Rook Matthews Sayer Morpeth reviews

★★★★★ 5/5

Trustpilot

We just bought our first house which…

We just bought our first house which was being sold by Rook Matthews Sayer. From start to finish they had excellent communication and kept us informed. We were helped by Eve, the senior office manager, and Natalie, the sales progressor. Both were extremely extremely helpful. I don’t think we would have completed the purchase on schedule if it wasn’t for Natalie’s efforts. She answered every single query we had and helped deal with both sets of solicitors. We can’t thank her enough. I would recommend purchasing a house through Rook Matthews Sayer.

Toby · 2 September 2023

★★★★★ 5/5

Trustpilot

Alistair the mortgage guru

Alistair once again went above and beyond to make our mortgage process super smooth and far less stressful than it could have been. Takes his time to fully explain all aspects of the products available with reassuring guidance and regular updates on progress. Genuinely one of the, if not the best in his chosen field. Thank you 🤩

Mick · 3 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from Neil Walton in Gosforth Branch

We’ve recently moved into our new home and are grateful to Neil Walton from the Gosforth Branch for guiding us through the mortgage process. Mortgage rates were going up at the time, but Neil was able to get us the best deal possible. He was very proactive in completing the application and chasing it up, and he kept us in the loop the whole time. I would highly recommend Neil to anyone looking to buy a house.

Laith · 15 October 2023

★★★★★ 5/5

Google

We just bought our house from RMS. The service from the beginning until the end was excellent - Alexandra was amazing in guiding us through the process and updating us along the way. Buying a house was a stressful process and many questions were popping up so having easy access to Alexandra and Anne made a huge difference - they were always there to answer questions and offer support. We are really pleased with the service received and really liked the move in hamper and card we received from them - nice touch! :)

Lina · 16 June 2023

★★★★★ 4/5

Trustpilot

Fantastic, Friendly Service

Going through the Forrest Hall branch, Alistair Bowman was absolutely fantastic with helping me remortgage. It was especially stressful as I needed to be secured on a new deal before rate hikes took effect and Alistair managed everything so efficiently for me. He squeezed me in for appointments at short notice, clearly explained all aspects of the process and was very understanding about fitting things in around my working hours. Ultimately he secured me a great deal in very little time. 5 stars for the service Alistair provided.I would've given 5 stars for the review except that the reason I had very little time to remortgage was because the person I was initially emailing to arrange an appointment didnt respond to my messages in a timely manner and had to be chased, then when they did respond they booked me in for an appointment with Alistair when he already had an appointment booked with someone else. Other than that I am very satisfied with the service I received from RMS!

Em · 15 June 2023

★★★★★ 5/5

Trustpilot

Fantastic mortgage/financial advice from Neil Walton

Neil is an absolutely fantastic financial and mortgage advisor. His professionalism and sound advice has helped me from start to end of the process. This is the second time I have worked with him for a mortgage application and I will definitely be asking for his help again in the future. I would highly recommend Neil - 10/10!

Roisin · 8 September 2024

★★★★★ 4/5

Trustpilot

We have just completed on our house…

We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you

Caroline · 19 May 2026

★★★★★ 5/5

Google

The girls all worked exceptionally hard after my first sale fell through just before completion, but managed to find a new buyer for me. Can't recommend them enough they are absolute stars every one them. Thanks so much Vivienne and Dave Gibbs

Vivienne · 16 April 2025

★★★★★ 5/5

Trustpilot

Amazing!

Big thank you to Michael. Always keeping us up to date with all progress and being helping with questions

Stephanie · 14 August 2026

★★★★★ 5/5

Trustpilot

Thanks.

Solicitor inefficiencies made the recent sale of my property far more difficult and stressful than it ever needed to be, but the assistance provided by RMS (particularly Sian and Elspeth) meant a lot, who provided excellent service to communicate between the parties to ensure all that was required, was done, and communicated to me the status (many thanks).

Michael · 6 August 2024

★★★★★ 5/5

Trustpilot

Rook Matthews Sayer are an excellent…

Rook Matthews Sayer are an excellent agency for finding the right property and mortgage. The team, Michael, Matthew, and Dylan, are truly outstanding individuals. They supported me throughout the entire process, and I am very grateful for their help and support. Thank you all very much.

Fitsum · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the full process. Would 100% recommend!

Chloe · 19 July 2026

★★★★★ 5/5

Trustpilot

Jesmond, Rook Matthews Sayer

I recently bought a flat through RMS in Jesmond. Kevin and Marie were brilliant, excellent communication throughout the whole process. They are responsive and listened and acted when issues arose. You can tell there is good communication within the team- calls are returned promptly and when Kevin was on holiday there was always someone else who was available to help and who knew the current situation. 12 weeks from offer to completion, even with the xmas break, very happy, thank you!

Simon · 17 February 2023

★★★★★ 5/5

Trustpilot

Neil and the team were very…

Neil and the team were very professional and understanding of our needs, would highly recommend them when buying or looking for a property. Fantastic service.

Sarah · 11 September 2025

★★★★★ 5/5

Trustpilot

Friendly and helpful staff at the West Denton branch

The staff at the West Denton branch were extremely helpful in our recent relocation from Dorset and I can't thank Ellie and Claire enough for the support they gave us in our purchase and move. They provided regular telephone and email contact and were always available to answer our queries. The referred solicitor was extremely helpful too. Thank you everyone - we love our new life in Newcastle!

Wendy · 8 May 2025

★★★★★ 5/5

Trustpilot

Best mortgage advisers ever Alistair…

Best mortgage advisers ever Alistair Bowman. He’s gets 20 out of 10 from us: He goes over and above we couldn’t have asked for more. He made sure everything was chased up without us even asking. The process was as made as simple as it could possibly be. Alistair removed all the stress from the buying process. In the worse possible time to get a mortgage. Everyone fighting for the best deal & remortgaging before the rates went up. Rates were increasing by 0.5% every week - few days. Anyone thinking is it worth getting a mortgage adviser do not hesitate with Alistair. We have friends who are buying at the same time & it’s taking much longer than ours. We offered on the 31st May and completed even with a delay from vendor having an operation 12th Sept 2022. Our friends are still waiting on completion and had lots of errors with paperwork which Alistair made sure we didn’t. Alistair treats you very professionally but also as a friend. Even checking in when there wasn’t any further update but he let you know that he’d been checking & not just letting the process drag on. Managed hiccup we had with Survey coming back as lower value than we had offered. This was managed professionally and with Empathy. As the house was being sold via RMS he was also able to speak to the estate agent Wendy who helped us out to (managed what could have been a no sale & vendor taking the house off the market, to being realistic and understanding for both sides which she didn’t have to be) on our behalf making aware of difficulties even when this isn’t normally something they would do. We secured the house at the price advised on full survey, and in the most efficient timescales possible. Alistair made sure we were aware every step of the way, we didn’t have to chase up at all. Alistair has even checked in after everything is complete which I’m sure most advisers don’t do. He’s on my friends list now😊, we gained great insight in to the process that none of our friends have. Absolutely couldn’t get better than Alistair don’t hesitate to sign up with him. He even checked rates right up to that last minute making sure we had the best deal. I hope Alistair gets the rewards he deserves. We wouldn’t think of possibly going elsewhere. Would definitely recommend 🤩🌟

LB40 · 1 November 2022

★★★★★ 5/5

Trustpilot

Friendly yet professional staff

We recently moved from Newcastle to Leeds, and RMS in Gosforth dealt with the sale of our house. The staff there were always friendly, efficient, helpful and professional. David Jones (Branch Manager) came to carry out the valuation, and Natalie Best was our point of contact, with Eve Morley filling in when Natalie was unavailable. Throughout the process, Natalie supported us, and often chased up solicitors on ours and the buyers’ behalf. This made what was a very stressful and lengthy process all the more bearable. I would definitely recommend RMS to anyone looking to buy or sell a property.

Lisa · 27 October 2022

★★★★★ 5/5

Trustpilot

RMS - Ryton

I just wanted to say a massive thank you to all the team at RMS Ryton - especially Victoria who has made a difficult house sale a breeze to deal with. From initial valuation, to listing and on to completion, Victoria has been "on the ball" and "on my side". Whilst moving is always stressful, the team @ RMS Ryton have made this a positive experience for me, taking all the chasing and hassle into their own hands and providing me with daily updates (hourly when required) about their progress. The team are proactive, communicative, responsive and are all super helpful and just a genuinely great bunch of people.I have another property to sell within the coming months and I most certainly will be going straight back to RMS - I know I will be looked after!!Again, a massive thank you to you all. You are a dream team and I couldn't have done it without you.

Mr · 24 October 2022

★★★★★ 5/5

Trustpilot

Fantastic mortgage Advisor

The biggest thank you to Alistar, he was amazing from start to finish. Im so glad i was recommended him by several people. Having a little bit of a complex mortgage case with not much idea how things work he always explained everything to me perfectly even when solicitors weren't staying in contact. Its extremely reassuring knowing that he offers support when it come time to remortgage after your fixed term ends. I couldn't be happier with the service & would 100% recommended and use him again!

Shan · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent service from RMS Blyth

Recent sale and purchase via RMS Blyth. Service was excellent. Sale - valuation and management of viewings was very good. Only people with genuine interest came for viewings which was really appreciated and indicates Rook clearly match the right people to the right properties. Property sold within 1-1.5 weeks.Purchase was also through Rook. Rook have the vast majority of properties on their book in the area so being on their active purchaser list was highly advantageous. We were proactively invited to viewing properties that met our requirements and our timelines. No hard sell or pushy tactics - all highly professional in their approach backed up with detailed insight and understanding of the local area. This gives you confidence when buying through them.Despite this being an extremely busy office the team are great and there is a personal touch to their service. They really do work hard to make the sale and purchase process as simple as possible. Thank you RMS Blyth for all your help and support!

Az · 2 September 2022

★★★★★ 5/5

Trustpilot

Sale of my property

Sale of my property Michelle and Dawn were there every step of the was on a very difficult sale RMS in Blyth are just so attentive and answer back on the same day when asked any thing regarding the sale of your property can not recommend highly enough thank you ladies !! Both amazing

Mrs · 1 July 2024

★★★★★ 5/5

Trustpilot

Exceptional service from start to…

Exceptional service from start to finish. A massive thank-you to the RMS Blyth team, especially Neil and Dawn.

ELA · 3 October 2025

★★★★★ 5/5

Trustpilot

We used Rook Matthew Sayers mortgage advisor…

We used Rook Matthew Sayers mortgage advisors and worked with Alistair for our first-time buyer mortgage. He made the whole process incredibly easy and stress-free. His care, attention to detail, and customer service were absolutely 5-star. We couldn’t recommend him highly enough.

Fay · 15 December 2025

★★★★★ 5/5

Trustpilot

Excellent service

The team at the Gosforth office were fabulous. Mostly, I dealt with Natalie and David, but other members of the team were very helpful too. The service given was most professional. The advice was sensible and they bent over backwards to achieve a sale and be as helpful as possible. I’d highly recommend using this office- you couldn’t get a better service anywhere.

Caroline · 6 December 2023