Trusted Agent profile · Milton Keynes
★★★★★
140 reviews across 2 platforms
216 Queensway, Bletchley, Milton Keynes, MK2 2ST
Urban and Rural Property Services's office in Milton Keynes, at 216 Queensway, is rated 4.4 out of 5 across 140 reviews on two platforms, including 78 Google reviews rated 4.9.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic advice and customer service .
What a great estate agent Urban & Rural is and what a team at the Leagrave /Dunstable branch .I would like to shout out all the team I had conversations with but Caroline stood out with her knowledge and helpfulness .Dan you have a fantastic team.Well done !!!
1/5
TrustpilotDO NOT USE - Offer accepted on house, got gazumped!!
Had an offer accepted on a house and the property was taken off the market. We even got an email from the estate agent to confirm the offer had been accepted. 3 days later we get a call to state a higher offer had been tabled and that the venders had accepted it ..... would we like to make a further offer? (basically asking us to get into a bidding war!) Do not use these agents, they have no morals for a few quid extra.
5/5
GoogleVery helpful and quick
Thanks for the review Sadia.
5/5
GoogleDave, Lesley, Jess and the Urban & Rural team pulled out all the stops to help us buy our dream property. The process wasn't always easy, but the team stayed in touch and used their professional knowledge & influence to help push things along and get us through to completion. So, a big thanks to everyone involved at Urban & Rural - we are thrilled with our purchase! Best Regards - Ash & Sam
5/5
GooglePurchased a house through this agency, and I cannot recommend them enough. Everything was quick and efficient, Ian was amazingly helpful, and despite the solicitors holding things up, all necessary conversations were had via Urban and Rural, which considerably sped the process up. 10/10 service.
5/5
TrustpilotI had an all round fantastic service…
I had an all round fantastic service from Pete @ Urban and Rural in Leagrave. From putting an offer in until completion was about 2.5 months and he helped me with everything along the way. Polite, friendly and always happy to help, I couldn't have asked for a better service. Thanks Pete!
1/5
TrustpilotRefused to show propertys
During phone call hinted many times they did not want to show me property’s. This was down to the fact on a previous viewing we offered 6% less than the asking price which is within reason as there was a lot of work that needed to be done on the property we saw. They mentioned that it would be a usage of their time to show me. I even offered to attend the property’s when they were going there to show others to make it easier for them. Bad customer service. I would steer clear of selling one of my property’s with them if they are refusing to show potential buyers.
5/5
GoogleBest Estate agents ever, Katy went the extra mile to help us fill in the forms as we didn't want to fill them in wrong, all the agents, Charlie, Darren, Ian etc offered very friendly helpful services would definitely recommend as our friends recommended them to usPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team at Urban & Rural Bletchley went above and beyond during a very chaotic and turbulent move. Katy and her team were always supportive and on hand whenever we faced any issue and we genuinely couldn’t have done it without you. Thanks for all your help!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotURBAN AND RURAL LEAGRAVE
URBAN AND RURAL LEAGRAVE Dan provided 5 star service as did his staff. At every stage I was kept fully informed as how things were progressing ,phone calls,texts and emails were always responded to within an hour. From taking the photos and listing the property, it was sold and completed within 6 weeks. The very best service I have had. A big thank you to you all.
5/5
GoogleWe came to Urban & Rural, Bletchley, to sell our property after a disastrous experience with another agent, having wasted seven moths and lost a property we were buying. Ian, Kathy and James quickly organised a new sale, helped us overcome several external obstacles on the way and we finally moved within budget after a few months. We will remember their family touch and availability, their patient and expert handling of our sale and buy, and their constant encouragement. Thank you, team!
1/5
TrustpilotLiars. Other agent sold our house in days, after nearly half a year with this outfit.
Terrible agents, lied to my parents and delayed everything. Zero interested buyers. 2 weeks with another agent and successful with offer at full asking price. Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers. - they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already. - the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it. - don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically. - don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department. Be extremely sceptical of their positive reviews which mostly come from new Google accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former. When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”. The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down. Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him. The other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.
5/5
GoogleUrban & Rural have been absolutely instrumental in helping us to find the perfect home! Ian in particular has been an absolute gem; he provided stellar guidance during the viewing process, listened to our preferences, possesses a wealth of knowledge and has been such a wonderful support during the buying process! We'll soon be moving into our perfect home and we couldn't do it without him, thank you!
1/5
TrustpilotLeaks, damp, mould
Currently sat in a property owned and rented out by the Stopsley branch, with water pouring in to an already damp and mouldy living room. Constant leaks, damp and mould issues every month that I have lived here. Owner harrassed me by phone to the extent I have had to insist on written correspondence. When I report further leaks and water pouring in, soaking the carpet, walls, curtains & my furniture, the owner simply tells me -"if you are so unhappy I am happy for you to break the contract and move out at the end of the month to end all of this." I think any tenant paying almost £1000 a month for a property riddled with leaks and issues would be unhappy. Especially when said tenant has a 5 month old baby who is continuously getting sick from the cold and damp. The latest leak was reported in February. We are now in April and the repairs have still not been carried out & rather than deal with it, I am pushed to end the tenancy early despite me being on maternity leave & pay. Incredibly disappointed and exhausted by the treatment and lack of care received. Would not reccomend renting a property from this branch, especially if the owner - Neil McGregor is also the landlord.
5/5
GoogleA great service from Ian and the team. They answered any questions about my new purchase quickly and efficiently.
5/5
GoogleDifficult time to sell, but Emma and her team slogged on undaunted and got us a great sale. If you are selling or buying take a look at this company...what else can I say, professional, diligent and upstanding people, a pleasure to have dealt with them.
2/5
TrustpilotExperience of a tenant with Urban & Rural
As a tenant we found Urban & Rural to be no more than a post box to the landlord of the property.When we vacated the property Urban & Rural had lost our initial conditions survey and itinerary, a sign of a business without any of kind process.The service we received felt more like a messaging service from our landlord than a business with any kind of procedure for managing tenant landlord relationships.Our tenancy ended 11 weeks to the day of writing, Urban & Rural to date have not been able to manage the return of our deposit payment.Unfortunately tenants do not have a choice in who manages the property they rent. With Urban & Rural just ensure you’re expectations in terms of support with even minor challenges are not to high.
5/5
TrustpilotGreat service
Great service. Steven and Jonathan were fast at responding to us with all the questions we had along the way. Our house buying process went very smoothly. Steven kept me informed along the way and put us at ease.
5/5
GoogleHaving Ian and Nathan as my agents purchasing a house through Urban & Rural has been very positive. As first time buyers they have been incredible helpful and supportive, answering all questions and queries we have. The service has been professional and would most definitely recommend them to friends and family. Thank you both!
1/5
TrustpilotBedford branch
Bedford branch. Awful. Just, awful. I hope every time I have contact with a new estate agent that the experience will be positive, but no. Urban and Rural Bedford. Shameful business. They have little to no interest in the properties they’re trying to sell, their admin is diabolical, and they have directly caused us heartache following an offer being accepted on a property, only to then come back and make out like it hadn’t been (it had been, they outright lied) and ask for more money on behalf of the sellers as they had a better offer (after accepting ours) ... Really? The level of communication is appalling, there are no values, just blind selling. Unprofessional. Will never view a house with these people again on principal. There are some good estate agents around but they’re few and far between. Urban and Rural Bedford are the worst I’ve come across so far.
5/5
GoogleHaving Ian and Nathan as my agents purchasing a house through Urban & Rural has been very positive. As first time buyers they have been incredible helpful and supportive, answering all questions and queries we have. The service has been professional and would most definitely recommend them to friends and family. Thank you both!
5/5
Googlevery professional service, delivered in a friendly and approachable manner which never faltered despite some very challenging issues. These were dealt with efficiently and effectively.
5/5
GoogleGreat agency! We received a professional and polite service from Ian and Kelvin. They are both excellent estate agents, very helpful, friendly and supportive, replied quickly to calls and emails, and answered all the questions we had. The process hasn't finished yet but it has been very smooth so far. :)
5/5
GoogleThe team at Urban & Rural were lovely to work with throughout my buying process. I was updated by the team (Katy, Ian, James) promptly at all stages, and they helped keep the solicitors on track during this very busy period in the housing market. Nothing but praise and recommendation for all the team who were always a pleasure to talk to!
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