Strongvox Nether Stowey reviews

★★★★★ 1/5

Trustpilot

We have a new Strongvox home

We have a new Strongvox home. The home build quality is good but there are garage floor faults which they have failed to address. The garage doors still don’t close properly and the garage floor has a crack from front to back. The floor is so uneven you can see waves in the surface. The “Lawn” is poor and in some areas so compacted that you can’t get a fork into the ground.We have been in residence for eight weeks and still have no phone or internet as Strongvox have failed to ensure service from Openreach was in place before the houses were complete. The cell phone signal is poor so we have real difficulty communicating.

Paul · 22 August 2019

★★★★★ 5/5

Trustpilot

Outstanding experience from start to…

Outstanding experience from start to finish! Kate and Dom have been exceptional. We love our new home on Wedmore Grange. The site is very well managed and designed. The layout of the Camden is fantastic - perfect for us.

Bridget · 5 November 2021

★★★★★ 1/5

Trustpilot

Buyer beware

I will never recommend this house company. Do not buy a house from them. I cannot be more clear. You are putting your money and health at risk. I would recommend you buy from anyone else other than this disreputable and dishonest company. If you look for a house in Stogursey Somerset you will not find it listed on their website. They disowned this site when they were unable to sell the houses 11 years ago. Properties were left on leasehold land never having been past to the parish council or any of their Section 106 obligations fulfilled. Strongvox have their own management company whose 2 directors are also the directors of Stongvox and they have demanded a site maintenance fee from each resident. The money was rarely used to maintain the communal areas properly. We have basically paid for Strongvox to maintain their own land! Strongvox failed to complete the site to the original planning agreement. They have since submitted a number of variations to build on every possible green space on this site, including a toddlers playground. They kept closing the play area saying that it had been condemned but the safety reports always show that it is safe. Another misrepresentation and misuse of funds. In their words they need to recoup money at the expense of their existing customer, a statement they submitted to the West Somerset Council Planning Committee. Nice attitude Mr Alford. He also boasted for a number of years at various public meetings that he has the planners in his pocket and they will pass the planning application anyway. Shame your company couldn't finish a housing estate within 10 years. If you wish to find out how strongly residents feel I suggest you look at the West Somerset Planning Portal for Paddons Farm/ Lonlay Meadow. The objections are damming.

Richard · 20 February 2019

★★★★★ 1/5

Google

We moved into our home in Wedmore in June 2021 and the sales process was positive. However, shortly after moving in and putting pictures on the walls we had mould spread from ALL external walls behind all pictures, new and old. The mould extended the length and width of all pictures and spread through the frames and the pictures/prints themselves, which are now damaged. Whilst Strongvox have covered the mould on the walls, they refuse to take any responsibility for this, refuse to investigate it thoroughly (I was promised an examination by an accredited expert, but this ended up being moisture readings taken by a Strongvox employee, who had never used the tool before) or compensate us for the damage caused. The issue is indicative of poor insulation, which would also explain why parts of the house are cold, particularly for a new build. I have given Strongvox over 2 months to resolve the issue before writing this review, which they have not done.NegativeResponsiveness, Quality, Professionalism

Sarah · 27 August 2022

★★★★★ 1/5

Google

The Strongvox site in Stogursey Somerset is not finished after 8 yrs!! They only layed the road surface and pavements properly on the site a year ago after 7yrs of raised ironwork and mud. They have now applied to amend the original planing permission asking to squash in extra houses on all empty green areas on the site that were left landscaped on the plan you buy from and this includes them wanting to move a children's play area which is used by both the children on the estate and the existing village residents and build 2 houses in its place!! They haven't finished building to the original plan and they now want to build more houses and change the layout of the site completely. Watch out if you have any landscaped or recreational space on your new build estate as they will want to build on it!!!!! Buyer beware!!!

Richard · 22 June 2018

★★★★★ 5/5

Google

I purchased two properties from Strongvox over a 5 year period and found the whole process very easy. There were very few snagging items and no problems even after several years of ownership of the first property. After the initial purchase, some minor issues were rectified very quickly and on one occasion when I needed some advice, a staff member even offered to come over in their own time one weekend to see if they could help. 5* in every respect. I look forward to purchasing another property from Strongvox in the future.

Neil · 22 June 2017

★★★★★ 1/5

Google

Recently had a terrible sales experience when trying to buy an apartment plot 55 at Laurel Hill. I ended up pulling out due to: 1. Complete failure to mention "pet/animal" ban at the beginning of the purchase process. I had only found out about this during the "reservation checklist" appointment, some four weeks after property was reserved. 2. The lease terms which are just, in my opinion, unreasonably restrictive without any justification provided and, therefore unacceptable. They even forbid putting stuff on your balcony (including clothes drying rack)! 3. The unwillingness to negotiate terms of sale/lease. Every query was met with a stern "no". 4. The misleading information around the size of the property, which changed multiple times: from 880 sqft during my property reservation, to "809 sqft without balcony" during my "reservation checklist" and to finally "809 sqft with balcony" based on the information rudely provided by the Strongvox solicitor. One hundred square feet less than promised is a lot! 5. The misleading/incomplete information around what sort of flooring would be provided. This again changed throughout the course of my interaction between sales team and solicitors. 6. And even just the fact that the sales advisor did not have any useful information and stuff she did tell me was either plain wrong or misleading. Every time I asked even the most basic question, I was directed to my solicitor to get an answer. Ridiculous. Apparently, the previous buyer pulled out because they did not get their mortgage approved (sales advisor's words). I think not, I bet the pulled out for the same reasons as me. Do not recommend.NegativeResponsiveness, Professionalism

Albert · 21 June 2022

★★★★★ 2/5

Trustpilot

Ok houses, but little or no interest in supporting customers after completion

Saturday morning and life is good in our 12-13 month old Wedmore Grange Strongvox home. Until we find we can't get into our manual opening garage door. Our only access is from the outside, so bit of a dilemma! Quick internet search suggests it may be the handle mechanism is jammed. Numerous sites saying don't force it, it's a job for an engineer. No problem, I'll pop to sales office onsite, explain, and get an approval to go ahead with using a call out service to gain access. This is where my morning goes wrong.

Mike · 20 June 2022

★★★★★ 5/5

Trustpilot

Beautiful Family Home at Jubilee Gardens

We were the first family to move into the Jubilee Gardens development in November 2023 and have been nothing but happy with our new home. Kate and Laura provided fantastic customer service throughout. Kate especially understood our needs and even to this date provides a genuine interest in ensuring we have settled into our new family home.

Claire · 24 January 2024

★★★★★ 5/5

Trustpilot

Just wanted to express our sincere…

Just wanted to express our sincere thanks to Dom and Chris at Wedmore Grange! Their customer service is outstanding! Above and beyond! We have had many new builds, and we cannot praise them enough!

Paul · 7 July 2021

★★★★★ 1/5

Trustpilot

Cold and Damp

We moved into our home in Wedmore in June 2021 and the sales process was positive. However, shortly after moving in and putting pictures on the walls we had mould spread from ALL external walls behind all pictures, new and old (it's a shame I can't add pictures to this review - see my google one). The mould extended the length and width of all pictures and spread through the frames and the pictures/prints themselves, which are now damaged.

Sarah · 13 December 2021

★★★★★ 5/5

Trustpilot

Matt & Monica : We have recently moved in to our new…

We have recently moved in to our new house at Wedmore Grange , as purchasers of a newly constructed home for the first time . This journey with Strongvox has been , and continues to be , a positive experience. Kate and Laura in the sales team were friendly and informative from the start and kept in regular contact with us throughout the whole buying process . They always listened to us and did their very best to empathise and deal with all of our requests in a timely and efficient manner . Now we are in occupation of our home , we are experiencing exactly the same level of personal attention via the SV customer service regime . Chris and Dom are very supportive and attentive in helping us resolve the inevitable teething problems associated with a new build and all of their on-site personnel and subcontracting team are friendly , prompt and efficient. We feel like an appreciated member of the Strongvox family . Long may it continue .

Matthew · 14 August 2021

★★★★★ 5/5

Trustpilot

Matt & Monica : We have recently moved in to our new…

We have recently moved in to our new house at Wedmore Grange , as purchasers of a newly constructed home for the first time . This journey with Strongvox has been , and continues to be , a positive experience. Kate and Laura in the sales team were friendly and informative from the start and kept in regular contact with us throughout the whole buying process . They always listened to us and did their very best to empathise and deal with all of our requests in a timely and efficient manner . Now we are in occupation of our home , we are experiencing exactly the same level of personal attention via the SV customer service regime . Chris and Dom are very supportive and attentive in helping us resolve the inevitable teething problems associated with a new build and all of their on-site personnel and subcontracting team are friendly , prompt and efficient. We feel like an appreciated member of the Strongvox family . Long may it continue .

Matthew · 14 August 2021

★★★★★ 5/5

Trustpilot

Excellent Service and Great Quality Homes

We bought a secondhand Strongvox home just over a year ago, and the house itself is absolutely fantastic, really well built and clearly of high quality.

Sophie · 8 April 2025

★★★★★ 5/5

Trustpilot

We cannot recommend more highly

From the moment we visited the Sales Office to enquire about the development at Wedmore Grange through to the completion of the purchase of our property, Laura and Kate, Sales Advisors could not have been more professional and supportive.The day prior to moving in we were hugely disappointed to find that the fencing behind the car ports had not been done and the driveway had not been tarmacked as promised by senior management. Chris and Dom, Site Managers, were immensely helpful and went above and beyond to ensure fencing and a gate was in place first thing the next day to keep our dogs safe and rearranged schedules so our tarmac was completed that afternoon. They were both really friendly and immensely helpful and I feel confident that should we have any future possible problem they will do their best to resolve it asap. The team at Strongvox are fantastic, we highly recommend the developer and we are delighted with our beautiful, superbly finished new home.

Sue · 5 April 2021

★★★★★ 5/5

Trustpilot

Well designed homes built to a high…

Well designed homes built to a high standard and backed up with excellent aftersales customer care. Naturally you would expect a few snagging points after moving in and noticing them after a few days. It's the way they are handled that's important.My list was quite small and minor however all were dealt with within 30 days of moving in. All staff are very polite and aproachable. I would reccommend Strongvox as a devloper to anyone considering to purchase a new build property.

Customer · 12 March 2021

★★★★★ 5/5

Trustpilot

Me and my husband and family have just…

Me and my husband and family have just moved into a new 4 bed property in Wedmore and it’s one of the best built ‘new builds’ we have been in! Everyone has different opinions on new and old houses but this one is ideal for us in terms of location and size for our family and it’s really spacious our lounge diner is huge! The gardens are a nice size too not like some of them where you can only fit a tiny shed in and that’s basically it! Well done strongvox you have done us proud ! 🥳

Lucy · 11 March 2021

★★★★★ 5/5

Trustpilot

Come see for yourself and don't let bad reviews put you off!

Myself and my wife recently purchased a four bed property from Strongvox in Wedmore and can honestly say I cant rate them highly enough. I didn't read any reviews for the company prior to moving in and glad I didn't as it seems like with most review sites only the bad experiences ever seem to get written as everyone else is busy enjoying there new home. We are super happy with the build quality of our new home and the finish is exceptional. We have been here 4 months now and they have gone over and beyond with and snagging issues which we had and they were all tiny things which you expect in any new home. We have got to no lots of the other new residents and haven't heard any bad feedback.If there is one thing I would suggest to Strongvox and any other new build companies is to spend more time making the garden more useable! Ours wasn't very good (We didn't mind as we planned on getting a landscape company in anyway) but for the cost of the houses I would expect a more useable garden. Way to much top soil under the grass! Please don't let reviews put you off! Come take a look at the houses for yourself and look at the quality! You won't be disappointed!

Alex · 8 March 2021

★★★★★ 1/5

Trustpilot

Horrendous company

Horrendous company. Half the houses in our estate have had major structural issues, Strongvox will try and wash their hands of it, so many issues with sub standard work from the word go.How these houses were ever signed off in the first place we don't know. Gable walls falling down, coping stones falling, all on houses less than 9 years old. come and visit Cossington estate to see for yourself if your thinking of buying a strongvox home.Customer service is appalling from the directors right down to first point of contact on the phone. Disgusting company. DO NOT BUY. Customer

Paul · 6 March 2021

★★★★★ 4/5

Trustpilot

Much improved!

I have previously reviewed this company and stated that their customer service was not up to standard and that the snagging list was far too long and unacceptable. I believe in giving people a chance to put things right and in fairness they have been trying hard to do this in a challenging environment with Covid. Lets hope this continues and final issue are resolved. Much improved well doneUpdate, I do believe that the Customer Service team are doing there best and communication is massively improved

Nick · 1 March 2021

★★★★★ 5/5

Trustpilot

After sales customer care review - positive experience

We completed on our new home in Limers Lane in September 2025, and reviewed our positive experience with the sales team and on site builders.

Yola · 14 February 2026

★★★★★ 3/5

Google

We have been promised that the plants to replaced at the front of our home will happen next week. After three months of such reassurance I am not convinced. Plants that are not hardy died in February. Always there is an excuse to early, to …

Matthew · 16 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

We purchased a property from Strongvox at their development in Wellington 2 years ago. We were very pleased with the excellent quality and attention to detail of our property. The customer journey was fantastic and the sales team were very patient as we had some hiccups with our mortgage.Any snags we had were dealt with very efficiently by the wonderful customer care department.The overall experience of buying a Strongvox home was very pleasant and stress free.

Rob · 9 March 2021

★★★★★ 2/5

Trustpilot

Unfinished roads at the Wedmore site why ?

Could anyone from the strongbox team please tell me when the roads in our development will be tarmacked this is a straight forward question so can I please have a straight forward answer as to when ? And why it has not been done ?

John · 7 April 2024