Trusted Agent profile · New Forest
★★★★★
139 reviews across 2 platforms
Volunteer House 37 High Street, Lyndhurst, SO43 7BE, New Forest, SO43 7BE
Austin & Wyatt's office in New Forest, at Volunteer House 37 High Street, is rated 4.7 out of 5 across 139 reviews on two platforms, including 136 Google reviews rated 4.8.
Every review we hold for the New Forest office, from every platform, shown as written. First names only.
5/5
GoogleA very recommendable company to go with & we had a 1st class experience with Madeleine who did a brilliant job she was brilliant & worked very hard. Anne Hugo
Many thanks Anne for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the whole team. Thanks particularly to Jared who kept us up to date and let our property professionally, we will definitely use the company again.
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEleanor has gone above and beyond to help us with our rental. Fast and smooth process except help along the way. I would highly recommend using Austin and Wyatt. Thank you for a stress free service.
Hello Zoe, Thank you so much for your wonderful 5* review! We're thrilled to hear that Eleanor provided such excellent service and made your rental process smooth and stress-free. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe were struggling to find somewhere to rent as the market is tough at the moment. When we registered with Eleanor at A+W Ringwood, her speedy replies and organised approach enabled us to rent the perfect flat. Thank you!
Thank you for taking the time to leave us this tremendous 5* review Violet. Kind regards, Lucy, Customer Relations.
5/5
GoogleNothing but great things to say, Thanks to Lloyd and the team for everything, got us into our flat within a week and made our move simple and stress free.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleAustin and Wyatt go above and beyond on their customer service - my 90 year old father has recently sold his house through them and they have been superb, regularly coming round to help him with paperwork and being very understanding about having 4+ calls a day from us to get updates. Before we went with Austin and Wyatt we went with Purple Bricks - we got one viewing in 3 months. Total waste of money. Within one week of signing with Austin and Wyatt we had several viewings because they proactively found potential buyers. We dealt mostly with Michael and sometimes Greg, and they were both endlessly supportive and patient - so thank you both very much :-)
Hi Karen, thank you for your wonderful 5* review of the dedicated and professional service provided by Micheal, Greg and team at Austin & Wyatt. Extremely pleased to read of the considered and effective service you experienced. Best wishes, Tracey.
5/5
GoogleA huge "Thank You" to Mike, Sarah and the rest of the team at Lyndhurst Austin & Wyatt for their help, understanding, patience and professionalism as they offered great advice and support during the huge part they played with the successful sale of my property. I would strongly recommend them to any future vendor to take up their services. Many, many thanks. D.Plowright
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen with Austin&Wyatt Lyndhurst office around 2 years now on their full management landlord service. Found them to be a professional team, good at all communications and keeping you updated. The issue reporting & maintenance system - and the personnel involved with organising trades and repair resolution is excellent.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a smooth process. The team assisting us has carefully and meticulously laid out everything that we need and ensures that we move in on time. It was never difficult to reach out to the team whenever we need them. Keep up the good work!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was in the process of gaining the rental of a flat just before lockdown 2 and finally moved in as the lockdown started. It would be expected that this would cause issues, however the company were so responsive and helpful. Lloyd worked his hardest to have everything sorted asap and with the smoothest ease. I'm very thankful and happy for the help and service I received.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleSarah visited to provide me with an up to date valuation. She spent an awful lot of time with me, knowing that i may not be moving but just obtaining a valuation, and couldn’t have been more helpful. She was professional, very knowledgeable and offered very useful advice.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI don’t normally right reviews but I feel on this occasion that it’s a must , Austin & Wyatt from the first phone call regarding a property to let in lyndhurst we’re wonderful , polite , helpful and I said straight away I really hope we find a property with you guys , lyndhurst wasn’t the one for us but every week I’d call to see if any new property were about and eventually found our dream home in Beauliue, Gem who showed us around was just lovely so warming and helped us from the moment we said yes to the house. All the references were done and completed in just a week and was so easy stress free to complete .I’m really happy for this fresh start in new location and know that I have a nice agency to call if there is any problem. Thank you to everyone at Austin &Wyatt . Kind regards Sarah & David Crooks & the cockapoo 🫶🏻
5/5
GoogleThis agency is really good. Through the renting process I had interactions with Mrs Gem, Mr Richard and Mrs Louise. They are very kind, polite, and answered and explaned every question I had. They work quickly to get all paperwork sorted, so you can move in flat/house soon.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving recently inherited a residential property I decided to put my toe in the water of the rental market and I was recommended by a friend to go to Austin & Wyatt at Lyndhurst for initial guidance. From day one my experience with.Austin and Wyatt and its team, Richard, Bonnie and Louise, has been fantastic and within a few short weeks the outcome for me has been entirely satisfactory. The service they provide is excellent.
Hi Julie Thank you for taking the time to leave this review. I am glad to hear that your experience of the rental market has so far been a good one and I am sure that the team at Austin & Wyatt Lyndhurst will continue to provide a great level of customer service. Kind regards, Chris
5/5
GoogleThank you to Lloyd and Louise for all their help. A fast and seamless service for which I am happy to recommend.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
GoogleWe have be speaking to Eleanor and she has been amazing, communication great. Everything about the apartment that was advertised was exactly what it was when viewing it. Overall great experience highly recommend.
Hi Grace, thank you for your kind words about Eleanor and our service. We are delighted to hear that your experience with us was great and that the apartment met your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMyself and my partner wanted to rent for the first time, Richard at Austin and Wyatt made it really easy helping us every step of the way and we were kept up to date on any progress. Even after moving in any concerns we have had we can call and these are quickly answered/resolved. I would definitely recommend using this company.PositiveResponsiveness, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent customer service, inspired route found through the letting service, Louise was very good at arranging our move!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
4/5
GoogleEverything went smoothly with my rental application and any queries were quickly resolved.PositiveProfessionalism
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRented through Austin and Wyatt in April this year and the whole process was made easy and stress free by Gem. All the staff I dealt with were helpful and informative.
Many thanks Tom Austin for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Bonnie at the Lyndhurst office. I was very satisfied with the service provided and would definitely recommend Austin Wyatt
Hi Judy Thank you for leaving this review. It is always great to hear from a satisfied customer and thank you for the 5 stars too! Kind regards, Chris
5/5
GoogleMy experience with Austin & Wyatt has been excellent, from the beginning all the way through. The professionalism, approachability, and helpfulness of Richard and Gem have been outstanding. I highly recommend dealing with this company and their high calibre staff!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am a first time landlord needing a little help and feeling a little anxious about the whole process of letting my house. Richard, Louise and Lloyd are professional, thorough and kind. I appreciated their help, the information given and their patience at every stage and I have no hesitation in continuing to use their services. Thank you.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were delighted to complete the sale of our property this month. Sarah and the Lyndhurst team kept us fully informed throughout each stage of the sale, and have engaged with us empathetically over the 3 month period.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
