Every review we hold for the Nailsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service. Hands-on, responsive and helpful. Stuart, Judith and Angela really smoothed the whole process for us.PositiveResponsiveness, Professionalism
Ross · 27 August 2021
Agent replied · 7 July 2023
It is lovely of you to take the time to post a review, especially given the working hours that you keep. We all hope that you are enjoying your fabulous new home and you are all well and have settled in nicely, new house new baby, the order that they arrive is not so important in the grand scheme.
★★★★★ 4/5
GoogleAlways responded very well when contacted during house sale and purchase and in a most professional mannerPositiveProfessionalism
Barrrie · 27 August 2021
Agent replied · 7 July 2023
Thank you so much Barrrie and Connie, we were delighted to help and we are sure you are loving your new home in Nailsea after so many years at your lovely house in Flax Bourton. It was a pleasure selling for you and even nicer having found you a property too especially such a nice one in a great location. Kindest regards and to you both. Stuart, Angela, Tom, Carol and the whole Hensons team including Darren!
★★★★★ 5/5
GoogleI would like to thank the whole Team at Henson's for being so professional and helpful.They made a process i don't like almost enjoyable and very easy.
Alan · 9 July 2015
Agent replied · 7 July 2023
Thank you so much Alan. You were great to work with which makes it so much easier for all and we are glad we got result you wanted at Treetops
★★★★★ 5/5
GoogleLovely and friendly staff also very professional! Best estate agents in North Somerset by far!PositiveResponsiveness, Quality, Professionalism
H · 27 August 2020
Agent replied · 7 July 2023
Thank you very much for the 5 Star review please stay safe and well. Best wishes from us all at Hensons
★★★★★ 5/5
GoogleA very good estate agent will always do there best to help you
Adrian · 7 July 2021
Agent replied · 7 July 2023
Thank you very much Adrian for your 5 Star review, we are always pleased to help as much as we possibly can.
★★★★★ 3/5
GoogleSeem nice enough but Never returned my phone calls!
David · 7 July 2021
Agent replied · 7 July 2023
Dear Mr Barnett, We have checked back through our voicemail messages to find when your call (s) were made. They are digital and all archived so we can go back months and years. We did find a couple of calls from a Mr Barnett but there was no number left to call back. Our telepohone system of the time only allowed us to scroll back 25 calls so we werent able to trace you and we hoped you would call again. We are sorry you only gave us a 3* review but if there is anything we can still help with please email us at info@hbe.co.uk and we repsond even today. Good Friday despite being officially closed today. Thank you and we do hope to see your email.
★★★★★ 1/5
GoogleAbsolutely atrocious service
Elena · 8 July 2019
Agent replied · 7 July 2023
We were very sorry to read this review as we have no record of having interacted with you as a buyer, seller, landlord or tenant. Given that there were a number of bogus reviews posted when a now closed competitor rebranded, we are concerned about any poor review. If there was a problem, please email us at info@hbe.co.uk because as a family run company we always want to give a good service and if there is something we can improve then let us know.
★★★★★ 5/5
GoogleRating only, no written review.
Stacey · 7 July 2022
Agent replied · 7 July 2023
Dear Stacey, we are extremely grateful for your kind review. Best wishes from everyone at Hensons
★★★★★ 5/5
GoogleRating only, no written review.
Jennifer · 7 July 2022
Agent replied · 7 July 2023
Thank you very much for giving us 5 stars Mrs Eskell. We are always grateful for your feedback.
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 7 July 2021
Agent replied · 7 July 2023
5* clients. We know you like to keep it short :-) Thank you Mr and Mrs C.
★★★★★ 5/5
GoogleRating only, no written review.
James · 7 July 2021
Agent replied · 7 July 2023
Thank you so much for your kind 5* rating Mr Bell.
★★★★★ 5/5
GoogleRating only, no written review.
Hannah · 7 July 2021
Agent replied · 7 July 2023
Massive congratulations to you both and we are sure you will be very happy in your new house. Your lovely apartment is all sorted and we are really looking forward to working with you in the future especially given the friendly Arsenal v Spurs banter that has developed between Dan and Angela!
★★★★★ 1/5
GoogleRating only, no written review.
Ryu · 7 July 2020
Agent replied · 7 July 2023
We are very sorry to see you have given us just 1 star, we do not have any record of having interacted with you and as there are quite a lot of bogus reviews around in Nailsea we would love you to contact us to see how we me may be able to do better.
★★★★★ 2/5
GoogleRating only, no written review.
Jacqui · 7 July 2020
Agent replied · 7 July 2023
We are sorry that you have for some reason not been happy with what we do but if you would like to email us at info@hbe.co.uk and lets us know what went wrong we will see what we can do to help you.
★★★★★ 5/5
GoogleRating only, no written review.
Aaron · 7 July 2020
Agent replied · 7 July 2023
Thank you for the 5 star review we were very glad to help you find your property and we hope you will all be very happy in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.