Carter Jonas Lettings reviews in Newbury

★★★★★ 5/5

Trustpilot

Consummately Professional Newbury Team

We used the Carter Jonas Newbury team to sell our house recently, and in particular Ed Westmacott. Throughout, they have been incredibly professional and responsive. I would highly recommend them. Ed was very keen to help us achieve what we wanted. For example, he brought in a different photographer because we weren't happy with some of the shots from the first shoot. He chased gently when required, but was not 'in your face'. In return, he acted very quickly and gave sound advice when asked.While I had less contact with the other members of the team, when I left a message with someone in the Office, I knew it was going to be actioned quickly.I am pleased I asked Ed and Carter Jonas to act for us, and would highly recommend them to anyone trying to sell their house.

Steve · 21 May 2021

★★★★★ 5/5

Trustpilot

Excellent service from Newbury

Rupert at the Newbury branch acted for the seller of the new build house we have recently bought. From the very outset, first viewing to completion, he was professional, friendly, efficient and proactive. I was very impressed by the honest and upfront approach taken. We got the information we wanted when we needed it, and Rupert bent over backwards to help us where he was able to. He had an excellent knowledge of all the required processes and he was always able to help us where others in the process had let us down. Thank you!

Jack · 18 May 2021

★★★★★ 5/5

Trustpilot

Great agency to work for

We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.

James · 18 May 2021

★★★★★ 5/5

Trustpilot

All very easy and smoth

All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too

Jackson · 14 September 2022

★★★★★ 5/5

Trustpilot

Organised, responsive and highly competent

Yet again, Carter Jonas has found us some excellent tenants, the whole process was extremely smooth and stress-free, excellent photos were taken of the empty property and the listing was live on right-move very quickly, we couldn't be more pleased with Igor and Sam Jarvis and everyone at Carter Jonas

Rosie · 3 April 2024

★★★★★ 1/5

Trustpilot

Wouldn't even take 6 months rent up front

I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.

Warren · 26 March 2024

★★★★★ 5/5

Trustpilot

Great Service by Carter Jonas

The process of getting me a house to rent was so nice and I am really happy with the place. I found few issues with things in the house when I came and they helped me really very quickly. The team was fast to get everything sorted and help. I am really impressed with the service Carter Jonas has provided me in last few months and I hope they will keep up the good work

Sahil · 12 January 2022

★★★★★ 5/5

Google

Catherine Pallett - Lettings Negotiator My boyfriend and I have just signed the contract to our first place together and wouldn't have been able to do it without Catherine! She was always on hand to answer any queries we had and was very efficient with the processes, and liaising with the landlord to help us out. I would thoroughly recommend Carter Jonas, and especially Catherine. Thank you so much!! :)

Harry · 14 June 2018

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.

Mr · 7 October 2021

★★★★★ 5/5

Trustpilot

We found our flat through Carter Jonas…

We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.

Dimitra · 29 November 2021

★★★★★ 1/5

Trustpilot

Don’t waste your time

We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .

Amy · 21 November 2020

★★★★★ 5/5

Trustpilot

Helpful and efficient from Team Gary maintenance.

As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary

Sandra · 13 February 2024

★★★★★ 5/5

Trustpilot

While looking for a home desperately I…

While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.

Walid · 5 October 2022

★★★★★ 1/5

Trustpilot

Buying problems

Updated:I just learnt that CJ did not send their client my 2 page letter with multiple written offers that I provided a link to through the CJ portal. I’m glad I’m not paying them to sell my house., , , , , , Original:Attempted to buy a property CJ were marketing.Put in my offer, they had a response from the seller but didn’t tell me at that point. Meanwhile, they were contacting other people to try to get viewing booked in so they could start a bidding war on a house that had not sold in 6 months.Eventually, I tried to speak to them to ensure my final offer was as good as it could be for their seller, couldn’t get hold of them so sent them an email explaining what was on my mind and why I wanted to speak to CJ.... they forwarded it to the seller without my consent. The poor sellers were trying to sell and had reduced their price, I wanted to offer asking price but CJ were clearly after a bidding war. Eventually abandoned calls with them and used their online “Make an offer” Page With offer, terms, my broker, my solicitors details all there... only to get a call asking what my enquiry was about and then asking what I’d like to offer! Would I sell with them having experienced this side, unlikely, would I consider buying through them... never through the same office.Buying a house is hard enough without worrying about agents trying to inflate their bonus at the expense of the seller and buyer.

Ed · 20 August 2020

★★★★★ 1/5

Trustpilot

DO NOT ISE THIS COMPANY.

DO NOT ISE THIS COMPANY.please listen to my advice, they lie all the way through their operation. I had to pull out of a house move the day I was expecting the keys to my new house with a newborn baby because of the absolute incompetence of FIONA and JESS. It totally ruined our lives. They Lied about bad credit and said we failed the checks WHEN WE DIDNT. I literally have had the worst experience I’ve ever had with estate agents and on top they lied to my guarantors. THEY LIED I promise you guys do not use this estate agents. They lie. I’ve never in my life experienced something so stressful. The day I was supposed to pick my keys up they lied about the referenceing. It passed !! I pulled out of the deal because of their incompetence. Disgraceful and the worst experience I’ve ever had. Please listen to me and do not use this estate agents

ALISTAIR · 22 March 2024

★★★★★ 5/5

Trustpilot

Highly Recommend!

I recently sold my house in Newbury through Carter Jonas and had a very positive experience! Special thanks to both David and Rupert, who were great at keeping me up to date with progress and quick to address any concerns that I had. I believe it was their expertise that helped to push the sale through to completion at above asking price, and therefore can highly recommend.

Lily · 14 October 2022

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish! The whole team, at every point of the journey - from viewing, completing contracts to settling in - have been friendly, helpful and professional throughout. Highly recommend - thank you Carter Jonas Bishops Park team!

Jacob · 9 July 2024

★★★★★ 5/5

Trustpilot

Exceptional!

Andrew Maddock couldn’t have been more helpful throughout the purchase of our property, from initial viewing until final move in day! In fact he went beyond the call of duty, chasing up solicitors etcWe are very grateful for all the support we had from Carter Jonas as purchasers

Catherine · 18 March 2024

★★★★★ 5/5

Trustpilot

Great service

David Sinclair Advice is always amazing, the knowledge that him and his team have is great. Highly recommend his services in the york area.

Dan · 9 February 2022

★★★★★ 5/5

Google

Andrew Maddock was fantastic from start to completion. The process wasn't smooth, as the chain broke down at the first exchange of contracts. However, Andrew made this as painless as possible with continued effort and communication. We felt that Andrew built a strong relationship with us, our buyers and even other key dependants in the chain. Excellent commitment to the sale of our house!

David · 16 April 2020

★★★★★ 5/5

Google

The team at the Newbury Carter Jonas office have been incredible, they were incredibly speedy in their service, we were always able to talk to someone if we had any questions and they were incredibly accommodating, allowing us to begin our lease very quickly. They have made sure to give us all possible information about the property and communication has always been clear and quick. Thank you so much!

Elle · 16 April 2022

★★★★★ 5/5

Trustpilot

Nothing was too much trouble

We purchased our house through Carter Jonas. Kate McKinnon was fantastic at communicating and chasing the chain. Nothing was too much trouble. Thanks Kate!

Clayton · 26 October 2021

★★★★★ 1/5

Trustpilot

Poor communication start to finish

I’ve never known as estate agents make the process so complicated. Poor communication lies at the heart of this review but considering the business they are in, effective communication is everything. As a vendor, sales or letting, you need to consider your purchasers/tenants experience. A poor experience can result in a real loss of revenue. Go elsewhere

Fluently · 26 June 2023

★★★★★ 5/5

Trustpilot

Thank you

Jessica is our property manager, she is so helpful, she solves our problems quickly. Thank you for help, we are so happy to work with you.

Pelin · 6 June 2021