Trusted Agent profile · Mole Valley
★★★★★
152 reviews across 2 platforms
London House, 29 Church Street Leatherhead, Surrey, KT22 8EF, Mole Valley, KT22 8EF
Gascoigne Pees's office in Mole Valley, at London House, is rated 3.7 out of 5 across 152 reviews on two platforms, including 65 Google reviews rated 4.7.
Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
5/5
GoogleI bought my house through Gasgoine pees leatherhead branch and the staff were fantastic. I highly recommend them. They made the process a lot easier.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleLitan Paul been very helpful and kept me informed From Sajjad Ahmad
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleReally can't recommend these guys enough, Matt and everyone we spoke to were incredibly friendly and professional. We would definitely return in the future.
Thank you Alex for your glowing 5* review of our Gascoigne-Pees team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleExcelent service provided by Litan. Highly recommended
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service, thank you very much guys
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery fine service from Matthew and Litan.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
5/5
GoogleLitan sold me my house. Great service, helped push everything over the line. We're very happy with our new home. Thank you!
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
5/5
GoogleExcellent all round service. Honest, professional and friendly approach.
Thank you Mike for your kind words of our honest, professional and friendly approach. Best wishes Emma
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
TrustpilotGreat Service
5/5
GoogleExcellent!
Hi Carlos, thanks for leaving a 5* review. Kind regards, Tracey.
5/5
GoogleRating only, no written review.
Many thanks Sarah, for your 5* review. Kind Regards, Tracey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Mole Valley office has 152 reviews across two platforms: 65 on Google, 87 on Trustpilot (across the whole business).
Gascoigne Pees Leatherhead Sales is rated 3.7 out of 5 across all 152 reviews, and 4.7 out of 5 on Google from 65 reviews.
Gascoigne Pees Leatherhead Sales, London House, 29 Church Street Leatherhead, Surrey, KT22 8EF, Mole Valley, KT22 8EF.
