Martin & Co Newark reviews

★★★★★ 5/5

Google

I have been renting my flat from Martin and co for 3 years now and I am more than happy living there. The flat itself is very nice and suits my needs and my lifestyle. The staff in the office are very friendly, polite and helpful and I have no problem at all with any of them. If I had or have any issues with my flat, I would ring or go and see the girls in the office and speak to Lucy or whoever is in the office at the time. Lucy is very friendly, polite, helpful and is a very nice lady. She has dealt with any maintenance issues I may have had and deals with them promptly and efficiently and I have had no problems with her at all. I have recently renewed my tenancy agreement with Martin and co and plan to stay with them for the immediate future as they have been very good letting agents to me 😊

Ross · 8 April 2019

★★★★★ 5/5

Google

I used Martin & Co to find me a rental property while waiting for my house purchase to complete. Mia was both friendly and extremely helpful and I would recommend her services to anyone.

Daniel · 4 July 2022

★★★★★ 5/5

Google

Great service, the team was very helpful, and Emily went the extra mile for the requirements I needed for property search

WigthePig · 23 August 2023

★★★★★ 1/5

Google

Worst possible company!!! They never answer and we had poo running down our dining wall area at least 5 times and they just PAINTED the poo over!!! Always ignore you unless you say that this will go to council! We could not use shower or bathroom for more than a month!!! Inhumane conditions! Mold in every corner that was at first cleaned up and hidden. Holes in the walls and doors!! Never warm in winter! Jo hot water ! The radiators not funcioning! Lights not working, the oven was not working!!! And the walls cracking All over the place! Everything was broken and when they let you have a look the place looks not that bad but when you move in everything started to fall apart, the humiliation į felt to ask multiple time to use friends bathrooms , pee in the garden!!! Never use them!!!

Milda · 8 April 2018

★★★★★ 5/5

Google

Had a Fantastic service from Mia at Martin and Co She came around to value my property and give me some advice. Mia was lovely, friendly and professional. Would definitely reccomend.

Samantha · 5 September 2022

★★★★★ 5/5

Google

I dealt with Sophie at the Newark branch. I can say she has been really helpful in finding me a property to rent. Due to unforseen circumstances and a difficult time I had to pull out of my first tenancy and Sophie pulled out all the stops to help me find the right property within a very tight timescale. Brilliant customer service. Thanks Sophie 😌

Michelle · 24 April 2022

★★★★★ 5/5

Google

Really good, really helpful, dealt with Emily she was mint, couldn’t ask for a better letting agent

Tom · 23 August 2023

★★★★★ 5/5

Google

Alina went out of her way to help me and nothing was too much trouble, thank you.

Elaine · 23 August 2023

★★★★★ 5/5

Google

Amazing service. Mia was super professional and helpful when answering all my questions. I highly recommend!

Sasha · 23 August 2023

★★★★★ 5/5

Google

It's my first time renting a property, and the team at Martin and co newark branch have been amazing, Emily and the whole team couldn't do enough for me, they made the process easy, and with great communication, I would 100% recommend them to anyone, thank you team for all your hard work.

Stephen · 19 March 2024

★★★★★ 5/5

Google

I confidently put my property in the professional and competent hands of Martin & Co Newark. Callum does an excellent job when searching for new property to buy and Alina is at the moment letting a house for me and as she has in the past, informs me straight away of any progress and quickly solves problems. All of the staff I have encountered are smart, intelligent, helpful and communicative.

Stewart · 5 July 2019

★★★★★ 5/5

Google

Great to deal with, very efficient supported with high degree of professionalism, highly recommend, special thanks to Emily/Sophie for organising very easy moving process.

Steve · 29 June 2022

★★★★★ 5/5

Google

Excellent service. Sophie Woodward is a credit to your team.

Sue · 23 August 2023

★★★★★ 1/5

Google

I HAVE GONE THROUGH ALL THE REVIEWS AND I COMPLETELY AGREE ON THE FOLLOWING THINGS: WORST LETTING AGENTS THAT I HAVE EXPERIENCED TILL DATE 1- THEY ARE VERY UNPROFESSIONAL WHEN IT COMES TO ACKNOWLEDGING OR RESPONDING TO EMAIL, I HAVE TRAILS OF EMAILS WHERE IN THEY HAVE REPEATEDLY RESPONDED WEEKS LATER AND SOMETIMES EVEN MONTHS LATER. 2- THEY WILL SHREWEDLY TAKE AWAY A BIT CHUNK OF YOUR DEPOSIT (SOMETIME THE WHOLE AND EVEN SOME MORE), I HAVE BEEN ADVISED BY SOME TO HAVE TAKEN THEM TO SMALL CLAIMS COURT, I NEEDED THE MONEY URGENTLY SO I DID NOT BUT DONT BE BULLIED BY THEM AND IF YOU FEEL YOU HAVE BEEN MASSIVELY OVERCHARGED, PLEASE TAKE THAT ROUTE YOU WILL NOT COME OUT BAD. 3- THEY HAVE MENTIONED "UNFORTUNATELY THEY WILL NOT ABLE TO USE THE CONTRACTOR WE HAD REQUESTED", IT IS NOT IN THEIR RIGHTS TO DECIDE WHICH CONTRACTOR THEY CAN GO WITH. ITS ALL A MONEY MAKING BUSINESS. I HAVE A PROOF OF THEIR QUOTATION AND CAN TRAIL BACK WITH THE ACCOUNTS TEAM OF THE CLEANING COMPANY TO CHECK WHAT AMOUNT THEY HAVE RECEIVED AND DIG DEEP, WHICH I WILL BE DOING. 4- AFTER THE FINAL CHECK, WE WERE TOLD ABOUT 3 THINGS FOR WHICH THE DEPOSIT WILL BE USED BUT THEN WHEN THE QUOTATION ARRIVED IT INCLUDED MANY MORE. ITS A SHAME WHAT THEY TAKE ADVANTAGE OF OTHER'S RESOURCES. BAD GOVERNANCE AND NOT BEING BONAFIDE. 5- THEY ALSO CHARGED US FOR EXTRA RENT FOR A DAY. WE GAVE THEM ONE MONTHS NOTICE ON THE 8TH NOV STAYING WE WILL LEAVE ON THE 15TH DEC. BECAUSE 15 TO 15 WAS OUR PAY CYCLE. INSTEAD WE SHOULD HAVE WRITTEN 14TH DEC. THEY CHARGED US FOR 15TH WHEN IN REALITY WE HANDED OVER THE KEYS TO THEM ON THE 13TH ITSELF. WE ONLY HAD AN OPTION TO INCREASE OUR CONTRACT BY 6 OR 12 MONTHS BUT THEY JUST TOOK THAT OPPORTUNITY TO GET 16GBP FOR FREE. IT ABSOLUTELY MAKES NO SENSE. SOPHIE WAS RUDE AND FULL OF FALSE PRIDE ON THE CALL. FINALLY, BE VERY CAREFUL. WE GOT TO KNOW FROM THE MARKET THAT THEY HAVE A BAD REPUTATION AND OFTEN REFERRED TO AS COWBOYS. I DONT WANT TO NAME ANYMORE, BUT THE WHOLE TEAM WAS A NIGHTMARE. THEY WILL IGNORE YOU AND ONLY RESPOND WHEN ITS FOR THEIR BENEFIT. BE EXTREMELY CAREFUL. GET IT CLEANED YOURSELF OR SOME AGENCY BUT DONT GIVE THEM THE OPPORTUNITY TO LOOT YOU. THEY TOOK 222GBP FOR CLEANING FROM US, WHICH WAS REDICULOUS. IN A YEARS TIME THAT TOO JUST IMAGINE WOULD THE OWNER PAY THAT MUCH FOR CLEANING IF HE USED HIS OWN PROPERTY. THEIR CONCEPT OF WEAR AND TEAR IS BROKEN AND NEED THE FLAT JUST AS BRAND NEW. JOKE. THIAGO WAS THE ONLY HOPE, ATLEAST HE RESPONDED TO MAILS AND CALLS.

Hitansh · 7 March 2024

★★★★★ 5/5

Google

It's the first time I've rented with Martin & Co and couldn't be happier with the service I've received. Sophie at the Newark office has been great, very efficient and very quick to respond to any emails! A painless process to start off what will hopefully be a long enjoyable time in my new home 🏡.

Pip · 23 August 2023

★★★★★ 5/5

Google

Amazing service. Mia was super professional and helpful when answering all my questions. I highly recommend!

Sacha · 30 November 2022

★★★★★ 5/5

Google

I have recently rented a property through Martin & co Newark and I would just like to say how fantastic and helpful all the staff were. It's all too easy to leave bad reviews these days so thought I would change that after such great service. A big thank you to Lucy who managed to get a maintenance issue sorted. Thank you guys. Lee

Lee · 29 July 2019

★★★★★ 1/5

Google

I currently rent a property through these and would not recommend!! the lady who did the viewing had no knowledge of the property and was unable to answer any questions, unfortunately i was not in a position to shop around, took the property and had to pay a "moving in moving out fee" no other agent charges this as i checked but they told me everyone did so they lied to justify a fabricated fee, i then had to go to the office to collect the keys even though i paid that fee. They did not tell us how the boiler, water heater worked and said they would charge us for them to come out to show us. Shocking service. Shame there is no minus option on the stars. DATE. 11.07.19. Forgot to show up for an inspection that was booked form AM as my partner works nights, she stayed awake till 11.45 to then receive a call saying your sorry you forgot. I'll accept my £25.00 fee via transfer or cash, that's what you said you'd charge us if we forgot or cancelled, only fair we get it for your incompetence .

Peter · 29 July 2019

★★★★★ 5/5

Google

Mia was very helpful and professional. Would highly recommend. Thank you

Ian · 13 April 2023

★★★★★ 1/5

Google

Don’t ever use!!!!! 4 months later and lost my deposit also saying it belongs to my partner. Avoid at all costs. Scammers and cowboys, there’s a fee for everything! DO NOT TRUST MIA SOPHIE or KATHRYN they all lie through their teeth!

Callum · 19 March 2024

★★★★★ 4/5

Google

Hi I have dealt with Martin &Co, Newark both in buying a property and also letting a property. On both occasions they were very good . My thanks to all staffs, especially Mia who handled the matter very professionally and got completed. Ravi

Tamare · 4 July 2022

★★★★★ 5/5

Google

I have been using Martin & Co to manage my property for many years. I have always been very happy with the service and efficiency of the company. Lucy is very good at managing any issues that come up and solving the problems which is very important to me. Always happy to recommend them.

Derek · 5 July 2019

★★★★★ 5/5

Google

I’ve been looking for a house for awhile now. Been to a few viewings with other agencies as well. I have to say, I’m very impressed Satisfied with Martin& Co. Especially with Ollie, he’s been an absolute star! Very helpful and polite. He was able to give all the information I needed to know. Many thanks to him. :)

Luleta · 10 July 2024

★★★★★ 5/5

Google

We have dealt with Lucy For nearly a year now with regards to to doing work for martin and co and found her very efficient in her role and always available should we encounter any issues, this enabling any work to be carried out in timely manner for the tenants.

Future · 29 July 2019