Trusted Agent profile Β· New Forest

Austin & Wyatt Lyndhurst Sales reviews in New Forest

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

129 reviews across 2 platforms

Volunteer House 37 High Street, Lyndhurst, SO43 7BE, New Forest, SO43 7BE

Austin & Wyatt's office in New Forest, at Volunteer House 37 High Street, is rated 4.7 out of 5 across 129 reviews on two platforms, including 126 Google reviews rated 4.8.

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4.8 / 5

126

Reviews on Google

This office

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3

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the New Forest office, from every platform, shown as written. First names only.

5/5

Google

Highly recommended Austin and Wyatt, all members of staff were extremely helpful during the process of finding our rental properly. Eleanor in particular whom I spoke with several times was there every step of the way with excellent communication and fast response times making the whole process quick, efficient and stress free. Thank you 😊

Jade Β· 22 October 2024

Agent replied Β· 24 October 2024

Hello Jade, Thank you so much for your 5* review! We're thrilled to hear that Eleanor and the rest of our team were able to make your rental process quick, efficient, and stress-free. Best regards, Lucy, Customer Relations Team

5/5

Google

Superb service from the team! Lloyd was superb showing us round the property and gave us time to work out if the property worked for us! What an asset to the team. The whole process was superb and nothing was too much trouble. Thanks so much to Louise and Lloyd❀️

Paul Β· 25 October 2020

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.

5/5

Google

First-class and friendly service. A competent team, with a very experienced senior valuer and enthusiastic negotiators. Madeleine, who has dealt with most of sale and onward purchase, may look like a schoolgirl but she is like a terrier at keeping a grip on everything. All in all, a very happy experience.

Graham Β· 16 November 2024

Agent replied Β· 22 November 2024

Many thanks Graham for taking the time to leave us your glowing 5* review. Thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We put our house on the market not expecting much as we tried a number of years ago without success. Austin and Wyatt and the team were amazing. They sold it on the first set of viewings. Kept us up to date as the sale went through. They were really helpful as we went through the process as it was all new to us. Can’t praise them enough. Excellent.

Michelle Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We would like to thank the entire Lyndhurst branch for their dedication & commitment in selling our home. It was a very unusual & complex sale but they rose to the challenge & continually updated us with progress of not only our sale but that of our purchasers even when complications arose, hence we were never in the dark. We also feel we must mention Maddison. She really was like a breath of fresh air, polite, caring, genuine & professional, quite simply everything you would hope for in an estate agent with a lovely balance of humour added in. Thank you.

Dave Β· 25 October 2022

Agent replied Β· 24 October 2024

Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

A sales & letting agent that delivered on every part you would expect and want them to do, but this rarely actually happens. Maddison and the whole office did everything they said they would from the first viewing to the day we completed. As usual with moving, it wasn't as straight forward as it could have been, but the communication between solicitors, NFDC & vendors on every item that needed some attention was perfectly dealt with. I hope this review could help people decide on using the Lyndhurst branch of Austin & Wyatt for any property move without hesitation. My passing words to describe would be honesty & integrity. Thank you to everyone involved.PositiveResponsiveness, Professionalism

Sean Β· 25 October 2022

Agent replied Β· 24 October 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Sarah and Maddison and others in the office have been excellent. When I call they always know exactly what is happening and where things are at. Buying and selling property is extremely stressful but they are very reassuring and super helpful. Always offering to go the extra mile, letting us have a number of viewings. Even buying flowers once the sale was agreed, how thoughtful. Cant fault their professionalism, expertise and support throughout the process. In our experience they are exceptional estate agents and we would highly recommend their services. THANK YOU.

Roz Β· 25 October 2022

Agent replied Β· 24 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

4/5

Google

A friendly and efficient service, thank you Eleanor.

Sally Β· 26 June 2024

Agent replied Β· 24 October 2024

Hi Sally, thank you for your kind words about Eleanor's service. We're delighted to hear that you found our team friendly and efficient. Kind regards, Lucy, Customer Relations.

5/5

Google

An excellent professional service resulting in my new tenancy, thank you Gem & Richard at Austin Wyatt, Lyndhurst!

K Β· 25 October 2023

Agent replied Β· 24 October 2024

It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Louise is very friendly, helpful and professional and has made the rental process a positive experience which reduced the stress of moving and helped in making me feel welcome in a new village. Many thanks.PositiveResponsiveness, Quality, Professionalism

Jo Β· 25 October 2021

Agent replied Β· 24 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team.Kind regards, Lucy, Customer Relations.

5/5

Google

I have let my house via Austin & Wyatt in February and must say, the whole process from start to the tenant moving in was so well organised and coordinated. No hassle from my side. All the staff were excellent and I would totally recommend Austin & Wyatt to let your property. One very happy customer.

Graham Β· 28 March 2024

Agent replied Β· 24 October 2024

Thanks for the wonderful 5* review and recommendation Graham Bowen! Best wishes, Lucy, Customer Relations.

5/5

Google

They are very responsive and professional. They were constantly in contact with us and went beyond to get us the property to rent. Aftercare is also excellent and always willing to assist.PositiveProfessionalism

Tarryn Β· 25 October 2021

Agent replied Β· 24 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

From first contact to last all the staff at Austin Wyatt were friendly and helpful. Maddy showed us round the property and was knowledgeable about relevant details and also flexible and helpful about arranging potential viewings. Mike back in the main office was also exceptionally prompt at ringing and informing us as to how our purchase was progressing and always only too happy to help. Overall our purchasing experience was exceptional and Austin Wyatt Lyndhurst deserves any accolades bestowed.PositiveResponsiveness, Quality, Professionalism, Value

Christopher Β· 25 October 2021

Agent replied Β· 24 October 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Nick, Richard and Louise have been amazing. Each of them has assisted me from the start of my journey, to where I am now. As a first time tenant they explained the whole process step by step, answered any questions I had, liaised with the landlady on my behalf and always had time for me. Nick worked with my timescales which was of immense help and made my life so much easier. I cannot recommend them enough for their guidance, communication and β€˜can do’ attitude, if one was on leave the others were up to date on events which is both professional and heartening. A really positive experience and I both thank each of them and highly recommend this great team.

Sam Β· 25 October 2021

Agent replied Β· 24 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from the whole lettings team at Austen & Wyatt Lyndhurst. Had 6 tenants show interest, moved in quickly and all admin completed efficiently. Thanks Richard,Lloyd and Louise.PositiveResponsiveness, Quality, Professionalism

Hampshire Β· 25 October 2021

Agent replied Β· 24 October 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

A very recommendable company to go with & we had a 1st class experience with Madeleine who did a brilliant job she was brilliant & worked very hard. Anne Hugo

Anne Β· 8 March 2025

Agent replied Β· 8 June 2025

Many thanks Anne for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from the whole team. Thanks particularly to Jared who kept us up to date and let our property professionally, we will definitely use the company again.

Paul Β· 26 February 2025

Agent replied Β· 24 October 2024

Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Eleanor has gone above and beyond to help us with our rental. Fast and smooth process except help along the way. I would highly recommend using Austin and Wyatt. Thank you for a stress free service.

Zoe Β· 22 October 2024

Agent replied Β· 24 October 2024

Hello Zoe, Thank you so much for your wonderful 5* review! We're thrilled to hear that Eleanor provided such excellent service and made your rental process smooth and stress-free. Best regards, Lucy, Customer Relations Team

5/5

Google

We were struggling to find somewhere to rent as the market is tough at the moment. When we registered with Eleanor at A+W Ringwood, her speedy replies and organised approach enabled us to rent the perfect flat. Thank you!

Violet Β· 25 August 2024

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review Violet. Kind regards, Lucy, Customer Relations.

5/5

Google

Nothing but great things to say, Thanks to Lloyd and the team for everything, got us into our flat within a week and made our move simple and stress free.

James Β· 25 October 2020

Agent replied Β· 24 October 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Austin and Wyatt go above and beyond on their customer service - my 90 year old father has recently sold his house through them and they have been superb, regularly coming round to help him with paperwork and being very understanding about having 4+ calls a day from us to get updates. Before we went with Austin and Wyatt we went with Purple Bricks - we got one viewing in 3 months. Total waste of money. Within one week of signing with Austin and Wyatt we had several viewings because they proactively found potential buyers. We dealt mostly with Michael and sometimes Greg, and they were both endlessly supportive and patient - so thank you both very much :-)

Karen Β· 26 October 2019

Agent replied Β· 24 October 2024

Hi Karen, thank you for your wonderful 5* review of the dedicated and professional service provided by Micheal, Greg and team at Austin & Wyatt. Extremely pleased to read of the considered and effective service you experienced. Best wishes, Tracey.

5/5

Google

A huge "Thank You" to Mike, Sarah and the rest of the team at Lyndhurst Austin & Wyatt for their help, understanding, patience and professionalism as they offered great advice and support during the huge part they played with the successful sale of my property. I would strongly recommend them to any future vendor to take up their services. Many, many thanks. D.Plowright

David Β· 25 October 2022

Agent replied Β· 24 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Been with Austin&Wyatt Lyndhurst office around 2 years now on their full management landlord service. Found them to be a professional team, good at all communications and keeping you updated. The issue reporting & maintenance system - and the personnel involved with organising trades and repair resolution is excellent.

Emma Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

It was a smooth process. The team assisting us has carefully and meticulously laid out everything that we need and ensures that we move in on time. It was never difficult to reach out to the team whenever we need them. Keep up the good work!

Simer Β· 29 December 2023

Agent replied Β· 24 October 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

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