5/5
GoogleSuper helpful! Especially Jessica. Thank you!
Trusted Agent profile
Carter Jonas Rural reviews
★★★★★
643 reviews across 2 platforms
51 Northbrook Street, Newbury RG14 1DT
Carter Jonas Rural's Newbury office at 51 Northbrook Street is rated 4.3 out of 5 across 643 reviews on two platforms, including 152 Google reviews rated 4.6. The 491 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleAs a landlord looking to let a property for the first time, I found Carter Jonas to give very clear advice on what I needed to do, and they provided a great level of support throughout the process to make it as straightforward as possible for me. I found their team extremely professional while being approachable and friendly.
5/5
TrustpilotCarter Jonas looked after everything
Carter Jonas looked after everything . Would recommend.
Agent replied · 12 June 2024
Hi Ian, thank you for your positive review. Please don't hesitate to contact us if we can help you with anything else.
1/5
TrustpilotVery unprofessional
Very bad people! If you are landlord I would never go with them, they only cares about money very unprofessional and unpleasant management
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotMaddy Peris
Maddy Peris, has been an absolute delight to deal with. Very professional in every sense.
Agent replied · 12 June 2024
Hello JC, thank you for five star review. We are happy to have helped!
5/5
TrustpilotHelpful & fast!
They’re quick, effective, fast response.
Agent replied · 12 June 2024
Hi Kamila, thank you for your review. We're so pleased to hear you were happy with the service provided to you by our team.
5/5
TrustpilotCarter Jonas Oxford - great experience
Positive experience with Julia Wilson. Very helpful.
Agent replied · 12 June 2024
Hi there, thank you for your positive review for our Oxford team. We're so pleased to hear you were happy with the service provided to you. Please don't hesitate to let us know if there's anything else we can help you with.
5/5
GoogleGreat experience renting my first flat, would definitely recommend this agency.
Agent replied · 12 June 2024
Hi Emily, thanks for your review - we're glad to have helped you in renting your first flat! Always here if you need us.
4/5
TrustpilotProfessional
Professional, serious, and effective.
Agent replied · 12 June 2024
Hi Joe, thank you for your review. We're so pleased to hear you were happy with the service provided to you by our team.
5/5
TrustpilotBarnes team are a great team
Great team to work with. Very professional, approachable and knowledgeable. Always going above and beyond.
Agent replied · 12 June 2024
Thank you for the great star rating! We look forward to continue working with you in the future.
5/5
TrustpilotFriendly
Friendly, efficient, professional. Rental accommodation was immaculate.
Agent replied · 12 June 2024
Hi Nigel, thank you for your review and kind words about your experience with us. We're so glad we could help.
5/5
TrustpilotAlways got the information I’ve needed
Always got the information I’ve needed. Efficient and professional. Thanks.
Agent replied · 12 June 2024
Hello Kyle, thank you for the 5 star review. We are happy to have helped!
5/5
TrustpilotHelpful
Helpful, friendly team who secured a great rental property for us.
Agent replied · 12 June 2024
Hello Charlie, thank you for leaving us a review. Our team are always pleased hear how well we have supported our clients.
4/5
TrustpilotValuation spot on and flat sold …… need…
Valuation spot on and flat sold …… need I say more!
Agent replied · 12 June 2024
Hello Louise, thank you for taking the time to leave us a review. We are happy to have helped!
5/5
GoogleHappy! I have been interacting with Carter Jonas for nearly 3 years now. They have been amazing so far and Jesicca their property manager is really helpful and quick to respond to issues. Would say they are one of the bet estate agents I have had till now.
5/5
TrustpilotVery helpful at Mayfair Lettings
Very helpful at Mayfair Lettings! Excellent service from start to finish.
Agent replied · 12 June 2024
Hi Will, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients.
5/5
TrustpilotExcellent service
Very professional, and friendly service:)
Agent replied · 12 June 2024
Hi Emma, thank your for the positive review!
5/5
GoogleI rented an apartment in Newbury Racecourse through Carter Jonas. I am extremely happy with their service. Customer service is excellent with Carter Jonas. I never had a problem with them. The people in Carter Jonas are very friendly like Fiona Minx and Jessica Chalmers.
5/5
TrustpilotGreat service from the Oxford…
Great service from the Oxford residential lettings team.
Agent replied · 12 June 2024
Hi Andy, thank you for the great star rating - we are happy to have helped! Please do not hesitate to contact us in the future.
5/5
GoogleVery helpful and friendly letting agents. Let out my 2 apartments through them (also purchased through them). The lettings team are great, nothing is too much trouble, management issues are dealt with promptly and the tenants are great and happy with the service too. I can certainly recommend them.
1/5
TrustpilotPoor
As a landlord I won't use them again - released the tenant's deposit without making proper checks.
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
TrustpilotThey are disgusting
They are disgusting, bad service with bad manners.
Agent replied · 12 June 2024
Hi Natalie, we are sorry to see this review, if you have any specific feedback for teams to improve our service, please get in touch marketing@carterjonas.co.uk
5/5
TrustpilotMaddy Peris
Excellent service from Maddy Peris
Agent replied · 12 June 2024
Hi Tiffany, thank you for the five star review!
5/5
GoogleBeing from outside the UK, Catherine and the rest of the Carter Jonas team were nothing short of fantastic helping me and my family rent our home with a short timeline. They were professional and patient explaining the process and answering my questions, highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Carter Jonas Rural
How many reviews does Carter Jonas Rural have?
Carter Jonas Rural's Newbury office has 643 reviews across two platforms: 152 on Google, 491 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Carter Jonas Rural's rating?
Carter Jonas Rural is rated 4.3 out of 5 across all 643 reviews, and 4.6 out of 5 on Google from 152 reviews, checked 9 October 2026.
Where is Carter Jonas Rural's Newbury office?
Carter Jonas Rural, 51 Northbrook Street, Newbury RG14 1DT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.