Trusted Agent profile · Abergavenny
★★★★★
241 reviews across 3 platforms
59 Frogmore Street, Abergavenny, NP7 5AR, NP7 5AR
James Dean Estate Agents's office in Abergavenny, at 59 Frogmore Street, is rated 4.6 out of 5 across 241 reviews on three platforms, including 91 Google reviews rated 4.7.
91
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
139
Reviews on Trustpilot
Business-wide
Every review we hold for the Abergavenny office, from every platform, shown as written. First names only.
4/5
TrustpilotHelpful experience
Helpful experience from Tom Taylor especially with processing paperwork once the unfortunately episode of requiring eviction of a tenant who stopped paying rent has been encountered.
We are pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
5/5
Trustpilotjamie woodman
easy to approach and very helpful…
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.
5/5
TrustpilotCraig was great
Craig was great, very helpful, very positive
5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleHywel and Oliver were fantastic when they sold our house. Moving house is rarely without stress but their excellent communication skills made the process so much easier. They were able to answer all my questions, chase solicitors and ensure that all parties involved were updated. They also showed great professionalism during this pandemic and ensured safe practices when viewing houses. Thanks for all your help and we love our new home.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
5/5
GoogleThank you to Ceri and team for your great support whilst buying our first house. Exceptionally quick and helpful service.
5/5
TrustpilotThe service was good.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
5/5
TrustpilotShe is awesome and helpful
1/5
TrustpilotI am extremely disappointed the Kidlington team
I am extremely disappointed with my experience with Chancellor and, frankly, expected far more from a company of this size and reputation.
5/5
GoogleCeri was very helpful throughout the process and went above and beyond to help us. Highly recommend
1/5
GoogleOne job- we arranged a viewing of a property for Tuesday @ 11.20am - received confirmation email. Arrived 5 minutes early - waited 15 minutes in case agent was caught in traffic - ended up calling them only for them to tell us WE had cancelled the viewing. Why would I drive that far if we had cancelled after having confirmation by email confirming??? Please just tell us you messed up and we might accept it but trying to cover up your mistake is unprofessional. Very disappointed
4/5
GoogleOverall James Dean as a estate agent were very professional and did their best to sell our property in quite difficult times.The Office in Abergavenny was extremely busy and therefore feed back was slow from potential buyers. A young and up and coming team. Thank You
5/5
GoogleOliver and the team were great throughout the whole process of selling my house. Really communicative and gave me solid advice whenever I asked. I would definitely recommend to anyone buying or selling in the Abergavenny area.
5/5
GoogleWe had the pleasure of dealing with Hywel and the team when selling our property at Sarno Square - part of a grade 2 listed building. They provided excellent customer service and advice that was critical in securing a sale. I would recommend them 100%, with no caveats - a great bunch of professionals who routinely went the extra mile for us.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service although we had a very difficult sale = a lovely bungalow in the countryside on a huge plot with a beautiful view and optmistically valued at first, but through no fault of James Dean we were forced to reduce the price substantially; we hit the market at hopelessly the wrong time. Nothing was too much trouble, though for Ceri, Oliver and Hywel; they were always courteous, knowledgeable and helpful. What more coutd one ask?
5/5
GoogleJames Dean were fantastically helpful, not only with the letting of our property for a number of years but also with the sale of our property. Unfortunately, we had a delay due to a lengthy chain but James Dean were persistent and pushed forward every party in the chain to close, ensuring the exchange was complete and everyone was in their new homes in time for Christmas. I highly recommend.
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