Trusted Agent profile · Morden · Surrey
Verified
★★★★★
825 reviews across 2 platforms
99-103 London Road, Morden, Surrey, SM4 5HP
Part of Goodfellows Estate Agents, see every office.
Goodfellows Estate Agents's office in Morden, Surrey, at 99-103 London Road, is rated 4.7 out of 5 across 825 reviews on two platforms, including 823 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
The Trusted Agent 2026 results for Goodfellows Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Morden office, from every platform, shown as written. First names only.
5/5
GoogleGreat Estate Agents, Kanika has been very helpful and efficient in sorting out any problems with my tenants, I have used the agency for many years now. I started as they appeared to be the cheapest but I have been really impressed with their customer service and more to the point they have always obtained the full rent on my property, which has been paid immediately. Michael
5/5
GoogleWe’ve been dealing with Goodfellows for many years, but recently our landlord decided to sell and we had to move for the first time after 21 years! Scott Messeder showed us around a range of properties, but he is the real reason that we are now in our new beautiful home. He actually took the initiative to personally contact us about the property, knowing that it matched our criteria. He was super helpful and patient with us right from beginning to end. We could not be more thankful.
5/5
GoogleI'm pleased with the service that Jordan has done for me and my family, . That was very helpful, i found the property very quick and without any difficulties . Jordan is a professional, i recommend him👍👍👍 …
Thank you for taking the time to review our service - especially mentioning Jordan.
5/5
GoogleBarbara has been very professional and friendly in our search for a new home. Very understanding, compassionate and accommodating to our inquiries. She went above and beyond to assist in the best way possible and kept us up to date during the process. She has been working extremely hard during the national lockdown, even at weekends which is a clear sign of her dedication and professionalism.
5/5
GoogleThere is no need to look anywhere else! Excellent communication, and promt management of viewings and aftercare. Khadeja is brilliant at her job and you won't want for anything as its all taken care of for you. If you want 5 star service don't look anywhere else. Thank you
5/5
GoogleOur agent was Jordan. What a great man! He has been so patient with us and always ready to help. Really friendly and kind. A true professional! Thank you Jordan for helping us finding the best house! ♡
Thank you for taking the time to review our service Izabella- especially mentioning Jordan. We like to pride ourselves on the service we deliver.
5/5
GoogleSpecial thanks to Augstein for his help during the process of letting my home.
5/5
GoogleAs a landlord I'd like to give a very big thank you to the Renewals team at Goodfellows (Morden office), especially the Manager, Laura Lindsay, for recently handling a tenancy renewal on my behalf. Certainly not a straightforward renewal on this occasion but despite everything the whole matter was handled exceptionally professionally from start to finish and I will certainly be using them again and have no hesitation whatsoever in recommending them to others.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lance, we are often very proud of our staff and how hard they work but when you read a 5 STAR review such as yours, we know that it is not just how we feel about our staff, it is what they do that really counts. Laura will be delighted to read this and we are sure this will keep her motivated to help others like you. Kind regards Goodfellows Renewals Team
5/5
GoogleGreat job! Bradley made everything easy for us. The process has been smooth and he's been helping all the way through it, promptly answering any question we had. Thank you!
Dear Alessandro, what more can we say other than on behalf of Bradley thank you for such a great review. 5 STARS all the way !! Kind regards Goodfellows Morden.
5/5
GoogleWe had the best experience with Goodfellows....even though selling and buying property is a very stressful time. Jack Jenkins, our Goodfellows agent, kept us informed throughout the buying process and was extremely supportive especially when there were delays and hiccups, going above and beyond his remit as an agent. Jack proved to be a very professional and personable young man, approachable, enthusiastic about his work, responsible and supportive of his clients. He really is an excellent ambassador for Goodfellows, and because of this, we wiĺl be recommending both Goodfellows and Jack to friends thinking of entering the selling/buying market. Steve & Judith Line
Thank you Stephen for leaving us a 5 star review and sharing your experience.
5/5
GoogleThank you to Jodie at the Morden branch. She is friendly, helpful and made every effort to find us our ideal home. I can highly recommend working with her as she has excellent customer service.
Thank you Joan, We are delighted to read that our Morden Sales Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review regarding the excellent service you received from Jodie.
5/5
GoogleWe recently purchased a property advertised through Goodfellows. The service provided was professional and I'd like to thank Gemma Bedford for her help throughout the process. Would definitively recommend them.
Dear Javier, thank you for purchasing a property through us and highlighting the service provided, especially by Gemma and the help she offered throughout the process. We very much look forward to being recommended by you . Kind regards Goodfellows Morden
5/5
GoogleBradley Hearse was the agent we dealt with to rent a 2 bedroom flat. He was very professional and accommodated us twice with our requests to change appointment times. He really helped us move in quickly and successfully. I also have to say that the other ladies I spoke to in the office were also helpful too. Thank you.PositiveResponsiveness, Professionalism
5/5
GoogleI recently dealt with Goodfellows Morden as i was going to buy a flat with my partner. Unfortunately, we had to pull out but Goodfellows were excellent throughout the whole procedure.Our estate was Jack Jenkins and he was very professional and helpful. He answered all of our questions and replied to every e mail promptly. It was a pleasure to deal with him. Should my circumstances change, I would be more than happy to deal with Goodfellows and Jack again. There would be no hesitation.
Thank you Lesley for leaving us a positive review.
1/5
GoogleJust had the worst experience over the phone with a lady from their accounts team, unfortunately I didn't get her name. I called to explain me something over my deposit and when she had to speak to me again she said 'Oh Gosh' at the being of the conversation. Then she said that is hard to explain to me what the latter states while shouting at me and at the end almost hang up on me. Don't even bother speaking to them. I have been using them for 3 yers now and every time we have to contact them it is a nightmare.
Dear Vanya Marionva, I am sorry that you have rated our service with a low score, we have spoken to our property management team and they said: The tenant called up after having sent a receipt of the one weeks deposit being refunded which she asked me what does the dates mean on the side if the deposit was paid in sept why was it transfer out on in May which I had advised the tenant that the deposit was only registered for a year which because they had stayed on at the property I had to be registered again however she can ignore the dates a this is something for our on purpose however we can see on our system the date we had received the deposit, I then confirmed the original deposit amount and how much I had refunded to the tenant which she was happy with the breakdown and the figures. The tenant then phoned back 15 mins later with an attitude stating she does not understand the dates why are they on the receipt which I explained this is something for outside which she should not take into the dates she then asked me did I just say “oh god” which I said sorry no I didn’t which then she said whatever so I stayed on the phone silent waiting for her to explain what she doesn’t understand once she had explained the dates once again I started explain the full breakdown of her account with being interrupted every min I just stopped talking until she was ready and then asked if I could explain to her which then she said no its fine it doesn’t matter so I said are you sure which he then put the phone down Jeannette was also there and heard every part of the conversation. I had released 8 deposit today and did not have anyone speak to me with an attitude once they had received their confirmation apart from this tenant she also then started shouting saying I’ve had enough of Goodfellows every time I call there is a p-problem which I said ok I apologise for that being she put the phone down. I believe this is unfair as I have never had a bad review with anyone but happened to have this with a let only tenant when I have had let only tenants leave 5 start review therefore.
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
5/5
GoogleGoodfellows were amazing when I was trying to find a property! The original lady who helped me has since left the Company which is a great shame as she was nothing short of helpful. Kanika (I believe in accounts) has been absolutely amazing! She is one of the most helpful Customer Service orientated people that I have ever come across. She is always very polite, and has helped me with a small issue that I had without placing pressure on me at all. Keep her within your Company - it's rare to find someone like her these days :-)
Thank you Kayley for your 5 star review and sharing your experience.
5/5
GoogleAaron was a great agent ,very helpful and professional, always there to answer my questions. He did the whole process really fast and saved us from stress. Thank you so much Aaron and team!
Thank you Christina for taking the time to review our service from our Morden branch - especially mentioning the excellent service you received from Aaron.
5/5
GoogleRyan Anderson was a phenomenal help in our search for a new rental home. Our previous property was suddenly unavailable with only 3 weeks before our move date. We reached out to Goodfellows and was introduced to Ryan who assisted us every step of the way! Cannot recommend his and Goodfellows services more! Professional, friendly and very responsive.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSpecial thanks to Maisie for her help with finding a great place
5/5
GoogleDue to family circumstances I needed to move out of my then current place pretty quickly, I contacted Goodfellows and was advised of 2 properties that met our needs, one of which was absolutely perfect. We put an offer in which was accepted within a day and the referencing process took no more than 2 days. With everything complete sooner than we thought we decided we wanted to move in sooner than initially planned as we were going away the day after the original move in date so thought the extra days would help. Aaron who was dealing with our references and move was extremely supportive and managed to get the landlord to agree an earlier start date, so we basically managed to move in to our new place 9 days from the initial viewing. Absolutely awesome customer service and they really listen to your needs as well as accommodate when required. Highly recommend these guys, had an awesome experience!!!
Thank you Adhnan Ahmed for sharing your experience. We are please to hear Aaron provided a fantastic service. We wish you all the best in your new home.
1/5
GoogleHello Firstly below is the correct timeline of my last interaction. I emailed on Thursday 28th with an account of my issues to date (which i will summarise below). I then got an email from Marion on the 29th and responded that i was free whenever suited that day. I then never heard back till a call today Monday the 2nd whilst I was in work and am currently in the process of emailing Marion back. The images below are a screen grab of this interaction. If our regular account manager is off sick, i sympathise but where is the email/ communication outlining the situation and explaining who is managing their portfolio in their absence? Please see below what was in my email on Thursday 28th: Firstly, in the move across from Your Move the communication of the transition was messy, inaccurate and not at all smooth. It was unclear what was taking place and onus was on us as tenants to chase this information. The inept nature of the move was further amplified when it transpired the set of keys that the agency should hold had either not been handed over or had been lost and again rather than setting up a suitable way to rectify, we were asked to cut a set of keys and make the journey to your offices to hand them over. Surely you see the irony in this ? had the tables been turned there is no doubt in my mind that we would have faced a hefty fee to replace any keys we had lost and we would need to do everything in our power to actually have them cut ourselves. Once we moved across, we quickly highlighted a number of issues that had been raised to Your Move as wanted to ensure Goodfellows were across and able to action these. We first raised them in April and it has taken until now to be rectified and has only come about because of direct conversation between ourselves and the landlady. We spearheaded a campaign for the council to take responsibility for a pigeon infestation and subsequent water ingress and again Goodfellows never once picked up the conversation directly with the council, instead calling us for updates. If this was picked up separately we were certainly never kept in the loop. Ill responsd to Marion directly but am standing by my review.
Dear Peigm1987 We are disappointed to see you’ve left us a one star review without any explanation as to why? Our team has found you up on our system and believe you are a tenant for one of our managed properties. Our property management team has spoken to you previously advising that works are being done by the Landlords contractors- they were instructed to do works which we have been informed have been completed. Our team has also had long discussions re these issues with the landlord as was being dealt with by another staff member who is off sick at present. Our property management team emailed you on Friday and left messages asking when best to call. They also emailed you again today. As yet no call back or response. For us to resolve your reason for a low score please get in touch with our team who have been trying to contact you.
5/5
GoogleI had a very good experience with Goodfellows, as they helped me rent out my place. Barbara was very professional in the whole process and always kept us up to date. Thanks Barbara
Thank you Jawad for your five star review.
5/5
GoogleWe found Jodie to be friendly, approachable and very professional. She has excellent knowledge about the local area and schools. Cannot recommend Jodie highly enough and without doubt has a 5 star rating from us.
Thank you T Robain for mentioning Jodie and leaving us a 5 star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Goodfellows Estate Agents, Morden won Gold.
Tell us what you need and we'll pass your enquiry to Goodfellows Estate Agents Morden and up to three other top-rated agents near Morden.
