Trusted Agent profile · Morden · Surrey
Verified
★★★★★
825 reviews across 2 platforms
99-103 London Road, Morden, Surrey, SM4 5HP
Part of Goodfellows Estate Agents, see every office.
Goodfellows Estate Agents's office in Morden, Surrey, at 99-103 London Road, is rated 4.7 out of 5 across 825 reviews on two platforms, including 823 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
The Trusted Agent 2026 results for Goodfellows Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Morden office, from every platform, shown as written. First names only.
5/5
GoogleLewis was extremely helping during the time we was looking for tenants, although we didn't go with Goodfellows I highly recommend using Lewis, he is extremely hard working and is very dedicated to his job.
Yvonne - thank you for taking the time to review our service
5/5
GoogleJack was fantastic with the sale of our house. He had great communication throughout the whole process which made it easy and stress free.
5/5
GoogleI want to say a big thank you to Jordan Facolujo. He was helpful in getting our new property in time. Really friendly and responsible person. I will say again a BIG thank you!!!
Thank you for taking the time to review our service Aksenia - especially mentioning Jordan. We like to pride ourselves on the service we deliver.
5/5
GoogleI would like say big thanks to Bradley. He has great marketing and customer skills, fantastic service. I greatly admire his service and the skills he have. He was helpful and very focused on customer base and their need and he does great to satisfied customer demand. Thanks Bradley
5/5
GoogleBradley was very prompt to find tenants for me in more than one occasions. He acts fast, courteous and to the point on the action items. He is always honest with his responses, confident and has the right professional attitude. I would love to deal with him in future.
5/5
GoogleThe best agent with the best staff! 👌 it was a wonderful experience with searching and securing an apartment. Rosie is a very lovely person, was helpful throughout the process, responds on time to messages and well detailed with information. Good professionalism and transparency. Thank you so much. …
1/5
GoogleHello Firstly below is the correct timeline of my last interaction. I emailed on Thursday 28th with an account of my issues to date (which i will summarise below). I then got an email from Marion on the 29th and responded that i was free whenever suited that day. I then never heard back till a call today Monday the 2nd whilst I was in work and am currently in the process of emailing Marion back. The images below are a screen grab of this interaction. If our regular account manager is off sick, i sympathise but where is the email/ communication outlining the situation and explaining who is managing their portfolio in their absence? Please see below what was in my email on Thursday 28th: Firstly, in the move across from Your Move the communication of the transition was messy, inaccurate and not at all smooth. It was unclear what was taking place and onus was on us as tenants to chase this information. The inept nature of the move was further amplified when it transpired the set of keys that the agency should hold had either not been handed over or had been lost and again rather than setting up a suitable way to rectify, we were asked to cut a set of keys and make the journey to your offices to hand them over. Surely you see the irony in this ? had the tables been turned there is no doubt in my mind that we would have faced a hefty fee to replace any keys we had lost and we would need to do everything in our power to actually have them cut ourselves. Once we moved across, we quickly highlighted a number of issues that had been raised to Your Move as wanted to ensure Goodfellows were across and able to action these. We first raised them in April and it has taken until now to be rectified and has only come about because of direct conversation between ourselves and the landlady. We spearheaded a campaign for the council to take responsibility for a pigeon infestation and subsequent water ingress and again Goodfellows never once picked up the conversation directly with the council, instead calling us for updates. If this was picked up separately we were certainly never kept in the loop. Ill responsd to Marion directly but am standing by my review.
Dear Peigm1987 We are disappointed to see you’ve left us a one star review without any explanation as to why? Our team has found you up on our system and believe you are a tenant for one of our managed properties. Our property management team has spoken to you previously advising that works are being done by the Landlords contractors- they were instructed to do works which we have been informed have been completed. Our team has also had long discussions re these issues with the landlord as was being dealt with by another staff member who is off sick at present. Our property management team emailed you on Friday and left messages asking when best to call. They also emailed you again today. As yet no call back or response. For us to resolve your reason for a low score please get in touch with our team who have been trying to contact you.
5/5
GoogleSarah and Tamara have been excellent in conducting, processing and completing the rental process with efficiency. 👍 …
2/5
GoogleExperience not very good on this occasion, They never answer the phones, when you leave a message they do not return your calls, but constantly send emails out for you to sign i was getting 3 of the same emails a day for days, until i signed without being able to speak to anyone. As i am a client of Goodfellows i do not feel that they acted in my best interest. I have been with goodfellows in morden for a lot of years and this has been the worst time dealing with them as a landlord.
1/5
GoogleEverything seemed absolutely perfect until the day we moved in. As all the estate agents, their main interest is getting your monthly rental payment and deposit. After that they completely don't care. 1 month after moving into the property I still don't have access to meter reading cupboard, one of the showers is leaking liters of water and after god knows how many emails none has yet come to fix it. Also the agency has failed to tell us up until the day we moved in that some furniture we had requested was not provided, forcing us to buy something we had not planned to buy. This is by far the worst experience I ever had with an agency.
A month later and no response from Marco La Rocca. Dear Marco, I am sorry that you have rated our service with a low score, could you please provide us with more information including the property address so we can look into the matter of the complaint and do a full investigation. Please email me Stephen.offield@goodfellows.co.uk Kind Regards Stephen Offield
5/5
GoogleI want to say a big thank you to Jordan Facolujo. He was helpful in getting our new property in time. Really friendly and responsible person. I will say again a BIG thank you!!!
Thank you for taking the time to review our service Aksenia - especially mentioning Jordan. We like to pride ourselves on the service we deliver.
1/5
GoogleThe worst property management we have ever experianced. The manager who is called Sharmila definitely needs to learn about communication, respect and customer care. My husband and I tried to let a house with Goodfellows in Morden last November. We paid the holding deposit for the property and wanted to make some regulation for health and safety because there were tens of sockets and cables in every room. The staff said it was all right, they could. After then Ms Sharmila, the manager, said she couldn't make any changes in house by shouting and rudely. The way of her speaking makes us feel a foolish. We speak English as a second language but we are not idiots.We cancel the agreement and never work again this agency.
Dear Su, Thank you for your feedback. When taking the property. We negotiated a £100 reduction on the rent, offered our services without paying any administration fee; if you moved into the property before the festive period and offered three further viewings on the property. All documentation signed by you and husband was to take the property as seen. A full electrical certificate was done on the property and was deemed as safe. Just before the move in. Your husband requested the property to be modified. Which we advised the landlord was not willing to do at this stage, because of the reduction in rent and deemed the property safe. Sharmila, then renegotiated on your behalf and all your requests were finalised. Your husband then decided you both still didn’t want to proceed with the property, because there were other issues wrong with the house. We felt we have acted extremely courteous at all times. Unfortunately we are merely the messengers and expressed this on serval occasions, between both landlord and tenant. Has part of our process if you withdraw from tenancy the reservation fee paid would be non-refundable. Due to the erratic behaviour and further requests made after we managed to negotiate your requests, we felt it would be best to offer you a full refund and the landlord also felt this was the best option to take. We wish you the best of luck with your property search.
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
5/5
GoogleJust had an amazing experience with GoodFellows Morden. We had an issue with our boiler and it seemed like an engineer would have to visit to fix it. So in my mind I kind of guessed that it’ll be a few days before this gets fixed. However, as soon as I emailed, I got a reply back from the Assistant Manager, Marion Gardner, saying that a plumber would soon call to arrange appointment to get this fixed. And few minutes after that the plumber called and we booked for the same day and the plumber was at the property after like an hour or so and fixed the issue. Unbelievably quick response. The whole team has been super supportive and responsive since the beginning.
Thank you Khuram Usman Khalid for taking the time to leave us a positive five star review and sharing your experience of the service you received from Marion.
2/5
GoogleWorst agent ever Kelly! We moved out from our old house and over 2weeks we are still waiting for our deposit to be reliesed, we keep contacting her and she keep saying she will get back to us even though after we moved out the landlord straightaway give his blessing to relieve the deposit for us! We found the new house with this agency and I have to say we had Good experience with Barbara the estate agent
Dear Adrienn we’ve noticed you have changed your review from a 5 to a 2 star. Unfortunately because the property was not managed by Goodfellows we are in the hands of the landlords to authorise in writing the release of deposit monies and cannot do this until we have received this from them. As we merely are the agents holding and protected your deposit. Good news is Kelly spoke to you yesterday advising that your deposit was being released and it was sent back to you yesterday.
5/5
GoogleSo far all is good, looking forward to sign the contract :D great variety of houses and easy to communicate with :) quick update on this review: Great experience, everything was done via DocuSign so, you don;t have to waste time going to the agency every time a new signature is needed. Also, even after signing the contract, they still answer the phone and help even though the property is managed by the landlord. Outstanding services, I would definitely recommend them to all my friends @Aaron, keep on rocking, you're a star and Goodfellows should be proud to have you part of their team.
Mihai, thank you for rating us 5 stars we wish you all the best in your new home.
5/5
GoogleJust had an amazing experience with GoodFellows Morden. As soon as I emailed, I got a reply back from the Assistant Manager, Marion Gardner, saying that a plumber would soon call to arrange appointment to get this fixed. And few minutes after that the plumber called and we booked for the same day and the plumber was at the property after like an hour or so and fixed the issue. Unbelievably quick response. The whole team has been super supportive and responsive since the beginning.
Thank you Mustafa for sharing your experience and the excellent service you received from Marion from our Property Management team.
5/5
GoogleRecently sold my house through Goodfellows Morden, and couldn't be happier with the outcome. Tony marketed it excellently and was extremely easy to deal with, felt comfortable with him from the moment we met him. He was transparent about fees, worked quickly and secured a buyer after three days on market (not easy in the current slow market). Jodie handled the sale process superbly, always keeping us and when needed our solicitor on top of progress and actions needed, and chasing down the chain if required. The sale went smoothly and everyone so far as I know was happy with the outcome. I'd have no hesitation using them again or recommending to friends.
Dear Jonathan, We are delighted to read that Tony and Jodie gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
5/5
GoogleSarah Chishty, I would like to express my sincere gratitude for your excellent assistance in the process of our house relocation. God bless you
5/5
GoogleBarbara went above and beyond. From the moment we contacted her about the property we liked, she got back to us quickly, she quickly returned calls, she emailed quickly in response to any enquiry we had. She had as moved in to the property we viewed before 2 weeks were even up. I couldn't recommend working with her more highly!
5/5
GoogleKanika Williams has been fantastic. She has handled my checkout impeccably. She is polite, prompt and has been a pleasure to deal with. Thank you so much for all your help.
Dear Alex, We couldn’t be happier that Kanika provided you with a great customer experience. Thank you for taking the time to leave this review.
5/5
GoogleI can't thank Laura Lindsay enough for her help during my tenancy. She is always super helpful, efficient and personable. A joy to speak to, Laura always brightened up my day!
Thank you Joseph for leaving us a 5 star review and mentioning the amazing service you received from Laura.
4/5
GoogleEven though Tiffiany is new to Goodfellows, she took ownership of my problem and dealt with it efficiently and expeditiously. Very good customer service. SJPositiveResponsiveness
Dear Sabina thank you for your review complimenting one of our new property managers Tiffany. We are very pleased that you found her efficient and that she expedited your problem with good customer service. Kind regards Goodfellows Property Management.
5/5
GoogleThanks Bradley. With his help, we found new tenants very quickly and brought no gap between the tenancies. Great job and professional work!PositiveResponsiveness, Value
Dear Oliver really very pleased with your 5 Star review and we are delighted that Bradley found you tenants with no gap between tenancies. Kind regards Goodfellows Morden
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Yes. In The Trusted Agent 2026 awards: Goodfellows Estate Agents, Morden won Gold.
Tell us what you need and we'll pass your enquiry to Goodfellows Estate Agents Morden and up to three other top-rated agents near Morden.
