Stephenson Browne Ltd Newcastle Under Lyme reviews

★★★★★ 5/5

Google

Wish I could give this company 100 stars. Although not everything went according to plan I cannot rate them enough for how professionally they have handled the situation. 100% have my trust and would use again. Hope we can work again in the future. Shoutout to Jack for simply being a pro who went above and beyond!

Nicola · 22 June 2023

★★★★★ 5/5

Google

My experience with Stephenson Browne has been brilliant. In particular Sharon in the Newcastle-under-Lyme branch who dealt with my tenancy from the application process to moving in. Sharon was attentive, friendly, understanding and provided a fantastic service.

Emma · 10 August 2024

★★★★★ 1/5

Trustpilot

Slumlords and Agents…

We have rented a property from them for just over 4 years now. We were promised prior to moving in that all the weeding in the back garden would be done and the house would be thoroughly cleaned. Also that after 6 months the carpet in the hall, stairs and landing would be replaced, neither were done. When we got the keys and came to the property to move in, the house smelt terrible, complained at the time, nothing was done. The en-suite has always leaked and never been repaired/replaced properly, this also led to mold under the carpet of the adjoining bedroom where are kids were sleeping. We found this out because we replaced the carpet at our own expense in that room due to the smell in there. Again this was reported and nothing was done, I don't think it was even acknowledged. There is damage to the front door, which lets in a draft, again nothing was done. That is just a small snippet of the issues. The central heating, windows, doors, kitchen, bathrooms are all original from when the house was built almost 30 years ago. They tried to increase the rent a couple of months ago, which we disputed legally via tribunal. We advised that if the jobs were done and the house was up to standard we wouldn't mind paying the increase, we even offered the landlady and estate agent to come round, so they could see the issues and come to a resolution. This was not acknowledged and we have heard nothing since. Fast forward to today and we are served with a section 21 notice. The landlady/estate agent has no interest in doing the jobs to the property, and do not care about the tenants. We have never missed a rent payment, and other than the jobs that need doing we have never had any issues or been a problem. They treat people like dirt and think that you are below them.

Rymo · 5 January 2024

★★★★★ 1/5

Trustpilot

Poor communication and very little action

Our house purchase has STILL not been completed. There is a VITAL issue regarding land registry, which seems to be ignored or downplayed by both SB and the vendors solicitor. Communication has been and continues to be poor, the same question asked repeatedly; will we exchange and complete before the land registry issue is resolved? NO! I have moved house a number of times in my life and recognise that house moves take time and not all go smoothly, but this is my worst experience! That is taking into consideration that a decade ago I moved back north from London, having to coordinate everything, including a 2 day removal. Thankfully the estate agent in Biddulph stayed open until I could collect the keys and they were very helpful. Matt has helped when Margret has been unavailable and whilst I recognise they are only passing on information given to them by the vendor and or their solicitor, much of this communication is either unclear or later proven to be false. I have sent several emails spelling out what is needed and asking for assistance in passing information over and or obtaining information and action. I might as well have just opened the window and shouted it into the breeze. I write this review STILL waiting for this matter to be resolved so that we could complete our purchase and move in. OUR buyer is champing at the bit and HER buyer is desperate to move before Christmas. ALL now frustrated because of failures between SB and the vendors solicitor. As another reviewer said; SHAME on you!

DP · 12 December 2023

★★★★★ 5/5

Google

Stephenson Browne were fantastic during the sale of our home. The process was explained at every step and when there were hold ups the team went over and above to help move the process along. Overall we had brilliant selling experience with the team at Stephenson Browne and we would definitely employ their services again in the future.

Lew · 16 May 2025

★★★★★ 5/5

Google

This review is long overdue due. Jade and her team sold my house in September 2021. The team were fantastic, always in touch with updates and very approachable. I feel they got a good price for my house and did a professional job of marketing it. I’d definitely use them again in the future if ever I was moving.

Priya · 22 June 2022

★★★★★ 5/5

Google

Sarah and the entire lettings team are just awesome! I am a portfolio landlord and work with many agents across the country but none of them come any close to Sarah and the lettings team. This team is the most professional, courteous, friendly and helpful I have ever come across in the UK. They always go beyond the call of duty and are always, always available with outstanding communications. I wish all agents were like this team. Kudos to you!

Abhinav · 22 May 2024

★★★★★ 1/5

Google

Tried 4 times to see sale houses with the agency and they either cancelled a day before or on the day and hour of the viewing. They called to say sorry for what. Waste my time and also waste time of the sellers . Very disappointed

Laura · 10 August 2025

★★★★★ 5/5

Google

Jade and her team at the Newcastle branch were fantastic from start to finish with the sale of my property. They were extremely professional but approachable and understanding and were always willing to answer any questions- no matter how silly you think they are! Would 100% sell my property with them again and would recommend them to anyone!PositiveResponsiveness, Quality, Professionalism, Value

Amie · 22 June 2021

★★★★★ 5/5

Google

Sharon has been absolutely fantastic with me and has really gone above and beyond with everything. I find Sharon so approachable and I feel I have really found the best agent. The letting team at Stephenson Brownes is fantastic and I would highly recommend!

Elias · 22 June 2023

★★★★★ 5/5

Google

We needed to get a tenant in to our property as the old tenant was moving out. I contacted several estate agents and Stephenson Brown just seemed more genuine. We needed the agent to manage the property as we no longer live in the area. …

Chris · 16 July 2025

★★★★★ 5/5

Google

We were tenants with Stephenson Browne for 2 years and in that time we received nothing less than a top quality service. Alex and the team always went above and beyond for us, Alex even giving us some much needed advice regarding mortgages when it came for us to buy our own house. There was no problem too small, and always a prompt resolution. Highly recommended

Lee · 23 June 2019

★★★★★ 5/5

Trustpilot

All of the team are consistently AWESOME!

All of the team are consistently lovely, professional, and incredibly helpful. I have had the pleasure of working with Stephenson Browne for over 20 years, and throughout that time their service has never wavered. Even after two decades, I remain genuinely delighted with the support, dedication, and professionalism they provide. Their ability to maintain such high standards year after year is truly commendable and a testament to the strength of their team.

Tracy · 28 August 2025

★★★★★ 5/5

Trustpilot

I wanted to say how grateful I am to…

I wanted to say how grateful I am to Matt and his team. Prior to using SB, I had my house on the market with 2 other estate agents from Alsager and neither produced the goods. Matt was very professional from the outset and gave me the confidence that he would do his best for me. He promised to sell it and he did just that. Tip; if you have a property you want to sell in Alsager, don't waste your time with others, just put it on the market with Matt at Stephenson Browne. Steve G.

Steve · 10 October 2022

★★★★★ 5/5

Google

Having recently moved management of a rental property to Stephenson Browne, Sarah & Sharon have been fantastic in finding a new tenant quickly and in a very professional manner. Nothing is too much trouble and the communication throughout has been exceptional, there were some repairs needed before the new tenant moved in and these have been dealt with very swiftly. Thank you so much for making things so painless!

Nathan · 25 July 2024

★★★★★ 1/5

Google

Refuses to follow the government guidelines regarding Holding Deposits and is refusing to refund any of it. Will harass following a viewing to get you to enter the tenancy application, and during the process. But when declined by the landlord will immediately rescind all communication beyond very abrupt emails. Would not recommend The claim that I have provided inaccurate statements is a lie. The government guidelines state: > Q. What if I provided false or misleading information unknowingly? Your landlord or agent can still retain your holding deposit in this situation if it materially affects the landlord’s decision to grant you the tenancy. You should take care to ensure that all the information you provide is accurate. Where a landlord or agent considers that you have unknowingly provided false or misleading information, we encourage them to only retain the costs of undertaking the reference check rather than the full amount of your holding deposit. Which I sent in an email, asking for the excess to be refunded with receipts of proof. to which there has been no response. Hence my review.

Azalea · 24 November 2023

★★★★★ 5/5

Google

I instructed Stephenson Brown to sell my property back in July 2023. Out of 4 local independent agents they were the only ones enthusiastic and willing to put my house on the market at a higher price. To put this in context 25k more than the others valued it. They marketed the property to perfection and their in house progression service ensures all parties are moving along swiftly to completion. All staff are approachable and helpful and certainly go that extra mile. The results spoke for themselves. I got an asking price offer within 2 weeks of going to market.

783 · 24 November 2023

★★★★★ 2/5

Trustpilot

Easy money

The major work when using a letting agent is when tenants move in or out. This was done very poorly, several contacts in the office were not communicating and simply tasks either done poorly or not at all. i will not be using them again

Chris · 1 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted with their service…

Absolutely disgusted with their service in the Alsager branch. Their manager Margret is only bothered about the "sale" and earning commission rather than the impact that she has of families not keeping them updated with the purchase of a property. I would NEVER recommend and I would rather knock on the door of a property that was advertised by them and approach directly. Shame on you Margret!!!

Anonymous · 7 June 2023

★★★★★ 5/5

Google

first time using Stephenson Brown, would highly recommend and will definitely be using them for further properties when looking for tenants, Quick Responsive and very much on the ball, looking forward to working with them again in the near future. Thanks Louis and Michelle

Scott · 22 June 2022

★★★★★ 1/5

Trustpilot

Run by absolute idiots

Run by absolute idiots. Had me waiting at a property for over an hour, only to find no one way heading over. Use someone decent guys

Paul · 17 July 2026

★★★★★ 5/5

Google

An awesome team at the Newcastle and Crewe office! They communicate, support each other and no matter what query I had anyone of the team could help. Such a friendly bunch that went out of their way to make the whole experience smooth and clear! Cathy - thank you for helping move towards completion and checking in each week. Maria - you’re welcoming initial visit and organisation skills , getting the pictures and video done, helping with estate agent conversations , you are fab! And to the rest of the newcastle branch - thank you for your support . I’ll be recommending you any day of the week to all I meet! Thank you.

Claire · 22 June 2023

★★★★★ 5/5

Google

Maria Preston and her 'whole team' provided us with an excellent service from start to finish. Nothing was too much trouble and they went out of their way to help. Everyone was polite and friendly at all times, were up to date with our personal situation and always knew who we were when we phoned. After previous poor experiences with other agents, this team have restored our faith in estate agents. We would have no hesitation in both using this team again and recommending them to others.

Ron · 22 June 2023

★★★★★ 5/5

Google

After searching for a rental property for a while the whole experience was excellent. The staff call when they say, take the actions they say and follow up, not to mention they do this is a friendly approachable personable manner. I think too often the crazy rental market is seen as the goose that will lay the golden egg no matter how badly you treat it, service at many agencies is absolutely terrible. In more challenging times this service level will win customers.

Myren · 22 June 2023