Trusted Agent profile · Mitcham
★★★★★
1,758 reviews across 2 platforms
Mitcham Industrial Estate, Streatham Road, CR4 2AP
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Mitcham, at Mitcham Industrial Estate, is rated 4.9 out of 5 across 1,758 reviews on two platforms, including 134 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mitcham.
Every review we hold for the Mitcham office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a great experience at the storage…
Had a great experience at the storage facility, Stuart was a pleasure to talk to and made it all run smoothly! Great communication too!! Thank you :)
Thank you for your 5* review of the Brighton store Ines, we hope to be of service to you again in the future.
5/5
TrustpilotSo helpful
Recently rented a storage unit with Cinch in Woking. They were so helpful even though I went in very vague about what I was after. Francesca couldn't do enough spending time showing me various units and dealing with my silly questions over several days. I would like to thank her and the team.
Thank you so much for your glowing 5-star review! We're thrilled to hear that our storage services met and exceeded your expectations, providing you with the convenience and peace of mind you deserve.
5/5
TrustpilotRe : Cinch Leighton Buzzard
Jason was extremely helpful and accommodating - I would not hesitate to use him / Cinch Storage, LB again - Also the Unit was clean, dry and secure - Paul R , Bucks
Thanks Paul for your fantastic 5* review. We always aim to help and make storage as easy as possible.
5/5
TrustpilotHighly Recommend
I just want to shout out to Leanne and Nigel for showing me around and making it a lovely experience, everywhere was super clean and tidy and the price was really competitive, highly recommend!!!
5/5
TrustpilotClean, Safe and Easy!
Excellent service! The structure is clean, and all around there is high-level security. Francesca is amazing, and she helped us a lot during the moving day, making everything smooth, easy, and speedy. Highly recommended!
1/5
TrustpilotJust had my monthly invoice sent to me…
Just had my monthly invoice sent to me and because I'd been in hospital and had a previous agreement with this company they feel they can ripp people off please seen enclosed they statement for January to March failing they have not put the payment they took in Jan and the hundred pounds they took in Feb has I let them know I was in hospital and on ssp
Hi Paul,We appreciate you taking the time to leave feedback about our store again. We're also very sorry to hear that you have not been int he best of health and wish you a speedy recovery. I have personally reviewed your account and spoken to the team, ensuring I have gathered all of the context before responding to your complaint. The team informed me that since late last year, they have worked with you several times to put a payment plan together, even waiving late fees to help accommodate your situation. Furthermore, the team even contacted you to let you know that they have found another storage location that may fit your needs better, but you insisted on staying with Cinch Self Storage. We would like to work with you and get this situation resolved, so we kindly ask that you please make contact with the store team by calling them. Our customers are our top priority and we will always go the extra mile to help them resolve any issues they may face. Sincerely, - The Cinch Self Storage Team
5/5
TrustpilotFatima was very helpful and kind
Fatima was very helpful and kind. I would definitely recommend Cinch Self Storage Enfield to anyone that needs storage that comes with excellent customer service.
5/5
GoogleFrancis was amazing great service
5/5
TrustpilotFriendly and professional storage facility
Have used this storage facility when it was SMC Storage but it recently became Cinch Storage. It's less than a week since we resumed storage and we were delighted to find Stuart, a former member of the SMC staff, was still running the office. He welcomed us back and, as a Cinch employee, is showing the same dedication to its efficient running. He is always extremely friendly, helpful and courteous - thoroughly recommend the facility.
Diana, this is a wonderful review. Thank you very much for your 5* review. It has been an absolute pleasure to be able to assist you and Ted in finding the right storage for you!
5/5
TrustpilotFatima was fantastic help in finding my…
Fatima was fantastic help when I had difficulty in finsing my unit, Andreana was amazing helps too thank you!
Hi Channing, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotAttention to detail second to none.
Service from all the guys including Jason, Aaron and Matt was second to none. Extremely helpful and attentitive during the whole process. Would recommend Cinch to anyone!
Thanks Greg for an amazing 5* review. I'm really pleased we all had the chance to help make storage as simple and easy as it could possibly be for you. Best of luck in your new home!
5/5
TrustpilotMove in day
Move in day went really well with Jason’s help. Emma helped us find the right unit for us. Facility is great and new.
5/5
TrustpilotA little storage gem!
A little gem hidden behind Esso petrol station, the storage was brilliant and the customer service was excellent (thank you Stuart, you were very helpful and accommodating!). Would use cinch again!
Thank you for your 5* review Kieran, it was a pleasure to look after you here at Brighton Cinch.
5/5
TrustpilotHuntingdon branch fantastic
Huntingdon branch fantasticI have had 2 months between houses and had to store all belongings in 3 units. The team at Cinch in Huntingdon - Stuart, Alison and Nav - have been fantastic. Always really helpful and friendly and it's been an absolute pleasure dealing with them.Units are great too - I used indoor ones - 24 hour easy access, clean, and all sizes to suit needs.
Hi there, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotLovely storage place will use again
We really appreciate your lovely feedback, thank you!
5/5
TrustpilotReally easy to set up a 3 month storage…
Really easy to set up a 3 month storage contract - Craig was very helpful, showed various storage unit sizes and got the paperwork sorted quickly.
5/5
TrustpilotEmma and Jason in Leighton Buzzard were…
Emma and Jason in Leighton Buzzard were extremely professional and a pleasure to deal with.Emma checked me in with ease.I'm totally satisfied with my experience.
5/5
TrustpilotTook a lot of the stress out of moving home
Responsive and helpful customer service, particularly from Jason. Took receipt of delivery on large bulky items which meant I could get items delivered straight to the storage unit rather than hire a van and move to the unit myself. Reasonable and competitive prices. Good storage choices and availability. Good accessibility (24hrs and staffed 8am-6pm most days) with close parking onsite and plenty of trolleys to move furniture. Large goods lift easy to operate and always in working condition.Couldn’t fault the service received, so would definitely use again, and recommend to others.
Thanks for the 5* review Josh . We always strive to be as flexible as possible. It was a pleasure looking after all your storage needs.
5/5
TrustpilotMY APPLICATION FOR A QUOTE WAS SWIFTLY…
MY APPLICATION FOR A QUOTE WAS SWIFTLY FOLLOWED UP BY CRAIG.HENCE A AGREEMENT TO SATISFY MY NEEDS DONE SO WITHIN 24HOURS.AS ONE DID SO PLACING ITEMS INTO STORE COMPOUND AT SHEERWATER, CRAIG DEALT WITH MY ONSITE INDUCTION AS WELL,AIDING ME WITH MY ITEMS FROM CAR TO STORE ROOM.THANKYOU FOR YOUR PROFESSIONAL HOSPITALITY CRAIG.REGARDS PETER
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleRob was very helpful with getting me setup, even offered me a free upgrade as the unit size i requested was not available. Will be looking to use them and refer to others in the future.
4/5
TrustpilotFantastic
Fantastic! Thank you to Tom Lacey who was extremely patient while we faffed around deciding what was the best solution :) absolutely brilliant and I love the new machine!!!
Hi King Sunny, We are pretty sure you have the wrong company. Did you mean Cinch Cars?Best Wishes, Cinch Storage
5/5
TrustpilotThanks Southend branch
Thanks Southend branch. Straightforward move in. Informative and keen to make sure I got the best deal to manage my finances. Moving is stressful. Working with Cinch is not ❤️
5/5
TrustpilotVery friendly and helpful personnel…
Very friendly and helpful personnel (Anita and Emma) and I was very happy with the fact that the storage was internal, very secure and very accessible. I moved over from the continent and they made everything easy for me. Makes a change to state something positive these days but this is one firm that I am pleased to do so about. No hesitation on further recommending them. Thank you again. Jeff
3/5
TrustpilotOur office contact Nav is great
Our office contact Nav is great, super helpful and great communication. He makes our life so much easier as a small company.Really disappointing that Cinch regularly implements large price rises, with no notice, nearly doubling our rental price in the 2 years since they took over.
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Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mitcham.
