Pat Robson Newcastle-Upon-Tyne reviews

★★★★★ 5/5

Google

Had a seamless and wonderful experience with Pat Robson. Kudos to Amber and Danielle who were extremely efficient and professional all throughout the process. When I moved in, the unit was so clean that I only needed to unpack my personal things. I was extremely pleased with the level of service.

Lovie · 29 May 2023

★★★★★ 2/5

Google

Below average experience and with 0 expectation setting from this real estate. Being an investor, I have a very good understanding of the quality of service to except from estate agents - they, unfortunately, fall well short of that and I would personally try to avoid them in future.

Toorban · 29 May 2023

★★★★★ 5/5

Google

Excellent communication and service from Abbie. Would work with her again. It’s not easy locating your dream house. She helped with always being at the ready to answer questions and settle any concerns.Thank you.

JE · 26 December 2023

★★★★★ 1/5

Facebook

Would not recommend. Allowed my daughter to travel up from York on a train to view a flat before cancelling the viewing 30 mins ahead of the appointment. Bad customer care and dreadful diary management, also no acknowledgment of our complaint.

Phillippa · 6 June 2023

★★★★★ 5/5

Facebook

It must be one of the worst business to be in......the middleman between tenants and owners! They have managed our house for over 25 years so I think that speaks for itself. It’s a family business and always helped us to the best of their ability but of course they are well paid for their services. A full recommendation to anyone needing an Agent.

Gel · 29 April 2019

★★★★★ 5/5

Google

Really smooth process dealing with Cameron and Abbie - went from viewing to having everything sewn up in 2/3 working days, really happy with the service.

Phil · 4 May 2024

★★★★★ 5/5

Facebook

Awful people who work here. I had the worst experience as a tenant with them. They only care about the money - I had housemates who smoked weed, were loud late at night, damaged the house and would break into my room. They do NOTHING to help or try and help I’m anyway even when the bad tenants break contract. The only time they contacted was to see if there was any damage they could over charge me for. Landlords do not associate yourselves with these people.

Franny · 8 September 2022

★★★★★ 1/5

Facebook

My daughter in student housing is waiting for a response since Monday. No hot water or electricity. Just been told that they have other priorities?!?!! When I asked do they agree it’s a safety issue was told it’s inconvenient! Very poor service up to now. Will be taking this further if things aren’t addressed.

Angie · 16 September 2021

★★★★★ 5/5

Facebook

Went with Pat Robson a few years ago and the property manager wasn't helpful and didn't seem to care. Reluctantly went with them for this academic year and surprisingly the property manager (Laura) is really good with the service and also communication is great

Abbey · 2 October 2019

★★★★★ 5/5

Facebook

I was scared about trading in crypto market or investing, I decided to risk $1,000 on a trade section with Mrs. Cara Michael when I saw testimonies of people on how good she is, I was still very skeptical but she proved me wrong when I made a withdrawal of $5,000. She's a super trustworthy. Get up with her directly if you want her to set up your trade for you. Email: caramicheal771@gmail.comWhatsApp/Telegram: +18162970468

Al · 4 November 2022

★★★★★ 5/5

Google

Their professional approach and efficient handling of the renting procedure made the entire transition hassle-free. I highly recommend their services for anyone looking for a seamless moving process.

Vihanga · 5 November 2023

★★★★★ 1/5

Google

Go to Ridley instead of Pat Robscam. Tenancy signing was fine. However, maintenance was slow throughout (including taking several weeks to resolve wastewater from the bathroom of an adjacent property leaking through our ceiling?!). Visited with less than 24 hours notice throughout lockdowns for viewings, yet they were unable to offer an attended checkout for covid reasons (despite this being DPS best practice!). Tried to con us out of various aspects of the deposit accompanied by completely illogical reasoning: we were blamed for a pre existing stain on the underside of the mattress protector and an accompanying stain on the mattress - they failed to understand the simple concept that both sides of the protector would have to be stained for it to be our fault. A hallway light was supposedly not working despite it working when we left, and apparently an image of the light fixture was sufficient evidence to say the bulb had gone during our tenancy (I suppose this only actually proves that the light does indeed exist? 👏). Their photo was taken two and a half hours after the tenancy ended and apparently that’s okay, but when we sent a video of the light working this wasn’t good enough because it was taken on the night before 🥱. Awful attitude over the phone and via email. I asked for a copy of the physical inventory which I returned to them promptly as directed at the start of our tenancy, to which they refused as “the checkout report information is on it” and “this is private company information” (something to hide?🤪) In the end they gave up and returned the full deposit “for the sake of (not) continuing this argument” (clearly not having much confidence for the DPS dispute that would have otherwise ensued). Terrible company with no values: leave the property in an immaculate condition and they’ll find something to wrongfully blame on you regardless.

Chris · 21 August 2021

★★★★★ 5/5

Google

quickness and easy thank you gracie and abbie :)

Rosie · 3 July 2024

★★★★★ 1/5

Google

Obviously we will not come to agreement when you are scam your tenant. I'm sure you will get expose some point. Worst company every. Don't not use this agency. Please use different letting agency to rent or sell.NegativeResponsiveness, Quality, Professionalism, Value

Gihan · 21 June 2021

★★★★★ 5/5

Facebook

Worst letting agency get property with. Please use some other property agency. They will robbery you blind on deposit. Will try all the tricks in the world to cover there back. You might aswell forget about your deposit.worst company ever

Alax · 6 May 2021

★★★★★ 5/5

Google

We had a very good experience with Pat Robson, with Amber Wallace being very helpful through the process. Thank you

Gareth · 20 August 2023

★★★★★ 1/5

Facebook

Absolutely awful housing agency. After having numerous problems in the house throughout the year this housing company is now trying to keep all of our damage deposits. Bearing in mind that one of these problems included an incident where they did not inform us of a contractor being in the house who behaved very inappropriate towards myself. They constantly ignored our emails of any problems throughout the year and they are now ignoring our emails of why we will not get the majority of our deposit back. The house was cleaned to an immaculate standard compared to what we moved into it like (this involved moving into a sweet wrapper on the floor in one of the bedrooms!). We have only received a very brief email informing us that apparently it costs £181 to clean it and £66 pound for "general maintenance" and light bulbs replacements (even though we did actually replace these). With any other housing agency I might have accepted this, but considering they took money off the last tenants and did not complete the work that they were meant to use the money for I highly doubt these costs are accurate. My friend is now awaiting a reply as to how we put a complaint in and my advice to anyone would be to definitely NOT get your house or flat through this agency.

Eilish · 2 September 2015

★★★★★ 1/5

Facebook

The worst estate agent in Newcastle, extortionate prices and absolutely no urgency to any problems, we had rats coming in through the washing machine, the washing machine and dishwasher were broken almost all year as well as my flatmates bed, the flat above leaked water through all of our lights (which we are now getting charged £60 for new bulbs for some unknown reason) and after making numerous calls and emails, we were lucky to get a reply within 3 weeks let alone anyone out to sort the problems. Please please don't use this company

Emily · 16 July 2015

★★★★★ 5/5

Google

Pat Robson has been great for me. Rose specifically, helped during my tenancy and the response to any issues was always quick. Would recommend!

William · 28 February 2023

★★★★★ 5/5

Google

It only took 2 viewings to sell my house with Pat Robson. They were all very professional and supportive all the way through up to the completion. I couldn't have chosen a better agent!PositiveResponsiveness, Quality, Professionalism, Value

Lucia · 21 June 2021

★★★★★ 1/5

Facebook

Poor diary management. Travelled a 120-mile round trip to see the property and they had already let it out.

Geoff · 8 June 2023

★★★★★ 5/5

Google

Great service from Pat Robson, always so helpful and quick! The property management team are always very friendly

Éva · 28 February 2023

★★★★★ 5/5

Facebook

Whenever a problem has come to our attention, and we have communicated this to Pat Robson, our property manager is always quick in responding and immediately gets someone out to help resolve the situation. The only downside that comes to mind however, is the lack of understanding for the need of locks on bedrooms in a student home - which are regularly a target for burglaries.

Laura · 2 October 2019

★★★★★ 5/5

Facebook

helpful agents who responded reasonably quickly to our complaints. We received a new tumble dryer, toaster, oven and fridge during our 12 month contract due to the old ones being in poor condition so they looked after us. We received most of our deposit back which was fair. The only real negative was that I had to pay £35 for a reference for my new house

Rosa · 1 October 2019