Trusted Agent profile
★★★★★
103 reviews across 2 platforms
201 High Street, Gosforth, Newcastle Upon Tyne NE3 1HE
Jan Forster Estates's Newcastle Upon Tyne office at 201 High Street is rated 3.2 out of 5 across 103 reviews on two platforms, including 20 Google reviews rated 3.6. The 83 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a great experience buying a…
We had a great experience buying a house through JFE tynemouth branch. Lorraine in particular was very helpful and forthcoming with communication between ourselves and the seller. Would use them again.
5/5
TrustpilotVery happy to recommend
Jan Forster Estates have found excellent tenants for my rental property for several years, so they were my first choice when I decided to sell and I have not been disappointed.
1/5
TrustpilotSTAY CLEAR, EVICTING A FAMILY AT CHRISTMAS
Jan Forster have left a family in a damp, mouldy home for months. Now they are getting ready to evict them for complaining. Could you be more heartless, greedy and cruel than throwing a family, their children and their baby onto the street just before Christmas? Shame on this lot. They have no place in our city and we will not tolerate them leeching off of families to line their own pockets. Avoid them at all costs.
1/5
TrustpilotListed a families home with JF
Listed a families home with JF, forced us to take off the market after we accepted an offer based on their assurance they had been vetted, months went by and buyers finally got refused an mortgage, didn't even have a credit score, by which point the market had tanked, then we had to buy ourselves out the contract. Plus charged us for a walk through video that was supposably sent out to clients, when I asked to see it they couldn't produce it and gave a half arsed reason why it didn't exist.
1/5
GooglePoor service. The viewing time of property is limited to 15min only and the agent always urged you to view quickly. Once the offer is accepted, the agency was not responsive and did not give accurate information about the seller, owner of the property, etc., which largely delayed the exchange and communication process. Meanwhile, the selling negotiator was working part time and there was no other agent to respond to emails, deal with calls during the the rest three working days. It took me five months to wait and do the survey and finally the exchange was not proceeded. It's always the buyer who chased up the agent. Avoid using this agency. It will waste your time and money!!!
5/5
TrustpilotI bought my new house and sold my old…
I bought my new house and sold my old one with them and couldn't fault their service, friendly, professional, and good communication.
5/5
TrustpilotLorraine at the Tynemouth branch was…
Lorraine at the Tynemouth branch was great and was very quick to respond to any queries we had. 10/10
1/5
TrustpilotAwful experience was looking to buy…
Awful experience was looking to buy from them. Ended up sending all my personal details about the transaction to my ex then didn’t bother to tell me that the seller had put the property back on the market after my buyer pulled out even after saying they would potentially wait for me to find another buyer. Wouldn’t buy or sell from them.
1/5
TrustpilotSellers beware: sign only on the dotted line
I contacted Jan Forster Estates early in 2022 to obtain a quote to sell my home. They promptly sent out a representative to explain the process to me. He looked around my home and then offered me his opinion on value, which I initially accepted, but then increased, after researching other properties of the same style which had sold at a higher price in less attractive positions. JFE did not question the increased price!My opinion of JFE is not related to their sale of my home, as they marketed the property quickly and secured a buyer at my requested price. However, they did not research any comparable properties which had recently sold which was why my home was under-valued. In addition, the manner in which they convince clients to sign contract documents is not only unprofessional but, as the Property Ombudsman pointed out to me, is a legal issue and I was requested to refer to my solicitor, as the complaint did not come under their remit.I was shown a contract on an ipad which I couldn't clearly read, which was not explained to me nor was I advised how many pages the contract contained. I was asked to sign in a white box on the ipad, but could not see the section to which it related. My signature was then, unbeknownst to me, inserted into all of the sections of the contract.Only when I decided not to move and withdrew my property from the market, did I understand the implications of signing on an ipad. My signature was used to agree to conditions of which I had no knowledge and which have implications for me if I wish to resell my home in the next two years.All I can say, in summary, is: seller beware! Ask for a hard copy before you sign anything and undertake your own research on property values before you meet anyone from JFE.
1/5
GoogleWorst Estate agents I have ever came across. After placing two offers on a property we had no feedback. Save yourselves the grief and go elsewhere.
Hi Allen, Unfortunately we do not have anybody registered on our system under your name and therefore we are unable to look into this further. If you wish to provide further information, please call the office on 0191 2362070 where a member of the team will be happy to assist you. Best Regards Jan Forster Estates Ltd
1/5
TrustpilotSO DISHONEST !!!
SO DISHONEST !!!, Totally dishonest company, They have cheated me over the last couple of years. They don't honour the contract that they have with you. They have not done so much since being with them. It would take me a hour to write this review. For example: They let my tenancy go a week in the middle of the coldest time of the year without hot water or heat before they called me, then i had to sort it all out even though that is what i pay them for. I have asked to speak with the managing director half a dozen times without them getting back to me to discuses the issues at hand. During the first lock down, they were showing homes to people to rent, however they didn't go out to inspect the properties for landlords. They did still charge landlords full money for the service. The manager is unwilling to help solve any issues you have with the company. He tries to make out that you are the issue and not them. Advice to other landlords: If you want to have happy tenants, avoid this company.They are the worst !!
1/5
TrustpilotDon't use Jan Forster
Bought a house from Jan Forster all good, or I thought...The house next door was then let by Jan Forster a few months after completing my purchase to the neighbors from hell!Spoken and emailed Jan Forster numerous times and they have not shown one bit of interest into solving the issue. Basically we put them in, you get them out!I've been told to contact the police or the council if there anti social behaviour continues.If I could give no stars I would. I don't recommend Jan Forster and would never use them again.
5/5
TrustpilotFantastic service from beginning to…
Fantastic service from beginning to end. Would highly recommend this company.
1/5
TrustpilotDishonest. Avoid like the plague.
Dishonest. I had a chain break so ended up not advertising with them anymore. They weren't even the Estate agents that found my buyer as they were simply too slow. Contacted a cash buyer company to save the chain. They needed a valuation and Jan Forster provided one.... When compared to another estate agent was 30k below and was also 15k below what they were going to advertise the property for. They did this out of spite. I found out it was them as the company provided me their valuation report. Also they came over and put a sign up again without my knowledge and damaged my property in the process... Avoid like the plague
1/5
TrustpilotStay away from this company
Stay away from this company , these agency is clearly money collectors and they are happy to do everything to take money from you, they will lie , fake the facts and do anything where they know the law and they know how to sneak through it and just waste your time .
1/5
TrustpilotThis firm is utterly appalling
This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get the service I paid for in the terms & conditions of the contact. They made numerous administrative errors, that came at any addition cost to me through their negligence. They cannot be trusted, they are lazy, unprofessional & incompetent.
5/5
TrustpilotFirst class service were just in touch and got prompt…
We were just in touch and got prompt replies from very courteous people
1/5
TrustpilotWould give 0 stars if I could.
Would give 0 stars if I could.The company couldn’t provide us with a working toilet throughout our tenancy. Pinned the blame on us even though the plumber told us it was the unit. Jan forster then wanted us to pay rent even tho we were living in a property with no toilet ! Having to work from home during covid times and use the toilets of local supermarkets! Zero response from the company zero resolution and they still have our deposit 1 month on from leaving with no one being in touch.This company is the most incompetent, unprofessional company I have ever dealt with. We will be taking this further. If you want to have a hassle free tenancy use someone else.
1/5
TrustpilotDishonest, do not follow published procedure.
Totally dishonest company who does not implement their published policy. As a potential renter, this company got me to jump through all of the hoops, providing all personal data in advance, agreeing the tenancy detail etc....but still would not allow the paying of a holding deposit. The aim: to keep all prospective tenants dangling by a hook for days on end without them having to make any commitments.At the end, they told me i had not got the property because other applicants could move in earlier: completely wrong.Advice to landlords: If you want to have happy prospective tenants, with a letting agent who is fair and honest, avoid this company.
4/5
TrustpilotGood agents who work hard to help you
Speaking as a buyer, this is a good estate agent. The Tynemouth office worked hard for us, providing lots of leads and following up actively. The people we dealt with were friendly and efficient. The property descriptions seem fairly accurate although you have to realise they are working for the vendor. For example it might say “private rear yard” although it omits the bit about “but it’s shared with the upstairs flat”. The photos are good and reasonably realistic. So when you get to the property you don’t feel too disappointed with the reality.One of the better agents for the Coast area.
1/5
TrustpilotAVOID LIKE PLAGUE
Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint. AVOID this company like the plague.
1/5
TrustpilotI wish I had read the reviews before…
I wish I had read the reviews before engaging with Jan Forster Estates as we'd not had gone near them. My daughter had a move in date a month in advance from them, she booked her removal company etc. 1 working day before move in, the agent pulled out saying the existing tenant was no longer moving out. Something not right about the whole thing, it stinks!
1/5
TrustpilotAvoid at all cost!
If I could give less than 1star I would! Shocking customer service and just a very very bad agent!!! Avoid at all cost if you want your house marketed and sold correctly and professionally!!
1/5
TrustpilotImagine....
Imagine how morally bankrupt you would have to be to evict a family of six, including an eight month old baby, from their house 2 weeks before Christmas? Excellent service if you want a pesky baby out of the house just before Christmas, otherwise avoid!!!!!!!!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jan Forster Estates's Newcastle Upon Tyne office has 103 reviews across two platforms: 20 on Google, 83 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jan Forster Estates is rated 3.2 out of 5 across all 103 reviews, and 3.6 out of 5 on Google from 20 reviews, checked 9 October 2026.
Jan Forster Estates, 201 High Street, Gosforth, Newcastle Upon Tyne NE3 1HE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.