Every review we hold for the Nailsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot speak highly enough of the team at Hensons. Always friendly and a wonderful experience renting from them. Special mention to Paige and Carol, if only every company was as professional.
Gavin · 8 May 2023
Agent replied · 7 July 2023
Particularly on behalf of Paige and Carol but from us all thank you very much for your kind words. Everyone works hard to make everyone's journey with us as easy and pleasurable as possible.
We are all delighted to hear that you are so happy, and you know where we are if you have any queries at any time.
Thank you once again, the Hensons team.
★★★★★ 5/5
GoogleStuart and Carol at Hensons, have been nothing but amazing!
Such a friendly team and not to mention extremely efficient ! This has helped make the process at such a stressful time of year to move run much smoother and …
Rhianna · 15 April 2025
Agent replied · 29 December 2024
Dear Rhianna,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that … More
★★★★★ 5/5
Google5 star service from Hensons.
Really appreciated the time and careful consideration given into marketing our home properly and appropriately, with great attention to detail and using their vast local knowledge and experience. Pricing a property is always tricky and they achieved over the guide price due these factors.
Once we had a sale confirmed and the conveyancing started that’s where the hand holding began, from wobbly buyers to wobbly venders they kept us sane, managed the relationships well and used their connections at the solicitors to speed things up. When there were bumps in the road they were there for you through it all. Felt very much like you were on the journey together as a team.
Wouldn’t go anywhere else!
Jane · 9 March 2023
Agent replied · 7 July 2023
Thank you both so much for the great review, its been a delight helping you on your journey and we are so pleased that you have found your next dream home. We are really looking forward to your Instagram posts as the (very old) new house evolves. Best wishes from Team Hensons
★★★★★ 5/5
GoogleAbsolutely fantastic...
Angela went more than an extra mile to help with the sell and purchase of our property’s in what turns out to be a very stressful sale..
Stuart And Angela were just simply fantastic..
Cannot recommend them highly enough.
One of the few agents that actually care.
Kelvin · 7 July 2020
Agent replied · 7 July 2023
Thank you so much for the lovely review. Such nice comments mean so much to everyone in the team
★★★★★ 5/5
GoogleWe had a really positive experience of buying a home with Hensons, Angela was really attentive but never pushy (unlike a lot of other agents we had dealings with!) And kept regular communication to alleviate some of the stress! We certainly wouldn't hesitate to recommend them
Clare · 7 July 2020
Agent replied · 7 July 2023
We are truly grateful for genuine reviews. Thank you so much and we hope you are all settled but as we said if you need any advice at any time in the future please don't hesitate to call us. Best wishes teh Hensons team.
★★★★★ 5/5
GoogleI’ve bought and sold a few houses in my time but I’ve found Hensons to be a cut above the rest . I’ve used them twice now to sell my house. Not only have they managed to get a very good price but their communication and help during the sell is what puts them above all others in my opinion .
Moving home as we know is one of the most stressful things you can have but all the staff at Hensons manage to make it as stress free as possible and they go above and beyond what I expect from an estate agent .
Don’t use anyone else !!
Mike · 7 July 2022
Agent replied · 7 July 2023
Well, our only regret having sold another house for you Mike is that we won't see as much of you for a little while, but we have and will follow your international exploits on Facebook. Thank you so much for the extremely kind review, especially given how many pressures you have on your time in different time zones. Please accept our gratitude as your agents and we wish you and all the family the very best for the future. Until next time, Bon Voyage and Happy Landings from all at Hensons.
★★★★★ 1/5
GoogleVery unprofessional.
Asked over 4 days to see a property.
Was eventually TOLD we could see it at 11am on a weekday! Well we work full time …
Mel · 15 April 2025
Agent replied · 26 August 2024
We are deeply saddened to read your review and understand your frustration at not being able to view a rental property that we were marketing to To Let. The delay arranging the viewing was, as advised, because we were waiting for the … More
★★★★★ 5/5
GoogleJohn and the team at Hensons in Nailsea have made the recent sale of my mother's bungalow as stress free as possible. Right from the start we felt confident that we were in good hands, and this continued throughout the process. Many thanks!
Cathy · 8 July 2016
Agent replied · 7 July 2023
That was a very kind review and you were a lovely client from start to finish. We wish you health and happiness.
★★★★★ 5/5
GoogleWe recently sold our house in Nailsea, with Henson's Estate Agents of Nailsea. We could not have been more impressed with the service we received from start to finish, We compared four estate agents when considering putting our house on the market, Stuart visited us and had a wealth of knowledge of the immediate area and indepth knowledge of the property market. Both Tom & Carol then visited to familiarise themselves with the property prior to showing prospective buyers around.
They kept us in touch and updated on a regular basis, then when we had accepted an offer that we were delighted with, Angela then took over the sale and dealing with the purchaser's, All the Solicitor's and Estate Agents in a chain of "Seven" We are of the firm belief that the sale would not have progressed smoothly without Angela's stirling and dogged hard work. We want to thank them all for their friendly and professional service, We cannot praise them enough. Jon & JackiePositiveResponsiveness, Quality, Professionalism, Value
Jon · 27 August 2021
Agent replied · 7 July 2023
Dear Jon and Jackie. We were delighted to help you, we genuinely miss seeing and talking to you both, but we are of course pleased, despite the long chain that it all worked and you are in your ‘dream home’. Every review is appreciated but we are extremely grateful for your in-depth and lovely summary. Best wishes from Stuart, Angela, Tom, Carol, Judith, Kristine and everyone at Hensons.
★★★★★ 5/5
GoogleThank you to Hensons for selling our home. We could not have picked a better team, with every member being professional, polite and friendly. The communication was always flowing, we had a lot of dealings with them (many at the end due to solicitor hold ups) and we got to know many of the staff very well in this time. We actually enjoyed visiting the office with our little girl and speaking with them daily for a while! We built a great relationship with them and really valued their advice when it came to finding a property for us to buy. We are so pleased we picked Hensons to sell, we are currently renting through them and very much hope we’ll find a home to buy through them too! We are grateful to you all but special mentions to Carol for being so lovely at the beginning of our search & setting such a good impression of what the rest of the team were all about and Angela for her sheer tenacity and support in those final weeks before completion.
Thank you all!PositiveResponsiveness, Professionalism
Liz · 27 August 2021
Agent replied · 7 July 2023
Thank you so much for your fabulous review. You have been lovely clients from the very first time we met and it has been an absolute pleasure to help you with your moves.
★★★★★ 5/5
GoogleWe had a great experience with our estate agent (Tom), he worked so hard to sell our house, bought so many sellers to view our house! Excellent communication keeping us updated on feedback and throughout the whole process kept us calm! I think I was a bit of a nightmare but he kept us at ease and was great! Excellent salesman, showed us many properties and always was on the hunt for what suited us and what we wanted!! We both think he has an excellent career ahead of him!
Yasmin · 7 July 2021
Agent replied · 7 July 2023
Thank you so much for the great reviews. Now the dust is beginning to settle and all your hard work (and the Dads hard work too) is coming to fruition at the new house we wish you every happiness. All the frustrations of the horribly ineffective solicitor in your chain are probably mostly forgotten now and you have a summer ahead to enjoy a great house and a nice garden. Thank you both for selling with us.
★★★★★ 5/5
GoogleStuart at hensons nailsea has been a great help throughout our buying process. Always there to contact and is always happy to help. Can’t recommend Hensons enough!
Anton · 30 March 2025
Agent replied · 27 August 2025
There are occasions when house buying can be a bit stressful and given the delays caused an out of area firm of solicitors, a roof blowing off a garage in Chepstow in the last great storm and the general ups and downs of chain delays and breaks you have had your share of situations to cope with. However, throughout you have been good humoured and both of you a pleasure to help. If you had a Google page we'd 5* you for being fabulous client's. We look forward to seeing you soon to collect your keys. Best wishes and thank you for taking time to review us. Kindest regards from all of us at Hensons
★★★★★ 5/5
GoogleAt a sad time, selling my late father's home, the Hensons team were sympathetic and professional, making the whole process much easier and less stressful. Thank you.
T · 18 March 2025
Agent replied · 28 May 2025
Thank you very much for your kind and thoughtful 5* review. It was a pleasure helping you with the sale your late father’s home and it was very flattering that you remembered us after so many years had passed since we found you your lovely house. With our very best wishes, Stuart and all at Hensons.
★★★★★ 5/5
GoogleAngela and Stuart moved heaven and earth to firstly get our property sold and then get it over the line during very difficult circumstances. They're very proactive - recommended some good local solicitors and sorted all the little niggling problems caused when selling a house from a distance without any hassle. My only regret is that I didn't hire them to sell the house from the day I put it on the market! Henson's are a cut above the other agents in their area. Thanks again, both of you!
Jon · 7 July 2020
Agent replied · 7 July 2023
A belated response to you Jon for which I am sorry, but it is given with a big heartfelt thank you for your lovely review and a question, have the plans come to fruition since the sale? Let’s discuss it over that beer that we promised ourselves when you are next in the west country.
★★★★★ 5/5
GoogleStuart, Angela and the team have been great! Angela was incredible especially with her tenacity to get the job done! They are a great team!PositiveResponsiveness, Quality, Professionalism
Luke · 27 August 2021
Agent replied · 7 July 2023
Firstly, we loved working with you and thank you for the really kind review. Secondly, we hope you and the children are loving “the mansion”. Lastly, we have still got photos of the amazing Marvel comic wallpaper, just in case you decide to reinstate it at a later date.
★★★★★ 5/5
GoogleHaving experienced many other estate agents I wrongly assumed Hensons would be just like the rest of them. How wrong was I! They are brilliant, incredibly helpful and understanding. From being shown the house to now living in it they have been superb! It’s just so nice to deal with an estate agency that actually care and are empathetic. Honestly so chuffed. 🌟🌟🌟🌟🌟
Pappsy7 · 7 February 2023
Agent replied · 7 July 2023
We were so honestly chuffed to read your review and we were delighted that you chose us to help you with your move. Very best wishes from everyone at Hensons
★★★★★ 5/5
GoogleThanks for all your help Stuart! Made the whole process very easy and less stressful for myself and family. Highly recommended!
Laura · 15 April 2025
Agent replied · 29 December 2024
Thank you so much Laura for your kind words and thoughts. We hope you have all had a lovely Christmas and are looking forward to a fabulous 2025. With our best wishes Stuart and the team at Hensons.
★★★★★ 5/5
GooglePaige was brilliant from start to finish. Thank you Hensons!
Joseph · 7 June 2023
Agent replied · 27 July 2023
Thank you Joseph! It was very kind of you to take time to write a review and Paige wins a prize for the mention. We are very proud of her and all her hard work so it is great that you have recognised her efforts, we are all very grateful.
★★★★★ 4/5
GoogleI've lost count of the number of house moves I've done, more than ten & dealt with many agents. I switched my sale to Henson's, due to a good track record, having sold me my home some years ago, when they were persistent in keeping things on track with a tricky historic matter to resolve. So I went back to Henson's for my sale, as they have skills in both achieving sales & seeing them through to exchange. They have been extremely skilled liaising with all parties, ensuring contracts exchanged after many delays further down the chain. Friendly staff are professional, polite & courteous. Their knowledge of the North Somerset housing market is superb.
Alison · 8 July 2019
Agent replied · 7 July 2023
Thank you very much Alison, I hope you move to Scotland has been a good one for you. Best wishes for the years ahead and kind regards from all at Hensons
★★★★★ 5/5
GoogleSpoke with Stuart today, he was very personable and friendly. He was great to speak with and very informative
J · 15 April 2025
Agent replied · 29 December 2024
Thank you Joseph, we are always very happy to help in any way we can. Best wishes Stuart and the team at Hensons
★★★★★ 5/5
GoogleFriendly staff, good communication. Henson's gave us helpful advice and support throughout the process of selling our house.
Carol · 15 April 2025
Agent replied · 26 August 2024
Dear Mr and Mrs Beale, Thank you very much for the kind words and lovely review. We are all very grateful and we were extremely happy to help you on your journey from one gorgeous home to another. Best wishes from everyone at Hensons
★★★★★ 5/5
GoogleFantastic Team over there when I was looking for a flat. Very understanding and beyond helpful! Highly recommend.
Jack · 15 April 2025
Agent replied · 9 December 2024
Thank you Jack for the great feedback. We are always pleased to help.
★★★★★ 5/5
GoogleVery highly recommended!
We are having long term problems with our house and asked Hensons for advice. Stuart Burdge came out to look at our property. Even though it is unlikely we will be moving imminently he stayed for a good hour, looked around thoroughly, and made many very helpful suggestions that we are following up, including some important advice that we have never received before in ten years of struggles with our house. Thank you Hensons! We shall be recommending you to everyone we know.
Claire · 8 July 2017
Agent replied · 7 July 2023
Thank you very much for the review Mrs Davies, we do hope the problems will ease but don't hesitate to call again for any more advice or contacts.
★★★★★ 5/5
GoogleI've had my opinion of Estate Agents completely changed by Hensons!! They took on the sale of our property and demonstrated a level of patience and confidence that got our home sold for the right price, where others had tried and failed.
When the chain got tricky they went above and beyond to make sure we got the sale closed off; taking on work that should really have been dealt with by others. For that I can't thank them enough, and I'm sure that without Stuarts intervention we might still be waiting for our move date.
Really... Hensons are impressive, and a pleasure to deal with.
Ian · 8 July 2017
Agent replied · 7 July 2023
We are so lucky to be able to act for such fabulous clients and throughout the process you made it a pleasure, but we do always try to make things happen rather than have them happen somehow. Nevertheless, thank you so much for the appreciation and kind words.
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