Trusted Agent profile
★★★★★
643 reviews across 2 platforms
51 Northbrook Street, Newbury RG14 1DT
Carter Jonas Rural's Newbury office at 51 Northbrook Street is rated 4.3 out of 5 across 643 reviews on two platforms, including 152 Google reviews rated 4.6. The 491 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleCarter Jonas has managed our flat in Newbury for the past two years and during that period we have found all the letting staff very efficiency in dealing with all matters relating to the rental and we would certainly recommend Carter Jonas to others in the future.
5/5
GoogleI have rented two properties through Carter Jonas now and I have to say they are the most efficient Agent I have used to date. They are efficient and professional. And quite uniquely their ongoing property management is well run with …
5/5
TrustpilotGreat Mayfair Team
Great Mayfair Team! Excellent service.
Hello Hugh, thank you for the great star rating!
5/5
GoogleWe have used Carter Jonas as our letting agents for many years. Their service has always been first class and they communicate regularly to let us know if there are any issues the tenants would like sorting out and this maintains a good relationship.
5/5
GoogleHighly recommended as they sort out reviews and references, so quickly as it was urgent after other agency company let us down.. Loved how they manage to work everything out for us. Lovely people working there!
5/5
GoogleGreat support, quick and efficient response. Jessica and Fiona based in Newbury have gone beyond their daily remit to help. Reassuring to know there is always someone to help when needed Great team
5/5
Google'Fiona and her lettings team were always brilliant, responsive, helpful and professional, in 13 years the property was continually let and always well looked after, right up to the point of sale'
5/5
GoogleGreat, they usually solve our issues very quickly. Jessica Chalmers have been taking care of us for the last three years and we don't have anything but good words for her.
5/5
GoogleI don't have word's to describe how helpful and friendly were the entire team during renting a property through them. Very friendly and always willing to support .Can recommend this estate agent without any doubt.
5/5
GoogleI have worked with Carter Jonas as a contractor for three years. In that time I have always found Jessica very professional, responsive and easy to work with.
3/5
GoogleTypical estate agents office. You can view properties online and book a viewing by phone. No parking except in nearby expensive car park, so why bother to visit the shop?
5/5
GoogleA really professional letting agent who I would happily use again. They followed all the best practices and responded thoroughly to my many questions!
5/5
GoogleCarter Jonas were very helpful at all stages of the process, and Moniker Vickers provided a warm and very friendly approach fully supported by her colleague Sarah Horlick. Highly recommended!
5/5
Google'Ed our partner from Carter Jonas was amazing during all stages, his support, advice and availability ( answering emails and calls without fail) was what stood out. Thanks a lot. '
5/5
GoogleExcellent services, very prompt and Carter Jonas understands the exact need. I recommend them for any property related requirements and they never let you down.. thanks
4/5
GoogleExcellent to deal with, advertised our property well with great pictures & presentation. Were a little slow handling recent letting renewal but otherwise no complaints. Recommend over other Newbury-based agents
5/5
GoogleI had a really great experience with Carter Jonas Letting Agent. All my requests and queries were addressed promptly with no delay. …
5/5
GoogleGreat estate agent. Professional and friendly. Nothing is to much trouble for them. Definitely would recommend and use again.
1/5
TrustpilotUntrustworthy Newbury branch
Untrustworthy, underhand Newbury branch.I Would not recommend even contacting them.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Hi Laura, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Ed. Please do not hesitate to contact us if you need anything else in the future.
5/5
GoogleVery kind and understanding members of staff, very quick and stressless application process.Couldn't be happier to be renting through Carter Jonas! Many thanks
5/5
GoogleWe have used Carter Jonas since they first appeared in Newbury, and have always experienced a fantastic service. Keep up the good work.
5/5
GoogleProfessional and helpful service. The staff are friendly and I have found them efficient on both buying and letting sides of the business.
5/5
GoogleI received an excellent service from the sales team at Carter Jonas, Newbury and would thoroughly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas Rural's Newbury office has 643 reviews across two platforms: 152 on Google, 491 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Carter Jonas Rural is rated 4.3 out of 5 across all 643 reviews, and 4.6 out of 5 on Google from 152 reviews, checked 9 October 2026.
Carter Jonas Rural, 51 Northbrook Street, Newbury RG14 1DT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.