Carter Jonas Lettings reviews in Newbury

★★★★★ 5/5

Google

We were pleased we chose Carter Jonas to sell our property. Ed was the consummate professional. He was always accessible and answered all our queries promptly and courteously. His expertise and knowledge was an invaluable asset in the occasionally stormy waters of house selling.

Vanessa · 16 April 2024

★★★★★ 5/5

Trustpilot

Exceptional service - thank you!

The sale of our house progressed very smoothly under the superb and professional care of Ed Westmacott at the Newbury branch. We could not have asked for a better service, we were well informed at each stage and Ed was helpful and supportive throughout.We would definitely recommend Ed and the Newbury team, and wish to thank them for their exceptional service.

Kathy · 17 December 2024

★★★★★ 5/5

Trustpilot

Highly professional and experienced…

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.

Ms · 22 August 2025

★★★★★ 5/5

Trustpilot

House sale

Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved an excellent price despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to finish. This office has very strong local knowledge and a great work ethic.

Isobel · 15 December 2022

★★★★★ 4/5

Trustpilot

We chose Carter Jonas to sell our…

We chose Carter Jonas to sell our property. Ed was excellent throughout the period. I have to say that initially wasn't impressed with the photographer that took the photos. Speaking to Ed, this was quickly resolved and another photographer was employed and the photos were so much better.Our house sold within the first week. From there everything was fairly smooth and Ed was around to help with questions and queries.

Jan · 7 October 2021

★★★★★ 5/5

Trustpilot

Marina was concise and efficient in…

Marina was concise and efficient in helping me with my property search. Felt so painless compared to other experiences.

J · 23 February 2022

★★★★★ 1/5

Trustpilot

Horrible agency

Horrible agency. They do not care about tenants at all, they fee are ridiculous and very expensive. They charge for everything. They are very tricky with tenants ( read your contacts and everything they give you to sign very careful ).They do only care about money. Consumer services is horrible. I have not met such rude people in my life, I hope never to have to use their services anymore. I was in a difficult situation (and dear I have to pay for it).They take advantage of people.

Luis · 15 October 2017

★★★★★ 5/5

Trustpilot

Sam the Great

Sam was great. Always available. All the office worked quite well.

Joe · 24 January 2023

★★★★★ 5/5

Trustpilot

First time we’ve needed to rent a property.

Fiona and Sarah helped us through the rental process which we’d never done before. They were always there on the end of the phone to help us through the process.

Denise · 21 October 2024

★★★★★ 5/5

Trustpilot

Great letting service through Carter Jonas!

The team at the Newbury Carter Jonas office have been incredible, they were incredibly speedy in their service, we were always able to talk to someone if we had any questions and they were incredibly accommodating, allowing us to begin our lease very quickly. They have made sure to give us all possible information about the property and communication has always been clear and quick. Thank you so much!

Elle · 10 August 2021

★★★★★ 5/5

Trustpilot

A wonderful estate agent to work with

A wonderful estate agent to work with. I had such a great experience working with this lovely team, truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and professional, making the whole process feel easy and comfortable.

Noel · 19 July 2025

★★★★★ 5/5

Trustpilot

Great service from Carter Jonas

Great service from Carter Jonas, special mention to Maddy Peris. She is very quick at respond and always helpful.

David · 8 November 2021

★★★★★ 5/5

Google

Could not recommend Andrew Maddock at Carter Jonas Newbury more, his service from start to finish has been excellent and he has really made a very stressful time that little more bearable. He always rang around to chase what was going out and kept me informed. If you are looking for a local trustworthy estate agent then this is the man for you.

21MON · 14 June 2016

★★★★★ 5/5

Trustpilot

Carter Jonas - You are the best!

We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.

Nataliya · 19 March 2024

★★★★★ 5/5

Trustpilot

Really swift and organised process…

Really swift and organised process recently moving into our new rental house. CJ have been helpful throughout and kept us up to date with updates and contracts throughout.

Charlotte · 31 October 2024

★★★★★ 5/5

Trustpilot

Great experience throughout

When we were looking for an Estate agent to help us with the rental of our property we initially met a few. We chose Carter Jonas based on the efficiency and courtesy from the start of Fiona who came out to meet us and helped us out with some important understanding of our rental property from the start. We did not regret the decision.

Dolly · 30 March 2022

★★★★★ 1/5

Trustpilot

Utter rubbish

Utter rubbish, went for a house something on my credit file at a old address which was not on credit report! refused to give holding deposit! but house is through HS2 so going to chase them for the money as these sharks act as agent!

Peter · 13 December 2023

★★★★★ 5/5

Google

As a first-time renter, I was nervous about the process and what it included. Fiona, Catherine and the Carter Jonas team had every step really easy. They were friendly, kept me well-informed and worked at pace which was really appreciated. I'd highly recommend them and ill be using them again. Thanks again!

Helena · 13 June 2023

★★★★★ 5/5

Trustpilot

High-quality experience with Carter Jonas

Sam and Anamaria from the Fulham location were very easy to communicate with from the outset of my partner and I looking for a flat through to our move into our new home. They supported us in every step of the way and answered any questions we had timely and effectively. My experience with Carter Jonas has been excellent, highly recommend!

Diana · 5 July 2022

★★★★★ 5/5

Trustpilot

A great experience with Carter Jonas to…

A great experience with Carter Jonas to find out flat in Balham. Would highly recommend them, Olivia was very helpful!

Emma · 28 May 2021

★★★★★ 5/5

Trustpilot

Superb service - especially from Maddy

We have been with Carter Jonas for a number of years and have always received prompt, friendly service. Any issues have been resolved swiftly, and they have always been available if we've had questions. Maddy in particular (Senior Property Manager) has always been sure to look after us and take on board our requests, which is greatly appreciated!

Lauren · 19 October 2022

★★★★★ 5/5

Google

We recently moved to the UK from SA and we had absolutely no idea how the property industry works here. Monika and the entire Team at Carter Jonas was professional, responsive and helped with all my silly questions. They definitely treat their clients with integrity, respect and a warmth that makes you feel right at home. Fantastic service - would definitely recommend

Marlize · 16 April 2022

★★★★★ 1/5

Trustpilot

Stuck up, horrible people!!!

Terrible service. Terrible manners. Even the homeowner we loved the house of had negative opinions of the agents. We specifically drove 30 miles to speak in person having not managed to get anyone on the phone and they shuffled us out the door within 2 minutes of us arriving, and other people there (some with new-born babies who were being shunned) were all shocked at how they were treating the people who walked in.Stuck up, self-centred, snobby and clearly paid far too much and it's lead to them being far too big in their boots. Really appalling and not any way to treat people in this day and age - people we spoke to were older and 100% not up to date/living in the old ages in their approaches e.g. bordering on bullying and saying degrading comments. We were left absolutely speechless at some of their choices of words. Definitely avoid if possible. Completely shocked at how unprofessional they were. Very tempted to raise to HQ but how blatantly they were behaving stopped us as it's clearly normal for them and they must be accepted for this to happen - must be allowed from the top down! AVOID this agency!!!Chasing calls on viewings wouldn't work, emails wouldn't work, going out our way to do a "walk in" to the office didn't work... they need lessons in decorum and manners to put it frankly. A complete joke.

Griffiths · 24 August 2023

★★★★★ 5/5

Trustpilot

Fulham

Kate was very helpful with viewings and securing us our perfect house. Very pleased with the service.

Natasha · 22 October 2021