Every review we hold for the Abergavenny office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHannah was fantastic throughout the…
Hannah was fantastic throughout the entire rental process. She was professional, responsive, and made finding and securing our rental home much less stressful. She kept us informed at every stage, answered all our questions promptly, and worked hard to ensure everything went smoothly. Thanks to her support and expertise, we were able to find a great home that met our needs. I would highly recommend Hannah to anyone looking for help with renting a property.
Miss · 16 June 2026
Agent replied · 22 June 2026
We appreciate you sharing your positive experience. We are so glad to hear that the rental process was less stressful and that we kept you informed. It is wonderful to know that you found a great home.
★★★★★ 5/5
TrustpilotCharlotte has been great throughout
Charlotte has been great throughout, she’s supported us with people viewing our home and us viewing other properties and is always enthusiastic and really gets to know the properties and what we’re looking for. Her communication is also great, she keeps us posted, follows up when she says she will and is always open and honest with her feedback which has ultimately helped us sell our home! Thank you Charlotte!
Customer · 18 May 2026
Agent replied · 24 May 2026
We appreciate your positive feedback. We're happy to hear that our support with viewings and property searches was helpful. We're glad our communication and honest feedback ultimately helped you sell your home.
★★★★★ 5/5
TrustpilotStephanie Toal was an excellent estate…
Stephanie Toal was an excellent estate agent to work with and played a key role in helping this transaction reach exchange.
As the acting conveyancer on the matter, I was particularly impressed by Stephanie's proactive approach and dedication. The day before exchange, an urgent issue arose that needed to be resolved quickly. Despite it being close to 5pm and approaching the end of the working day, Stephanie took my call, immediately understood the importance of the matter, and took action straight away.
What really stood out was her commitment to seeing things through. She continued liaising and providing email confirmations well beyond normal working hours, with correspondence continuing after 7pm, ensuring that everything necessary was in place for the transaction to exchange contracts.
In property transactions, having a proactive estate agent can make all the difference, and Stephanie is a perfect example of that. Her responsiveness, professionalism, and willingness to go the extra mile helped keep the matter moving at a critical stage.
I would highly recommend Stephanie Toal to anyone looking for an estate agent who is efficient, communicative, and genuinely committed to getting a transaction over the line. Proactive people like Stephanie really do make the difference.
Nadvi · 8 October 2026
★★★★★ 5/5
TrustpilotForever grateful
It's always hard when you have to sell a loved ones property, after their passing. Right from the start Ella was thoughtfull, kind and professional to the situation. She helped guide us through the process with her expertise, making the process much easier. Ella excelled at communicating with us and ensured emails were answered in a timely manner. Im sure i asked some really stupid questions, but Ella never made me feel they were not valid. Despite some setbacks with buyers, she was always there with optimism and advice which has finally led to us exchanging today. We will be forever grateful to Ella and the team
Gemma · 6 October 2026
★★★★★ 5/5
TrustpilotWe cannot recommend Maedeh highly…
We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process.
Throughout it all, Maedeh has been absolutely fantastic. She has been incredibly supportive, proactive and patient, always keeping us updated, chasing things when needed and doing everything she can to keep the process moving.
She has gone above and beyond in dealing with queries from both sides and has been a constant source of help and reassurance. We are still waiting to complete, but we wanted to say how much we have appreciated everything she has done for us so far.
Thank you, Maedeh, for all your hard work and support, you really have been wonderful.
Rayna · 22 September 2026
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…Sherko
I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks!
Sherko was professional, friendly, extremely helpful and always kept me updated throughout the process. He went above and beyond to make everything as smooth and stress-free as possible.
I’m so pleased with the result and would highly recommend Sherko to anyone looking to sell their home. Thank you, Sherko, for your fantastic work!
Monica · 4 September 2026
★★★★★ 5/5
TrustpilotThe works were done promptly
The works were done promptly, the contractor was very punctual and professional, better experience that some we had in the past. Coco was very good in checking the progress of the contractors, if the work has been done or not, which reassured me. She is approachable and professional and that's all I can ask for
Alexandra · 17 June 2026
Agent replied · 22 June 2026
We appreciate you sharing your positive experience! We're glad to hear the work was done promptly and professionally. It's great to know our team member was approachable and ensured the work was completed to your satisfaction.
★★★★★ 5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.
Mr · 31 August 2026
★★★★★ 5/5
TrustpilotI absolutely can’t thank Leeann from…
I absolutely can’t thank Leeann from chancellors sales team enough! Her communication was really outstanding. She kept us updated at every stage and made sure I was always in the loop. She was proactive and genuinely cared about moving things forward with our purchase. Leeann even took the initiative to copy me into communications with my legal team, which gave them the nudge they needed to take our property purchase seriously. She's made a stressful process so much easier for us, and I honestly wish she could stay on our case until completion😊!
Ese · 16 October 2025
Agent replied · 17 October 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotFrom day one when i enquired about the…
From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic
She keeps you in the loop and wont leave idling, Thank you and hope we will be able to conclude our current application smoothly
Mr · 4 September 2026
★★★★★ 5/5
TrustpilotIan has been a delight to work with in…
Ian has been a delight to work with in relation to the sale of my property. He has been very responsive, flexible and provided expert advice based on years of experience. Thanks to Ian and the team for their great work.
Celia · 17 June 2026
Agent replied · 22 June 2026
We appreciate you sharing your positive experience. We are so pleased that our team's responsiveness, flexibility, and expert advice were helpful.
★★★★★ 5/5
TrustpilotExcellent service from Mr. Hazem
Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.
Thank you, Mr. Hazem for your excellent support and service. Highly recommended.
Dikshya · 14 September 2026
★★★★★ 4/5
TrustpilotA Great Homebuying Experience Thanks to Fern
I had a great experience working with Fern Bailey. Despite being early in her career she is professional, enthusiastic, and clearly dedicated. Fern was responsive to my queries and made the process smooth and stress-free. I have spent over 12 months looking for the right property and she has been better to work with than many more experienced estate agents I’ve dealt with. A rising star in the industry.
E · 16 October 2025
Agent replied · 17 October 2025
Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
★★★★★ 5/5
TrustpilotVery responsive and helpful
Franki is always very responsive to our queries and quick to secure all the necessary contractor quotes and landlord approvals for whenever any work needs to be done around the house. She is an asset to the company and we are very grateful for her dedication whenever we reach out to her.
Alaa · 13 October 2026
★★★★★ 5/5
TrustpilotUnwaveringly professional, efficient, and effective
We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.
Advait · 28 August 2026
★★★★★ 5/5
TrustpilotJessica was great
Jessica was great, she knew the local area so well. I enquired about one property and she contacted me to mention another one I may have missed. It was exactly what I was looking for
Mr · 13 June 2026
Agent replied · 22 June 2026
We are so glad our team's local expertise helped you find the perfect property. Thank you for your wonderful feedback!
★★★★★ 5/5
TrustpilotEthan was a constant support
Ethan was a constant support, always listened to our needs and answered the questions promptly. He negotiated a deal for us too. Thanks to him, everything is smooth sailing for me and my partner.
Susan · 17 June 2026
Agent replied · 22 June 2026
We're so pleased to hear that we provided constant support, listened to your needs, and promptly answered questions. We're glad everything is smooth sailing.
★★★★★ 5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
Phillippa · 11 September 2026
★★★★★ 5/5
TrustpilotRelocating from Germany
From the moment of our first conversation, with Aslam in the Richmond office, to completing our tenancy agreement the attention to detail and service from the whole office team has been first rate. We wanted to relocate back to Richmond, from Germany where we have been living for the past 10 years. It was a challenging time, with visas and finding agreement based on our funds which were in Germany. But a big thank you to all concerned, including our new landlord who the Richmond office hold an obvious good relationship with. Next job, bring Oma - Granny - over to join us from Germany. Wish us luck. With warm regards Shaun, Mel and Lea
Shaun · 19 June 2026
Agent replied · 22 June 2026
We are so happy to hear about your positive experience with our team, especially given the challenges of relocating from Germany. We wish you the best of luck with bringing Oma over!
★★★★★ 1/5
TrustpilotCheck For owners in Land Registry before viewing
Rogue trading - Selling marketing property albeit domestic abuse. Disregard all the flags letters. ILLEGAL SELLING LISTING without the consent of owners registered on the HM land registry. Please insist upon OR check yourself HMLand registry Records before VIEWING. BREAKING MONEY LAUNDERING RULES PLAYING AROUND LAW. ESPECIALLY THE RICHMOND BRANCH LISTING, they will cloud your judgement with fake reviews here and other stories. Reply shows offence and guilt to misdirect. Chancelllors pressurising TP to remove this as they are fully aware of this property and their illegal activity. Disputed property be warned. I have called the head office and sent the letters to directors and dismissed. Not even acknowledged.
Bianca · 18 June 2026
Agent replied · 22 June 2026
Thank you for bringing this to our attention Bianca, we really appreciate it. So that we can investigate this further, please can you send an email to directors@chancellors.co.uk with all relevant information. Thank you.
★★★★★ 5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Mrs · 14 May 2026
Agent replied · 24 May 2026
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
★★★★★ 5/5
TrustpilotI had a viewing with Odete for a…
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
Mr · 22 May 2026
★★★★★ 5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
James · 8 October 2026
★★★★★ 4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
Jaspreet · 23 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
