Every review we hold for the Moulton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had the best and most incredible…
I had the best and most incredible experience with Jackson Grundy! Becky Toone from the Duston branch was the most friendly, hardworking, and amazing estate agent someone can have !!! She was in charge of our sellers property yet dedicated time and effort to help us and update us when no one would!! She went above and beyond when our own agency refused to do so. Without her hard work and dedication our housing process would have taken so much longer to complete. We could not be more thankful and grateful to have had her lead and push the progress of our housing. I recommend Jackson Grundy to everyone !
Rania · 17 August 2024
Agent replied · 26 October 2024
Thank you so much for your fantastic review. We're delighted to hear that Becky went above and beyond to assist you throughout the process. It means a lot to us that her dedication made such a difference, and we're grateful for your recommendation. We'll be sure to pass on your kind words to Becky and the team at the Duston branch.
★★★★★ 5/5
GoogleA big thank you to the team at Jackson Grundy for enabling us to buy our new home. They have been great, always available and on the ball with all the enquiries we made. A massive thank you to Georgina for her proactive attitude to get things done rapidly. Very happy indeed. Looking forward to moving next week.
Adela · 25 October 2022
Agent replied · 24 October 2024
Thank you very much for taking the time to leave such positive comments regarding your experience with the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotWell done to the Jackson Grundy Duston team
Well done to Becky and the team at the Duston office of Jackson Grundy for handling the house sale for me. I was kept informed all the way through the process from start to finish with regular updates.
Chris · 19 February 2024
Agent replied · 26 October 2024
Thank you for your positive feedback! We’re glad to hear that Becky and the Duston team kept you well-informed throughout your house sale. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
★★★★★ 5/5
TrustpilotJackson Grundy the best!!
Thank you for all your help these past few months. Your hard work helped us find our dream home, and we couldn’t be more grateful or excited about this milestone.
Mr Becky, you are the best!!
Ludmila · 3 December 2025
Agent replied · 22 January 2026
Thank you so much for your lovely message! We’re absolutely thrilled that we could help you find your dream home, it’s such an exciting milestone, and it means a lot to hear how happy you are.
Becky and the whole team really appreciate your kind words. Wishing you many wonderful memories and happy moments in your new home.
★★★★★ 5/5
TrustpilotExcellent services
I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!
Natasha · 16 May 2025
Agent replied · 20 March 2026
Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.
★★★★★ 5/5
GoogleExcellent friendly service. I brought my home in Moulton from Georgina and as a first time buyer was guided through each step of the process with such care and kindness. Georgina was fabulous and we will definitely use Jackson Grundy when we are ready to move again
Lucy · 17 April 2023
Agent replied · 24 October 2024
Thank you very much for taking the time to leave such positive comments regarding your experience with Georgina and the team Lucy. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotHonest and Helpful staff
Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.
Stewart · 27 November 2025
Agent replied · 22 January 2026
Thank you so much for your lovely review. We’re delighted to hear that Becky was able to support you and your mother throughout the process. Ensuring our clients feel informed and cared for is very important to us, and we’re glad your experience reflected that. We truly appreciate you taking the time to share your feedback and wish your mother all the best in her new home. If you need anything in the future, we’re always here to help.
★★★★★ 5/5
TrustpilotMortgage advice
Megan was incredibly helpful with her mortgage advice and our mortgage came through in record time! Would definitely recommend.
Joe · 21 November 2024
Agent replied · 23 May 2026
Thank you for the lovely feedback! We're so pleased to hear Megan’s advice made the process smooth and speedy for you. We'll be sure to pass on your kind words, and we really appreciate the recommendation! 😊
★★★★★ 5/5
TrustpilotExcellent service as usual
Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.
Jyotsna · 15 September 2024
Agent replied · 26 October 2024
Thank you for your kind words! We’re thrilled to hear that Louise consistently provides you with excellent mortgage advice and finds the best deals. We’ll be sure to pass on your thanks to her. If you need any further assistance, we’re here to help!
★★★★★ 1/5
TrustpilotIncredibly rude and condescending…
Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.
Very · 13 March 2024
Agent replied · 26 October 2024
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
★★★★★ 1/5
TrustpilotMisleading information
Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.
Lisa · 1 July 2025
★★★★★ 5/5
TrustpilotExcellent service from this wonderful team, at Jackson Grundy, Duston
Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry
Kerry · 22 February 2024
Agent replied · 26 October 2024
Thank you so much for your kind words, Kerry. We’re deeply touched to hear that Chris, Becky, and Megan provided the support and professionalism you needed during such a difficult time. It’s great to know that their communication and empathy made a positive impact. We’re grateful for your recommendation and are here if you need any further assistance. Thank you again for choosing us!
★★★★★ 2/5
TrustpilotVery disappointed
I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.
Silvia · 15 February 2024
Agent replied · 26 October 2024
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
★★★★★ 5/5
TrustpilotHelpful & friendly team!
Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!
Lucy · 14 August 2025
Agent replied · 22 October 2025
Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.
★★★★★ 5/5
TrustpilotOur experience with on Grundy was… First Class
Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody
Fizz · 5 September 2023
★★★★★ 5/5
TrustpilotWould recommend Jackson Grundy Duston
Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward
Ann · 18 November 2023
Agent replied · 26 October 2024
Thank you for your kind feedback! We’re delighted to hear that Becky provided such brilliant and supportive service throughout your move and sale. Her professionalism and warmth are exactly what we aim for. If you need any further assistance, we’re here to help. Thanks again!
★★★★★ 5/5
GoogleJackson Grundy , Moulton Branch, were extremely helpful from day one to completion. All staff were constantly professional and very efficient and I would recommend them to everyone.
Thank you so much.
Nigel · 16 September 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We're delighted to hear that the team at our Moulton branch provided you with such a positive experience from start to finish. Your recommendation means a great deal to us, and we’ll be sure to pass on your thanks to the whole team. Wishing you all the best going forward
★★★★★ 5/5
TrustpilotThe 5 star company
The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who is always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.
Preet · 16 October 2024
Agent replied · 23 November 2024
Thank you for this wonderful feedback! We're thrilled to have helped you find your dream home, and it's great to hear Becky and the team made the process smooth and enjoyable. Your recommendation means a lot to us, congratulations on your new home!
★★★★★ 5/5
TrustpilotHighly recommended service
Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.
Michael · 5 August 2025
Agent replied · 22 October 2025
Thank you so much for your kind words and recommendation. We're delighted to hear that our team was able to support you effectively throughout your buying and selling journey., The Jackson Grundy Team
★★★★★ 5/5
TrustpilotThere was always someone at the end of…
There was always someone at the end of the phone to answer any queries. Polite and very helpful.
Eileen · 20 March 2024
Agent replied · 26 October 2024
Thank you for your feedback! We’re glad to hear that you found our team polite and helpful, and that your queries were always answered promptly. If you need anything else, we’re here to help!
★★★★★ 3/5
TrustpilotNot great from my experience.
This is a strange agency, they have a specific office for houses over 400k but not really providing the service needed to sell such houses in prestigious locations. The house wasn't selling and getting very few viewings, however JG did not once proactively speak to me to see what could be done to make the house more appealing. Whether that be reduce the price or if work needed doing the house, I made it very clear to them that they are the professionals in this field and would be open to what ever they thought needed doing. We reduced the price but this was by our own conclusions about the market not from any advise given from JG. The other issue I had was with their photos, very poor done by themselves not using a wide angel lens. When I suggested they needed to use a wider angle lens they said they don't use wide angle lenses. Which is very short sited of them.The new agents we are using seem to be on a different level, they are using professional photographer and the photos have turned out amazing. They are confident about their ability so there is no tie in periods and they have taken the time to get to know the house and all the details.Also they kept trying to get different people from various offices to do the viewings which I specifically said they shouldn't for obvious reasons.If you are selling a large property over 400k stay away there are much better agents who for less will do a better job.
Ashish · 2 November 2020
★★★★★ 5/5
TrustpilotBecky was amazing throughout the whole…
Becky was amazing throughout the whole process. Thank you Becky for your great service!
Lore · 27 March 2024
Agent replied · 26 October 2024
Thank you for your kind words! We’re so glad to hear that Becky provided great service throughout the process. We’ll make sure to pass on your thanks to her. If you need anything else, you know where we are.
★★★★★ 5/5
TrustpilotThe property sold quickly
The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.
DILL · 14 April 2025
Agent replied · 23 May 2026
Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you, wishing you all the best for the future!
★★★★★ 5/5
TrustpilotMany thanks to the whole team at Duston…
Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.
Kevin · 24 November 2023
Agent replied · 26 October 2024
Thank you for your wonderful review! We’re so pleased to hear that Becky, Megan, Chris, and the entire Duston team provided you with excellent support and kept you informed throughout your sale. Your recommendation means a lot to us. If you need any further assistance, we’re always here to help. Thanks again!
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