Alexander Hudson Estates Newcastle reviews

★★★★★ 3/5

Google

Everything was going right, until 2 days before contract exchange date. We had paid for survey, solicitor, searches - overall £1800+ but were informed by our solicitor 2 working days before the exchange date that the sale has been restricted from vendor's side. After that, we've just had one call with agent - on that call we were asked if we can extend out mortgage expiry date - which we did. Post that there's been a radio silence from Alexander Hudson (for 2 weeks, we called multiple times but our calls weren't returned, no status update either), We could see the deal has collapsed and agent has ghosted us, so we started looking out for other properties because we had a timeline in mind. 2 weeks passed (mortgage extension deadline passed), we've been sent a letter putting the blame of deal collapse on us. - how is it even fair ? Why would someone in this economy pay £1800 to step away from the deal? I have reasons to believe that the agent had prior information of deal not going through but didn't inform us directly and on time. The exchange was supposed to be done in Dec, but the vendor requested an extension, so we closed for Jan, and then it fell. It is an absolute horror for us, we're stuck with an unresponsive agent and 1800+ bill and with a letter stating that 'We understand that you are no longer proceeding with the acquisition' We tried to acquire it, you didn't coordinate it properly!!!

Sandeep · 13 March 2026

★★★★★ 5/5

Google

I Would highly recommend Alexander Hudson Estate Agents Excellent service from start to finish. You receive updates on the progress at every stage. The Team have been very professional and outstanding, their communication with us has made the entire process feel less stressful, often going above and beyond. Lucy has been an amazing support throughout, our whole selling process, nothing was a problem no matter how inconsequential it seemed to be, she was always on hand to offer support and advice. There was always one of the team available for reassurances and to guide you.

Susan · 13 February 2026

★★★★★ 1/5

Google

Terrible experience, avoid. Unfortunately, my brief experience with this estate agent in 2023 had completely put me off the process as a first-time buyer. I have waited until I bought a property before posting a review incase I had to deal with this estate agents again. I initially contacted the agent to make an offer on a property I had viewed twice. Jess, who handled my enquiry, was rude and personal in her response. She told me my offer was “far too low” and that the seller would not accept it. The property was on my own street, and I was told not to speak to the seller directly and to go only through the estate agent. My first offer was rejected, so I increased it, only for that to be rejected again. A few days later, the property was reduced in price and my partner and I put forward what we explained was our final offer. My partner dealt with Jess on this occasion and was met with the same dismissive and patronising attitude. After these interactions, we genuinely did not want to speak to the staff by phone again due to how uncomfortable we were made to feel. After a week with no response, despite emailing for an update, I rang the office and asked to speak to Alexander to raise concerns about the lack of communication. I was told that he “does not work for me” and that there was no obligation to inform me that my offer had been rejected (which it had). He stated that I should have called instead. I explained that we had emailed and received no response, and also raised concerns about how staff had spoken to us and made personal comments about our offers. I was told this was simply their “professional opinion”. After the property sold, the seller informed me that two of my offers were never passed on to her at all. She was only made aware of this after the sale had completed. The estate agent had rejected these offers themselves, without informing the seller. I’m sure any potential sellers would think twice about using an estate agent who fails to pass on offers (a legal requirement), does not communicate with buyers, and risks losing interest from buyers who may have increased their offers. Extremely disappointing service. Avoid.

Francesca · 13 January 2026

★★★★★ 5/5

Google

I have used Alexander Hudson for both the sale of my property and the purchase of my new property. Faith has overlooked both of my transactions and she has been nothing but 5 star service the whole time. Faith has kept me well updated by phone or email and helped when I had questions regarding the sale or purchase making what could have been a stressful situation feel like a breeze. Thank you Faith. 🌟

Samantha · 13 February 2026

★★★★★ 5/5

Google

We used Alexander Hudson Estates due to their excellent local knowledge in the NE12 area, the fact they are an independent estate agent was important to us .From start to finish they provided an excellent service and I have no hesitation in recommending them to any potential seller or buyer , big thanks to all the team especially Lucy who worked tirelessly to achieve the sale of our property 😄

Gerard · 13 March 2026

★★★★★ 5/5

Google

Having previously had my property for sale unsuccessfully with another company I can highly recommend Alexander Hudson Estates to sell your property. They have managed to successfully generate a lot of interest and viewings of our property. They generated more viewings in the first week than a previous agent in 3 months! It is evident that Alex and his team know the market well. I have been extremely impressed with the amount of viewings, feedback within 24hours etc. The team have been highly efficient, knowledgeable and helpful. Through negotiations and sale of property I have spoken with Heather. She has been extremely helpful and supportive. Managing to provide reassurance and confidence on the procedures of sale. This has been invaluable having not sold a property in 20years. She has been able to advise and guide throughout the process. I never feel that anything is too much trouble when I ask for opinions, feedback etc. Heather has been a constant support, always speaking with such knowledge, experience and patience. It is evident that she is very experienced and I personally find her very easy to speak with. I’d highly recommend Alex and his team if you are wanting to sell or purchase a home, their reputation and knowledge are highly recognised in this area and I personally have found them very easy to work with. Thank you so much

J · 13 December 2025

★★★★★ 5/5

Google

I can’t recommend Alexander Hudson enough. Lucy has been the most amazing support throughout our whole buying and selling journey, she was always on hand to offer support, advice, listen to my concerns and put my mind at rest. She’s fantastic and made the whole process a lot easier. When our purchase unexpectedly fell through at the last minute both Lucy and the lettings side of things were fantastic and got us into a temporary rental within days so our sale could proceed. They truly went above and beyond at a difficult time for us and we’re so grateful.

Julie · 13 December 2025

★★★★★ 5/5

Google

We’re so happy that we sold our house through Alexander Hudson Estates, Lucy Halliday was our main contact and she was absolutely brilliant throughout the process. We had an unfortunate series of consecutive scenarios, but Lucy stayed extremely attentive, professional and helpful throughout, which led to the successful sale of our property. We’d highly recommend Alexander Hudson, we will definitely use them moving forwards, we can’t thank them enough!

Katherine · 13 February 2026

★★★★★ 5/5

Google

Selling your home is a massive upheaval, and so very scary, as if venturing into lands unknown, obstacles constantly appearing, feeling like you’re navigating a journey blindfolded at times. Thank Goodness I chose to travel this seemingly uncharted adventure with Alexander Hudson. It’s as though I’ve had my hand held and guided with sound advice and reassurance, every step of the way. Will be forever grateful.

Wendy · 13 December 2025

★★★★★ 5/5

Google

Really pleased we used Alexander Hudson Estates for the sale of our property. They were straightforward, proactive, very helpful and so easy to deal with. We felt comfortable from the initial meeting with Alexander and were impressed with all of the staff. Faith was our main contact and she was brilliant.

Ellen · 13 February 2026

★★★★★ 2/5

Trustpilot

Everything was going right

Everything was going right, until vendor pulled out of deal 2 days before contract exchange date. After that, we've been struggling to even get on a call with our property agent at Alexander Hudson, they've left us alone and are providing no further information, neither are suggesting any more properties.

Sandeep · 25 January 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Always updated us on the process every step of the way. Heather has been outstanding in her communication with us and made the whole process feel less stressful, often going above and beyond. Would highly recommend Alexander Hudson Estate Agents for their professional and friendly service. Thank you.

Helen · 13 December 2025

★★★★★ 5/5

Google

Thank you Alexander Hudson for all your support. Thank you Heather for your regular calls and keeping us up to date. It has been a difficult year but we got there. Great team. Thank you.

Gillian · 7 April 2026

★★★★★ 5/5

Google

We had an excellent experience selling our home through Alexander Hudson Estates. From start to finish, the service felt genuinely personal, professional, and incredibly well managed. Alex carried out our initial valuation and handled negotiations with our buyers, ultimately securing us an offer above the asking price. His expertise and straightforward communication instantly set us at ease, and it was clear we were in the hands of someone who really knows the market. Once the sale was agreed, Alex handed us over to his team, who were equally impressive. They kept us updated throughout the entire process, ensuring we always knew what was happening and what to expect next. Having used other estate agents in the past, the biggest standout with Alexander Hudson Estates is the personal approach and the fact that you deal directly with senior, experienced people who take the time to understand your needs and work hard to get you the best possible result. We couldn’t be happier with the outcome and would recommend Alex and the whole team at Alexander Hudson Estates to anyone looking to sell their home.

Alan · 13 December 2025

★★★★★ 5/5

Google

We sold our house through Alexander Hudson estates and had a fantastic experience from start to finish. Alex was clear and realistic with his valuation and explained his marketing strategy to us. Using his strategy we were able to accept an offer on our house within a week of it being on the market, receiving multiple offers and being able to chose from the buyers. The whole process going forwards was always clearly explained to us and stress free. Would 100% recommend.

Gemma · 13 December 2025

★★★★★ 5/5

Google

We're currently selling and buying a house through Alexander Hudson and they have been fabulous through out. Faith has been a huge help. She got us lots of viewings and the house was sold in a week! Would highly recommend.

Gem · 13 December 2025

★★★★★ 5/5

Google

We used Alexander Hudson to help rent out our property for the year while we travel around Australia! Renting out our property at first seemed like a stressful and daunting task but Alexander Hudson, and especially Jess, made it so easy and stress free! From start to finish we were supported and guided as we were new to renting out our home and with the help of the estate agents were able to find the perfect tenants! The process of putting the property on the market to viewings and then accepting an offer took all of 3 days! Jess and the team were extremely efficient and always on hand to help and I feel so happy knowing the property is also being managed by them while we are away! I could not recommend Jess and her team enough for their knowledge, expertise and guidance!

Holly · 7 August 2024

★★★★★ 1/5

Google

Not ideal for valuation. They don’t assess your property’s worth but rather compare it to similar recently sold properties in the same estate. I had a terrible experience with them so I strongly advise against using them. I had a my property valuation by them as £350,000 offer in excess where the age of my property as 3 years and in same estate 8 year old similar property sold for £55,000 more than mine. So better avoid them and go with other guys.

Hemnath · 13 January 2026

★★★★★ 1/5

Google

I’m very disappointed with the lack of communication recently from this estate agency. We have reported a mold issue in the bathroom that has since spread. A contractor was booked but cancelled without any explanation, and there has been no follow-up or plan to resolve the problem. Since then, we have reported it again to show it is still an issue that needs attending to. However, the lack of response has shown little concern for the condition of the property or the well-being of tenants.

Poppy · 13 December 2025

★★★★★ 5/5

Google

I have used the services of Alexander Hudson Estates on several occasions now. This time I used their tenant find service. I can honestly say every time I have worked with Alex and his team the process has been seamless and very quick. Would highly recommend a conversation with these people if you are buying, selling or a landlord needing to find new tenants.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 31 July 2024

★★★★★ 5/5

Google

From the start to the end these guys were amazing. I was kept informed of the good news (and the bad) Their proactive approach to smoothing out all the bumps that come with house selling was greatly appreciated. Lucy was my main contact and i found her friendly and professional, with a great knowledge of the process.

Jane · 13 December 2025

★★★★★ 5/5

Google

Always a pleasure dealing with Hudson's and Lucy was excellent when I called today to discuss the exchange of a property. Many thanks :-)

David · 13 December 2025

★★★★★ 5/5

Google

Lucy has been a massive help in helping us find our first home, and the team have been great. Thank you so much!

Alex · 13 December 2025

★★★★★ 5/5

Google

First class from beginning to end ! Sold within two weeks Special thanks to Faith for keeping me informed all through the process

Bill · 13 December 2025