5/5
Absolutely fantastic service from valuation to sale, and every step along the way, Faith was our agent and she was amazing- a first class service. We would definitely recommend Faith and the team to anyone and everyone.
Trusted Agent profile · Newcastle upon Tyne
★★★★★
314 reviews across 3 platforms
Arrow Close, Newcastle upon Tyne, NE12 6QN
Alexander Hudson Estates's office in Newcastle upon Tyne, at Arrow Close, is rated 4.7 out of 5 across 314 reviews on three platforms, including 155 Google reviews rated 4.7.
Every review we hold for the Newcastle upon Tyne office, from every platform, shown as written. First names only.
5/5
Absolutely fantastic service from valuation to sale, and every step along the way, Faith was our agent and she was amazing- a first class service. We would definitely recommend Faith and the team to anyone and everyone.
5/5
Excellent service very proactive, Lucy was a star
Thank you for sharing your feedback working alongside Lucy. She is brilliant and I'm happy she made the experience as smooth as possible.
5/5
Wouldn’t hesitate in using AH again in the future. Ema, Barbara and Lyndsey were so helpful, patient and supportive throughout our house sale. Our sale fell through a week before exchange of contracts but the team got property back on the market and we secured another sale not long after meaning we didn’t lose the chain we had previously been a part of. They are an asset to the firm. Thank you for your hard work.
Thank you for your review Jayne! It was a pleasure to assist you in selling your home and although there was a few bumps to get there, we hope you're settling in well. I will make sure to pass on your kind words to the team.
5/5
Faith has been extremely helpful during the process of us buying our first home. Would highly recommend.
Hi Frazer, I'll pass your comments on to Faith. I know she'll be over the moon. Alex
5/5
Excellent Service
From the moment I contacted Alexander Hudson Estates I have received nothing but a polite, friendly and expert service. Firstly, Alex and Frances did an amazing job with the valuation, property details, photographs and ‘dolls house’ tour that presented my home in its best light. Then the fantastic Jess arranged viewings to suit myself and family and swiftly secured an above asking price offer. Next, Lindsey took over and this is when I was astounded by the motivation and commitment to take our sale through to completion. There were some real issues along the way with our chain and I have to admit it was stressful, but Lindsey worked so hard to keep things on track, chasing solicitors and keeping me updated along the way, which really relieved the pressure. I truly believe that without her efforts, we would not be in our new home today. She’s an absolute star! The team have the right balance of being professional and efficient but also just being lovely and down to earth, I would not hesitate to recommend their services to anyone selling their home.
Good afternoon, AndreaThank you for taking the time to leave such a wonderful review involving the whole team at Alexander Hudson Estates. We are so pleased to hear your dealings with us from start to finish was of the highest quality, and we wish you nothing but the best in your new home.Kind regards,Alexander Hudson
5/5
I had a fantastic experience selling my home with Alexander Hudson Estates. Genuinely faultless! During the initial valuation visit with Alex I instantly had a good feeling. So much so I cancelled what remaining visits from other agents I had arranged. I was happy with the fees and the valuation given, but if you like the person that’s going to be handling one of the biggest sales or purchases you’re ever likely to make, I don’t think you can put a monetary value on that. The whole team were amazing, Fran was great during the photography stage, really friendly and thorough, Jess was brilliant, ensuring I was kept up to date with viewings and any progress with potential offers. Lindsey was just excellent with the progression and completion. Completely put me at ease on completion day when things went arwy with the move. Thank you all for making a daunting task feel relatively easy! Malcolm Holmes
Malcolm, Sorry for the delay in replying, it was good to work alongside you and thank you for the opportunity in acting on your behalf. Good luck for the future and you know where we are if you ever need us. Alex
5/5
Alexander Hudson Estates what can i say other then wow just wow. they are amazing peple to deal with even at a stressful stage of life when you have to sell your family home they are an amazing place to deal with and what can I say about the amazing LUCY 👏 thank you so so much for all your help and all the times I've been on to you asking things or if I've needed advice you've been there every step of the way thank you from the bottom of my heart. you've help me and my son massively it means alot thanks so so much if anyone needs there house selling or help if you are buying a house use these guys please there so good and helpful and so professional from start to finish top class from. Mr Heppell
5/5
A Brilliant Team
Alexander Hudson Estates made buying our dream home such a positive experience. The whole team are knowledgable, passionate, hard working and most importantly, down to earth. We mainly dealt with Lindsey who is incredible at her job, makes things happen and looks after her clients to an exceptional standard. Anyone you have the pleasure of speaking to within the team are friendly and approachable and made buying and selling a very smooth process. I would 100% recommend this company to anyone who is looking for a reliable estate agents with a brilliant team.
Thank you for taking the time to leave the AHE team such a positive and wonderful review. It has been a pleasure working alongside you during your home buying journey and we wish you all the best for the future.Yours sincerely,Alexander Hudson
5/5
A Brilliant Team
Alexander Hudson Estates made buying our dream home such a positive experience. The whole team are knowledgable, passionate, hard working and most importantly, down to earth. We mainly dealt with Lindsey who is incredible at her job, makes things happen and looks after her clients to an exceptional standard. Anyone you have the pleasure of speaking to within the team are friendly and approachable and made buying and selling a very smooth process. I would 100% recommend this company to anyone who is looking for a reliable estate agents with a brilliant team.
Thank you for taking the time to leave the AHE team such a positive and wonderful review. It has been a pleasure working alongside you during your home buying journey and we wish you all the best for the future.Yours sincerely,Alexander Hudson
3/5
Ideally I'd give 3.5 as I'd say above…
Ideally I'd give 3.5 as I'd say above average but not great. Initial experience was fab personal visit from the owner to get started letting a property was really nice and filled me with confidence. We had some delays our end and there were some miscommunication but just put this down to communicating in writing and easily sorted. I asked for a face to face meeting to check the contract before letting this didnt happen someone else showed up for the appointment who couldn't answer any questions and the phone call was under pressure and rushed. The property was let in under 24 hrs which is great but missing the meeting has resulted in misunderstanding that I feel could have been avoided had I got the conversation I was promised. Property was let fast for a good price but this month rent is late with no communications to say why. Sort out the communication blips and this will be a great business. Not sure if they have grown faster than staff levels allowed or if there is a bigger issue but sure it can be resolved quickly.
Good morning Jen, as discussed thank you for the constructive feedback. As promised, I've changed a few processes and procedures relating to our working relationship which will hopefully go some way to protecting it moving forward. You have my personal contact number and should you have any concerns whatsoever and at any point, please get back in touch.Regaridng staffing levels, I've a small but exceptional team working alongside me, however you'll be pleased to know that from later this month we have a fantastic new addition, someone who I've work with previously and for many years and trust implicitly to promote my business values and expected levels of service. SincerelyAlexander Hudson
5/5
Great Service again 👍
I had previously used Alexander Hudson to sell my own property so, I had no hesitation in using his services again to secure new tenants for one of my rental properties. Alex and his team provided the same exceptional service and a tenant was found within a week. As always Alex gave sound advice which was much appreciated. His colleague Fran dealt with the transaction very efficiently and kept me up-to-date at all stages. If you have a rental property and are looking for an agent or someone to find new tenants I would highly recommend Alexander Hudson estates.
Hi Paul,Thank you for taking the time to leave us a lovely review. We are pleased you found our tenant find service both efficient and effective. Yours sincerely, Alexander Hudson
5/5
Fantastic small local agency!
The team at Alexander Hudson were all fantastic from start to finish. After getting in touch for a valuation, Jessica came and provided one in line with what I expected. The house was put on the market with brilliant photos from Frances and within a week of the house being on the market a price was accepted well in excess of the asking price. Lindsey was great in organising all of the paperwork and putting me in touch with solicitors at True Solicitors who were also very reasonable. When I do look to purchase another home, I would certainly look to use Alexander Hudson again.
Hi StevenThank you for spending some time to leave us this glowing review. We are please you had such a positive experience from start to finish and we will definitely be here in the future, should you ever look to sell. Alexander Hudson
5/5
Small agency brimming with talented individuals
Everyone we dealt with at AH was helpful and attentive throughout our selling process. When we contacted them about selling, Alexander came to check out the place very quickly, giving us a valuation in line with what we expected, and what we were also quoted by another agent. He took excellent photos which really showcased the house, and after posting a 'sneak peek' online before the house officially went on the market, we were inundated with requests for viewings, which the sales team organised to fit around our busy schedule near to Christmas. Within a couple of days we had received several offers around or in excess of the asking price, but following some negotiation, Jess and the sales team were able to get us an even better price. We did have some trouble with the new build house we were buying (not through AH), and with the solicitors, but Lindsey was especially helpful in contacting our buyers and solicitors to move the process along and making sure everything ran as smoothly as possible throughout the whole process.Hopefully we will not be moving home again for some time, but when we do, we will be sure to seek out AH again in the knowledge we will be receiving exceptional service.
Hi AngusWhat a wonderful review and so kind of you. It was a pleasure working with you in the selling of your beautiful property and we are all wish you the best of luck and happiness in your new home. Alexander Hudson
5/5
Faith and the team gave a fantastic service. Would highly recommend!
Hi Adam, Thank you for your feedback and taking the time to leave a review. Alexander Hudson
1/5
Awfull
Awfull! Sent wrong offer to seller and turned the 106 property in a hat draw by asking 16 people to view the property when the price is fixed and no offer can be submitted above so turned into a lottery very distressing
Michael, I'm sorry you missed out. As always we've taken our clients instruction and have accepted an offer from who they believe to be the 'right buyer' for them and their personal circumstances. Alexander Hudson
5/5
From start to finish Faith has been excellent, lovely ,friendly, and very professional, you should be proud of her, such an amazing asset to your business
1/5
The worst Estate agent in the North east
I made on offer on a property which we had viewed,which was £7000 above asking price .Thought was a good offer. I was contacted the following day i think the 2nd February 2022 by the agent who coincidently did not do any research on the property she was selling as she could not answer any questions regarding the property , all we got was " i will find out for you" not good enough you should know simple questions about a property. Back to my offer. My Offer was declined, however when the agent rang me and asked whether or not i wished to increase my offer to the £32000 the vendor was looking for i simply replied was there any other offers on the table , which she replied NO... so i politely said well i am not going to increase my offer, however if there was to be a higher offer submitted to let me know and then i may consider increasing my offer to secure the property to which she replied that she would do.Fast forward to the 9th February 2022 , still no reply from Alex Hudson so i rang them.The agent informed me that the property had been sold . I was disgusted the they had not had the courtesy to contact me to inform if i wished to increase on the current offer on the table . Disgraceful Practice. Where is the integrity in that .If i was a Vendor i would be mortified if i thought my agent had not gone back to see if they could achieve more money , money i was missing out on.Never use this agent , Deceitful , Dishonest & Underhand that should be there MOTO.
Good afternoon Alan,I’m not exactly sure what questions my colleague was unable to answer so can’t really comment on this other that we don’t always know every detail about a property, especially one new on the market but will always follow these up with our vendors.In regards to your offer, it was received and acknowledged. Thereafter we advised you that your offer was unacceptable and asked you to increase the offer on no fewer than three separate occasions. During this time, in agreement with our vendor we received and accepted an offer to purchase the property from a third party.Im genuinely sorry you feel this way and should there have been any breakdown in communication on our behalf than please accept my personal apology.Sincerely Alexander Hudson
5/5
Alex and his team are amazing making the selling and buying process seamless and stress free. Big shout out to Heather as well as she has been my absolute go too during the process.. .... amazing all round !!!
5/5
Excellent team & superb service
What an excellent team! Jennifer and the team are amazing to work with, they are so supportive and efficient. Jess worked with us on our property viewings, she understood our requirements and was so helpful and supportive. Once we had our offer accepted, Jennifer then took over and worked with us through until completion, nothing was too much trouble, she was always at the end of the phone or email to answer any questions and to help chase along the conveyancing teams. Even in Jennifer's absence Alex and Jess were available to help and support. Absolutely brilliant service, thank you so much for everything. We will definitely recommend your team and wouldn't hesitate to buy or sell through you in the future. Thanks again, Gemma and Barny.
Hi Gemma and BarnyThank you so much for taking the time to leave such a positive review and we are really pleased to hear you would look to recommend us in the future and potentially use us again if needed. Take care!Alexander Hudson
5/5
I engaged Alexander Hudson to sell my Property in Forest Hall. Was very impressed with the attention to detail and he was very responsive to calls and messages. Photographs of my home were stunning and there were plenty of viewings. I was always kept updated by Alex or Jennifer. Very happy with the professional service and would have no hesitation in recommending this company. Thank you Alex for an amazing service. Wishing you continued success in the future.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lorraine, thank you so much for the great feedback and positive review. It was an absolute pleasure working alongside you and thank you again for the opportunity. Good luck in your new home. Alex
5/5
We have recently bought our first home through Alexander Hudson and could not fault the service at all! After having previous dealings elsewhere, the service we received from Jenny really showed exactly what it should be like (Estate Agents, take note!). The communication was excellent through what was quite a nerve wracking and stressful process at times - Jenny went above and beyond her role with advice. I would not hesitate to recommend these guys and would certainly use their services again.PositiveResponsiveness, Quality, Professionalism
Good morning Jordan, thank you so much for taking the time to share your feedback. I'm really pleased you had a good experience working together and couldn't agree more, Jenny is brilliant. Good luck with you're new home, it's beautiful. Alexander Hudson
5/5
Professional, dependable, amazing team!
We knew as soon as we met Alex that he was the man for the job! This was quite an emotional sale for us, as it was my late mothers property. Alex and his team handled everything so respectfully and professionally. They made us feel that we were selling the most important property in our area, they were that profesional.They were always there and available whenever we needed any reassurances , information or guidance. Always approachable .Whatever they promised, they delivered, and more. Thank you so much, to Alex, Jess and Jennifer. We wish you every success in the future, and would certainly recommend your services.
Hi KarenThank you so much for taking the time to leave us this glowing review. We are pleased to hear we were able to make this very emotional and difficult sale for you and your family a little easier. We wish you all the best of luck in the future and hope to work with you again one day, should you require our services. Take care,Alexander Hudson
5/5
Alex, Heather and the team did exactly what they promised to do: Promoted our property to its full potential, initiating a sale within an exceptional time frame, which unfortunately fell through, not their fault, the buyer changed their …
5/5
Amazing Team
Alexander Hudson Estates had our property on the market within 48 hours and sold within 2 weeks. The photographs were fantastic and the marketing strategy enabled us to accept an offer in excess of the asking price. They were also the agents for our onward purchase of our forever home. In respect of our sale and purchase we found Alex, Jenny and Jess to be friendly, approachable, honest and extremely helpful. Always just an email or phone call away to offer advice and support. Special mention to Jenny for going above and beyond in communicating with all solicitors and agents to keep things on track. Highly recommend.
Dear Joanne,Thank you so much for taking the time to share your experience with us and others. It was a pleasure working with you as both a vendor and buyer and we are so thrilled that you were happy with the service received on both sides. Enjoy your beautiful new home!Alexander Hudson
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Alexander Hudson Estates's Newcastle upon Tyne office has 314 reviews across three platforms: 155 on Google, 21 on Facebook, 138 on Trustpilot.
Alexander Hudson Estates Newcastle is rated 4.7 out of 5 across all 314 reviews, and 4.7 out of 5 on Google from 155 reviews.
Alexander Hudson Estates Newcastle, Arrow Close, Newcastle upon Tyne, NE12 6QN.