5/5
TrustpilotMaddy is very friendly
Maddy is very friendly, helpful and gets the the job when needed. Easy company to deal with.
Agent replied · 12 June 2024
Hello Sarah, thank you for five star review. We are happy to have helped!
Trusted Agent profile · Newbury
Carter Jonas Lettings reviews in Newbury
★★★★★
658 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Part of Carter Jonas, see every office.
Carter Jonas's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 658 reviews on two platforms, including 156 Google reviews rated 4.6.
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Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAs a first-time renter, I was nervous about the process and what it included. Fiona, Catherine and the Carter Jonas team had every step really easy. They were friendly, kept me well-informed and worked at pace which was really appreciated. I'd highly recommend them and ill be using them again. Thanks again!
Agent replied · 27 December 2024
Hi Helena, thank you for the lovely review. We are so pleased to hear that Fiona, Catherine and the team were able to help you and make the process as smooth as possible for you. We hope you enjoy your new home!
5/5
Trustpilotms gozde balkan
Zoltan Dudas helped us so much, with his great follow up our offer is accepted by the landlord. Even we didn't rent the apartment, the process and management of Zoltan was very professional and kind. I highly recommend Carter Jonas Fulham and Zoltan Dudas as a negotiator.
5/5
TrustpilotReally happy with the service and help…
Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!
Agent replied · 27 December 2024
Hi Vanessa, thank you for your review. It's great to hear that you are so happy with the service provided to you by Monika. Please do let us know if there's anything else that we can help you with.
5/5
GoogleDealt with Monika through lettings with Carter Jonas Newbury. It had been a while since my wife and I had rented. Monika made it a breeze, showed us the perfect home. Monika was responsive, professional and managed the successful letting perfectly. Ive dealt with many agents in the past and Monika was absolutely perfect.
5/5
TrustpilotArabella & team
Arabella has been helpful and professional throughout the whole process.
Agent replied · 12 June 2024
Hi Henry and Winnie, thank you for your review about your positive experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotHighly Recommended.
Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen
Agent replied · 12 June 2024
Hi Pete, thank you for your review. We are delighted that Ed and Rupert were able to help you with the sale of your home. Please do not hesitate to get in contact if you need anything else in the future.
1/5
TrustpilotDo not rent through these people - South Kensington office
Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.
5/5
GoogleWe received professional and prompt service form the team at Carter Jonas Newbury. They guided us effortlessly through the process, communicating clearly every step of the way. We are very happy with our new apartment.
Agent replied · 12 June 2024
Hi Eloise, thank you for your review. It's great to hear that you are so happy with the service provided to you by our team in Newbury - we hope you enjoy your new home!
5/5
TrustpilotHighly positive experience
Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.
Agent replied · 12 June 2024
Hi Sarah, thank you for your review. It's so great to hear that Julia provided you with such a positive experience with your mother's house sale! Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
TrustpilotI had a great experience with the…
I had a great experience with the entire Carter Jonas team in Newbury and specifically Edward Westmacott. Ed's experience, advice, professionalism and perseverance never waivered from beginning to end of the sale cycle and in his absence a team member from Carter Jonas was always available to speak to and calls were promptly returned. I would highly recommend.
Agent replied · 12 June 2024
Hello Yasmine, thank you for leaving us some feedback. Our team are always pleased to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotCharlotte was friendly and efficient
Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.
Agent replied · 12 June 2024
Hello Amanda, thank you for taking the time to leave us some feedback. We pride ourselves in offering helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotA fast way to find the perfect property with all the knowledge in place …
What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. We pride ourselves in providing helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotEfficient and Effective
Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.
Agent replied · 27 December 2024
Hi Sasha, thank you for your review. We are delighted to hear that you felt so well-supported by Helen throughout the sales process. Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
GoogleHighly recommend the Carter Jonas team, in particular I dealt with Andrew and Izzy. Exchanged contracts today on a purchase and sale with them. Throughout a very stressful process of buying and selling they made the whole experience a lot more tolerable. Great communication throughout and nothing was to much trouble.
5/5
GoogleI have had nothing but good times with Carter Jonas, and everyone is kind and helpful, they manage my property for me and I will be with them for the forseeable future. :)
Agent replied · 12 June 2024
Hi Kris, thank you for the positive review. We are delighted that you have had such a great experience with us. Please do let us know if you need anything at all.
1/5
TrustpilotAs other GENUINE reviews have indicated..
they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.
Agent replied · 12 June 2024
Hello, we are sorry to hear you did not have a positive experience with Carter Jonas this time around. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
GoogleHighly recommend Carter Jonas, especially Jessica Chalmers in the Newbury Branch. We have been dealing with Carter Jonas over the last 6 years and we have received 5 star service from them, prompt & helpful always. Congratulations to the team in Newbury & thanks a lot for your help Jessica.
5/5
TrustpilotGreat move in
Monika was great. The whole tenancy process was easy to deal with and efficient!
Agent replied · 12 June 2024
Hello Pierre, thank you for taking the time to leave us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
TrustpilotCarter Jonas did an excellent job…
Carter Jonas did an excellent job managing the successful sale of our house in late 2020. They paid attention to the details of how to really promote the property in the best way, and then actively worked their networks. This led to multiple offers and a successful sale. I would have no hesitation in recommending the Newbury Team, led by Rupert Reeves.
Agent replied · 12 June 2024
Hello Simon, thank you for taking the time to write us such a positive review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
GoogleEd Westmacott was the agent who helped me sell my parent’s house after my Mum died. He was very kind and helpful as we had problems with waiting a long time for probate to be sorted out. Ed is very professional and conscientious and always kept me informed. Very impressed.
5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Agent replied · 27 December 2024
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
5/5
TrustpilotGreat experience
We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !
5/5
TrustpilotOutstanding service by the Carter Jonas…
Outstanding service by the Carter Jonas team in Newbury, especially Ed Westmacott. Brilliant communication all the way through. Nothing was to much trouble and he kept himself up to speed with what was happening up and down the chain, so there were no nasty surprises. A real pleasure to work with and I wouldn't hesitate to recommend Ed and the team!
Agent replied · 12 June 2024
Hello Simon, thank you for taking the time to leave such wonderful feedback. We are very happy to have helped. Please do not hesitate to contact us in the future.
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Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newbury.
