.
1/5
FacebookNo sense of urgency or concern for any problems reported and would rob you of your deposit. Avoid at all cost.
Agent replied
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible.
1/5
FacebookThe property below my flat has had the alarm going off since Friday. The flat was managed by Pat Robson but recently changed, after calling they refused to help in any way. Just a simple call to the landlord who would fix the problem but just too lazy to do that.
5/5
FacebookGreat property management team
5/5
FacebookVery helpful finding a house :)
Agent replied · 1 October 2023
Hi Oli, Many thanks for your positive recommendation!
5/5
FacebookVery helpful finding a house :)
Agent replied
Hi Oli, Many thanks for your positive recommendation!
5/5
FacebookA very Professional Agency and the Staff always go above and beyond to help. They are the consummate professionals.
1/5
FacebookVery difficult to contact and their admin fees are extortionate. Would avoid them where possible
5/5
FacebookSo many properties to choose from. Lovely friendly staff who are always happy to help!
1/5
FacebookThey will rob you of your deposit. Avoid.
5/5
FacebookWould highly recommend their service for both sales and lettings!
5/5
FacebookSorted my accommodation all through university. Thank you!
5/5
FacebookExcellent customer service.
5/5
GoogleRating only, no written review.
Agent replied · 25 March 2024
Hi, Thank you for your review!
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2023
Hi, Thank you for your review!
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2023
Hi Matthew, Thank you for leaving a review!
5/5
GoogleRating only, no written review.
Agent replied · 28 August 2023
Hi there, Thank you for taking the time to leave a review. We greatly appreciate your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
