Pat Robson Newcastle-Upon-Tyne reviews

★★★★★ 5/5

Google

I received excellent and highly efficient service from Abbie during my tenancy application for one of Pat Robson's properties. Everything went smoothly - would highly recommend.

Ashley · 28 February 2023

★★★★★ 5/5

Google

Abbie was very helpful, and answered any questions we had. 10/10

Juliet · 25 January 2024

★★★★★ 1/5

Facebook

Unfortunately they do not respect disabled woman, which I can personally confirm. My removals company left a couple of items in a rental properties garage. Which unfortunately I did not double check & the cleaner didn’t mention. The house, I checked and took photos. It was left in a much cleaner condition than received including the garden full of dog dirt. The boiler was broken with many other issues. Many promised to be repaired, most not done. I could not even access the property by the front door due to the lock constantly failing and had to go via the garden. The property was empty for 10 days after I vacated. After 12 working days I called about my deposit. After numerous emails and telephone calls there was no mention of any issue or possessions left . Three weeks after I vacate, you send me an email stating you have disposed of a set of shelves my father made for me & a suitcase containing I don’t know what! Why did they not have the decency to ask if I wanted the items knowing I was 100m away? Shame on them and I despair for future tenants that have to endure your disgraceful behaviour.

Dawn · 9 March 2022

★★★★★ 5/5

Google

I would like to thank Amber at pat robson for all her help she was amazing throughout.

Thelifeofdarcey · 20 August 2023

★★★★★ 5/5

Facebook

Kate was incredibly friendly and easy to talk to upon meeting her for a house viewing. I had no trouble getting into contact with her regarding any questions about my new tenancy, therefore I would definitely recommend.

Gina · 16 August 2020

★★★★★ 5/5

Google

Can’t recommend Danielle enough, she provided some advice to me regarding a property and was extremely professional, knowledgeable and friendly.

Nadia · 28 February 2023

★★★★★ 5/5

Google

Highly recommended! Abbie Percival is very patient with me. The essential renting service is super excellent!

Xinwei · 29 June 2023

★★★★★ 5/5

Google

Highly recommended! Abbie Percival is very patient with me. The essential renting service is super excellent!

Jason · 28 June 2023

★★★★★ 5/5

Google

As a relatively new tenant, my experience with the agency has been overwhelmingly positive. Although the flat did have a few issues that should have been eliminated before I moved in, all the staff I have been dealing with have been extremely responsive and helpful, which meant most issues got fixed very quickly. I particularly appreciate Lauren's consistent professionalism and Kevin's super-quick response to a heating issue.

Jan · 31 March 2023

★★★★★ 5/5

Google

As a relatively new tenant, my experience with the agency has been overwhelmingly positive. Although the flat did have a few issues that should have been eliminated before I moved in, all the staff I have been dealing with have been extremely responsive and helpful, which meant most issues got fixed very quickly. I particularly appreciate Lauren's consistent professionalism and Kevin's super-quick response to a heating issue.

Big · 30 March 2023

★★★★★ 1/5

Facebook

Avoid, Avoid, Avoid! I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition! I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including: 1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed. 2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing. 3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning. There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself! I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw. Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown. The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date. Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left. My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.

Connor · 25 April 2021

★★★★★ 5/5

Facebook

Danielle was extremely helpful within the process of finding and securing our new flat. She was always prompt when it came to answering any queries we had. I would definitely recommend Pat Robson because of this.

Lucy · 19 March 2020

★★★★★ 5/5

Facebook

Danielle was extremely helpful within the process of finding and securing our new flat. She was always prompt when it came to answering any queries we had. I would definitely recommend Pat Robson because of this.

Lucy · 19 March 2020

★★★★★ 5/5

Google

Had a great experience processing my rent. Good customer service, especially Amber.

Alfred · 28 July 2023

★★★★★ 5/5

Facebook

Very helpful when finding me and a friend a flat to rent. Everything ran smoothly and quickly to get us moved into the property. Would like to thank Kate for helping us . Would recommend

Lauren · 4 March 2020

★★★★★ 1/5

Facebook

If you must use this agency, take dated photos of everything when you move in, and I mean everything. Otherwise, they will charge you £386 for a professional clean with a company they use routinely every year. We were four 4th year girls who are non-drinkers, and I moved out just before lockdown so wasn't there for half the tenancy. We had absolutely not left the house in such a state that it would justify a total cost of £441 for maintenance and cleaning. As tenants, we were completely reasonable during the pandemic to not ask for any rent reductions despite not even living there. We actively made an effort to clean the whole property, I even took the risk to travel over 2 hours to Newcastle to help clean the property, bringing my own better-quality vacuum cleaner and cleaning supplies. They will take a picture of a paper clip you left behind, a speck of dirt on a doormat of which they probably just wiped their own feet on, and dust behind a wardrobe!! If you were the international student in this house, who had just been told you have 24 hours to travel to London to go home, would you have remembered to dust behind your wardrobe?! They were incredibly rude to us, accusing that we had neglected the property all year round. Interesting how they repeatedly told us that their expensive cleaning company of choice has no affiliation with Pat Robson, despite us never accusing them of this... Another thing to warn you of is they don't let you fill in the check-in inventory by yourself. They whizzed our first tenant around within 10 mins and after she signed it we never saw anything of that inventory ever again, I never got to see it once.

Laura · 31 October 2020

★★★★★ 5/5

Google

Had the best service from Pat Robson recently, so helpful and efficient! Evita has helped so much especially with my younger son she has been so helpful and made sure all of my maintenance issues are dealt with as quick as possible and effortlessly! She is super polite and always so positive to talk to, thanks Pat Robson for a flawless service so far.

Ema · 28 February 2023

★★★★★ 1/5

Facebook

Do not rent or buy from Pat Robson! From the start they give you little information before you move in and it is extremely hard to get in contact with them. Furthermore once me and my friends moved in to the property it had not been cleaned and was in a disgusting state, with stained carpets, black mould in the bathroom and a wide array of broken furniture. Our property manager Jacki Stanners assured us this would all be accounted for in the inventory, however when we moved out we learnt this was not the case. Once we began living there we then experienced many problems, the worst being that the company had conveniently forgotten to tell us that the gutters were broken which caused a large patch of damp in our living room that began to grow mould. This was when I encountered how incompetent Pat Robson and our property manager were, as I had to repeatedly chase them up over fixing the problem, which they only addressed 2 months (and a few breathing problems) later. However the worst thing about this company is how they treat you at checkout. Despite the appalling condition we inherited the house in, Pat Robson saddled us with a £400 cleaning fee (I don’t believe they ever did clean the house). They also tried to charge us for a fire blanket that they never provided us, which is a severe breach of fire safety in houses of multiple occupancy. I attempted to contact Jacki numerous times in order to dispute this however she ignored me until I sent numerous angry emails. Her response was quite frankly rude and didn’t address any of the claims I had raised. Overall I can say do not bring your custom to Pat Robson, they don’t care about you, they just want to rinse every last penny from your pocket.

Raul · 23 September 2020

★★★★★ 5/5

Facebook

I don't have a clue who Pat Robson is, however, the young lady Kate Brown who dealt with our (somewhat tricky) renting process is an absolute star! She clearly cared about our situation and even though she seemed rushed off her feet always made time to update us on the status of our application. She really did go above and beyond to get us over the line and we can't thank her enough. Give this girl a promotion! Thanks again Kate, Dave.

Melissa · 22 September 2020

★★★★★ 5/5

Facebook

I stayed in the accomodation located at Riverview in the Hexham main city. I have to admit it is situated in quite a good location. It was close to all the shopping complexes, railway station and the main bus stop.

Roshan · 28 August 2025

★★★★★ 5/5

Google

I have recently sold a property on Salters road along with my sister and Danielle McEntee was very helpful and professional I would highly Recommend this company to sell or rent a property from .

Doreen · 1 September 2024

★★★★★ 5/5

Facebook

Kate was very helpful in helping my partner and I find our first flat to rent together. The process was smooth and easy, would definitely recommend

Emma · 4 August 2020

★★★★★ 5/5

Google

Didn't end up going ahead and purchase through yourselves but the girl we dealt with (Amber I think) was absolutely outstanding and very informative throughout the whole process. Only reason we didn't go ahead was because of finding a place more suitable for ourselves. Great company and great staff.

Lisa · 27 September 2023

★★★★★ 1/5

Google

highly not recommend to use as this agencies if there is any problem they usually tell their tenants to fix it rather than sending a engineer/plumber out to check it out. Yes, it can be expensive to provide services as such but I don't think it is right for the tenant to pay for something that is faulty in the house.

Jonathan · 27 August 2022