Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleDespite being assured that they would monitor progress, I found I was the one doing the monitoring and pushing. Pretty much my usual experience with real estate agents over the years.
Dona · 10 September 2024
Agent replied · 8 November 2024
Dear Dona, we are really disappointed to receive this review, as you can see from our 4.8 rating, often highlighting our communication we rarely are given a low rating such as this. Because of this, we have spoken to our branch and have delved into this further. It is frustrating to get feedback like this, as our sales progressor put a lot of hours back and forth between yourself and the vendor of the property you were purchasing and stressed multiple times to all parties further up the chain, how important it was to have this completed with your timeframe. In the end, when things weren't progressing as they needed to she was able to persuade our vendor to move into rented accommodation in order to break the chain and enable you to move in. We understand that when you are in such a time sensitive situation it can be frustrating to not hear what you need, however with so many other parties involved with each property at a different stage of conveyancing, especially when there were properties further up the chain whose sale depended on visa's being approved, it can become stressful for those involved. However, we were delighted we were able to help save this chain and would like to wish you good luck in your new home. Thanks RMS.
★★★★★ 5/5
TrustpilotEllie & Claire - RMS West Denton…
Ellie & Claire at the West Denton branch were extremely helpful and responsive throughout my purchase. They assisted throughout a delay on the legal side - very supportive during my first home purchase! Thank you!
Hayley · 3 July 2024
Agent replied · 26 October 2024
Thank you so much Hayley for taking the time to leave this great review for RMS West Denton, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Niki · 25 February 2021
Agent replied · 26 October 2024
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
★★★★★ 5/5
GoogleI found Rook Matthews Sayer at Morpeth to be extremely helpful and keeping me up-to-date with progress. All the girls in the office were really professional, helpful and understanding.
Tina · 10 October 2024
Agent replied · 8 November 2024
Thank you so much Tina for leaving such a lovely review for our team in RMS Morpeth. We're so pleased you were happy with the service provided.
★★★★★ 5/5
TrustpilotVery happy to buy a property through…
Very happy to buy a property through Rookmathew, they were great from start to finish. A huge thanks to Barbara
Keith · 8 July 2021
Agent replied · 26 October 2024
Dear Keith, thank you for taking the time to leave Barbara and the rest of the West Denton team 5 shiny stars and a lovely review. We're so glad they were able to provide you with great service throughout. Thank you again
★★★★★ 5/5
TrustpilotGreat service
Gordon and Chris have recently helped us acheive two commercial lettings in a short period of time. Apart from being helpful and supportive, as many other agents are, what sets them apart is keeping us informed even when there is little interest and taking proactive steps to acheive the letting. Amjed
Amjed · 6 July 2023
Agent replied · 26 October 2024
Thanks Amjed for the great five star review for RMS Commercial, we really appreciate it and shall pass your kind words onto Gordon & Chris.
★★★★★ 5/5
Google5* service from beginning to end! We were kept updated with the purchase of the property on a regular basis. All the staff were friendly and helpful both in person and over the telephone. Nothing was too much trouble. Thank you RMS for all your help!
Julie · 9 November 2023
Agent replied · 8 November 2024
Thank you Julie for this lovely review of RMS Morpeth, we really appreciate it.
★★★★★ 5/5
GoogleVery pleased with the service we received from the Morpeth branch of Rook Matthew Sayers.
We had a buyer for our property in a matter of days.
They kept us up to date with the progression of the sale.
Staff friendly and professional at all times.
Barbara · 9 November 2023
Agent replied · 8 November 2024
Dear Barbara, thank you so much for taking the time to leave this lovely 5* review for RMS Morpeth.
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Used for both my sale and purchase and all staff at the Gosforth branch were helpful and professional throughout. Nothing was too much bother. I would recommend anyone to use Rook Matthews Sayer
Customer · 27 April 2024
Agent replied · 26 October 2024
We really appreciate you taking the time to leave this fantastic 5 star review for RMS Gosforth. We're so happy to hear that you would recommend us in the future and we'd like to wish you good luck in your new home.
★★★★★ 4/5
TrustpilotGreat service
The sales team were always helpful, polite and timely in answering queries. They always made you feel that you were valued as a customer
Bob · 12 December 2024
Agent replied · 26 December 2024
Thanks Bob for taking the time to leave us a great review! We're delighted that you felt supported by the team and we'd love to know what we could do to make your experience 5 star worthy. Best wishes, RMS.
★★★★★ 5/5
TrustpilotExcellent Sales Experience
Excellent sales experience in 2021/22 with The Blyth Branch from start to conclusion with successful sale of our property. Great marketing advice, related legal and conveyancing support. They were able to assist with all viewings and kept us in the loop at all times. I have used them before for sale of our main property in 2019 and would definitely recommend to others.
AL · 10 March 2022
Agent replied · 26 October 2024
Good morning, thank you for leaving our Blyth team 5 shiny stars and a lovely review. We're so glad the team were able to provide you with such good service in 2019 that you chose to instruct us again. We hope to work with you again in the future, many thanks for the recommendation to others.
★★★★★ 5/5
TrustpilotFeel like a valued customer
Branch Manager Steven Douglass of the Forest Hall branch is friendly, positive, encouraging, and responsive. I have appreciated his wisdom (as I am a first time seller) and feel like my house and my experience actually matter to him.
Amy · 18 March 2024
Agent replied · 26 October 2024
Thank you so much Amy for leaving such a kind review for Steven in our Forest Hall branch, we really appreciate it!
★★★★★ 5/5
Trustpilot2nd time I’ve used Alistair for buying…
2nd time I’ve used Alistair for buying a house and both times he has been superb. Very informative and patient. Would highly recommend
Dan · 10 December 2024
Agent replied · 26 December 2024
Thank you so much for your recommendation Dan, we really appreciate you highlighting our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotFirst class communication.
First class communication.Great initial experience and photos on right move .Very helpful when dealing with solicitors . Friendly and supportive at all times .
Jill · 24 November 2024
Agent replied · 26 October 2024
Thank you so much for taking the time to leave Steven, Faith and the rest of our team in Forest Hall a 5 star review, we really appreciate it!
★★★★★ 5/5
GoogleWe purchased a property in Morpeth via RMS. We were very happy with the service we received, at all times professional, and helpful. We were constantly updated with progress. We would recommend RMS to anyone buying/selling a property.
We needed to pick up keys and get some extra information about meter readings and once again RMS were very helpful and quick to respond.PositiveResponsiveness, Professionalism
Ken · 9 November 2021
Agent replied · 8 November 2024
Dear Ken, Thank you for leaving our team 5 shiny stars. We're very glad our Morpeth girls were able to secure you your next property while maintaining professionalism throughout the sale. Thank you very much for the recommendation.
★★★★★ 5/5
TrustpilotPainless process.
The staff in Fenham branch were extremely helpful, and kept us informed at every stage of the process until the eventual sale. Many thanks.
Steven · 18 November 2024
Agent replied · 26 December 2024
Thank you so much Steven for taking the time to leave this lovely review for our team in Fenham, we really appreciate it!
★★★★★ 5/5
TrustpilotFantastic Estate Agents
Rook Matthews Sayer were fantastic. Everyone knows that selling a house is stressful however RMS made the whole process so easy. Sadly our chain broke a couple of times however RMS were quick in re-marketing our home and we ended up getting a great price. Excellent communication throughout and the staff in the Blyth office are clearly passionate and are really good at what they do.
Jonny · 17 June 2021
Agent replied · 26 October 2024
Dear Jonny, We're very happy that after a few hurdles we were able to secure you a buyer for your house and at a price you were happy with. Thank you for taking the time to leave 5 stars and write such a kind review.
★★★★★ 5/5
TrustpilotEveryone I dealt with though your amble…
Everyone I dealt with though your amble office helped me a great deal through the whole process of buying my flat, can’t thank them enough.
Mrs · 30 October 2024
Agent replied · 26 December 2024
We're thrilled to know that you felt supported throughout your purchase. Thank you so much for taking the time to leave this 5 star review for our team in RMS Amble.
★★★★★ 5/5
GoogleWe purchased a property through RMS and I'd highly recommend them. They kept us updated frequently and were contactable when needed. The team at Morpeth are very friendly. We're hoping we won't need them but we would use them in the future if we did!
Gill · 10 October 2023
Agent replied · 8 November 2024
Dear Gill, thank you for such a great review of RMS Morpeth, we really appreciate it!
★★★★★ 5/5
TrustpilotGood, professional estate agents
Excellent experience of selling a property. It wasn't a straightforward sale but it was handled with tact and understanding. All the people in the office were professional, friendly, efficient and honest. They kept in touch and I never felt like I was being ignored. I have used them before and would definitely use them again
Private · 4 December 2022
Agent replied · 26 October 2024
Hi, thank you so much for leaving this 5* review. Please could you let us know which branch you dealt with so we can share your kind words with them? marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotBlyth Branch
The Blyth staff have been very supportive during the sale of my home. Communication has been good, although there were times that I had to wait for updates via email due to the team being extremely busy, which I could cope with. The staff are very friendly, and always picked up the phone if I had any queries or questions. Thanks for all your help guys!
Tara · 30 April 2021
Agent replied · 26 October 2024
Dear Tara, thank you for taking the time to leave our Blyth branch five shiny stars and a lovely review. We're glad you're happy with the service we provided and understanding of the covid-19 constraints we faced. Thank you again
★★★★★ 5/5
GoogleDear Cheryl,
we would just like to express our warmest thanks for all your help and support in selling 14 Southgate mews .You and Rook Matthews have been amazing and I would certainly recommend your services to other people.I honestly felt I would not be able to sell the house but as soon as you became involved all my worries were alleviated !
Thanks again ,best wishes Jane and Mike Briggs
Mike · 10 November 2019
Agent replied · 8 November 2024
Hi Mike (and Jane). What a lovely review to read! We will make sure your kind comments are passed on to Cheryl!
★★★★★ 5/5
TrustpilotProfessional local experts
All the staff at RMS were excellent throughout our house sale. They kept in touch at regular intervals and helped guide us through our first sale. Very reasonable fees and highly professional.
Joe · 23 June 2024
Agent replied · 26 October 2024
Thank you very much Joe for taking the time to leave us such a great review, we really appreciate it!
★★★★★ 5/5
TrustpilotAmazing mortgage advisor services and…
Amazing mortgage advisor services and experience. Could not fault at any point from start to finish. Able to be put at ease with every step, very knowledgeable and able to answer any questions or concerns. Very professional and a pleasure to deal with.
Miss · 3 November 2023
Agent replied · 26 October 2024
Thank you Emily for taking the time to leave this 5 star review for our Mortgage Advisor service, we really appreciate it.
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