Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHolly and the team at GP in Leatherhead have been amazing. They held an off market viewing day at our property and had Oli and Charlie come round beforehand to ensure they had all the information and knew the property details well. The open day was a real success and they sold the property before it even officially hit the market! Just by purely contacting individuals registered with them. It’s been a huge relief dealing with a team who are quick to respond and help ease any anxiety. Highly recommend Holly and the team at Leatherhead.
Shauna · 9 August 2025
Agent replied · 8 September 2025
We are thrilled to hear that you had such a positive experience with our team at GP Leatherhead! Our goal is to provide exceptional service and make the selling process as stress-free as possible. Thank you for your recommendation! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have had a really positive experience working with Oli on the sale of our property. He's been fantastic, always polite, quick to communicate, and great at keeping us informed. He also has a lovely sense of humour which has helped make what can be a stressful process feel much more manageable. What really stands out with Oli is how personable he is, even with my 6 year old, taking the time to chat and make her feel involved too. Its the little things that make a big difference.
Jade · 8 August 2025
Agent replied · 17 October 2025
Thank you so much for your kind words! It was a pleasure working with you on the sale of your property. Our team strives to provide excellent communication and a positive experience for our clients, and I'm glad to hear we were able to do that for you. It's those personal touches, like connecting with your daughter, that make all the difference. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently put our house on the market with the Leatherhead Branch of G Pees. We dealt with Daniel Beckson throughput the process of selling our house. Daniel was always punctual for every viewing and keep us informed of all of the feedback from these viewings. We have just accepted the offer on our property and we look forward to a smooth journey through the next phase of this sale. We found Daniel very knowledgeable and friendly. Thsnks Daniel 👍
Dominic · 10 March 2025
Agent replied · 22 April 2025
Thank you for your glowing 5* review Dominic. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOli, and the wider team behind him, has been a real pleasure to work with. Oli has been super responsive and has been willing to accommodate my busy schedule - often with annoying last minute changes!
Rather refreshing to find a young man with what some may call 'old fashioned' values - I've certainly appreciated it and can only share a highly positive experience!
Arthur · 10 July 2025
Agent replied · 8 September 2025
Hello Arthur,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Oli and the team have provided you with such a positive experience. It's great to know that Oli's responsiveness and accommodating nature made a difference for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe have successfully exchanged contracts after quite a journey. All the staff at the Leatherhead office supported us to get to this happy place. A particular big thank you to Daniel, Karen, Holly, Oli and Mel, all of whom worked so hard for us and communicated with us every step of the way 😀 …
David · 23 July 2025
Agent replied · 17 October 2025
We are beyond thrilled to hear of your successful exchange! Our team at the Leatherhead office is dedicated to making your journey as smooth as possible, and we are delighted to have been able to assist you every step of the way. Thank you for choosing us! 😀 Kind regards, Lucy Mawer, Customer Feedback and Support Team …
★★★★★ 5/5
GoogleHolly has been amazing through this entire process. I’m purchasing one of the properties advertised by GPees and she’s always been just a phone call or email away. Couldn’t recommend her highly enough - thank you again Holly!!
Zoe · 16 August 2025
Agent replied · 17 October 2025
Thank you so much for your kind words! We strive to provide exceptional service to our clients and are so glad to hear that Holly has been there for you every step of the way. Congrats on your purchase and thank you for choosing GPees! Kind regards, Maggie, Customer Relations.
★★★★★ 1/5
GoogleWe’ve had an appalling experience with Gascoigne-Pees, dealing with Rosie and Izabelle the letting agent. As part of our tenancy offer, the landlord (through Gascoigne-Pees) agreed to remove the rubbish at the bottom of the yard before we moved in. Months later, the rubbish is still there and it has contributed to a rat infestation.
Both our neighbours and Mole Valley District Council have confirmed the problem, yet Gascoigne-Pees have refused to acknowledge it, claiming there’s “no issue” despite clear evidence and a formal council letter attached.
This is not just an inconvenience it’s a serious health and safety concern, especially as we have a baby and a young child living in the property.
From neighbors taking action, we now have dead rats in the walls stinking up the whole house and have to stay with friends to avoid the smell.
The agency’s refusal to act on an obvious infestation shows complete disregard for tenant welfare.
Extremely disappointed with the lack of responsibility, communication, and professionalism. I would strongly advise others to avoid Gascoigne-Pees until they take tenant safety and property standards seriously.
Andrew · 14 October 2025
Agent replied · 17 October 2025
Hi, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office. Alternatively, please feel free to contact us via EAComplaints@Connellsgroup.co.uk with further details. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHolly and the team has been very responsive to any of my query. They are very quick to act and commitment in what they are doing.
Definitely recommending Holly and her amazing team for any of your sale or any other process.
Ashvin · 1 July 2025
Agent replied · 17 October 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotEvery effort to make it happen, well done Ben
Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.
Mariusz · 23 July 2026
★★★★★ 5/5
TrustpilotThank you Melanie Williams
We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!
Mr · 19 February 2025
★★★★★ 5/5
TrustpilotThank you Melanie Williams
We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!
Mr · 19 February 2025
★★★★★ 5/5
GoogleGreat experience so far with Gascoigne-Pees Leatherhead buying my first home. I was able to view the property twice, second time I took as much time as I wanted. Daniel was very accommodating, knowledgeable and helpful.
Katarzyna · 8 March 2025
Agent replied · 10 April 2025
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOliver iwas fantastic, accommodated us to ensure we can visit properties on time . Thanks Oliver
Tapas · 16 October 2025
Agent replied · 23 October 2025
Thank you for your kind words about Oliver! We are happy to hear he provided excellent service and made sure you were able to visit properties on time. We appreciate your business and look forward to continuing to provide top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotWarning - avoid this company at all costs!!
Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.
Neeta · 10 August 2024
★★★★★ 5/5
TrustpilotGreat service from Basingstoke branch
We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.
Chris · 16 October 2025
★★★★★ 5/5
GoogleWe had a great experience with Gascoigne Pees.
Litan Paul was our primary point of contact, he was extremely helpful. Initially, he was able to provide detailed answers to our questions on properties. Later down the line, Litan kept us up to date with prompt responses to offers and also on the progress of the entire chain.
Katy · 9 November 2023
Agent replied · 8 November 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotMel went above and beyond
Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI
Camille · 30 July 2025
★★★★★ 5/5
GoogleWe had a great experience with finding our home with Gascoigne pees Leatherhead branch. Special mention to Litan Paul who has been an excellent agent with helping us find our home. Very professional and pro-active in the process. Would highly recommend!
Elma · 25 August 2024
Agent replied · 8 November 2024
Thank you Elma for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGascoigne-Pees Maidenhead gave us a…
Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.
Jean-Marc · 22 January 2026
★★★★★ 5/5
TrustpilotFantastic, really recommend!!
I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!
Człowiek · 28 March 2025
★★★★★ 5/5
GoogleGascoigne Pees Leatherhead made selling my house as effortless as possible, achieving multiple strong offers inside one week and obtaining a better price than I had hopped for. In Particular Matthew Jones and Litan Paul were both highly professional, prompt in response to questions and issues and progressed the sale to exchange tirelessly. I recommend Gascoigne Pees and extend my thanks to Matthew and Litan
Martin · 9 November 2022
Agent replied · 8 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service we received from Gascoigne-Pees was fantastic!! Can’t recommend them enough. Our Viewings were arranged by Janet Coulson at the Leatherhead branch and she has been an absolute pleasure to work with! she went beyond the call of duty to ensure a smooth transaction right from the viewing to the sale point. Thank you also to Rachel , who was always so helpful over the phone taking messages and giving us an update where Janet was not available.
The entire team were so helpful to ensure it all went smoothly everyone we spoke to were incredibly friendly, professional, knowledgeable, honest and helpful. Thank You for the great service provided we really appreciated it. Darren & Elaine
Elaine · 10 November 2019
Agent replied · 8 November 2024
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleAMAZING! Can’t recommend these guys enough, Matt and his team are so helpful and lovely. We have sold and bought through them recently and I’m really going to miss them all! They have gone above and beyond to ensure it all went smoothly. So honest, helpful and found us a lovely property when our previous had fallen through with another agent. We haven’t always had this experience with estate agents and I have to say they are the best around. Can’t recommend them enough.
Grace · 10 November 2019
Agent replied · 8 November 2024
Really lovely to read another 5* review. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
TrustpilotSarah was great
Sarah was great. Kept me in the loop.
Sabrina · 4 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
