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Hensons Nailsea reviews

4.6

★★★★★ Excellent

87 reviews across 1 platform

Ivy Court 61c High Street, Nailsea BS48 1AW

Hensons's Nailsea office at Ivy Court 61c High Street is rated 4.6 out of 5 across 87 reviews on 1 platform, including 87 Google reviews rated 4.6. Checked 9 October 2026.

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4.6 / 5

87

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Nailsea office, from every platform, shown as written. First names only.

5/5

Google

We have recently viewed a property through Hensons estate agents and would love to leave some positive feedback. Natasha who showed us around was lovely, very professional but equally down to earth and not pushy at all :) Since then we have had our offer accepted on the property. Stuart has been a wealth of knowledge on the other end of the phone, answering all of questions perfectly with great knowledge and useful info about the property and surrounding areas. He phoned us on a Sunday to get it all sorted which shows dedication :) Thankyou both and we look forward to a straight forward process from here on :)

Chloe · 18 March 2026

Agent replied · 15 April 2026

Thank you very much for taking the time to leave such a thoughtful review. We are genuinely grateful for your kind words about Natasha and Stuart, and on behalf of the team members you have so kindly mentioned, and everyone else here too, thank you; it means a lot. It is lovely to know that you felt well looked after, properly informed, and never under pressure. Buying a home is a major step, and we always hope people come away feeling they have been given honest guidance and the time they need. We are delighted that your offer has been accepted, and Janet and Donna will be in touch next to help guide you through the process from here through to your move. Thank you again, and we very much look forward to helping things progress smoothly for you and welcoming you all to Nailsea.

5/5

Google

My husband and I are looking to move to Backwell following the birth of our son - I phoned up Hensons to try and find out more information about the local market and Stuart was extremely helpful in sharing his insights. He gave me a lot of his time and answered all of my queries helpfully and honestly - in no way did it feel like he was rushing me off the phone which I really appreciated. I learnt a lot from our conversation and am hoping the perfect house will come up for our family. Thank you Stuart for your time and help :)

Annabel · 15 March 2026

Agent replied · 15 April 2026

Thank you very much for such a thoughtful review, it was a real pleasure speaking with you. Moving home with a young family is an exciting time, and Backwell and, indeed, much of North Somerset is a wonderful place to put down roots. I’m very glad our conversation helped give you a clearer feel for the local market and the different areas around the village. Please don’t hesitate to get back in touch whenever you wish, whether that’s to talk through new properties, discuss the market further, or simply to ask a few more questions as your plans develop. Finding the right home is rarely something to rush, particularly when it’s for a growing family. In the meantime, many belated congratulations on the arrival of your son, and we very much hope the right house in Backwell appears before too long. We will do everything to find it for you; of that, you can be assured. With best wishes, Stuart & the Hensons Team

5/5

Google

I recently sold my home through Stuart and his team and couldn’t be happier with the service I received from start to finish. The whole team was professional, knowledgeable, and genuinely committed to achieving the best outcome for me. From the initial valuation through to completion, they communicated clearly and kept me updated every step of the way. Their advice on pricing, marketing, and viewings was spot on, and the property attracted strong interest almost immediately. They handled the negotiations confidently and managed the entire process smoothly, which made what could have been a stressful experience feel straightforward and well organised. What really stood out was their responsiveness and attention to detail. Any questions I had were answered quickly, and they were always proactive in keeping the sale moving forward. It was clear they genuinely cared about both the seller and the buyer having a positive experience. I would highly recommend them to anyone looking to sell their property. A fantastic, professional service and a great result, thank you to the whole team!

Julian · 15 March 2026

Agent replied · 15 April 2026

Thank you very, very much for taking your valuable time to write such a generous review. It absolutely means everything to us at Hensons, particularly given your profession. It was always a pleasure to assist you, and we are delighted that you felt supported and well informed throughout the process. It is great to hear that this made the experience feel simple and well-planned for you, as we always strive to combine clear advice, effective marketing, and careful management of the sale from start to finish. Your kind comments about the team’s communication and attention to detail do mean a great deal to everyone involved. Property sales can sometimes be complex, but when buyers and sellers and agents work together so positively, it makes all the difference, and we were very pleased to help guide things to a successful conclusion. Thank you again for trusting us and for recommending us so warmly. We wish you every happiness in your next chapter, and of course if we can ever assist you, your friends, or family in the future, we would be delighted to help. Kindest regards, Stuart and the Hensons Team

5/5

Google

I just wanted to pass on my thanks to Hensons for their quality service and time...given that I feel we have messed them around a little! When we initially spoke to Janet she was professional and personable, far more so than most other agencies we made enquiries with, who have been a little lack lustre. Ben showed us round a property and was equally as helpful. I look for a little bit of personality spark and enthusiasm....and I believe you'll find this here.

Deedge · 15 June 2025

Agent replied · 27 August 2025

Thank you so much for taking the time to leave such a kind and thoughtful review. We are genuinely delighted to hear that you appreciated the service from both Janet and Ben, they are very pleased to know their efforts made a positive impression. We completely understand that plans can shift, and we certainly didn't feel messed around in the slightest. It was a pleasure to assist you. Your words about our team’s professionalism, warmth and enthusiasm mean a great deal to us, we really do pride ourselves on delivering a more personable approach than the norm. Thank you once again for your generous feedback and support. Kind regards, The Hensons Team

5/5

Google

I recently got in touch with Hensons to inquire about renting a property in Nailsea North Somerset. The staff were very friendly, supportive and professional. Natasha dealt with my application and the viewing of the property, which was delightful. She was able to answer any questions I had promptly, and took all the stress out of moving for me. I would highly recommend Hensons as an estate agent, that have been serving Nailsea and the surrounding areas in North Somerset for many years.

Tina · 16 December 2025

Agent replied · 15 January 2026

Thank you so much for your lovely review, Tina. We are delighted to hear that your experience with Hensons was such a positive one and that Natasha was able to support you so well throughout the viewing and application process. Taking the stress out of moving is always our aim, so it’s wonderful to know we achieved that for you. Thank you for recommending us and for choosing Hensons, it was really lovely to help you again after selling a house for you back in March of this year, we hope you are settling in happily and wish you every best wish in your new home. Merry Christmas and Happy New Year., The Hensons Team

5/5

Google

Hensons estate agents have been incredibly helpful! Finding a property that meets our requirements has proven to be challenging, but Henson's made sure that everything went smoothly. Our estate agent Natasha has been a huge support in assisting us in moving and has been highly helpful and proactive! Would highly recommend this agency.

Georgina · 29 March 2025

Agent replied · 15 April 2026

Dear Georgina, On behalf of Natasha and the entire Hensons team, thank you ever so much for your wonderful 5-star review. We’re truly delighted to have helped with your move and to have found a home that suits you perfectly. We always strive to go the extra mile and do everything within our power to make things happen, so it’s incredibly rewarding to know you’re so pleased. Wishing you all the very best in your new home. Kindest regards, Everyone at Hensons

5/5

Google

My carbon monoxide alarm ceased to function, and I contacted Stuart via the emergency number, as carbon monoxide holds a significant danger, and this happened outside of regular business hours. Within two hours, I received a return call, and a new alarm was personally delivered to my house by Stuart himself. Thank you so much. I will now rest peacefully, knowing that we are safe.

Louise · 15 March 2026

Agent replied · 15 April 2026

Thank you so much for taking the time to leave such a thoughtful 5-star review, it genuinely means a great deal to us. Dear Louise, Thank you so much for your really kind review. Carbon monoxide is not something to take lightly, and you were absolutely right to treat it as urgent. Your safety and peace of mind are far more important to us than the clock, so we are very pleased we were able to respond quickly and get a new alarm to you the by 10pm. At Hensons, we always try to act promptly when it matters most, and I’m glad we could help you “rest peacefully” again, that’s exactly as it should be. Thank you again for your kind words and for placing your trust in us. Sleep well with your new CO alarm upgrade. Best wishes the Hensons team.

5/5

Google

Just moved to the nailsea area buying through Hensons estate agents. They were fantastic through out the process , giving advise and negotiating with the sellers . Made the whole stressful experience of moving easy and straightforward. Stuart , Judith and team were excellent,would highly recommend this highly professional team .

Paul · 28 February 2025

Agent replied · 27 August 2025

Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time, especially after such a busy period with in effect three moves. It means a lot to us! … More

5/5

Google

We had a fabulous experience with Henson's, and in particular Judith. They were really informative, helpful and went above and beyond when showing us around the properties.

Mohua · 17 September 2025

Agent replied · 15 January 2026

Thank you so much for your kind words and for leaving us a 5⭐ review. We’re delighted to hear you have had such a positive experience with Hensons, and especially with Judith. She will be thrilled to know her efforts made a real difference. We wish you all the best moving forward and are always here if you need any further help or advice and we look forward to handing you the keys to your new home. very best wishes from the team at Hensons

5/5

Google

A happy new year to you all at Hensons!! A special thank you to Stuart and Angela for the sale of my property and the professional manner in which it was carried out. I was expecting a bumpy road but the sale was effortless on my behalf. When Angela said “you don’t have to do anything, leave it up to us”, that literally was the case. The idea of letting my property prior to sale to was a stoke of genious as it more than covered my solicitor costs. I would definitely use this company again, such lovely people. All the best for 2023!! Guy Worthington

Toni · 7 February 2023

Agent replied · 7 July 2023

Dear Toni, Thank you so much for the fantastic review on your Dad's behalf. We gather you are all happy with your new home and Dad's buyers couldnt be more pleased with the bungalow so everything works as planned and all went smoothly too which is always great. Its been an absolute pleasure and if we can help in any with property related advice never hesitate to call. Very best wishes from Angela, Stuart and everyone at Hensons.

5/5

Google

Natasha Dwyer and the team at Hensons Nailsea have been most helpful and professional whilst dealing with our property matters. Thank you. Andrew

Andrew · 23 July 2025

Agent replied · 15 January 2026

Thank you so much for your fantastic 5-star review! We're thrilled to hear you had a great experience with Hensons. Providing excellent service and support is at the heart of what we do, and it's always rewarding to know it’s appreciated. If there's anything you ever need in the future, we're just a call away! Best wishes, The Hensons Team

5/5

Google

We were recently shown around a couple of properties by Ben at Hensons. He was absolutely superb and showed real attention to detail. In our property hunt, it was great to come across an estate agent who had thoroughly researched the property prior to a viewing and made us felt at ease during what can sometimes be considered a bit of a awkward process. Keep up the good work Ben!

Nick · 15 July 2025

Agent replied · 27 August 2025

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Ben made such a positive impression during your property viewings. At Hensons, we pride ourselves on providing a well-informed, attentive, and reassuring service, and it’s fantastic to know that came across so clearly. We'll be sure to pass your comments on to Ben, feedback like this truly means a lot. Wishing you all the best with your property search! Kind regards, The Hensons Team

5/5

Google

I have done business with Stuart and the team at Henson’s for over a decade. I have bought property, sold property and rented property through them and in relation to the service provided I have nothing but praise for the Henson’s team. Their service delivery is outstanding and that starts at the top, with Stuart and is evident everywhere within the team. The team are customer focussed, enthusiastic, competent and thorough. They work hard for their clients and deliver on their promises. They are flexible and accommodating. I would have no hesitation whatsoever in recommending Henson’s.PositiveResponsiveness, Professionalism

David · 27 August 2021

Agent replied · 7 July 2023

Thank you so much for your kind words. We have been extremely pleased to handle your properties since 2008 and we are always available for you at anytime in the future. Very best wishes to you both from everyone at Hensons

5/5

Google

Having dealt with Hensons previously I have always found then exceptional but having moved out of the area we have since dealt with another agent. There have been a few bumps in the road with the purchase of our new property BUT who was there for us to offer advice and support with absolutely no charge that’s right it was HENSONS. Never have I wanted to move back into an area just to be able to use an agent! I can it not recommend Hensons highly enough, to go over and above for a previous client is something not many would do! Thank you so much Stuart & Ang

Helen · 7 July 2020

Agent replied · 7 July 2023

* WOW* Thank you so much Helen - it was a pleasure to hear from you again and we were glad to help. We all hope you love your new home together in such a beautiful county. With our very best wishes, Stuart and the team at Hensons. P.S. The Facebook review was comedy genius, thank you for that one too!

5/5

Google

Absolutely first class, professional service from Natasha Dwyer. Natasha always communicates information in a timely manner ensuring that your tenancy agreement goes smoothly. She is always polite and courteous, consistently helpful and always prepared to go the " extra mile" to ensure best customer service.

Jeanette · 16 December 2025

Agent replied · 15 January 2026

Thank you so much for your wonderful review. We’re delighted to hear that your experience with Natasha has been so positive. She takes great pride in providing clear communication, attentive support and a smooth tenancy process, so it’s lovely to see that recognised. We truly appreciate you taking the time to share your feedback and are pleased that you felt well looked after throughout. If you ever need anything in the future, we’re always here to help. With sincere thanks and season's greetings, The Hensons Team

4/5

Google

My wife and I have known Stuart for a number of years but he and his team came into their own when it came to selling our bungalow in Nailsea. From the outset their knowledge and understanding of our property and what we were looking for worked. We sold through Hensons and purchased through Hensons and with just a few legal hitches the sale and purchase was very smooth. We would certainly recommend Stuart, Angela and the team to anyone who asked who did we use and would we use again. The answer would be Yes.... Thank you James and Jayne Le Boutillier

James · 8 July 2019

Agent replied · 7 July 2023

Thank you both for the review, we were pleased to sell your property when others failed and find you one that you could make your own. I think we smashed through the record with the price achieved for your property but is was an exceptional bungalow. Good for all and thank you for the review.

5/5

Google

I don't usually write reviews but felt compelled to share my experience of the excellent customer service we received with Hensons. The sales and after sales service is personalised to your needs from the moment we got a quote to exchange. Communication is excellent and Stuart and his team went above and beyond to get us results. We have recently used Hensons again 3 years after our initial sale based on our first experience. I highly recommend them and would not hestitate to recommend to family and friends.

Emily · 8 July 2019

Agent replied · 7 July 2023

Thank you so much Emily for the lovely review. We were delighted to help you again and especially with such a big move in both cases. We all wish you and your family every happiness. Best wishes Stuart and every one at Hensons.

5/5

Google

Thank you to Natasha who has been really helpful and efficient. Thank you for always keeping me updated with the property 🌟 …

Laura · 28 February 2025

Agent replied · 27 August 2025

One behalf of all of us and especially Natasha our Senior Letting Property Manager, thank you very much for your great 5* review. Feedback from clients is so welcome but particularly for a family owned business like ours. We have been very pleased to help you so far and we look after you further in future. Best wishes from everyone at Hensons.

5/5

Google

Great to work with Hensons. Tash was great, brilliant communication and made the process as straightforward as she could.

Laura · 25 March 2025

Agent replied · 15 April 2026

Dear Laura, Thank you so much for your 5-star review, we really appreciate you taking the time to share your experience. It’s lovely to hear that you found working with Hensons a positive experience, and we’re especially pleased that Tash’s communication and support made the process as straightforward as possible for you. She’ll be delighted with the mention! Thanks again for your kind words, it means a great deal to the whole team. Very best wishes, The Hensons Team

5/5

Google

Staurt and Hensons has been invaluable in providing advice and guidance on getting onto the property ladder. I wouldn't have been able to achieve such a thing without his assistance and perseverance in working with me to achieve this goal. Thank you, the best estate agency ever!

Rhys · 17 October 2025

Agent replied · 15 January 2026

Thank you so much for your very kind thoughts and for sharing your experience. 🌟 We’re delighted that Stuart was able to support and guide you onto the property ladder, it’s a huge milestone, and we’re delighted to have played a part in helping you achieve it. Your recognition of the perseverance and commitment means a great deal to all of us at Hensons. Wishing you every happiness and please remember we’ll always be here if you need us again in the future. 🏡✨

5/5

Google

Natasha Dwyer from Hensons has been such an incredible help for my partner and I moving into our new appartment! Her replies are always swift and clear. She’s always ready to answer any question you may have and our move has been incredibly fast! Thankyou for helping us with our move!!

ITSJUST · 6 September 2025

Agent replied · 15 January 2026

Thank you so much for your wonderful 5⭐ review. We’re so pleased to hear that Natasha was able to make your move into your new apartment such a smooth and positive experience. She’ll be delighted to know her support and communication made a difference. Wishing you and your partner every happiness in your new home! Kind regards The Sales and Letting team at Hensons

1/5

Google

It seems that any previous professionalism has sadly gone. The girls in the office do their job but it seems that Stuart as the head of sales has lost the plot. Doesn't return calls and no idea of current local market. My advise if you have a place to sell in Nailsea go with one of the other agents like Ginos or Hunter Leigh, you only have to have a quick glance of right move to see the difference. They have places stc! And they offer great communication. Its like they actually want your business!

Jay · 27 July 2024

Agent replied · 7 July 2023

Thank you very much for the extremely kind review. We always do our best to be as helpful and proactive as we can be and we do really appreciate your feedback.

5/5

Google

Really lovely team aswell as knowledgeable, guided me completely through my move with no hard work needed.

Charlotte · 15 March 2026

Agent replied · 15 April 2026

Thank you so much for your wonderful 5⭐ review, it genuinely means a great deal to all of us here at Hensons as a family firm. We’re absolutely delighted to hear that you found the team both lovely and knowledgeable and that we were able to guide you smoothly through your move. Buying or selling a home can feel overwhelming at times, so knowing that you felt fully supported, without the hard work falling on your shoulders, is exactly what we aim for. From the first conversation to completion, we pride ourselves on providing clear guidance, calm reassurance, and proactive communication every step of the way. It is second nature to our team as the most experienced in the area but we still strive to get it right and your recognition is so welcome Thank you again for placing your trust in us and for taking the time to share your experience, we truly appreciate it. With very best wishes, Stuart & the Hensons Team

5/5

Google

Natasha at Hensons has been excellent to work alongside and is always very well organised. Would highly recommend if looking to rent a property in the Nailsea and surrounding areas!

Alex · 16 November 2025

Agent replied · 15 January 2026

Thank you for taking the time to share your feedback. We are really pleased to hear how well organised and professional you found Natasha. We all strive to do our best to offer an efficient service to all, but it is lovely to have the efforts recognised. Kind regards from everyone at Hensons

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Questions about Hensons Nailsea

How many reviews does Hensons Nailsea have?

Hensons's Nailsea office has 87 reviews across 1 platform: 87 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Hensons Nailsea's rating?

Hensons Nailsea is rated 4.6 out of 5 across all 87 reviews, and 4.6 out of 5 on Google from 87 reviews, checked 9 October 2026.

Where is Hensons's Nailsea office?

Hensons Nailsea, Ivy Court 61c High Street, Nailsea BS48 1AW.

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