Strongvox Nether Stowey reviews

★★★★★ 1/5

Google

Be VERY careful when dealing with Strongvox, as they can't be trusted. After 2.5 years we're still waiting for everything to be fixed, I've never known a company to drag their feet as much as Strongvox. The worst issue: Both staircases were fitted incorrectly and they wanted us in a hotel for over a month while they fitted two new ones. Other issues: - We all smell the drains every summer because the sewage system hasn't been built properly. So, if you thought that you could open the windows on hot summer nights, think again. A member of staff also let slip that this isn't the only development to experience an issue, either. - They knew we were using Help to Buy and let us submit the application when they didn’t have funding. I could let that go, but worse was that they lied and told our mortgage advisor they had the funding when they didn’t. So, he submitted the application again only for it to fail. We then had to complete a new application, as you can’t use the same one. - We were told to pay £4,000 more than we’d previously agreed on the flooring because of their disorganisation. - Some snagging issues are marked as ‘closed’ without being fixed, nor telling us. - Both staircases were fitted incorrectly during the build but were signed off anyway in the hope that we wouldn't notice (we were told by one of the first site managers and also picked up from a snagger's inspection). They kept delaying this and ignoring us, hoping we'd give up. They attempted to compensate us by promising new handrails of our choosing and panelling on the walls, only for Robert the Director to change his mind without a care in the world after saying "we just want you to be happy". His words are very cheap. I've read that he has a carefree attitude towards most things from Googling his name. Very disrespectful. - Fire doors throughout the house had gaps that were too large to slow the spread of a fire, yet I have them on record saying that they’d do it when the house has settled after a year. So, that means we were not safe in a fire until they decide to replace it in their own time, which ended up taking them two years. Who cares if anyone dies in a fire, right? Other issues - Terrible communication from start to finish and non-existent in a lot of cases. - Major snags took two years to fix, some still remain. - Drawn out sales process needing to confirm tiles, kitchen cupboards, carcasses, end plates, cupboard inserts, splashback, handles...you name it, one, at, a, time. - Built-in wardrobes were an option but they didn’t tell us. - We were told that we could choose any of the Karndean flooring from the website, so we paid for some samples only to then be told that we couldn’t have what we’d chosen. - They would never commit to a completion date, right up until the final week. Not great when you have to give your landlord a leaving date. - Bathroom tiles were fitted incorrectly. - Misaligned staircases were from “shoddy workmanship” apparently. - All floors are creaky and most steps on both staircases, in a new build! - There were a number of snags, which you’d expect. However, there were a few issues from sloppiness, such as the dishwasher not working, poor plumbing, and outside doors not locking. These should have been obvious during their ‘inspection’, so we were disappointed to have to sort these out after moving in. Once they've taken your money they don't really care, they ignored a lot of emails and if you call they just tell you the same "we're working on it" line every time. They’ve won awards for customer service, yet we were never asked to take part.

Dan · 25 August 2025

★★★★★ 1/5

Trustpilot

Not worth one star

For would be buyers, first come and look at the joke of a housing development called Manor Court Cossington, 10 years on and the houses that have scaffolding on them because of structural defects. This company should be investigated into as soon as possible from the Directors down to the workforce.Your reply to my review is making the assumption that I have a problem with the scaffolding. My problem is the reasons why scaffolding has gone up on ten houses to date. Structural defects include roof truss tie in straps to gable walls, in a number of cases fitted wrongly, also problems with coping stones to gable ends, our ones were in an independent surveyors views, were of the worst he has ever seen for poor workmanship, when our coping stones were removed, inferior fixings were used. There were a number of cracks that appeared in the stone buildings, these were repaired with helical bars installed with epoxy grout.The overall workmanship of the stonework is of a very poor quality, this is a specialised skill more so than straight forward brickwork.The people employed were not of sufficient skill, and the site supervision was not strict enough to detect this.I am informed that one of the site foreman has now become a director of your company which does not bode well for the future if your company. I will now touch on our particular house which from the start of moving in, the staircase had movement and was found once again due to inferior workmanship had been installed, this had to be re glued to ensure no further movement was detected. The poor quality of movement around the windows and the sills plus the inferior mastic that was used has resulted in unsitely gaps where the mastic is coming away from the wall or the frame. The first floor, when walking on it creak and groan, we were told they were only stuck and no mechanical fixing was used, it sounds as though we are living in a cottage of hundreds of years of age instead of a house, given all the faults I have mentioned is still only eleven years old. So as you can clearly see, my concern is not that daily more scaffolding goes up on this development but why it is going up.From the very start of our concerns, and Strongvox coming and inspecting the roof and coping stones told us there was no problem, it was, and I quote COSMETIC.In all it took almost three years before work finally began on our roof.If , the directors of Strongvox have doubts about the authenticity of this, take a look at the copy of OUR surveyors report which we sent to you, which thereafter wheels were put in motion and work began on our house.What an abysmal reply from Strongvox, I have noticed on your reviews that people who feel they can only give you one star do not even get a reply from you, that tells me a lot about the type of company you are, great long replies to people who say how wonderful you are, but to anyone who dares to say anything against you, you have no reply. I can only say what, in my experience,I have gone through in buying a house from such a company as yours. Here we are again almost five years when we started to have serious concerns about our house and its defects, we once again have problems with our roof. It’s been repaired twice now, each time no affect at all, in fact the cracks have opened up along the coping stones worse than they were before, to date 2025 we are waiting for yet another inspection to see what is causing the movement. This has turned out to be an absolute nightmare with no help at all from Strongvox, what an absolute sham of a company.

Sandy · 27 April 2025

★★★★★ 5/5

Google

Editting my first review, as we purchased our second Strongvox home just before Christmas! We had a good enough experience with our first Strongvox home, the only real issue was to do with the maintenance of the management company areas. We're not in our second Strongvox built home from new. This time the experience has been even better. The sales team are fantastic, the build quality is so good and to such a high spec. But I think the best but is their customer care and aftercare. Everything we've flagged has either already been sorted or is scheduled. The team that come in to do some of the decorating snags are great. I messed up putting a stair gate up and had left a couple large holes which they sorted for me no questions. TLDR, a great experience all-round.

Chris · 16 January 2026

★★★★★ 1/5

Trustpilot

Everything went wrong

Everything went wrong. All the houses at Paddons Farm have many defects, many promises to fix........nothing happens. Strongvox take your money, promise Everything....deliver nothing. Avoid at all cost, worse than Barratt Homes. Worst financial decision ever made. No wonder they went, or almost went bust about 12 years ago. Umm, if they can't sell the shoddy houses....they will probably sell to housing associations. Do NOT buy at Paddons Farm, you will lose money and buy a wreck. A very sad shame, so much promise.....that doesn't deliver

Consumer · 19 August 2023

★★★★★ 2/5

Trustpilot

Unfinished business

Hi I would love to know what is happening to the landscaping on the strongvox development in Wedmore . We were shown plans by the site office which depicted beautiful landscaped areas with nature ponds and owl boxes and landscaped grassed areas ! None of this has happened and sadly lots of weeds are now part of the unfinished grass verges !This is so wrong it wasn’t what we all bought in to ! You were very quick to take large deposits and once the final house was sold all customer care seemed to fall apart ! Please can you tell me and other residents when the landscaping will be concluded ! John

John · 26 June 2023

★★★★★ 5/5

Google

Just wanted to write and say thank you to the lads Greg and Jack that sorted some snagging recently. We had to go out on their last afternoon working so we didn’t get chance to thank them personally for their hard work. They have done a lovely job and its much appreciated . They both were friendly and courteous and I have never known such neat and tidy workmen! Also a thanks to Kate and Laura for helping us have such a swift and simple purchase. And many thanks to the site manager Dom who has also been really helpful with everything.

S · 21 June 2023

★★★★★ 1/5

Trustpilot

Lovely looking home but under the skin…

Lovely looking home but under the skin the build quality is really lacking.Sadly despite the usual customer focused claims the after sales once they have your money is really quite poor.Some 2 months or so after moving in we are still finding issues and still having to chase to even get a reply on some points outstanding from day one.So now 4 months in and an update. Barely any traction and as I type a home full of tradesman for 2 weeks and multiple admissions of our “show home” being anything but a show home and overall a really poor finish. It looks more like a building site with most of the house still needing redecoration. It is a shame I cannot post pictures!Update 3 and things seemingly get worse. Our “show home” is everything but show. Worrying is the number of trades people telling us the house is full of poor quality work and basic errors.As we stand our show home work has ceased after two weeks of remedial work because in truth it now looks worse and we are left with a dust ridden mess. Having been promised a response as to how this will be rectified we sit here a week on still waiting yet again. With so much work to do and our home a complete mess it makes us so sad. Promises promises promises and no delivery!

David · 15 February 2023

★★★★★ 3/5

Trustpilot

I have generally had a very good…

I have generally had a very good experience with this builder and customer service and have left reviews accordingly. We are now past our two years guarantee with Strongvox and there are quite a few issues particularly with taping joints and in our kitchen diner the metal corner strip by the bifold doors has detached causing the plaster to blister. I am finding myself constantly now repairing what can only be described as poor workmanship in the first place. i would urge Stongvox to look at the contractors that they are using as the workmanship is clearly not up to standard. Seb is aware of this issue in the kitchen and has stated "it must have been knocked" I can categorically tell you that it hasn't and you can clearly see that the metal angle bead has detached from the plaster board.

Nick · 6 January 2023

★★★★★ 2/5

Trustpilot

Shame that you can’t get in and out of…

Shame that you can’t get in and out of your drive ways as housing association are blocking your drives when they have there own parking spaces .. Strongvox ram these houses up but the parking is a nightmare this is at Nether Stowey in Somerset .. Have now put a complaint it to Housing Association.. let’s see what they come back with .. now just found out that the council have permission to build 500 houses on the estate at Nether Stowey everyday I come home and can’t get in my drive .. How about Strongvox placing some Bollards up so no one parks opposite my drive ways!!!!!! Probably not

Elaine · 28 March 2026

★★★★★ 5/5

Trustpilot

Good quality homes

We would like to thank Dominic, Tony and all the team for doing such a great job. Strongvox are a good quality builder and we are so pleased to be in our new home. We've got the usual minor snags to be corrected (as with any new home), but Strongvox are committed to ensuring that everything is sorted to our satisfaction. Thanks also to Kate and Laura in the sales team for all their support.

HT · 5 January 2023

★★★★★ 5/5

Trustpilot

Wedmore

WedmoreHaving Purchased an absolutely stunning 4 bed detached house from Strongvox. We are over the moon with everything. Kate and Laura were on the ball, kept us updated with everything going on and were super pleasant to deal with. As the build got closer to completion we had the pleasure of meeting Dom and Chris who confidently showed us round pre and post completion. All four of them answered every question we had and it made the whole process smooth and simple. The quality of the house is outstanding. Spacious, well laid out and brilliantly put together, so much so we found ourselves hunting for snags that didn’t exist. We did need some assistance with getting WiFi connection sorted while we wait for other homes around us to complete, this was quickly and efficiently sorted by Doug who has made sure we have plenty of connectivity while we work from home. We regularly see the folk mentioned above and they have been what feels like bend over backwards helpful. Can’t praise everyone enough. Thank you.

Lee · 30 March 2021

★★★★★ 5/5

Trustpilot

Excellent service even after three years!

I was very surprised to read some of the vicious reviews for some Strongvox sites and felt I wanted to put the record straight! We bought our beautifully designed bungalow in a quiet cul de sac just over three years ago, an have always just loved it. There were the inevitable snags at the beginning, but they were dealt with in a timely manner with excellent customer care from Jennifer. This review is specifically about something which happened a month or so ago, when I rang Jennifer three years after moving in. She remembered me and was very helpful, although I knew I was way outside my two year warranty period. I explained why I was ringing for advice and definitely not complaining, but Jennifer said that Adam would be on site the following day and he would call in to see if he could help. Adam turned up at the arranged time and did the job, which took almost 1.5 hours, beautifully. I am very happy to recommend Strongvox for building high quality stylish homes and for excellent after sakes care.

Sara · 20 March 2021

★★★★★ 5/5

Trustpilot

An Excellent Move.

I have moved into a new build Strongvox property in Wedmore in the last 6 months. From the outset, when I reserved the property, I found the staff exceptionally helpful. I have never lived in a new build before, it is built to such a high standard with every attention to detail. There were a couple of small snagging issues that needed sorting once I had moved in. These were rectified promptly and with care. I can not recommend the Strongvox properties highly enough and I am delighted with my new home. It is certainly worth visiting a Strongvox show home to get a picture of the high specification standard.

Mrs · 15 March 2021

★★★★★ 5/5

Trustpilot

Buying a house between lockdown 1 & 2

Buying a house in 2020 between lockdowns and moving from Cheshire to Somerset, was never going to be easy, but I have to say, that Strongvox helped me at all times.They accomodated my random trips from Cheshire (as rules allowed) so that there was always a member fo staff to meet with me. There were no 'pushy' sales staff, a great team of builders, who were very approachable and an after sales service team who dealt with my (minor) snags expeditiously.I chose The Helford and I am very pleased with it - it really is a lovely house.The whole process was streamlined from initial decision to choosing fixtures and fittings, to the final handover on the date agreed.My dealings with Strongvox as a company was a positive experience.

Stephanie · 10 March 2021

★★★★★ 1/5

Google

Please pick another builder to save yourself a lot of stress I’ve spoken to lots of people with new build properties and Strongvox appears to be one of the worst I’ve seen in terms of plumbing, customer care and general finish My property is under 2 years old and Strongvox refuse to uphold the 2-year builders warranty (NHBC insurance). They didn’t plumb in the toilet and bath correctly, and are still dragging their feet and refusing to fix leaking waste from the toilet which has gone into the wall and plasterboard I’ve raised a formal complaint and am leaving this review in the hope this might speed them up

Beth · 24 October 2025

★★★★★ 2/5

Google

We purchase in 2020 at North Curry and very concerned about the shoddiness of some electrical work culmination recently in major boiler breakdown caused by poor wiring at new and the electrican not adhering to the diagrams laid out this had=s resulted in not inconsiderable cost in rectifying and lost confidence in the workmanship Lockyers field North Curry

Owen · 16 February 2026

★★★★★ 1/5

Google

My sister bought a property from Strongvox 3 years ago after being in the house for 6 months they put up a 6mtr pole for Tv aerials that towers over her garden spoiling her garden views! As a single mother to two kids she has her hands full but has been constantly battling with the team at Strongvox, they finally agreed an amount to give my sister with no time frame but then refused to pay it too her! We reviewed them here and they asked us to take it down which we did but they haven’t held up their side of the agreement! This feel like a David and Goliath fight but it’s left her with no choice but to go too a local MP and the news papers. Buyers beware

Nicholas · 24 March 2024

★★★★★ 5/5

Trustpilot

Very good developers

We have just recently purchased a home through StrongVox. Matt, Simon, Sabrina, Kate and Dom have all been very helpful. Any snags are in hand and they are quick to respond to any issues. We are very grateful for their attentiveness.

JA · 11 September 2025

★★★★★ 1/5

Trustpilot

Warning

My sister bought a property from Strongvox 3 years ago after being in the house for 6 months they put up a 6mtr pole for Tv aerials that towers over her garden spoiling her garden views! As a single mother to two kids she has her hands full but has been constantly battling with the team at Strongvox, they finally agreed an amount to give my sister with no time frame but then refused to pay it too her! We reviewed them here and they asked us to take it down which we did but they haven’t held up their side of the agreement! This feel like a David and Goliath fight but it’s left her with no choice but to go too a local MP and the news papers. Buyers beware

Nicholas · 16 October 2023

★★★★★ 5/5

Trustpilot

Fabulous Experience

We recently moved into our new home at Cricketer Farm, having had a couple of nightmare dealings with two other developers, Strongvox have been a pleasure to deal with, especially Kate and Laura in the sales team,

Somerset · 10 May 2023

★★★★★ 2/5

Trustpilot

We moved into Wedmore Grange last…

We moved into Wedmore Grange last October Our first new property ever and we’re delighted. We did have several minor problems but eventually they were corrected. We have one outstanding item ( plot 78) relating to a missing tree and shrubs We are however very disappointed with the landscaping of the whole development and the state of the roads. Tony informed us the tarmac would be laid in February!! We are dealing with noise dust and and terrible road surfaces. The weeds are waist high and very unattractive It would be very helpful if the company could update the home owners how much longer we need to put up with these issues. It would seem the company have moved on to new developments not bothering about the Wedmore homes.

Mr · 7 July 2023

★★★★★ 1/5

Google

Sadly simply cannot recommend at all based on being left with a dreadful finish and so many problems on our home. This backed up by a really poor after sales and customer care experience. You are left feeling like they simply don’t care. They will never answer their phone, never respond to emails and as we are experiencing simply ignore all attempts to contact them. Buyers beware. See just a few pics of our supposed “show home” some 5 months after moving in. This is how we have now been left with most rooms part decorated after repairs (to every single room in the house!), wallpapered walls damaged and mouldy, dampness, leaks, plumbing and electrical issues, boiler problems and a large list of issues not being dealt with despite some being months old. As per other reviews I’ve seen watch out for some of the worst “taping” you will ever come across. Despite their own team admitting the it is “simply poor workmanship” they left us like this 3 weeks ago and since have practically ignored us. These are repairs and they now comment that “we told you it might look worse after we tried to fix it”. We are not sure how to respond to that!

David · 21 June 2023

★★★★★ 1/5

Google

Do you realise that the properties in Nether Stowey don't have proper handrails????? Do you even realise that a proper handrail has to offer support in case of a fall???? Do you realise what the lack of support can do in case of a fall???? Your lack of proper follow of the law requirements destroyed my life and the one of my family!

Mirela · 24 March 2024

★★★★★ 1/5

Trustpilot

Appalling customer care

I bought a apartment from them a year ago and for the last 11 months have had a problem with the solar panel fuse switch tripping every time it gets windy and because it was on a row everything else was tripping so I got in contact with customer care and it took about 2 months for someone to come round and isolate the solar panel switch from the rest and they said that would sort it out!! As soon as it got windy it tripped again!! This is still going on now for 11 months and no one seems interested. I emailed strongvox customer care again 3 days ago and no answer, this is appalling customer care having a problem and still not sorted out 11 months later and anyone thinking of buying a strongvox house or apartment should take into consideration how bad there customer care is

Ian · 25 November 2022