Urban and Rural Property Services Milton Keynes reviews

★★★★★ 5/5

Google

Urban & Rural provided an outstanding service. Fin, in particular, was exceptionally helpful, professional, attentive, and consistently went above and beyond to ensure everything ran smoothly. Highly recommended!!!

Kirsty · 17 December 2025

★★★★★ 5/5

Google

Very helpful and communicative team, we sold a bungalow without a chain in a few months. Handled all comms through a WhatsApp group, very convenient & responsive. They took great, bright, complimentary pics of the property too, which helped!

Jack · 10 August 2025

★★★★★ 5/5

Google

I have been really impressed by this U&R team of very helpful and personable professionals at all levels. They have always responded quickly and efficiently throughout my rather complicated sales process as there were complications from the buyer's side which made it a bit of a prolonged rollercoaster ride. On completion day I found myself under massive time pressure to get everything moved out on time. That was my miscalculation. In the end one of the very kind young men on the sales team took the keys to the Buyer as I was so late to save me taking them to their office. This agency is lovely to deal with. They really provide a personal and reassuring service. Do try them.PositiveResponsiveness, Quality, Professionalism, Value

Sharon · 16 June 2022

★★★★★ 5/5

Google

Very informative first meeting providing all the various options and offered their advice for marketing the property (Brad). Good communications between all parties (Fin). Have already recommended them to friends looking to put their house on the market.

Ben · 10 August 2025

★★★★★ 5/5

Google

They were all really friendly, from the get go, reassuring us all the way. The team they have in Bletchley are amazing, I know they’ve not had it easy. So I’d like to thank each & everyone of them for all of their help throughout the process. Artur

Artur · 6 April 2025

★★★★★ 4/5

Trustpilot

Sales progression team was super helpful

In the past it has sometimes been hard to differentiate estate agent services. My recent experience with urban and rural has been largely positive though and I would recommend the Bedford branch. I do ultimately think what sells a house is the price and the property itself. So regards to the initial sales experience I did feel like I was repeating myself with the sales team when they were constantly suggesting I drop the price. (In the end I sold for a price I was very happy with).

Sarah · 18 February 2025

★★★★★ 5/5

Trustpilot

Exceptional service, I would definitely recommend

Like the previous reviewer, I would have no hesitation recommending Urban & Rural, they were exceptional.Urban and Rural have been truly excellent throughout the whole sales cycle, from the initial meeting right through to completion.At the initial meeting at the property Neil was very well prepared with evidence and data of similar properties in the area. He was very thorough and gave me confidence in U&R’s professionalism.They provided 24 viewings in 2 days after which we received a number of quality offers.The viewings were well managed and feedback was excellent.Following acceptance of an offer Ann the Sales progressor was amazing offering frequent updates and advice, right up to completion. This was very welcome as the solicitors provided very little information.Thanks to all at U&R

Cliff · 3 August 2021

★★★★★ 5/5

Trustpilot

Great Service

Firstly I must say that the previous review slaughtering Urban and Rural does not make any sense with regards to the dates mentioned. Would you leave it 9 months before getting in contact about your house sale?Anyway, our experience - Having not had much luck selling through a rival agent (after it falling through) we put the house up with U and A. Neil photographed the property on a Thursday evening and had it advertised through Rightmove that evening. On the Friday we had two viewings with a further two scheduled for the following Monday resulting in two offers. Eight weeks later it transpired that the "buyer" could not get a mortgage so the house was relisted. Within 2 days it resold but in a short but complicated chain. During the sale process Ann Clark was tenacious and determined in her quest for updates and information and made sure that she kept us up to date even if there was not much progress to update on. Without Ann we would have been completely in the dark and I am certain that we would not have beaten the stamp duty threshold without her. All of Anns colleagues were equally professional so a big shout out to them too. Thanks all

Craig · 12 July 2021

★★★★★ 1/5

Trustpilot

Diabolical !

Diabolical !. We accepted an offer and despite us insisting that the property remain online ( available to view etc ) until we exchange - Urban and Rural removed the listing. They put it back on when we complained. Lost that buyer. We told them that whatever happens in the future - the property must remain online and available for other prospective buyers until we get to exchange point. They can put " Under Offer" if they want . Got another buyer .. within 24 hours of accepting their offer, the chain fell through at the other end.... Urban and Rural had once more, already removed the listing. Had to complain to get them to reinstate the listing...Day after that fell through I rang ( pretending to be a prospective buyer ) , they told me " Sorry, the property is under offer and not available " ABSOLUTE LIE . We told the AGAIN, that the property must remain online - even if we accept an offer ..they agreed. I then rang yesterday and pretended to be a prospective buyer - was told " Sorry, that property is sold " I then told them that it was actually MY property - and it most definitely is not sold. Told by 'Adam' that I didn't understand the "protocols" etc.. that 'technically it was sold " etc .. absolute arrogance and Bull S**t. Gave our details to a different agent to do the new marketing. Urban and Rural now say that we must give 3 weeks notice in writing before we can leave them ( even though we are well out of the initial contract period ) - something that I need to check, as they are so unprofessional , they are probably telling lies again ! Avoid this bunch of jokers at all costs. They are unscrupulous and unprofessional ! .

Sue · 7 February 2025

★★★★★ 1/5

Trustpilot

Beware of Urban and Rural Estate…

Beware of Urban and Rural Estate Agents - Stopsley Avoid at all cost!!!!They make other estate agents look like Angels, no pun intended. Here goes my story of my recent dealings with them. I made an offer on a property which was accepted after several back and forth in August 2020. A week after the offer was accepted, I was contacted by a lady called Ann Clark who introduced herself as the Sales Progressor. Ann asked if I had instructed my Lawyer and mentioned that I needed to commence with the searches to move things swiftly along. She further mentioned that the property would be remarketed if I didn’t do this. According to her, this would be seen as commitment from my end. In September 2020, I instructed my Solicitor and put in place arrangements for a mortgage. As soon as mortgage was agreed, I contacted Ann in October 2020 to notify her of this. In addition, I asked if they seller had found a place. She mentioned that the seller was still actively looking and that I should proceed with things from my end. Stupidly, I believed this and went ahead with instructing a building surveyor. Fast forward to June 2021 without any communications from them and now almost £1500 out of pocket, I contacted Urban and Rural today who mentioned that the seller is still actively look for a property and the decision was mine to pull out if I wanted to. My question to them was that its easier said that done when the £1500 loss is not coming out of your pocket.I must say that that Ann Clark and her accomplice Neil spoke to me in the most demeaning way during the entire process. Kyla Freeman, Sales Negotiator was however very polite and professional!! You should be working elsewhere.

Seinde · 18 June 2021

★★★★★ 5/5

Trustpilot

Urban & Rural Dunstable

We first came across Urban & Rural, when looking to value our home when paying back our help to buy loan.We were looking at our options to sell, or pay back the loan. We choose Urban & Rural, as I had noticed they had sold a lot of houses on our estate. Brad visited us and from the first meeting, we were impressed with his manner and confidence when it came to selling our home.We had never sold a house before and the process actually filled me with dread!We had found our next home, but the process was complicated, as it was not 100% sure we would get to purchase it. We had a very tight window and had to be in a position of SSSTC, to secure the other property. We were upfront from the beginning and Urban & Rural were actually amazing. They understood our parameters and were open and honest with potential buyers and with us. I really cannot fault them at all, Brad and Darren had our home on the market within a few hours! The write up and pictures were top class.The feedback was precise, honest and quick. Lily & Brad were also amazing at showing potential buyers round our home. I felt total trust in Urban & Rural selling my home. We actually ended up with a concrete offer and Brad negotiated the selling price excellently. Unfortunately, the property we wanted to purchase fell through, so this time we had to pull our house from the market.However, we will be back in a couple of years and I would not choose any other agent to market and sell my home. Urban & Rural gave a first class service and I cannot recommend them enough.

Vicki · 28 May 2021

★★★★★ 1/5

Trustpilot

Newport Pagnell

The viewing in Newport Pagnell with Charlie was very good and he was interested and professional throughout, as was Daniel from the Newport Pagnell office. Sadly, the deal was then handed to Katie Middlemas, who appeared good initially, but who became disinterested when problems arose and frankly her behaviour became unprofessional and, at time times, she was sarcastic and bordering on being rude. If she gets the deals to complete, I could not recommend using this company

Clive · 13 April 2021

★★★★★ 1/5

Trustpilot

Worst experience ever

This review has been long pending as I bought the property in Oct last year (2019), I have the worst and horrible experience with these people who call themselves as estate agents. During the sale process, I was about to get few hundred pounds from the sellers as they delayed the sale process by a week or so (Contracts were not excahnged) due to which i had to pay additional rent and U&R negotaited a deal with the whole chain that everyone will contribute towards that rent. They advised that I can collect this in cash from their office when I collect the keys and requested me to not to involve my solicitor to avoid complicating the process. But apparently somewhere in between all the parties in chain refused to pay the money and Urban & Rural never communicated this back to me while they were talking \/ communicating with me every day to confirm the exchange date and told me only when I went to collect the keys (that too when I asked about the money). They even put the blame back to me that my solicitor delayed the process and hence everyone refused to pay the money and I should have checked with them (They even said it was not their duty to communicate this back to me). I would request everyone to deal with them very carefully and won't recommend them to anyone.Also, When we put the offer forward, they said whole chain is ready and is in very advanced stage but we were ready with the paperwork before the whole chain, so clearly they lied about that also from the beginning. I am writing this review only to warn and help other people so you can deal with them carefully and not trust them.

Vikas · 5 April 2020

★★★★★ 5/5

Trustpilot

Urban & Rural have been fantastic from…

Urban & Rural have been fantastic from start to finish throughout the sale of my house. Once it went on the market, it sold incredibly quickly. Their service was both highly professional and genuinely friendly, and I always felt valued from the very beginning right through to completion.

Nicola · 1 December 2025

★★★★★ 5/5

Google

The team were all great, but special thanks to Molly who helped us with the purchase of our house. Definitely recommend!

Katy · 18 April 2025

★★★★★ 2/5

Trustpilot

Initial contact, but after offer made strike 1

My son viewed a house on the market with U&R. We had some pf the usual estate agent upping the value of the home “we have a similar one on the market ‘up the road’for xyz” (So not in the same area then?:) thing.

Simon · 8 November 2025

★★★★★ 5/5

Trustpilot

Fantastic advice and customer service .

What a great estate agent Urban & Rural is and what a team at the Leagrave /Dunstable branch .I would like to shout out all the team I had conversations with but Caroline stood out with her knowledge and helpfulness .Dan you have a fantastic team.Well done !!!

Dave · 29 August 2025

★★★★★ 1/5

Trustpilot

DO NOT USE - Offer accepted on house, got gazumped!!

Had an offer accepted on a house and the property was taken off the market. We even got an email from the estate agent to confirm the offer had been accepted. 3 days later we get a call to state a higher offer had been tabled and that the venders had accepted it ..... would we like to make a further offer? (basically asking us to get into a bidding war!) Do not use these agents, they have no morals for a few quid extra.

Consumer · 10 June 2024

★★★★★ 5/5

Google

Very helpful and quick

Sadia · 24 November 2025

★★★★★ 5/5

Google

Dave, Lesley, Jess and the Urban & Rural team pulled out all the stops to help us buy our dream property. The process wasn't always easy, but the team stayed in touch and used their professional knowledge & influence to help push things along and get us through to completion. So, a big thanks to everyone involved at Urban & Rural - we are thrilled with our purchase! Best Regards - Ash & Sam

Ashley · 9 August 2024

★★★★★ 5/5

Google

Purchased a house through this agency, and I cannot recommend them enough. Everything was quick and efficient, Ian was amazingly helpful, and despite the solicitors holding things up, all necessary conversations were had via Urban and Rural, which considerably sped the process up. 10/10 service.

Chips13p · 16 June 2023

★★★★★ 5/5

Trustpilot

I had an all round fantastic service…

I had an all round fantastic service from Pete @ Urban and Rural in Leagrave. From putting an offer in until completion was about 2.5 months and he helped me with everything along the way. Polite, friendly and always happy to help, I couldn't have asked for a better service. Thanks Pete!

Scott · 1 August 2022

★★★★★ 5/5

Google

Best Estate agents ever, Katy went the extra mile to help us fill in the forms as we didn't want to fill them in wrong, all the agents, Charlie, Darren, Ian etc offered very friendly helpful services would definitely recommend as our friends recommended them to usPositiveResponsiveness, Quality, Professionalism, Value

Linda · 16 June 2022

★★★★★ 2/5

Trustpilot

Bedford branch

Bedford branch, what an unprofessional experience.

Mardi · 3 June 2026