Barnard Marcus Dorking reviews in Mole Valley

★★★★★ 1/5

Trustpilot

Avoid like the plague!!!

As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.

Megan · 5 August 2022

★★★★★ 1/5

Trustpilot

Very disorganised, poor customer service and communication …

Very disorganised and don’t have their customers best interest at heart. Takes them ages to arrange a viewing ( after passing you around to number of staff) then they don’t turn up for the viewing. Have no respect for customers and don’t keep their arrangements with customers. We waited 35 minutes outside a house for a viewing that we had arranged in advance and the agent (Shahed/Shad) didn’t show up, didn’t even bother to contact us. We kept calling the office and emailed them but nobody answered. This is unacceptable and unprofessional. Very poor customer service and communication. How sellers and buyers can trust such a company! You guys should really review your standards and up your game in this competitive market.

Fran · 12 June 2022

★★★★★ 1/5

Trustpilot

Go somewhere else

I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..

Manfredo · 24 May 2022

★★★★★ 1/5

Trustpilot

Absolutely useless!!

Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!

MARTYNAS · 18 May 2022

★★★★★ 1/5

Trustpilot

Advertising woodland as open land while it's is private property

I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately

Ms · 30 August 2023

★★★★★ 1/5

Trustpilot

How this is still running is beyond me

This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.

Eloise · 22 April 2022

★★★★★ 1/5

Trustpilot

The agent was extremely bad and the house in poor conditions

The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.

Jen · 16 April 2022

★★★★★ 5/5

Trustpilot

I couldn’t rate Zuzanna Kubani highly enough!

Zuzanna Kubani conducted the viewings for us in Earl’s Court and Chelsea and if I could have rated her a 10 out of 5, I would have. She went over and above her call of duty in every possible way - from saving a parking spot for us to guiding us to every destination, she was prompt, proficient, courteous and generally absolutely lovely. She always took care to keep the vendors informed both before and after our visit -in case they wanted to leave the property before our arrival and return to it after we’d left. Im happy with the speed and dexterity with which Zuzanna and Barnard Marcus arranged our viewings.

Trustp1lot · 16 March 2022

★★★★★ 1/5

Trustpilot

Completely Awful People

After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.?Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.

Jack · 15 March 2022

★★★★★ 1/5

Trustpilot

Callum Glenn Barnard Marcus Auctions

I emailed and later telephoned and left a message, I was interested in 6 lots for our btl portfolio, Unfortunately Callum Glenn could not be bothered to return the call.So we continue to use Savills and other auction houses! When it comes time for us to sell .. guess who we won’t be instructing!!!

Sid · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Lewis Gilder was excellent from start to finish, I would highly recommend him. He is very patient and respectful. He is well organised and is always there to help you when you need him especially for myself as my English isn't perfect.

Moulay · 9 October 2019

★★★★★ 5/5

Trustpilot

I put a house for sale through Barnard…

I put a house for sale through Barnard Marcus and even though its competitors kept telling me that Barnard Marcus is not a specialist in higher value homes, which was my case, I stuck with them. Louise and her colleagues were very professional and attentive, they followed the process very dilligently and sure enough an offer came at asking price. When I get back to the market I will surely use them again

Ivan · 19 December 2022

★★★★★ 1/5

Trustpilot

just wanted to write a few words about…

just wanted to write a few words about barnard marcus ( putney branch) as it may go some way to helping people who are considering using them. my property was on sale with them for 4 to 5 months & to say the left hand didnt know what the right hand was doing is an understatement. so much so that after 3 months of being with them their head office would call me and say was i still interested in my property up for sale with them 🤷‍♂️🙈.... i sold my property finally after using a far better agent ( funny that) and when i got back in contact with the solicitors ( recommended ) to me at the time by b.m ( cavendish).. they were equally as hapless as b.m. you live and learn and if this can be of any use to point people in the right direction of douglas & gordon & away from barnard marcus, it will be worthwhile.

J.n · 10 February 2022

★★★★★ 5/5

Trustpilot

thank you so much Mr. Jakub

Abdulqadir · 23 December 2025

★★★★★ 1/5

Trustpilot

Truly awful experience, wouldn't recommend!!

My experience with Barnard Marcus was atrocious from when we first moved into our flat (Feb 2020) all the way to now (January 22). When we moved into our flat, it was filthy and multiple things damaged, we raised this issue and nothing was done about it. Throughout our tenancy we had issues such as rat infestation and a broken fridge, amongst other things, I had to threaten to take money out of rent to pay for our new fridge. Since we moved out of the property in October 2021, we still haven't had our deposit back and they're trying to charge us for cleaning of the garden and flat. I have never had such a bad experience of an estate agents in my life and would never ever recommend them to anyone as they are inadequate and all about getting tenants in for the money.

Chris · 11 January 2022

★★★★★ 1/5

Trustpilot

Dealt with east sheen branch

Dealt with east sheen branch. Bunch of liars. You will notice that they dont put anything in an email. They will not response to your emails, they will call you instead. I guess it is easier to lie over the phone. They showed us a flat in Barnes that the seller / buyer about to exchange the contracts. We didnt know what was going on. We made an offer and they used our offer to force actual buyer to increase his. This might be legal but I dont think it is ethical. Very poor. Kevin

Kevin · 16 December 2021

★★★★★ 1/5

Trustpilot

NEVER AGAIN! IM HURT

I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.

MAS · 15 December 2021

★★★★★ 5/5

Trustpilot

Fantastic service from wallington branch.

I cannot fault my experience. I have bought a property and subsequently sold a property with the wallington branch. I was so impressed with them whilst buying they were an obvious choice to sell it again. I felt looked after throughout the process and it felt very personal and friendly. Gemma, Alex and Katie (in sales progression) in particular have seriously looked after me and I am very thankful. There communication and professionalism cannot be faulted. I really enjoyed the process with them and I genuinely think without them the process would have been even longer, my solicitors were .... not fantastic and the team helped managed all parts of the chain making sure things were in order. If you want a friendly, personal, professional company I couldn't recommend them more highly.

Mr · 7 December 2021

★★★★★ 1/5

Trustpilot

I was interested in one of their auctions…

I was interested in one of their properties for auction. I tried to get more info from them about problem areas, and they said they didnt have any more info/pics. Then I tried to register for the auction and had all kinds of trouble. They kept refusing for missing corners of ids, not clear enough utility bill, etc. Of course, I was already registered with them for the past 2 years but apparently they need to recheck things. Then they wanted me to have ~$10k+ in a uk bank account. Finally, they gave me one day to send them a ~$10k deposit via wire transfer to participate in the auction which I couldnt complete in that timeframe. Seeing all of these other bad reviews makes me glad I didnt get to participate in the auciton...

Greg · 26 November 2021

★★★★★ 1/5

Trustpilot

no phone call to cancel

so...First impressions...I arranged valuation ..got a call to change date ..ok date changed..and comfirmed text..took the Saturday time out to meet at the property at 11am.... no-one turns up ..so I ring them and they cannot find my booked appointment...then was told they didn't book because they don't deal in my area...no phone call to tell me this...just don't turn up...joke, very unprofessional 🤬

Gary · 22 July 2023

★★★★★ 1/5

Trustpilot

Unfortunately I didn't do my research

Unfortunately I didn't do my research. Extremely disappointed with the manager. Service and updates very bad. What a huge learning curve for me. As the saying goes "if I knew what I know now, I would never of gone with them..". I take responsibility for not doing my research.. Do not listen to the promises. At the end of the day find a company that knows your area well, has a track record, do your research. Do not just find someone on the internet, who tells you what you wanna hear.. Make sure their office is within walking distance if possible. Try and get a team that know what they are doing, are responsible and are honest. Just seems a massive scam.. Sooner we put property on the Blockchain, then we can all get away from estate agents, solicitors and ridiculous prices.

Mr · 22 October 2021

★★★★★ 1/5

Trustpilot

I honestly don't know why anyone would choose to use this Estate Agent!

In all honesty, the service from Barnard Marcus is non existent. They talk a good story. However, feedback and proactive communication in relation to your property viewings is non existent. In addition to spending unnecessary time sending emails that are not responded too, I have had the misfortune to have been in some form of contact with individuals who have failed on numerous occasions, to communicate with me, despite repeated requests and their commitments, which have included 2 Branch Managers, Sales Manager from the Chiswick W4 branch and a ‘Head Office contact. If there were prizes for the most ineffective individuals, I suggest you would all be in with an excellent chance of winning joint first prize.

Janet · 5 October 2021

★★★★★ 5/5

Trustpilot

Daniel Hadley was very helpful the…

Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.

Jesus · 26 June 2022

★★★★★ 5/5

Trustpilot

Purchasing my first property with the…

Purchasing my first property with the help of Elliott was a wonderful experience. Elliott was very professional throughout the process and always going the extra to ensure we meet the deadline of my agreed move date.

Amallia · 26 August 2020