Every review we hold for the New Malden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShocking customer service. They seem totally disinterested to arrange a viewing for you. I feel sorry for people looking to rent their properties through this letting agents. I sent several emails as I wanted to rearrange a viewing of a house I am very keen on seeing. I was ignored, I called through and spoke to a ‘John’ who said he would call back (a week later STILL waiting) and when I called through again I basically got told ‘we will try our best to contact you back but you’re not the only person interested in that property’! I think I’ll just knock on the door myself so I don’t have to go through this awful agent.
Shabana · 15 June 2024
Agent replied · 25 August 2024
Dear Shabana,
I sincerely apologise for the inconvenience caused by recent delays in our lettings team's service. As the lettings manager, it was my responsibility to ensure our services ran smoothly. However, due to a personal family matter (passing of my mother), I had to be in breavement leave for attending the funeral, which resulted in a staff shortage. If you look through our Google reviews, you will see that we always prioritise customer service with utmost sincerity. Unfortunately, this incident occurred during a period of understaffing. I kindly ask for your understanding and once again, I extend my apology as the lettings manager.
Best regards,
Ian Im
★★★★★ 5/5
GoogleI've worked with SeOUL on a sponsorship project with a local School, and can thoroughly recommend SeOUL. Mina has been clear and diligent out work, and my expectations were exceeding in terms of communications and assurance. People I work with also trust SeOUL's work; I'd not hesitate to recommend their services.
Jason · 21 December 2024
★★★★★ 5/5
GoogleWe were very impressed by the great service provided by Tao and Grace during our apartment purchase. They were keen to understand our needs and provide outstanding service with a personal touch. They are always approachable and available to answer any queries and provide support. We'd definitely recommend Soul Residential to anyone.
K · 29 December 2022
Agent replied · 28 December 2024
Dear Kris,
Thank you for your lovely review :) It has been our pleasure!
We look forward to working with you in the future.
SeOUL Residential.
★★★★★ 5/5
GoogleTao is an amazing estate agent. Our experience as buyers with him was excellent. He really assisted in getting the sale through for my family and communicated so well with us. I would definitely go to Seoul Estate Agents when I want to sell in the future. Thank you so much Tao!
Joanne · 18 November 2024
★★★★★ 5/5
GoogleWe recently sold our home through Seoul Estate Agents, and the experience was exceptional. Their team is incredibly professional, and we are especially grateful to Agent Yoon. He provided invaluable support and expert advice throughout the entire process, making everything seamless. We highly recommend their services to anyone looking for a stress-free sale
Saakithiya · 16 March 2026
★★★★★ 5/5
GoogleThank you so much to John for his exceptional service ! He was incredibly patient and welcoming, making the process smooth and stress-free. His friendliness is greatly appreciated.
Dilan · 16 April 2024
Agent replied · 15 June 2024
Hi Dilan. Thank you so much for taking the time to leave such a wonderful review! We will keep trying our best to deliver the best lettings service for both landlords and tenants for your satisfaction.
Regards,
John Kwack
★★★★★ 5/5
GoogleTao was absolutely brilliant, constant reassurance throughout the whole process and always available to answer any questions we had. Made the journey of buying our first home a delight. Would recommend Tao to ANYBODY wanting to buy or sell a property. 5 Star from us! Wishing him all the best and will be in touch when we are ready to move.
Alexandra · 16 June 2020
Agent replied · 15 June 2024
Such a pleasure working with you! That was a good timing - everything done before lock down started. All the very best to you and family!
★★★★★ 5/5
GoogleHad a very positive experience finding a rental home with SeOUL, they didn’t put any unnecessary pressure on me (as opposed to some larger real estate agents), were flexible and understanding while I was waiting to exchange on the sale of my property, and turned around all checks and documentation in under a week. They also organised a detailed inventory check-in completed by an independent third party prior to our move-in.
Highly recommend!
Olga · 25 May 2024
Agent replied · 15 June 2024
Hi Olga,
Thank you so much for your kind review of us! We’re thrilled to hear that you had a great experience with SeOUL. Our team strives to provide a stress-free and supportive service, and it’s wonderful to know that we met your expectations. Your recommendation means a lot to us, and we will keep trying our best to satisfy our customers with our service.
Regards,
Ian Im
★★★★★ 5/5
GoogleThe agency has been very supportive throughout the rent process and their professionalism has been exepctional. I've spoken to Ian initially and later on being helped by Kim and the agency manager, all the team has been very professional and helpful. I'm really grateful to all. RobertoPositiveResponsiveness, Quality, Professionalism, Value
Roberto · 16 June 2022
Agent replied · 15 June 2024
Hi Roberto
Hope you settle in well and thak you for the kind review. We will try out best to provide the best letting/sales service :)
★★★★★ 1/5
GoogleWe were encouraged to make a quick decision and submit our offer after viewing the property, as we were told the seller wanted to make a decision over the weekend. On Monday, we were informed that our offer had been accepted and that the seller was keen to proceed quickly. Based on this, we immediately engaged our solicitor to start the process.
However, just two days later, my husband followed up with the estate agent and was informed that a higher offer had come in, and they decided to go ahead with it instead. after we had already taken steps toward progressing the sale, felt unprofessional and disappointing.
Simmy · 23 May 2025
★★★★★ 5/5
GoogleI looked around at a lot of other places, but this is where I finally signed the contract haha. As expected, talking to Korean people helped me find a place in great condition!!
I watched their YouTube channel and seeing everyone's faces makes me trust them even more.
김하늘 · 26 March 2026
★★★★★ 5/5
GoogleLisa from Seoul Property is very reliable and responsible. She provides efficient services that assisted us to tackle problems.
Miu · 20 August 2024
Agent replied · 24 October 2024
Hi Miu,
Thank you for your kind review and congrats for your new home! It has been a pleasure dealing with you.
Kind regards,
Lisa Ma
★★★★★ 5/5
GoogleI would like to say that Seoul
Estate agents are very helpful good service especially Ian was so updated with everything I enquired and responded quickly any concerns I wanted to know I highly recommend Ian at Seoul Agency Thanks a lot.
Candy · 3 November 2024
★★★★★ 5/5
GoogleHighly professional and efficient service. I was able to secure a flat within just two weeks, from viewing and reference checks to receiving the keys. Many thanks to Mr. Im and Mr. Kim for their support. Highly recommended!
Ray · 11 July 2025
Agent replied · 23 October 2025
Thank you so much for your review. I’m really glad we could help you secure your flat quickly and make the process straightforward. It was a pleasure working with you, and both Mr. Kim and I truly appreciate your recommendation.
Best Regards,
Iam Im
Lettings Manager
★★★★★ 5/5
GoogleOutstanding service. Tao, Grace and the team were supportive, pragmatic and very proactive throughout the sales process. The best experience we have had in what can be a challenging time.
Derek · 19 September 2023
Agent replied · 15 June 2024
Hi Derek,
It was an absolute pleasure to work with you and Kim!
Thank you so much and we wish you all the best in your future endevours.
★★★★★ 5/5
GoogleWe received fantastic service from Seoul Estate Agents and specifically Yoon Kim. He was pro-active in finding us a property that suited us and it was his recommendation that we have ended up buying. Throughout the process Yoon and everyone at Seoul Estate Agents were attentive, helpful, pro-active and really nice to work with. I would highly recommend them to anyone
William · 18 August 2024
Agent replied · 24 October 2024
Congratulations! Best wishes in your new home!
★★★★★ 5/5
GoogleIt was a pleasure dealing with Seoul Estate Agents for the sale of my property. They have a good selection of local and overseas buyers already in their books and this helps in securing a quick sale. In my case sale was prolonged for several months as tenants couldn't move out, so several previous buyers had backed out. Tao, Lisa and the SeOUL team worked constantly and swiftly to bring in prospective buyers and finally the deal was signed as soon as the tenants had left. I would highly recommend Seoul Estate Agents for their professional and superb services and all at a very reasonable fees.
PK · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind words and positive review! We're thrilled to have provided you with a great experience. It was a pleasure working with you, and we appreciate your trust in our estate agency. If you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleLetting my flat for the first time, I found Seoul Properties had everything in place to connect with the type of overseas tenant I had in mind. Very approachable and carried out all the checks and admin, both with the flat and the tenants application.
Thank you especially to Ian for his help and direction. Very pleased.
Jonathan · 24 September 2024
Agent replied · 24 October 2024
Dear Jonathan,
Thank you so much for a great review. We were very delighted to step in and gladed to find you right tenants.
We will keep trying hard to stisfy our customers.
Regards,
Ian Im
★★★★★ 5/5
GoogleI recently purchased a house through Yoon Kim, the Sales Manager at Seoul Estate Letting Agents. I am highly satisfied. From beginning to end, they were always kind and made every effort to ensure that there was no inconvenience for the customer. I've visited many estate agencies, but none were as outstanding as this one.
Hyeongjoon · 19 October 2024
Agent replied · 24 October 2024
Congratulation on the purchase of your new home! Best wishes
★★★★★ 5/5
GoogleI sincerely recommend this estate agency in New Malden. Very open, honest and fully transparent in their dealings with me and my family. Thank you to Grace Kim in particular so thorough and took the time to explain every detail!
Marco · 16 June 2022
Agent replied · 15 June 2024
Thank you so much for your kind words. It was a pleasure getting to know your family.
★★★★★ 5/5
GoogleMy experience renting a flat with SeOUL was highly positive. John was really nice and responsive, provided all the support I needed and as quick as possible.
Gustavo · 20 August 2023
Agent replied · 15 June 2024
Hi Gustavo,
I am very glad that you've been satisfied with our service and that you've found the decent flat to live from us. We will keep doing our best to deliver the best service to you.
★★★★★ 5/5
GoogleIan from Seoul agents was very professional and prompt with finding us nice tennants. Also, the whole process was very organised. Thank you Ian and team.
Geetha Ash
Geetha · 16 June 2023
Agent replied · 15 June 2024
Hi Geetha,
We are always happy to find decent tenants for you and keep trying our best for managing your property well!
Thanks,
★★★★★ 5/5
GoogleJohn is a responsible and helpful staff. He is willing to listen all your needs. I appreciate it.
Mason · 16 February 2024
Agent replied · 15 June 2024
Thank you for your feedback. Kind Regards, Seoul Estate Agents
★★★★★ 5/5
GoogleTao and Yoon you guys were absolutely brilliant from start to finish thank you. What a great Estate Agency this is!!!
Liza · 15 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
