Trusted Agent profile
★★★★★
74 reviews across 2 platforms
7a Salisbury Road, Totton, Southampton, SO40 3HW, New Forest SO40 3HW
Austin & Wyatt's New Forest office at 7a Salisbury Road is rated 4.6 out of 5 across 74 reviews on two platforms, including 71 Google reviews rated 4.8. The 3 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the New Forest office, from every platform, shown as written. First names only.
5/5
GoogleMassive thanks to Nicole Jones! She has been an absolutely fantastic mortgage advisor over our time buying. Would highly recommend her to anyone (especially first time buyers who are a bit confused about the whole process). She has explained everything brilliantly and got us some great deals. Very happy customers! 🙂 …
Thanks Chris for the lovely 5* review! Best wishes, Graham - Customer Relations
4/5
GoogleJared Thompson was very professional and helpful assisting with our application.
Thank you for your lovely review Becky. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the first contact to the exchange of contracts, Russell Crook and his team have been unfailingly professional and efficient. Our buying and selling process turned out to be exceptionally problematic and it was the tireless persistence of Russell and his colleagues that led to a successful outcome. They were always available, supportive and in regular contact. They really deserve more than 5 stars.
Hi Andrew, Thank you for such a wonderful 5 star review for the Austin & Wyatt team, Totton branch. I am pleased to read that you found the team very supportive which led to a successful sale and purchase process. Thank you once more and best wishes in settling into your new home. Kind Regards, Sarah.
5/5
GoogleGreat friendly & very efficient service from all at Austin & Wyatt. Would highly recommend.
Thank you for your kind words! We strive to provide exceptional service and it's wonderful to hear we exceeded your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service - especially from Adam and Russell who were quick to answer queries and very helpful when Probate was taking a long time.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently viewed a property with Jonathon Lock - professional & friendly service. Very pleased.
"Thank you for your positive review! We are thrilled to hear that you had a professional and friendly experience with our agent, Jonathon Lock. We always strive to provide excellent service to our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNicole Jones was our mortgage advisor and she provided an amazing service. She explained every little detail in a simple way while ensuring we were informed every step of the way. I would gladly recommend her services to anyone!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleRussell and the team went above and beyond for our house sale. They were professional, yet approachable and honest. We had full confidence in them throughout and felt very well supported and looked after during the process. Can't recommend them enough. Thanks!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service throughout the sale process, thank you
Thank you for choosing our business! We are thrilled to hear that you had an excellent experience with our service. It was our pleasure to assist you during the sale process. We appreciate your glowing review. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMassive thanks to Frazier and Megan that works here, top service and left feeling confident with my decision. Helped me get a splendid deal with my budget. A real asset to the team!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is a pretty easy review to write as I have been very happy with the help and service I received from Adam Heathcock. My Grandmother passed away and we had to sell her house. Knowing it was going into probate we thought it would be a hard process and hard to sell but Adam has made things very easy for us. He’s kept us up to date through the whole process and sold the property almost straight away. If my family and I move in the future I will definitely be contacting Adam at Austin & Wyatt again.
Many thanks for your brilliant comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRuss and the team at Austin & Wyatt, Totton, were very helpful and couldn't do enough. Everything was explained well and moving during a pandemic was bad enough, but they made it all go smoothly! Thanks Russ!PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Russell and team, including Natasha and Leah, for your professionalism and patience throughout the process. Russell goes above and beyond what any other estate agent would do, making Austin and Wyatt Totton the only estate agents I would choose or recommend.PositiveProfessionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
5/5
GoogleCannot recommend Nicole Jones from the Austin and Wyatt team in Totton enough! She has been so helpful to us as first time buyer, always there when we needed it!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have just used Austin & Wyatt to sell our house in Totton as we have relocated to South Wales. Honestly can't recommend them highly enough - great communication throughout, very responsive and hard working. In these difficult (Covid) times, they managed to get plenty of viewings for us and kept us informed at every stage whilst also adapting to our changing circumstances. Russell also set us up with a fantastic solicitor and ensured we went from offer accepted to completion in 11 weeks. Brilliant Estate Agents and I wouldn't hesitate to use them again. Very happy customer - 10/10.PositiveProfessionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally great service, a man on the phone called Frazier was really helpful and kept me entertained, also helped book a viewing which was great!
Thank you for your outstanding 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe bought through Austin and Wyatt in Totton and only wish our estate agent was half as good as Russell and his team. Always friendly, helpful, returned my calls and provided lots of reassurance and guidance. Thank you again :)
Thank you Roz for such a glowing review of our Austin & Wyatt team in Totton. Kind regards, Scott
5/5
GoogleWe have just used Austin & Wyatt to sell our house in Totton as we have relocated to South Wales. Honestly can't recommend them highly enough - great communication throughout, very responsive and hard working. In these difficult (Covid) times, they managed to get plenty of viewings for us and kept us informed at every stage whilst also adapting to our changing circumstances. Russell also set us up with a fantastic solicitor and ensured we went from offer accepted to completion in 11 weeks. Brilliant Estate Agents and I wouldn't hesitate to use them again. Very happy customer - 10/10.PositiveProfessionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisinterested, non-existent service
Austin & Wyatt Bournemouth:
5/5
GoogleCompleted on a house today, bought via Austin and Wyatt in totton. Have to say, they were a pleasure to deal with. Helpful whenever they could be, kept me updated. At least a million times better than the agents I sold my property through. Cheers 👍 …
Thank you for taking the time to leave us your 5* review Marc Wilson! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRussell and Adam worked really hard to sell our flat, from the creative way they marketed it, through to chasing up all parties for responses, and working with the purchaser to assist him with transportation to drop forms to his solicitor. Many thanks to you both.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had an excellent experience and received a very professional service. Russell spent a lot of time with us prior to putting our house on the market to ensure we could make an informed decision. It was clear he knew the market and the …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are extremely grateful for all that Russell and his team did to ensure our house move went through! They went above and beyond!PositiveProfessionalism
Thank you Holly for the great 5* review.
5/5
GoogleThanks for all you're help in these testing times for everyone. Thank you Russell Crook especially for all his help over the last few weeks 👍👌 …
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Austin & Wyatt's New Forest office has 74 reviews across two platforms: 71 on Google, 3 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Austin & Wyatt Totton is rated 4.6 out of 5 across all 74 reviews, and 4.8 out of 5 on Google from 71 reviews, checked 9 October 2026.
Austin & Wyatt Totton, 7a Salisbury Road, Totton, Southampton, SO40 3HW, New Forest SO40 3HW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.