Trusted Agent profile
★★★★★
74 reviews across 2 platforms
7a Salisbury Road, Totton, Southampton, SO40 3HW, New Forest SO40 3HW
Austin & Wyatt's New Forest office at 7a Salisbury Road is rated 4.6 out of 5 across 74 reviews on two platforms, including 71 Google reviews rated 4.8. The 3 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the New Forest office, from every platform, shown as written. First names only.
5/5
GoogleThanks for all you're help in these testing times for everyone. Thank you Russell Crook especially for all his help over the last few weeks 👍👌 …
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleI've just bought my house through Austin & Wyatt in Totton, and I was very happy with the service I received. From my first contact with Frasier to collecting the keys from Laura, the whole experience was smooth, professional, and friendly. I would certainly recommend them if you are looking to purchase a property in the area.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAdam and the team were really helpful and found me my dream home and a better mortgage deal! I highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe found Adam and Russell to be very helpful, proffessional, knowledgable and prepared to go above and beyond what was expected in order to make our chain complete.
Many thanks Vera for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe entire team at the Totton office were extremely professional. My thanks particularly to Russell and Adam who made sure all my calls were answered promptly, queries were dealt with, solicitors were prompted when necessary and I was kept …
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA thoroughly professional, personal and efficient service, Austin & Wyatt in Totton were excellent in every way.PositiveResponsiveness, Professionalism
Thank you for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from the team at Austin and wyatt. Always a pleasure to deal with wouldn’t go elsewhere . Thanks to Russell, Ryan , Mathew & Rachel
Thank you Grace for your 5* review and recommendation. Best wishes, Scott.
5/5
GoogleRussell and his team did a great job in selling my house with great service thanks a lot guys
Thank you Paul for your kind words and 5* review! Best wishes, Scott
5/5
GoogleHaving tried unsuccessfully for 3 months to sell through an online only service, we contacted Austin Wyatt who had been the agent when we originally bought the property. They immediately went to work on their contact list and within weeks …
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe were pleasantly surprised at how smoothly the process went considering the country was in a national lockdown. All staff involved in the sale of our house were efficient, polite and helpful! The conveyencing company deserve extra special praise for having systems that were incredibly quick and efficient!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service and very professional. I’m particularly grateful to Adam Heathcock who was extremely helpful in assisting us with the purchase of our home. His knowledge and expertise exceeded expectations and he couldn’t do enough to help.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleEfficient and dedicated service from the branch manager Mr Russel Crook, helped me choose the right property and managed the process in a timely and well communicated way. Happy beyond belief, will use them when I come to sell and hopefully they can find me my next property in a few years!
Really great to read another 5 star review for the Totton branch of Austin & Wyatt Estate Agents. Thank you so much and congratulations on the purchase of your property. Your comments will be passed on to Russell and the entire branch team. Kind Regards, Sarah
5/5
GoogleAdam on the sales team was extremely professional in the entire process and had great knowledge of the area. Adam always kept us updated by phone and email and guided us through the process with confidence. I highly recommendPositiveProfessionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
4/5
GoogleI've been pleased with the success of the selling process since moving the sale to Austin & Wyatt. I was originally keen to try smaller, local agencies, however, having spent some time on the market, I came to realise it's more about the exposure an agency has to potential buyers. A&W offered a realistic perspective of the market, an efficient process for reaching potential buyers, I was regularly updated on progress, and I reached a quick sale. Russell and Paula have provided a very good level of service to me throughout the sale.
5/5
GoogleCutomer testimonial for Mr Hammond regarding the sale of his mothers property 10 Kinross Road, Rushington; Last autumn it became apparent that there was going to be a need to relocate my elderly widowed mother from Totton, where she had been living since 1955, down to Dartmouth in order to be nearer to me. In addition to being unable to come back to Totton at that particular time due to work commitments, i hadnt lived in that area for over 30 years and no longer had any contacts that could help me in this matter. Consequently, i was left with no option but to telephone around in the hope of finding a local estate agent, who would not only assist me with the sale of her property but also, and most importantly in my opinion, be able to deal with an elderly person at a difficult time in her life in a caring and sensitive manner. With the exception of Austin & Wyatt, all the other estate agents i telephoned came across as slightly lukewarm and not overly receptive to my predicament. Austin & Wyatt on the other hand were immediately helpful and straight away suggested marketing strategies and ways of minimizing the amount of potential disruption to my mother. Austin & Wyatt were the only estate agents whom I felt totally comfortable and who I sensed could deal with so far away. As well as being very professional and incredibly efficient both during and after the whole selling process, I have since found Austin & Wyatt in terms of finding me a buyer to be very approachable and in my instance very sensitive to a rather delicate and difficult situation. I would thoroughly recommend them to anyone looking to sell their house. Thank you for all the kindness you have shown us. Yours sincerely Jonathan Hammond.
5/5
GoogleExtremely proactive in securing an offer, and then even more proactive pushing the sale to complete in a hurry. Very friendly and always easy to get hold of.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleVery friendly and helpful team. Very supportive in selling a family home following the passing of a relative.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service. Adam Heathcock in particular was especially helpful and guided us through the process.
Many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very professional and efficient service from start to finish. Cost a bit more than some but well worth the extraPositiveProfessionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleReview for sales - no longer proceeding in purchase due to being told incorrect information by agents. Once we decided to pull out. No contact received for 2 months.
Hello Emma, thank you for the great 5* review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Adam, Russell and everyone involved at Austin & Wyatt in the Totton branch. Kind regards, Sarah.
5/5
GoogleProfessional and proactive estate agents provided good advice and support throughout.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent service from Russell & RyanPositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlevery helpful, friendly but maintained professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Austin & Wyatt's New Forest office has 74 reviews across two platforms: 71 on Google, 3 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Austin & Wyatt Totton is rated 4.6 out of 5 across all 74 reviews, and 4.8 out of 5 on Google from 71 reviews, checked 9 October 2026.
Austin & Wyatt Totton, 7a Salisbury Road, Totton, Southampton, SO40 3HW, New Forest SO40 3HW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
