Pat Robson Newcastle-Upon-Tyne reviews

★★★★★ 1/5

Google

I almost never leave reviews but i feel obligated to leave this as a warning for future tenants. DO NOT LET THIS AGENCY SCAM YOU OUT OF YOUR DEPOSIT. Although living under this agency was pretty terrible (my loft room had a broken drafty window my entire tenancy which they only bothered to fix on my last week) this review exists because this agency tried to scam me and my friends out of our deposit. When we came to the house it was in a terrible state. Dirty, overgrown, broken items, etc. We instantly told our them this and sent them an itemised list of everything that was wrong with our property (aside from the extortionate rent). This was supposedly instantly logged on their system. This included a broken radiator, broken lights, shower head, fridge, and a horrifically overgrown garden. All of which they tried to charge us for at the end of our tenancy! Upon move out they tried to scam me and my friends out of £300 for damages to all the items which we told them were broken from the start. Which they also never bothered to fix in the whole year we lived there. Although I would usually give the benefit of doubt that that was just pure incompetence, I sadly have to go with the likely explanation that they are instead thieving ghouls. At every. Possible. Step. of the deposit dispute Pat (or Robson I haven't yet identified which Greedmonger is in charge) made every action in fighting their ridiculous claim AGONY. They refused to speak with us, instead instantly going to DPS which they know takes months and meant that me and my friends who desperately needed this money would not get it for ages. Then when submitting counter evidence (wait for this) took OVER THE MAXIMUM allowed time to respond. Only after an agonising 4 months did we finally got a response... THEY DID NOT SUBMIT ANY VALID EVIDENCE FOR ANY OF THEIR CLAIMS. WE GOT ALL OF OUR MONEY BACK. So after spending the MAXIMUM amount of time to cause the GREATEST amount of agony to their previous tenants they had nothing to submit. One of two things happened here. Either every single corporate suite who's job it was to submit their (non-existant) evidence drooled so heavily on their keyboard that they simply no longer had any dry I.T. systems left to scam people with. Or they KNEW they didn't have a leg to stand on but tried to rob their tenants blind anyway. You decide which is more likely. P.S. if you want a giggle here are some photos of the place they had 5 people pay £400 a month to live in (on move in by the way)

Jack · 29 December 2024

★★★★★ 1/5

Facebook

Would not recommend Terrible Service.Very slow to Act on Anything that happens.When it comes to critical issues such as heating they take more than 3 days to sort things out and that’s if you chase them for it.My boiler was not working so I had 3 days without hot water. When it was finally fixed the technician didn’t run tests so I was living for 2 months with a faulty boiler.2 days ago the boiler didn’t pass its gas test and was condemned.Still no message from Pat Robson. This is the 3rd day without hot water and counting.

Ot · 9 August 2023

★★★★★ 5/5

Google

Abbie has been great and helpful throughout my search for a rental property. She helped me secure a good property and answered all my questions and concerns. Her customer service skills are spectacular.When working with Abbie, be assured that you will be in good hands and she will go above and beyond to take care of you. I am so overjoyed with my rental.

Adama · 29 March 2024

★★★★★ 5/5

Google

Right from the viewing of the rental property I have signed, the process has been easy to follow (even my grandparents who are my guarentors managed!) Communication with Abbie P has been quick and efficient and it hasn't felt like a chore getting all the paper work signed. Abbie has been very helpful and friendly when answering questions both on email and phone!

Amy · 26 December 2023

★★★★★ 5/5

Google

I have been working with this company as a landlord for over twenty years and they have been consistently excellent throughout. over the last few months we have been renovating the property with a view to selling and the service and support that I have had from Emma Flecknell has been outstanding. Lorna Banner in has also been a fantastic accounts manager over this period as well!

Gary · 28 June 2023

★★★★★ 5/5

Facebook

My daughter bought a flat in Jesmond this year 2021the service was absolutely first and subsequent viewing with Kate nothing was too much trouble. We dealt with a few members of the team all so professional and friendly. Special thanks to Amy who got us over the line a great sales proggreser who kept us informed and was brilliant at chivvying along solicitors when the need arose. I would definitely recommend them. I am looking for a property for my son now so they were my first call as I know I will get a great service.

Michelle · 10 September 2021

★★★★★ 5/5

Google

I never thought I will give a five star review to any letting agency but Abbie, who was helping me sort out the paper work was an absolute delight to work with. Super organized, helpful and always full of sunny attuite. This 5 star review is a credit to her ! Thank you Abbie x

Irena · 25 January 2024

★★★★★ 5/5

Google

Pat Robson have served us well over the years. Brian Cosgrove in particular has proved to be an excellent property manager - responsive, good attention to detail and thoroughly reliable. Brian has been our point of contact over many years and that continuity is worth a lot from our point of view.

Richard · 28 July 2023

★★★★★ 5/5

Google

Abbie is a real star!! She was super helpful throughout the whole process, which went smoothly thanks to her. Carla, on the other hand, answered all my questions during the viewing, thereby helping me to make my mind. Thank you both!!

Oktay · 29 March 2024

★★★★★ 5/5

Google

Pat Robson & Co is actually the best I can think of when it comes to rental properties and sales, not just that their properties is clean and fresh 😊 and not to forget Amber was great and her services was super unique …

Ogaga · 28 July 2023

★★★★★ 5/5

Google

We had a great customer experience, Abbie was so helpful and responded very quickly to all our questions and always kept us updated, I highly recommend their services for a very smooth process

Suchada · 29 March 2024

★★★★★ 5/5

Google

Recently purchased a house with Pat Robson & Co and cannot recommend them enough. Rebecca and Danielle were super helpful throughout the process, quickly answering any questions I had and provided excellent advice. Great company with friendly and professional people!

James · 27 September 2023

★★★★★ 5/5

Google

Carla and Charlotte made my experience looking for a house so easy and stress free, cannot thank the girls enough!

Alisha · 1 October 2024

★★★★★ 5/5

Google

Overwhelmingly positive experience. Abbie was particularly helpful. I really appreciated the quick and complete responses to any and all questions I had, as well as always keeping me updated throughout the application. This ensured a smooth and quick process overall. I would highly recommend.

Adam · 29 April 2023

★★★★★ 1/5

Facebook

I would not trust this company as far as I can throw them. I was told that we would get a holding deposit back even if we failed referencing. now refusing to give it back. Good way to make money, take a deposit and never give it back . I had clarified If I pulled out I would lose the deposit but was told I would get it back if the landlord rejected the application. I would not recommend anyone parts with any money to this company. NOT GOOD BUSINESS PRACTICE.

Bernard · 5 December 2023

★★★★★ 1/5

Facebook

Arrived in a very dirty flat with a leak in the bathroom. Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how showers work I'll ring you. Several months later that leak started going into the neighbour's bedroom and he complained. Then they finally fixed it and of course said I hadn't warned them. Found some of the previous tenant's underwear behind the radiator. Flat door stopped closing after a while, took three days to fix. Building fire alarm started ringing one night, I couldn't turn it off myself as it was on a high ceiling. Pat Robson refused to fix it in the morning and I had to wait for it to run out of battery about 24 hours later. Front door to the building wouldn't close at one point, had to call several times to get anything done about it, apparently it's "not their responsibility because it's the building not the flat", well you should know who the other landlords are, do your job. Took way too long to get fixed. This was in December and it was snowing, the draft from the open door made my flat freezing. Cleaned the flat thoroughly when I left but they charged me 170 pounds for cleaning.

Annette · 29 November 2023

★★★★★ 5/5

Google

Thank you to Carla and Abbie because during my process of searching for a new place they were very helpful and always answered all my question.

Jose · 29 March 2024

★★★★★ 1/5

Google

Rented a house from Pat Robson, and had the worst experience with them. Had put the complaints regarding the damages in the start of tenancy which never got resolved, and when it was time to take our deposit back, they very cleverly put the damages cost in such a way that all the deposit is consumed in that. They literally put the cleaning cost as £754 just because they want to balance it to deposited amount. I would never suggest it to anyone if you all want to secure your deposit. Worst experience.

Harshit · 27 October 2023

★★★★★ 5/5

Google

I have recently moved into a rental property through Pat Robson & co and I could not fault the experience, I went into the office 3 times during the process to ask questions and such and I had a amazing experience each time, all of the staff were friendly and well informed. The first 2 were in the Jesmond office as that was closer to me and they were very helpful with the general questions regarding the process but on the last time I went to Gosforth office where I met Abbie Percival who was the person managing my application and she was extremely helpful regarding my questions about the keys and bills, she was also very polite and informing during our email conservations during the rental process, I would 100% recommend this letting company to a friend.very very happy with my experience :)

Shaun · 27 September 2023

★★★★★ 1/5

Google

Very poor service - I'm a new prospective tenant in the area and emailed Pat Robson from Zoopla for a viewing. They didn't answer within 48hrs and so I followed up with a phone call - automated message to say they weren't taking calls and they could only be contacted online. Today I walked past this branch, ironically on my way to a viewing with a local agent who does answer messages and does answer the phone. I popped in to enquire - it turns out their permanent 'out of office' phone message is only for those who use Zoopla as they only want calls from their direct website. So...why use Zoopla at all? What a waste of time.

Scottinthesky · 6 August 2023

★★★★★ 5/5

Google

I use Pat Robson’s property management service and would recommend to other landlords. All of the stress is taken out of it. Evita has been particularly helpful in sorting out a long running issue.

Ian · 29 May 2023

★★★★★ 5/5

Google

Abbie has been absolutely great helping us get our rental property secured, very patient and helpful when there were issues requiring a lot of back and forth.

Kiera · 5 November 2023

★★★★★ 1/5

Google

Will try and bleed you for everything they can when checking out, including pre-existing issues, please take clear pictures of everything if you do rent as they will try on everything they can. Do not accept their ‘negotiations’ on checkout. Go through the DPS process, it’s the fairest way. Good luck

Dave · 29 November 2024

★★★★★ 5/5

Google

Had a great experience with Pat Robson & Co. John was extremely professional and his knowledge of the property market is the best in the business. I'd highly recommend.

Ruth · 30 March 2023