Trusted Agent profile · Morpeth
★★★★★
733 reviews across 2 platforms
17 Newgate Street, Morpeth, NE61 1AW
Rook Matthews Sayer's office in Morpeth, at 17 Newgate Street, is rated 4.8 out of 5 across 733 reviews on two platforms, including 111 Google reviews rated 4.8.
Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
5/5
GoogleFirst class service, tremendous phots and sold our house very quickly. From initial offer top completion only took 9 weeks. Highly recommended
Dear Ian, thank you so much for taking the time to leave this lovely review for our team in Morpeth, we really appreciate your kind words and recommendation.
5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
5/5
TrustpilotGreat communication from the team…
Great communication from the team including Dawn and Neil who ensured all queries were answered, excellent service.
5/5
TrustpilotReview
Profesional, efficient and helpful.
Thanks Henry! We really appreciate you taking the time to leave us a review.
5/5
TrustpilotWe would definitely recommend the…
We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.
Hi Col, Thank you for taking time to leave us 5 golden stars. It's great to hear that Ponteland provided such excellent service. I hope we can assist you again in the future!
5/5
TrustpilotHuge thank you to a brilliant team who…
Huge thank you to a brilliant team who have endured a rather painful sale. They've done a fantastic job and kept me up to date every step of the way. I would definitely recommend them to anyone.
Dear Laura, thank you for this 5* review for RMS Bedlington. Selling a property is one of the most stressful times in our lives and we hope our team were able to take some of the worry away with their regular updates. Thank you also for your recommendation of us, this helps us so much.
5/5
TrustpilotRyton Branch
Ryton Branch. A very friendly and helpful crew. They gave a good competitive price for the property and within days had several viewings. the property was under offer within 2 weeks. Very impressed, well done Ryton Branch and many thanks for your help
Dear Mal, we're so glad the team were able to find you a suitable buyer and a price you were happy with so swiftly. Thank you very much for your instruction!
4/5
GoogleVery professional, efficient service with updates on the progress of the sale provided on a regular basis.
Thank you for leaving our team in Morpeth a lovely review Ken, we really appreciate it!
5/5
GoogleMorpeth Branch. Excellent service from start to end. Our sale took 6 months to complete but we were constantly supported right through the process. Thanks again. Richard & Monica Lowery
Dear Mr Lowery, thank you so much for taking the time to leave this 5* review for RMS Morpeth. We're pleased we were able to help you and keep you updated through the process.
5/5
TrustpilotOur experience with Rook Mathews Sayer…
Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.
We really appreciate you leaving this five star review for RMS Gosforth Mr Gardiner, thank you.
5/5
Trustpilotprofessional
responsive, organised and efficient. Great to deal with and the fees seemed very reasonable.
Thanks Liz for the fantastic words and for leaving us a 5 star rating!
5/5
TrustpilotTenant Finding
I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.
Dear Raymond, thank you for choosing our tenant find service. I'm glad we were able to find you a suitable tenant so swiftly. We really appreciate you taking the time to leave Katie and the rest of the Blyth team 5 shiny stars! Thanks again.
5/5
TrustpilotThank you RMS
The team at Blyth RMS have handled both the sale of my old house and purchase of new property. Excellent service particularly from Dawn who went above and beyond to make sure everything went through.
Dear Denise, thank you so much for taking the time to leave RMS Blyth 5*s! We hope you are very happy in your new home and are settling in well. We will be sure to pass on your kind words to Dawn, she is fabulous!
5/5
GoogleI cannot recommend RMS highly enough. The Morpeth branch sold my late mum's house under what were difficult circumstances and all involved were both warm and professional. I would engage them again without a second thought.PositiveResponsiveness, Quality, Professionalism, Value
Dear Adam, thank you for taking the time to leave 5 stars for our Morpeth branch and the girls in the office. We're incredibly sorry for your loss and are glad that the team were able to help you during such a difficult time. Sending best wishes to you, Adam. Many thanks again
1/5
TrustpilotMortgage Advisor - Ryton Branch.
Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.
5/5
TrustpilotExcellent service
Friendly, caring and professional, quick to respond, highly recommend.
Thank you so much Linda, we really appreciate your recommendation!
2/5
TrustpilotCaution - Gas & Electricty Suppliers
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.
5/5
TrustpilotProfessional Team!!
Very happy with the teams i worked with. From initial valuation to sales to pre-completion. They were very professional and helpful. It was a lengthy process but they were very supportive along the way.
Dear Ms Wong, thank you so much for taking the time to leave this review for RMS Gosforth. Although it may have been a lengthy process with solicitors, we're please our team were able to support you throughout!
5/5
GoogleExcellent service from start to finish. Well informed, efficient and helpful during a long and complicated move. I thoroughly recommend them.
Dear Elaine, thank you so much for taking the time to leave a 5 star review for RMS Morpeth we really appreciate your recommendation and kind words towards our team.
5/5
TrustpilotGreat Commercial Agents
We have Just used Michael, Gordon & Chris to advise on best finish to our recent refurbishment works to a retail parade, the first 2 units have now been let easily though them and both are at the rent quoted, Really decent all round agent.
Dear Eli, thank you for the 5 stars and lovely review. We're so glad our commercial team have been able to let 2 of the units already. We look forward to continuing working on your instructions. Many thanks
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