Martin & Co Newark reviews

★★★★★ 1/5

Google

Turned up to a viewing that they said they had no knowledge about even though i spoke to them on the phone with Phillip and confirmed it plus got email to confirm it and then they say they would ring me back to book in another appointment and spoke to abbie on the phone yet they haven’t been in touch and this has been over a week simply not good enough this was the property for 45 william street in newark not professional at all

Michael · 23 March 2026

★★★★★ 5/5

Google

Very Happy with Martin & co. and especially Olly who was always very helpful. We have used Martin and Co for renting out for years and this year for selling a property and have had a good experience. Many thanks.

Tony · 9 November 2025

★★★★★ 5/5

Google

Natalie was professional, friendly, and really helpful during my viewing. She gave me plenty of time to look around and answered all my questions without any pressure.

James · 11 November 2025

★★★★★ 5/5

Google

Cannot recommend Martin & Co enough. After recieving a property back from another letting agency in a totally different state than it was when I let it with them, Alina sorted everything in order to get it ready for the new Tenants which she had found for me, there was a very tight turn around and not much time to sort things out and although things still needed doing she was great at liasing with the new tenants and nothing was too much trouble and she made my life so much easier, thanks Alina and the staff at Martin & Co you have been amazing.

Jason · 23 August 2023

★★★★★ 1/5

Google

Absolutely disgusting service! They claimed all was well when inspecting instead our contractor found the house on a complete tip full of dog mess, fur on cooler, leaks and broken plug. Paid service was not delivered, staff lied, argumentative and deliberately failed both landlord and tenant playing us against each other at full pay. Legal involvement was required costing fees due to smirking money hungry scamming company. Never, never, never use this vile firm. Evidence available if required.

Moyurbird · 24 September 2025

★★★★★ 5/5

Google

We had a brilliant experience with Martin & Co., Sophie made our experience very easy and stress free and we are so thankful. The whole process was very streamlined and Sophie was really informative and helpful throughout - her and the team were brilliant and we wouldn’t hesitate to choose them again in the future. Thank you for helping us get our dream home! We would highly recommend using Martin & Co.

Hannah · 23 August 2023

★★★★★ 5/5

Google

I’ve had the pleasure of doing business with Martin & Co - Newark Branch for the last few years. Luckily Mia was the first person I spoke to. We bought 2 properties thanks to her help and she found tenants for them too. Mia is a star, the best. Highly professional, so efficient, very matter-of-fact, don’t mess with Mia she knows her business. I wouldn’t hesitate to recommend Mia and Martin & Co. Phil (the boss) is good too, but Mia is unique. Thank you Mia. We’ll be back.

Phil · 4 July 2022

★★★★★ 5/5

Google

I highly recommend Martin and Co Lettings agency. Olly has been supportive throughout the entire process and always takes the time to answer any questions honestly. Would definitely use again!

Stuart · 6 March 2025

★★★★★ 5/5

Google

Been with Martin & co for a few years now. Maintenance is always sorted as soon as possible. Staff are always great and lovely to deal with. A really lovely company with a really great bunch of girls who are always happy to help how they can. Thanks a lot I’ve been really happy with Martin & co.

Joe · 23 August 2023

★★★★★ 5/5

Google

early days yet as we've not actually moved in to the new rented property but Martin & Co have been brilliant, in particular Ollie. Thank you Ollie at such a stressful time of our lives... more to follow when we move in x

Gillie · 15 June 2025

★★★★★ 5/5

Google

Olly was brilliant from the start kept us informed till the end . Definitely recommend. Mark

Mark · 9 January 2026

★★★★★ 2/5

Google

The agents here are lovely and very easy to talk to when you can actually reach them. Unfortunately, getting a response to specific issues has been a constant battle. While I appreciate their friendly demeanor, it doesn't make up for the lack of communication and slow resolution times. I would recommend them for their personality, but be prepared to chase them constantly for updates

Niall · 21 December 2025

★★★★★ 1/5

Google

Went to a house viewing stood outside in the rain and wind with a baby and no one turned up. Wasted our time. No phone call or anything to say they were gonna be running late or to cancel appointment. When calling the agents multiple times no one answered. 👍 Edit: At Sydney terrace, there was already someone else there waiting over 10 mins for Oliver we waited with them another 20 mins and no one turned up, no one answered the door when knocked on and no one answered the phone, hence we left. Not waiting out in the cold wind and rain with a 20 week old

Atomaspire · 19 March 2024

★★★★★ 5/5

Google

After 6 years of living in 2 different properties rented by Martin & Co I have to say a massive THANK YOU! Very friendly, approachable, helpful, understanding, responsive and professional staff, especially Emily and Mia (Newark branch) as they were mainly in charge of my property. Great and effective communication, good manners, kindness and professional approach from the start to the end of my experience. No issues with deposit at the end. Very good maintenance service as well, all issues were resolved quickly, never left me waiting or with no response at all. I wish all Martin & Co team all the best and I can highly recommend their services 🙂

Ewelina · 4 July 2022

★★★★★ 1/5

Google

One star is very generous! But why, you may ask? This estate/letting agents is one of the most difficult companies I think I have every dealt with! Not only, are they non responsive to emails, they also have the the charisma of a damp flannel when you eventually get through! I would even go as far as saying, a toddlers play room would probably have more organisation. The main elephant in the room has to be their attention to detail. When moving into our rental property, not only was it as dusty as a Henry Hoover, the toilet would not flush. Although these issues were dealt with (eventually) it’s still not fantastic customer service considering they had over a month to get the property ship shape. Another key point with Martin and Co Newark is if you have placed a deposit down with them, they will not only try and deducted, they also won’t respond for a good week if you have any questions/problems with them. But, to top things off, after receiving a phone call saying our property has a new tenant, so there will be no more viewings, the following week two people showed up to view the property as it was still for sale. As you are only as good as your last game, or in this case review! They will probably need to make up some more to shun this one down the pecking order to try and gain a better rating. Personally, I would view my experience with Martin and Co Newark as on par with that of The Charge of the Light Brigade when it comes to success.NegativeResponsiveness, Quality, Professionalism

Jack · 27 May 2022

★★★★★ 1/5

Google

Unprofessional, immoral, worst of the worst! Since my vocabularies are limited so can’t find any other words to describe their hideousness. Just be careful when you select a letting agency. I have never been treated like this before. I give them a one star just because I am a kind person. 1. Maintenance is terrible. Some issues I mentioned had not been sorted when I moved out. 2. Do not expect to get your deposit back from them. When I left the property with a proper cleaning, I received a MASSIVE quote from them which was “quoted” by themselves rather a contractor later I realised after I went through the deposit dispute process. They charged me for leaving a drying rack which I again again told them it was not mine, thank god I unintentionally took a picture, also charging for left a door stop which they should have provided? I even don’t want to mention that the freezer was not even cleaned when I moved in and I cleaned by myself, it was stupid not to take a picture. What I meant is please have some professionalism. Please dispute your deposits if you think you feel you need some fairness. 3. Don’t forget to cancel your standing order or they will charge you A LOT AND it will take a few months for them to get it refunded.

James · 3 May 2022

★★★★★ 5/5

Google

We have recently added an extension and wanted to know how much value it had added to the house. Mia was very helpful, offered lots of useful guidance and information. It is all greatly appreciated.

Gareth · 13 April 2023

★★★★★ 1/5

Google

We went to view a house all went well staff was great , we then applied and put a holding deposit down. Unfortunately we didn’t get the house however when asking for the deposit back we was told we would get it back in a couple of days . When I phoned up a couple of days later this was said again this continued for a week and a half with no joy . After a week and a half we was told that they didn’t know why we hadn’t had back yet and that they were going to get on it Again having to wait . Please be careful when giving these guys a holding deposit as you may as well kiss it good bye

Chelsea-Lee · 27 January 2025

★★★★★ 5/5

Google

Alina was brilliant! I recently approached her regarding a couple of rental properties. She was very efficient, nothing was too much trouble, an asset to your Company

Rachael · 23 August 2023

★★★★★ 4/5

Google

We started renting with M&C last year and moving in was easy enough. Fees were extortionate but at the time it was the same for most letting companies. I really love the house we rent and I'm hoping for a friendly and helpful service throughout our tenancy here. I must admit after reading reviews regarding the wear and tear deposit I am a little worried, we look after the home but have two small, boisterous children who wouldn't think twice about scuffing a wall! We also have a cat which we had to pay a non refundable pet deposit for, I understand why tenants would need to pay this and I'm just pleased we found somewhere that would let us bring him with us. However, I can't judge how the deposit return process is until we one day leave and have our final inspection so my rating is not based on this. We've just had our first inspection, it was really quick and the lady asked us if we had any problems, I previously emailed a few issues over but she has assured us they've been forwarded to our Landlord. Feeling pretty neutral at the moment but I've not really had many reasons to be in contact with the office. I'm just glad to have a nice home to live in!

Emma · 4 July 2020

★★★★★ 5/5

Google

Have used Martins Newark for both renting & selling Phillip & staff always been excellent on the rental side. Dawn their sales Lady has been excellent in selling 4 property's for me both in her advice & finding me a buyer , very conscientious hard working lady . I tried another estate agent before Martins , big mistake! took six months , withdrew in the finish wrong advice more interested in overpricing and the guy seemed like a high pressure salesman not impressed ! Well done Martins sales and renting use with confidence they know their job! Ralph & Margaret Brader

Ralpn · 4 July 2020

★★★★★ 4/5

Google

We started renting with M&C last year and moving in was easy enough. Fees were extortionate but at the time it was the same for most letting companies. I really love the house we rent and I'm hoping for a friendly and helpful service throughout our tenancy here. I must admit after reading reviews regarding the wear and tear deposit I am a little worried, we look after the home but have two small, boisterous children who wouldn't think twice about scuffing a wall! We also have a cat which we had to pay a non refundable pet deposit for, I understand why tenants would need to pay this and I'm just pleased we found somewhere that would let us bring him with us. However, I can't judge how the deposit return process is until we one day leave and have our final inspection so my rating is not based on this. We've just had our first inspection, it was really quick and the lady asked us if we had any problems, I previously emailed a few issues over but she has assured us they've been forwarded to our Landlord. Feeling pretty neutral at the moment but I've not really had many reasons to be in contact with the office. I'm just glad to have a nice home to live in!

Emma · 24 February 2020

★★★★★ 5/5

Google

We have always been tenants through martin and co and have always found them fantastic and very accommodating. All maintenance works have been carried out in a timely manner and primarily we have been looked after by lucy who deals with any issues we have. Lucy is a credit to the branch and always liases with us and the landlord in a kind, professional, efficient and punctual manner. An example...our cooker broke on Wednesday and by Friday she had spoken with the landlord and a new cooker was delivered. A great asset to the team. 😁

Sam · 5 July 2019

★★★★★ 5/5

Google

Great service. Sophie was always available to answer any questions and would highly recommend. Thank you for making the process so easy.

Gerald · 23 August 2023