Butters John Bee Newcastle Under Lyme reviews

★★★★★ 5/5

Google

Kristianne was very helpful at our valuation and gave me lots of advice

Charmaine · 24 July 2024

★★★★★ 5/5

Trustpilot

First time dealt with butter John's bee…

First time dealt with butter John's bee and I must say i was very impressed . I purchased a property without any hassle . Special thanks to Georgia Johnson for always responding to my emails and my enquires. Many thanks guys.

Shazad · 2 July 2022

★★★★★ 5/5

Trustpilot

Jenna stelfox was magical all the way…

Jenna stelfox was magical all the way through our property search. She understood our situation from the start and was so helpful in everything she did for us. Although we didn't pick winsford as a place to settle we will definitely be keeping her in mind if we need somewhere nearby. Thank you Jenna!

Daisy · 1 August 2019

★★★★★ 5/5

Trustpilot

Butters John Bee Winsford 👍

I think I’ve probably mithered these people more than most, especially Layla and tresa in finding a new property. I would like to thank them for there time and “patience” after finding a house that suits all our very long list of needs.“I would like to take this opportunity to thank all the team”!

Carl · 29 July 2019

★★★★★ 5/5

Google

Stacey is a credit to the BJB property management team! Any issues we come across are dealt with promptly. Thanks Stacey for making the experience of renting through BJB a pleasure

Linnett · 16 June 2023

★★★★★ 5/5

Google

Chantal has been extremely helpful in helping us to find the right property for us. She is always very polite and courteous. An excellent member of your team. Thank you Chantal.

Jean · 16 June 2023

★★★★★ 5/5

Google

Kris was amazing, she was very informative and professional.

Denise · 24 September 2024

★★★★★ 5/5

Google

From the very beginning the Newcastle branch have been fantastic to communicate with and made this process much smoother than I anticipated. Debbie in particular has been attentive, supportive and constantly kept me up to date with the sale and purchase. I couldn’t recommend her enough. Thank you Debbie, you’ve been a star xx

Hazel · 17 June 2019

★★★★★ 5/5

Google

Having moved house is may 2021, I would like to praise Butters for their excellent service perticually Leanne, teri and Julia. What a fantastic job these three did and they were not even my agents highly recommended 👍👍👍 Thanks Alan TPositiveProfessionalism

Alan · 16 June 2022

★★★★★ 5/5

Google

I'd like to thank Stacey O'Hara for her continued support with our difficult tenant. Since Stacey took charge of our circumstance she has kept us fully informed and ultimately resolved the situation for us. She is an asset to BJB.PositiveResponsiveness, Professionalism

Sara · 16 June 2022

★★★★★ 5/5

Google

Very professional service Abi is very helpful and very informative thanks all at the newcastle under lyme branch

Paul · 16 April 2024

★★★★★ 5/5

Google

Met with Ryan at the property. Found insightful and even went into the loft for us. Thanks Ryan

Angela · 16 April 2024

★★★★★ 5/5

Google

Georgina was very helpful in arranging the urgent viewing and provided all details about the auctions very carefully

Muhammad · 16 April 2024

★★★★★ 1/5

Trustpilot

Avoid! Use someone else in Creae

Avoid!Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.This is aimed at the Crewe branch specifically. Never answer the phone or emails.Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles

Rob · 12 May 2023

★★★★★ 5/5

Trustpilot

Sophie

I would like to thank Sophie for her kind and professional approach, when organizing a viewing for me. I would always reconnend her. Thank you 🙂

Lea · 19 October 2023

★★★★★ 1/5

Trustpilot

3 months of a sale only at week 1 due to Butters

Aweful, Trustpilot has 3.6 reviews Crewe 2.6. I wouldn,t recommend Butters for Shared Ownership properties, they have caused a March to May sale only to be at the 1st week stage of applying. Advised me the buyers had past at the start, but hadn,t, 3rd month still haven,t. I gave them a months head start before my purchase. They haven,t completed the necessary proof after the 3rd month, caused stress beyond belief, ignored calls chasing, never returned my calls week after week, until I witheld my number then answered, incompetant ruining my sale, my purchase and created costs I wouldn,t have occurred if they had got their facts right, to leave my sale 3 months having done nothing, and the Manager never gets involved to apologise or put right. I even received an email one Friday night at 9pm after several weeks of the sale stating that they had taken my house off the market inbetween the sale, the next day Gary the Manager emailed ignore it it,s an error, no apology to the stress I had at 9pm. The Housing association said they dont send the correct ID or finances after the 3rd month Ive done in 2days my end for 4 houses. I've never known an estate agents like them. They have caused me hell. Their Alsager branch also ruined my mum's sale after 15weeks their Manager Amy on me chasing said "theres no rules on how long a property takes" rude, unhelpful and we are still in our houses due to them, it hasn,t affected them, just our lives. They focus more on all their annual leaves. I've cancelled a holiday and courtcase due to stress with this agent having to do their job for them, they charge ridiculous costs to previous agents before and incompetetant for 3x the costs. It,s due to my determination thats gained the Housing association,s support to get this Agent to get their act together, but they still even now have not, after 3x the chances of getting them to "simply supply the correct proof of stage 1 week 1"!!!! Everyone I,ve told what I,m going through are appauled.They are affecting the buyer aswell as the seller.

Heidi · 7 May 2023

★★★★★ 5/5

Google

Georgina was very informative and helpful. Answered all questions asked and took on board further interests.

Sarah · 16 May 2024

★★★★★ 5/5

Trustpilot

We dealt with Charlotte at the Hanley…

We dealt with Charlotte at the Hanley office. We found her extremely heloful and easy to talk to. Would highly recommend for anyone looking to move house for the first time as we did. I had so many questions and Charlotte made sure I understood everything completely and made the whole process allot easier.

Paige · 23 February 2019

★★★★★ 5/5

Google

We had a really good viewing with Harriet

Yasmin · 19 March 2026

★★★★★ 1/5

Trustpilot

Incompetent estate agents

Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.

Michael · 27 April 2023

★★★★★ 5/5

Trustpilot

Liz Thompson superstar

Over the past few years medical circumstances have ment that finances have been very tight, thanks to the support and understanding of Liz Thompson my family kept a roof over their head . Thank you so much Liz it helped take a whole layer of stress out of a terrible situation

Mary · 10 May 2020

★★★★★ 5/5

Google

Friendly, informative and best service feom Harriett Darby

Christina · 16 March 2026

★★★★★ 5/5

Google

Amazing customer service, spoke to Chloe gretton and she was so helpful, would definitely recommend

Leah · 25 May 2024

★★★★★ 5/5

Google

Abi has been brill through out the renting process, from the viewing of the house up until moving in. Always got back to me if she wasn't available when i rang. She has been fab at keeping me updated throughout.

JW · 16 June 2022