Trusted Agent profile · Newcastle Upon Tyne
★★★★★
103 reviews across 2 platforms
201 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE
Jan Forster Estates's office in Newcastle Upon Tyne, at 201 High Street, is rated 3.2 out of 5 across 103 reviews on two platforms, including 20 Google reviews rated 3.6.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and professional
Michelle Ormond and her colleagues at Jan Forster in Tynemouth could not have been more helpful during the sale of my late mother’s house. From the initial evaluation visit, through regular updates to completion, all JF staff were friendly and professional. Even when we hit a blip and I was starting to panic, they were calm and reassuring. Excellent service all round!
5/5
TrustpilotSusie in gosforth office has been very…
Susie in gosforth office has been very helpfull .It makes such a difference when in process of buying a property when your worries are sorted quickly and always returns my phone calls
5/5
TrustpilotGreat Company
Jan Forster and Lorraine Robinson in particular were fab during the whole process of selling my flat. Very smooth from start to finish 👍
1/5
TrustpilotLiterally the worst company ever
Would honestly give them zero stars if I could.Not sure where to start. Probably the worst letting agency I have dealt with.For a start we were left without hot water for 6 days. Kept getting told the engineers were busy. Even though the law is to not be left longer than 24 hours.Barely respond to maintenance reports unless you constantly go on at them. They never get anything fixed. There was a window that needed fixed that never got sorted. The bath was leaking water from the overflow and it took 3 engineers to fix it… Not really sure why it was such an issue.They just don’t seem to care at all.Now that I’ve moved out. It’s been well over the time for them to get my deposit back and I still haven’t heard from them. Even after asking multiple times.I have been told I would get that information yesterday. But don’t be daft, of course I haven’t.So I’m having to take this further.Honestly don’t know how they are still functioning as a company.AWFUL. Avoid if you want to rent somewhere stress free.
1/5
TrustpilotMismanagement and lack of accountability
The company’s recent insolvency appears to have been driven by poor financial and strategic management rather than a lack of viable business. According to the insolvency documentation, the lettings and property management side of the business remained profitable, yet long-standing employees were dismissed with no notice or adequate support.
5/5
TrustpilotOutstanding customer care
In a world where we communicate via AI, it is such a refreshing change to find a friendly, knowledgeable and professional local Estate Agent.
5/5
TrustpilotThank you to all at Jan Forster Estates…
Thank you to all at Jan Forster Estates Tynemouth, for dealing with the sale of my home, everyone was friendly, courteous,and professional, my thanks especially to Joyce, Lorraine and Michelle, who guided me through the process with great efficiency and support all the way, thank you again Catherine
5/5
TrustpilotHappy mover
After looking for. Bungalow to buy for a year one came up for sale with Jan Forster we booked a viewing and Courtney Black from the Heaton branch was there to show us round , friendly professional and knowledgeable she answered our questions and if not she emailed the answers later that day .
1/5
TrustpilotDreadful estate agents who sent buyers…
Dreadful estate agents who sent buyers who couldn’t afford the house , sent unvetted buyers I had a sold sign up and down 3 times in a week , unfortunately my own experience with this company was abysmal from start till I gave up with them (4 weeks after in) of appalling service (which I was charged for £1800) and went with another company in Northtyneside next2buy who sold it in 3 days please save yourself the bother and check out all the other reviews on all review sites they are terrible ,
1/5
TrustpilotJan Forster's could not be bothered
Jan Forster's sale/sold sign fallen off and laying in my pathway becomming hazzardous. I emailed them twice and still not bother to come and collect. Tynemouth office to this location is 5 minutes by drive.
Hello Meiko, Thank you for your feedback. Your email regarding the board was received by us on the 10th of February. We arranged for our board contractors to remove the board as you requested that same day. We can only apologise if this has not yet been removed. We do not remove our boards in house- we use a third party company for this who will chase immediately. Kind regards, Jan Forster Estates
5/5
TrustpilotVery efficient and professional
Very efficient and professional.
5/5
TrustpilotHigh Heaton branch
Amazing service , sold our house in days , the whole team have been outstanding, highly recommend, extremely impressed, worth every penny . Thanks Karen
5/5
TrustpilotExcellent service throughout the sales…
Excellent service throughout the sales process. Special mention to Ethan and Karen for their valued advice, assistance and time taken throughout the transaction.
5/5
TrustpilotI sold my property through Jan Foster…
I sold my property through Jan Foster and the process was seamless - from arranging professional photos, helping us find a buyer and guiding us through the sales process we couldn't be happier and wouldn't hesitate to contact them in the future.
5/5
TrustpilotExcellent service High heaton branch…
Excellent service High heaton branch especially Karen dowelling. Had a difficult move but they were very supportive x
1/5
TrustpilotStay well clear
Everything you will read about this company is true what they actually want is to tie you into a 12 week contract to sell, do a few photos, post on Rightmove then sit back and wait out the 12 weeks or if you get sick enough claim £300 cancellation fee for doing no work! Each time I tried to ring the call went to voicemail so how can potential buyers ever get to view houses through them!
1/5
TrustpilotCustomer service is terrible
Customer service is terrible! They will email you but then don't reply to your emails. We were ready and prepared to put down £2000 for a rental property but because we couldn’t move in within 2 weeks due to having to giving notice on current tenancy, we have then just been completely ignored by the company! The house is still up for rent almost 2 weeks later so looks like they haven’t managed to find anyone else either.
5/5
TrustpilotIt was a real pleasure working to sell…
It was a real pleasure working to sell my Aunts house with Jan Forster. They were very efficient and reactive to all my queries. At times they went that extra mile to help sell the property.
5/5
TrustpilotGreat experience buying house
Had a great experience buying the house through Jan Forster. We had a few viewings, all were arranged really quick. Lorraine from Tynemouth branch was really helpfull through all the buying process.
5/5
TrustpilotJan Forster 5⭐️
I appointed Jan Forster Estate Agents to search for a new tenant for a property I own.
5/5
TrustpilotI am posting this review to advise…
I am posting this review to advise people to read reviews based on the experiences of clients who have actually used the services of this Market leading company.
1/5
TrustpilotVery poor service
I tried to show up at their offices to arrange a viewing, but they closed the office because there were protestors. I learned from the protestors that Jan Forster has kept one of their existing tenants in disrepaired housing with mould, ivy and dangerous electrics, and served a section 21 on them after they filed a complaint with environmental health. I'm glad I bumped into them, or who knows what my renting situation would have ended up being! Do not rent from this organisation!
1/5
TrustpilotDamp, mould, leaks
Have you ever felt like your house doesn’t have enough greenery or water features? If so, I wholeheartedly recommend renting with Jan Forster Estate Agents. JF understand that city life often means you don’t get to spend enough time in nature, so they let nature come to you! JF allow their tenants to live for months on end with mould; ivy growing through cracks in the structure; leaks; and damp. They ignore their tenants requests for these things to be removed, to the extent that four rooms in one family’s house were totally unusable. JF are so dedicated to the idea that we should all be communing with nature and the outdoors that they even served this same family an eviction notice for 10th December, sending them out onto the streets for Christmas.
1/5
Trustpilotappaling treatment of tennants
appaling treatment of tenants, property left in disrepair with multiple health hazards such as electrical hazards and damp/mould, when complaining about these issues, was issued with a no fault eviction. absoloutley abhorrent 'service' and treatment of tenants who have always payed rent on time. the landlord lives and works in dubai earning massive amounts. the letting agents have no care or regard for human wellbeing and care only about maximising profits and allowing tenants to either accept living in squalor or be homeless.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jan Forster Estates's Newcastle Upon Tyne office has 103 reviews across two platforms: 20 on Google, 83 on Trustpilot (across the whole business).
Jan Forster Estates Newcastle Upon Tyne is rated 3.2 out of 5 across all 103 reviews, and 3.6 out of 5 on Google from 20 reviews.
Jan Forster Estates Newcastle Upon Tyne, 201 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE.
