Trusted Agent profile
★★★★★
314 reviews across 3 platforms
Arrow Close, Newcastle upon Tyne, NE12 6QN
Alexander Hudson Estates's Newcastle upon Tyne office at Arrow Close is rated 4.7 out of 5 across 314 reviews on three platforms, including 155 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleAt first, communication with this company was great, fast replies and helpful service. I arranged a property viewing and everything seemed straightforward. …
I’m really sorry to hear you’ve had a bad experience and that our communication hasn’t been up to standard this week. Unfortunately, we’ve had a sickness bug going round which has left us a little short staffed, but we’re hoping to be back … More
5/5
GoogleVery helpful staff at Alexander Hudson and would recommend them without hesitation..
Thank you Joe Alex
1/5
TrustpilotIgnore you when they are in the wrong
The company ignored my calls when asking who they were regulated by in response to the fact they charged for services outside of the Tenancy Fees Act 2020 which would be illegal.The company writes agreements that include end of tenancy cleaning charges as standard which has been prohibited since 2020.The company refused to give me my tenancy agreement so I could check that they had included this in the contract, and then it suddenly appeared with them months later when I asked for the phone number of my landlord for a different manner. I think this is very dishonest. This company uses the phrase "we don't manage the property" to justify not being able to help at all.PS: I have no idea who the Thomas in your reply is, I suggest you look my name up on your records.PPS: thankyou for changing the name, but I still think you’ve mixed me up with someone else. I didn’t request to leave the tenancy.
Barnaby, this was never our intention. You requested to be released from your tenancy and asked us to do the relevant paperwork. Unfortunately we do not manage the property on behalf of your landlord and advised that we charge for this type of service and directed you to him. We are a member of The Property Ombudsman Service and adhere to their Code of Practice forResidential Estate Agents.
5/5
GoogleGood company, property was marketed well and offer and accepted within a week 5 * couldn't ask for more
Hi Ryan, Thank you so much for the feedback. You had a lovely home and it was a pleasure working with you. Alex
5/5
GoogleVery professional and knowledgeable staff always happy to help and kind and respectful about your property and your needs
Thank you William. I've got a great team and I'll be sure to pass on your feedback. Alex
1/5
TrustpilotBe careful of the hidden costs
I had my offer on a property accepted. I asked for the details of the length of the lease, the amount of the service charge & ground rent.I was told the length of the lease, but they were awaiting the seller getting back to them with the details of the service charge & when they did they would contact me. Now considering the property had been on the market since before Christmas I would have thought they had all the details. As the property had no shared communal grounds or facilities like an idiot I paid my solicitor to go ahead with the searches & I paid to have a Homebuyers survey. When high damp problems were found the seller then came back to state there wasa a pot for that, so again I asked how much the service charge was, which was when I found out that it was a lot higher than the standard service fee, yet I had not been contacted as promised, so I pulled out of the purchase as I would not pay the amount being asked. Maybe it's me but I always thought when you are purchasing something you should be told all costs upfront. I see the property is back on the market & it still does not show the service charge, maybe because they know it is too high. After doing this review I received a very sarcastic email from Alexander Hudson that maybe they could help in future with a freehold property. Yet over the last two day I have viewed two leasehold flats with no service charge as they did not share any communal areas. In response to your reply below, yes I was told I would be contacted once all details were received from the seller. This never happened as I only found out the service charge when a problem arose with the Homebuyer survey. Lindsey advised it had been sent to my solicitor, which was not contacting me, as I did not have that information.
Olivia, I feel your subject header to be unfair and misleading as we do not have any hidden costs, nor have we ever tried to charged you any and the costs in question are related to the leasehold conditions of a property you are purchasing. On a related note and in response to your updated review, please find below my response to your initial complaint and also as a response to your feedback. I do not believe it to be sarcastic and I am sorry you feel this way. 'Thank you for this and apologies for the delay in response. I wanted some time to properly understand what has gone wrong. The property has always been advertised as leasehold (see attached). There was a delay in getting the specific costs as there was a delay getting these from the vendor, you were made aware of this as per the below email chain as well in correspondence directly with Lindsey.Regarding the associated costs and terms of lease, I believe these to be relatively standard for a property of that type in that area. The amount mentioned is per annum and I believe includes buildings insurance as well as ground rent (although this will need clarifying with solicitors). There is also the option of purchasing the freehold at a later date should you and the above flat be wanting to do this. I’m sincerely sorry if it has come as a surprise to you however I believe we have been open and transparent throughout and whilst there was a delay in getting the requested information you were advised of this.'Should you wish to discuss this further, please do not hesitate to contact me directly. Alexander Hudson
5/5
GoogleAlex and his team were excellent from the start nothing was a bother to him day or night! Got alot more than we expected for our 1st beautiful family home and we wouldn't be where we are today if it wasn't for him. Would highly recommend to anyone. Thanks again.
Hello Stacey, thank you so much for the positive feedback and i'm glad I could help. Alex
5/5
Googlevery helpful and hassle free selling process, thanks to Alexander and Jennifer. I was kept in the loop with regular updates, quick response time and a very helpful and professional attitude. Costs were made clear initially and the sale was completed very quickly. Thanks once again.
Apologies for the delayed response. Thank you so much for the positive feedback and the opportunity to work together. Good luck for the future and Happy New Year. Alexander
5/5
TrustpilotThe best estate agents around!
Alex assigned Ema to deal with our house sale and she has been fantastic from start to finish. Great communications, so supportive and enthusiastic and has secured us an offer over our asking price as well as dealing with an offer on our behalf for a purchase of the home I’d set my heart on. The whole team have been fab. Alex really knows his stuff and gave great advice on initial visit, Fran took amazing pics to show case the house in its best light and the rest of the girls in the office have all been great and super helpful. With 19 viewings lined up in less than a week the Alexander Hudson effect really did the trick. Can’t recommend them enough!
It was a pleasure to work alongside you in the selling of your beautiful property. Thank you for taking the time to leave us such a positive review of our service throughout the early stages.Take care,Alexander Hudson
5/5
TrustpilotAlexander Hudson…
Couldn’t recommend Alexander Hudson enough the whole team are brilliant from the day we decided to put our house on the market right until we sold it. Special shout out to Ema who was amazing keeping in touch and keeping us up to date on progress.
1/5
GoogleWe have had such a poor experience with Alexander Hudson and would not recommend them to anyone following the stress we have had from their mistake. We found a student home that we really liked, and after ringing to book a viewing were encouraged to put a holding deposit down and complete an application before the viewing the next day to secure the house (as no one had done this yet apparently), and so we did. The first red flag was that there were other groups still at the viewing even though we had already paid, but we spoke to the ladies there who reassured us that it would be fine and the house was ours since we had placed a deposit, we were also then told on the phone to wait about a month for the papers to come through. After a month's wait, i then emailed and called again to chase these up. I was told the lady who does the papers was really busy and not to worry - if we had put down a deposit the house would be ours - and also recieved an email from this lady saying 'your papers have been passed onto the landlord and they will be in touch shortly'. What reason would we have had to question this? However, after another month had passed I contacted them again, only to be told that the house was someone else's and our application couldn't be found anywhere. I disputed this as I had receipts of our application papers being submitted, and proof of deposit being sent to Alexander Hudson, as well as the numerous emails and phonecalls we recieved reassuring us that the house was ours. We were genuinely so shocked and absolutely devastated to hear this as it had come out of nowhere. They said that there had been a fault in the system resulting in our application forms not going to their inbox, and the messages and reassurance we had recieved had been written on autopilot, since they could only see the lead tenant of the houses at first glance they had just assumed that I was one of the other tenants when contacting them??? Although we recieved an apology I just think what we have experienced is absolutely disgusting considering how hard it can be to secure a student house so late in the season. How can firstly our application be lost, and secondly so many employees wrongly reassure us that the house was ours without taking a second to check? At no point was my name compared to the tenants they had down so that the mistake could've been identified earlier. Instead, we have been left without a house for next year 4 months after we thought we had secured one. They offered us another flat (nothing like the one we originally had),which we declined, and of course our deposit back but haven't offered us anymore help.
Caitlin, thank you very much for taking the time to share your feedback. I'm sincerely sorry that you have had such poor experience working alongside us, I have spoken with the relevant team members with a view to reviewing procedures and protocol. It absolutely should not have happened to you and I will do everything possible to ensure it doesn't happen to anyone again. Alexander Hudson
5/5
GoogleMy husband and I had a great experience buying our first home with Alexander Hudson. We dealt initially with Ema Tang, who was really friendly and quick to contact us with updates on our offer etc. Then, Lindsey Scott helped us with the rest of the process. Again, communication was excellent and she helped guide us through each step as first time buyers. It was really useful having an effective 'go-between' to move things along with the sellers, and both sets of solicitors.
Sarah, This has made my day. Thank you so much for the feedback, it's greatly appreciated and I'll make sure that both Ema and Lindsey know about it. Good luck and have lots of happy memories in your new home. Alexander Hudson
5/5
TrustpilotFantastic team
I used Alex to sell my mother,s house.I live in the Netherlands and could,nt be in England because of Covid restrictions.Alex and his team took care off everything for me.Includeing emptying the house of the last remaining furniture.I couldnt praise them enough.They are a fantastic team.
Jude, it was a fantastic family home and has been a real pleasure to work with you. Thank you for the opportunity and I hope we made it as stress free as possible. Alex & Jenny
5/5
GoogleAbsolutely fantastic service from start to finish. I can't thank the team enough for how helpful and pleasant they have been. Their communication has been spot on throughout as well as being patient but persistent with solicitors to help push the process along. Can't fault them, highly recommend!
Hi Shannon, It was a pleasure working with you and I know the team feel the same. Good luck in your new home and thank you very much for taking the time to share your experience. Alex
5/5
FacebookMoved house a couple of weeks ago - Alex and his team sold our house and were amazing through the whole process, made it all seem so easy even when our initial buyers pulled out. 100% recommend to anyone wanting a swift, great service
Hi Jo, Thank you so much for your positive feedback. We hope you're settling into your new home well and it's everything you ever dreamed of!
5/5
GoogleAlex was very professional and courteous. We live out of Country and he took control and managed everything for us, keeping us updated on a regular basis. He worked extremely hard, culminating in the sale of the property. We could not be happier to highly recommend him.
Good Morning Linda, thank you very much for the feedback and positive review. You're welcome and it was a pleasure working along side you both. Alex
1/5
GoogleReally unprofessional, they were 15-20 minutes late to our viewing and did not inform us that the property had already been let until we showed up for our viewing. They offered to show us next door but had accidentally booked in three other parties for a viewing here at the exact same time . We paid a deposit and confirmed we had secured this property, they rang us 2 days later to say that actually someone else took it and they didn't realise. Then they sent us 'replacement' properties by email for 5 bed houses knowing we were a party of 4. So unorganised and unprofessional.
Lucy, I'm sorry our service hasn't lived up to your expectations and good luck in your search for a Student house for next year. Alexander Hudson
5/5
GoogleJess was great help towards getting my new home, thank you.
5/5
TrustpilotFast and efficient
Fast and efficient. We went through a bumpy journey in selling our property (through no fault of AH Estates) due to a buyer wasting our time. Lindsey Scott listened to me have a meltdown and Barbara helped fix things. I always felt reassured that it was all going to be ok. I’m now standing in my forever property thanks to these guys. Amazing service and worth the money to take away the stress of selling a property.
Hi AnnetteYou certainly did not experience the easiest journey when selling your property but we are pleased we were able to support and offer reassurance where needed. We wish you all the best in your beautiful forever home and feel free to pop in and say hello anytime. Alexander Hudson
5/5
TrustpilotWe've had a brilliant experience…
We've had a brilliant experience selling our home with Alexander Hudson. When I was younger I worked in property, so I know how much skill and talent actually goes into the job and how much a good agent will affect the price, and even more importantly, be able to get it through to completion once it's sold. I could tell that every member of staff I dealt with were exceptionally trained, experienced and everyone communicated with each other to make sure everything ran smoothly all the way through. The negotiators created a good buzz around my listing and the property went to 'best and final' offers. I was given good advice all the way through to ensure we got the very best price and buyer. Once the property was sold I felt I was in good hands to make sure it progressed through survey, conveyancing etc., which can be really stressful when you're not used to the process, but I felt that I could call at anytime to ask for help or advice. I'd highly recommend Alexander Hudson to anyone looking to sell their home and I'm sure with such good service we'll be seeing plenty more of their boards around the North east soon. Thank you all again!
Hi Tara,Thank you for taking the time to leave the AHE team such a positive and wonderful review. We are so pleased you found our service and support helpful during the process.Yours sincerely,Alexander Hudson
5/5
FacebookAlex was professional from the start. he explained everything thoroughly and had time for a chat about anything no matter what time of day or night. His photos of the house were amazing. I would highly recommend Alex for a house sale or purchase. thank you alex.
Hi Stacey Bennett, thank you so much for the feedback. It was a real pleasure to work with you over the past few months. Good luck for the future. Alex
5/5
GoogleWe purchased our bungalow From Alexander Hudson and I cannot speak highly enough. Of all members of staff, especially one in particular who is Ema Was in absolute dream to Correspond with. She went above and beyond. She made me less stressed & Left very calm. It was amazing from start to finish. our appreciation 💛 Lisa, Chris & Family also best fur baby hugs from Harley xx
5/5
FacebookHaving bought/sold 3 houses in the last few years I can say that without doubt my experience with Alex was by far the best and a refreshing change. He went above and beyond and ensured my house sale was quick and as stress free as possible- even when our initial buyers pulled out. Communication was excellent, I always got feedback from all viewings and regular updates- something often lacking and frustrating with other agents I've used. I'd recommend him without hesitation, thank you Alex.
1/5
TrustpilotMe and my partner called the agent to…
Me and my partner called the agent to book a viewing for a property which came back on the market the day before. We were told nobody could view it for 9 days and we booked a viewing for this coming Saturday. I explained our budget was way over the asking price and we are in a proceedable position so we are very much excited to view. I get an EMAIL today to say sorry; the property has now sold and your viewing is cancelled. How can this be when “no viewings were taking place until this weekend”. Has the vendor been told about the amount of viewings on Saturday? Have they been told about the buying positions of the interested parties? I emailed back to ask these questions and been completely ignored. Not a good service at all!
Good evening, firstly my sincere apologies for the delay in responding to you. Your feedback is sincerely appreciated and whilst I'm disappointed with it, I am grateful for an insight into your feelings and the impersonality that can often be felt when things are communicated via email. The property in question was relaunched to the sales market after a change in the vendors circumstances and we received an overwhelming level of interest in a very short space of time with an 'open day' planned for the up and coming Saturday. Between this time, a prospective buyer who had previously seen the property when it was originally listed got back in touch and resubmitted their origional offer which after taking our vendors instruction and also advising them of the forward booked interest and viewings was accepted. I've discussed this in depth with my team and whilst it isn't always possible to speak to each and very person every time a viewing is cancelled this could have been approached in a more personal way. We have adjusted or approach and have rephrased emails with the intention of assuring you and anyone else that whilst you/they may have missed out on a property, we will do everything we can do to work together to find you your perfect home.Alexander Hudson
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Alexander Hudson Estates's Newcastle upon Tyne office has 314 reviews across three platforms: 155 on Google, 21 on Facebook, 138 on Trustpilot.
Alexander Hudson Estates Newcastle is rated 4.7 out of 5 across all 314 reviews, and 4.7 out of 5 on Google from 155 reviews.
Alexander Hudson Estates Newcastle, Arrow Close, Newcastle upon Tyne, NE12 6QN.
