Carter Jonas Newbury reviews

★★★★★ 4/5

Trustpilot

As a landlord in Fulham for 36 years

As a landlord in Fulham for 36 years, I have used a variety of lettings agents, including Sullivan Thomas before they became Carter Jonas. I was pleasantly surprised with the professionalism of the Carter Jonas team (Igor, Sam, Zoltan and Ana). Everything from their cheerful phone manner, to finding a good tenant and conducting references, was top notch. As I live abroad, it is important for me to trust that my property is in good hands. Thanks to the lettings team for a great job!

Janet · 20 August 2022

★★★★★ 5/5

Google

I have used many estate agents in the past..Carter Jonas are by far the most pleasent to deal with. They just get on with the matter in hand and don't delay or waste time in trivial matters as I've experienced in the past. Making the whole moving process much more enjoyable! I specifically dealt with Catherine, who was lovely and friendly and nothing was too much bother. Sarah was also very professional and no nonsense. Very quick and responsive to emails. Professional and friendly. Thank you very much for moving me into my new home. Louise x

Louise · 14 June 2018

★★★★★ 5/5

Trustpilot

Professional team

We really enjoyed our experience with Carter Jonas and Sam. There was no pressure at all but they were very professional and responsive.

Bright · 14 June 2023

★★★★★ 1/5

Trustpilot

What a mess in administration and blame…

A MESS in administration, making FALSE statements and BLAME the tenant in bad attitude!!!, , , Barnes branch. Two staff called to reserve a time separately for future tenant to come to viewing (They asked me to remove their names (The Associate Partner and the Assistant), not sure they were afraid of anything. But it’s fine for me as the fact that here is true.).The viewing was fine to me. But one day before the viewing one staff called and expressed no viewing on that day and asked for another day. It was also fine to me. Then another senior staff called and BLAMED and SCOLDED at me about the cancellation in BAD attitude and ARGUED with me. She was the senior staff of this company. Why the staff do NOT have any compromised before making arrangements? Why the senior staff use such BAD attitude to customer and not clarify that their staff was the one to cancel ???? Then they made up another story and called the landlord that I was not co-operate. What a nonsense and FALSE statement!!!!It’s their staffs fault and keep accusing others without any feeling sorry. I will keep to complain to outsider independence organisation if your company keep continuing to make false statements and accuse me like this.NOT RECOMMEND AT ALL!!!!

Miss · 25 July 2022

★★★★★ 5/5

Trustpilot

Sam was very efficient and made the…

Sam was very efficient and made the move in process smooth. Thank you for supporting us.

Hema · 4 December 2023

★★★★★ 5/5

Trustpilot

Great experience with Carter Jonas

Great experience with Carter Jonas! Very lucky to have come in contact with Kate from the team who found us a great property and helped ensure a very smooth and efficient transition. Grateful for all her service!

Julia · 1 November 2021

★★★★★ 5/5

Trustpilot

I have dealt CJ for more than thirty years…

I have dealt with CJ for more than thirty years under all their various ownerships from the founder onwards and found them prompt, polite, objective, fair and balanced in their views and actions between tenant and landlord. Aileen (Barnes/Mortlake) in particular is a dream to deal with. Always straightforward and very efficient. Highly recommended. T Wakefield

Tim · 11 May 2024

★★★★★ 5/5

Trustpilot

Great service

Great service. We had a nightmare selling our house not because of the buyers that Carter Jonas introduced to us but because of drop outs further down the chain that just set everything back time and again. Throughout the whole process Carter Jonas remained positive and keep us informed every inch of the way. I can't thank you enough guys. We certainly couldn't have done it with out you

Mike · 13 July 2023

★★★★★ 2/5

Google

All good until you sign the tenancy and release funds. Once that is done, the bullying and rudeness start. Everything will be charged for, constant communication from the office and their refusal to cooperate was very frustrating. The house I rented was in a very bad state. I had to get legal advise on how to deal with them and eventually had to involve the council. They start slacking the minute you have signed the contract. EVERY request has been an issue. Never again

BeGrateful · 13 June 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Carter Jonas

I can highly recommend Carter Jonas. I have used them to let my properties for many years and they provide a client focussed service to finding the right tenants quickly and secure the best rent. There have been no issues with the tenants. They manage the process of supporting me to do the tenant change over with great care and attention. They are also a pleasure to deal with.

Sue · 15 June 2023

★★★★★ 5/5

Trustpilot

Great experience in Fulham

Very positive experience finding a rental home in Fulham. Sam was super helpful and efficient with great level of communication- we could not have asked for more. Thank you!

Nicki · 14 September 2022

★★★★★ 5/5

Trustpilot

Wayland and his team were excellent

Wayland and his team were excellent. They are all very knowledgeable within property and very communicative throughout the process. I will definitely use them again. Thanks v much.

Liam · 18 October 2022

★★★★★ 1/5

Trustpilot

Terrible service and poor communication

Several things went wrong when trying to sell my apartment.The person that was responsible for selling my apartment left the company. They didn't tell me anything. I only got to know this when I contacted the office 1 month after my apartment was listed and I hadn't heard anything thus far.A second point was that I was promised by the agent that they would clean my apartment for free. In the end all they did was vacuum cleaning the bedroom carpet. The rest they then claimed it was a misunderstanding. Does cleaning an apartment means cleaning one carpet only?Finally, they gave my name to several viewers. Who then found me online and contacted me directly. Is it even legal to reveal my personal details to prospective buyers for no reason? GDPR anyone?I ended up switching to another agent. Communication was really bad, and I think that's the base for trust. But trust had been violated already when they fooled me with the promises of cleaning the apartment.EDIT: I sent an email to the address provided by Carter Jonas below but they never replied. These comments here on Truspilot are probably just automatic bots. They couldn't care less about what went wrong.

Nuno · 11 April 2022

★★★★★ 5/5

Google

A great experience purchasing our property from Carter Jonas, Rupert was excellent and I would highly recommend them.

Tasha · 17 August 2023

★★★★★ 5/5

Google

I have been with Carter Jonas in Newbury for over 6 years as a tenant to one of their properties I need to say that as an estate agency is the best in the country. The staff are very helpful and always there if you need them. I just want to thank the whole team for their hard work and honesty. Many thanks for everything especially to Jessica.

Besar · 13 June 2023

★★★★★ 5/5

Trustpilot

I recently purchased a flat and Kate…

I recently purchased a flat and Kate Stevens from Carter Jonas was representing the seller at the time, she was new in the Mayfair office, nonetheless she’s responsive, honest and professional. She was flexible and patient when the service providers I hired didn’t show up and I had to reschedule a few times. She made sure I was taken care of when she was in holidays. So thank you very much Kate! All the best.

HL · 23 October 2022

★★★★★ 5/5

Trustpilot

Very pleased with our experience

Very pleased with our experience in renting an apartment in Fulham with Carter Jonas. Kate Stevens was great at setting up multiple viewings and helping out (even after hours) with minor snags. Would recommend!

Chris · 30 October 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Been waiting since we moved in (9 months) to have a window fixed with zero compensation. We’re paying extra utilities all winter because a window won’t close. I call up about blocked drains and the response I get is not ‘I’m really sorry all your drains are blocked let us get someone out to check out what’s going on and maybe try stop your gardens flooding’ but instead they say ‘we can get someone there but if you’re putting random stuff down the drain you’re paying for it’Customer service is shocking and they appear now to care at all or trust the people that pay them every month. It’s been so hard to get anything fixed by them half the time it’s been easier to just fix it myself than even try and raise the issue.

Jodi · 7 February 2022

★★★★★ 1/5

Trustpilot

Appauling service

Appauling service, can't speak to anyone, no one returns calls or emails and at the end of the Tenancy it's proving almost impossible to get my deposit back despite being told it will be paid in full. Depsite handing back the property in good order and being told I would get my deposit back in full, 6 weeks later I'm still waiting. I kept getting told it was being processed and even got an email saying it had been paid and was in my account (my bank confirmed this was not the case). No one picks up the phone, head office numbers listed on the web site are dead, when you leave a voice mail on a mobile no one gets back to you and I now cant get a repsonse to an email. This is the worst experince I have ever had when dealing with an agency regarding a tenancy. If you have any sense you would avoid this company

Anton · 7 February 2022

★★★★★ 1/5

Trustpilot

I DO NOT Recommend Carter Jonas

I used Carter Jonas to sell my house in North Yorkshire - found them to be very very poor and slippery - strongly recommend you avoid them. The contract they use is unfair - it appears to be infinitely long and had key termination clause info missing. Their valuation "expert" at one point was trying to run backwards suggesting I reduce HIS suggested asking price by £100k. In the end, I did sell the house for much closer to the asking price. When a buyer was found they repeatedly told me it was a short chain with a cash buyer which was a lie. Often avoided replying to my emails, avoiding my calls and not returning calls (In a meeting, on holiday, off sick etc). I also discovered that they chose not to tell me about other interested buyers and had not let them view the property while it was under offer. RECOMMENDATION : AVOID

Gill · 29 January 2022

★★★★★ 5/5

Trustpilot

Superb!

Our experience with Carter Jonas was excellent. We had quite a few hurdles to overcome to be able to purchase our new home and Ed was always helpful and persistent in overcoming the difficulties. I feel we had a great relationship with Ed, he is friendly and was very professional throughout the process. All employees that I interacted with at Carter Jonas were polite and responded promptly to all my enquiries.

John · 3 February 2023

★★★★★ 5/5

Trustpilot

Fulham flat letting.

The re-letting of our flat in Fulham has just been completed following a schedule of re-fitting and improvements. Carter Jonas has provided excellent support and advice throughout. We found the lettings staff to be friendly, approachable and effective. We were kept fully informed throughout and the level of service and communication was continued by the admin.team once tenants were found. It is what one would expect from a long-established multi-disciplinary national property partnership.

RICHARD · 24 November 2022

★★★★★ 1/5

Trustpilot

Would not rent from them again if my life depended on it.

Having rented a property through Carter Jonas and made several complaints regarding the state of the property, there lack of response regarding these complaints was just the push we needed to buy a house. It was only then did I receive an email asking if I would like to meet at the property to discuss repairs. Let’s be perfectly honest this wasn’t for our benefit. Having made arrangements to hand back the keys we took time off work and waited at the property, only to be stood up - yes people they didn’t bother meeting us to do the final inspection or take the keys. This lead to a formal complaint being made and guess what the only call we have received from them was to thank us for the high standard we left the property in and to say we would be receiving our full deposit back - they couldn’t even get that right - wanted bank details even though they’d been taking rent. Anyway a long story short I wouldn’t recommend them, I wouldn’t rent a property through them again. They were happy for us to live with black mouldy bathroom, broken fencing, unusable cooker hob, window seals gone, broken door latches and locks etc etc. oh and this property is owned by HS2 which makes this standard of living even more outrageous. We had a leaking central heating pipe, phoned the emergency number and as water sprayed out through the wall, I was told someone would be out to fix it the following day.

Debi · 14 January 2022

★★★★★ 3/5

Trustpilot

I would like to say thanks to Carter…

I would like to say thanks to Carter Jonas and her whole helpful staff. specially MADDY as soon we contact her regarding any issue about flat she is straightway on it. MADDY very helpful and try to resolve issue on the spot if incase she cannot do that she make sure that this issue get resolved ASAP. I think personally Carter Jonas is lucky to have very helpful staff like others and Maddy.

Ajit · 7 November 2022