Cubitt & West Dorking reviews in Mole Valley

★★★★★ 4/5

Trustpilot

Passionate and informed

Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price

Mr · 4 October 2026

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Trustpilot

Very professional very friend very…

Very professional very friend very knowledgeable Zoe made me feel very relaxed and at ease with the whole experience

Sam · 7 October 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Millie, Scott, Lucy, and the wider team for their outstanding efforts in finding a buyer for my property. Throughout the process, they demonstrated exceptional professionalism, diligence, and courtesy. Their commitment was evident at every stage, and I was consistently impressed by the thoroughness and care with which they handled the matter. I would not hesitate to recommend their services to anyone seeking to sell a property.

Graham · 10 August 2026

★★★★★ 5/5

Google

I have been searching for a property in the Dorking and surrounding areas and have been impressed with the service provided by Millie and the Team at Cubitt & West. The team has been professional, knowledgeable and responsive throughout. They took time to listen my requirements and only suggested properties that genuinely matched my criteria. I would highly recommend them to anyone looking to buy a property.

Julie · 19 September 2026

★★★★★ 4/5

Trustpilot

Very nearly five stars

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Mike · 7 October 2026

★★★★★ 5/5

Google

I like to thank Lucy Prior for all her help with all the documents and portals that I had to navigate towards the property I am buying. Without Lucy, I would have been lost and her kindness and help made everything so easy and simple.

Steven · 10 March 2026

★★★★★ 5/5

Trustpilot

Proactive and organised estate agents

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

Emma · 24 September 2026

★★★★★ 5/5

Google

Jo Green and her team have offered us an exceptional service with the sale of our home. The Dorking team are all friendly, polite and courteous. We would especially like to thank Jo Green for her professionalism and knowledge of the local market, Joanne and Millie for their efficiency nothing has ever been too much trouble. We would also like to thank Julianna, sales progresser who has supported us through the sale to exchange. You have all supported us through the ups and downs of selling a property which we have both greatly appreciated.

Sarah · 1 March 2025

★★★★★ 5/5

Google

I’m very pleased to offer my review. The staff and service offered to me whilst I had my house in Dorking was excellent although the sale took a long time it was always kept in the forefront of everyone who was involved . I’m very pleased to say I would use this company again without hesitation. Thank you to Jo and Milly and all the staff .

Antony · 10 May 2026

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Google

Selling a home can be very stressful more so when you live in another country and rely solely on the agents. Trying to decide who to use to sell my house was a long drawn out process. However during this time there was one constant and that was a lovely lady Jo Green from the Dorking branch of Cubitt & West. During the course of maybe 6 months she periodically called just to let us know she was here if needed and she never pushed any agenda. She made me feel like she was there just for me and it was really appreciated. In fact she was the main reason why I eventually decided that Cubitt & West were the agents to deal with my sale. I briefly flew to the UK and met Jo in person and within minutes I knew she was the right lady for the sale. The sale was quite a lengthy procedure with several dates given to me along the way however, Jo told me at the outset how long the sale would take and she was correct. Jo you have my respect and thanks but I would also like to mention Carole Fraser-Eighteen, Juliana Dennis and Scott Buchanan. There was nothing these guys would not do to help or just be a voice on the end of the phone. Thank you very much indeed. I would highly recommend Cubitt and West, Dorking and also the I Am Sold auction system. Thank you to Alexandra Young and Sadie Married Pitts. Great service.

Gary · 10 December 2024

★★★★★ 5/5

Google

A big thank you to Millie and the team at Cubitt & West Dorking, they’ve been amazing throughout our purchase. Millie was always friendly, responsive, and proactive, helping to keep everything moving and making the whole process feel much less stressful. We always felt in good hands. Really grateful for all the help and support, would definitely recommend!

Ray · 10 May 2026

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Google

We are in the process of finding a new home for our family, and have found the branch team's services, and Fran Glancy in particular, excellent. Fran has fully considered our property requirements (unlike a lot of estate agents that seem to want to bombard you with every property they have on their books!), have provided us with regular updates with regards on potential properties and has been a reassuring voice, in what can be a stressful time. I would thoroughly recommend Fran and her teams services to those looking and selling their property in Dorking and the surrounding areas.

Richard · 10 October 2024

★★★★★ 5/5

Google

I had the pleasure of working with Cubitt & West during our recent property search, and although we ultimately didn't proceed with a purchase due to circumstances beyond our control, I felt compelled to share how outstanding the entire team was throughout the process. Firstly, Jo, the branch manager, was exceptional in guiding us through every step. Her professionalism, knowledge, and genuine care made us feel supported and confident in our search. Jo's leadership is clearly reflected in the rest of the team, who were equally impressive. A special mention must go to Hannah, who accompanied us on our property viewings. Hannah was nothing short of incredible, her enthusiasm, attention to detail, and willingness to go above and beyond to ensure we found the right property made the experience enjoyable and stress-free. She is an absolute asset to the company. Millie, who handled our phone inquiries, also deserves recognition. Her warm and friendly manner made each interaction a pleasure, and she was always prompt and helpful with any questions we had. Millie's excellent communication skills are another testament to the high standard of service at Cubitt & West. Overall, our experience with Cubitt & West was exemplary, thanks to the dedication and professionalism of Jo, Hannah, and Millie. Even though we didn't finalise a purchase, we would not hesitate to recommend Cubitt & West to anyone looking for a reliable and supportive estate agent. They truly have an amazing team!

Andre · 10 October 2024

★★★★★ 1/5

Trustpilot

Don't use this real agent as their…

Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.

Rajeev · 10 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience of interacting…

I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.

P · 3 October 2024

★★★★★ 5/5

Google

I had the pleasure of working with Cubitt & West during our recent property search, and although we ultimately didn't proceed with a purchase due to circumstances beyond our control, I felt compelled to share how outstanding the entire team was throughout the process. Firstly, Jo, the branch manager, was exceptional in guiding us through every step. Her professionalism, knowledge, and genuine care made us feel supported and confident in our search. Jo's leadership is clearly reflected in the rest of the team, who were equally impressive. A special mention must go to Hannah, who accompanied us on our property viewings. Hannah was nothing short of incredible, her enthusiasm, attention to detail, and willingness to go above and beyond to ensure we found the right property made the experience enjoyable and stress-free. She is an absolute asset to the company. Millie, who handled our phone inquiries, also deserves recognition. Her warm and friendly manner made each interaction a pleasure, and she was always prompt and helpful with any questions we had. Millie's excellent communication skills are another testament to the high standard of service at Cubitt & West. Overall, our experience with Cubitt & West was exemplary, thanks to the dedication and professionalism of Jo, Hannah, and Millie. Even though we didn't finalise a purchase, we would not hesitate to recommend Cubitt & West to anyone looking for a reliable and supportive estate agent. They truly have an amazing team!

Jay · 24 September 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.

Maureen · 9 September 2024

★★★★★ 5/5

Trustpilot

My experience with Julie Bramble from…

My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.

Juwon · 20 August 2024

★★★★★ 5/5

Trustpilot

Julie is a Gem!

I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!

Martin · 3 August 2024

★★★★★ 5/5

Trustpilot

I couldn't recommend Cubitt and West…

I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!

Tom · 31 July 2024

★★★★★ 1/5

Trustpilot

Promised the world before going on the…

Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.

JPM · 26 July 2024