Trusted Agent profile · Milton Keynes

Under 1 Roof Milton Keynes reviews

4.0

★★★★★ Great

768 reviews across 2 platforms

51 Colindale Street, Monkston Park, Milton Keynes, MK10 9PX, MK10 9PX

Under 1 Roof's office in Milton Keynes, at 51 Colindale Street, is rated 4.0 out of 5 across 768 reviews on two platforms, including 41 Google reviews rated 3.9.

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3.9 / 5

41

Reviews on Google

This office

Trustpilot logo

727

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.

5/5

Trustpilot

Steven Morish is simply the best agent I have ever known

Steven Morish is simply the best agent I have ever known Expert knowledge of the market, timely response to emails and text and a great rain maker to bring buyers and vendors to together If I could rate six stars, I would Thanks a million to Steven and the great Sevilla auction team David Soanes Worthing

David · 10 May 2022

Agent replied · 22 November 2024

Thanks Steve, we really appreciate your kind review and were very happy to help!Regards, Steven

1/5

Trustpilot

Only giving one star because I can’t…

Only giving one star because I can’t put 0!! I wouldn’t recommend savills to anyone(tenant) who wants to rent a property. The list is long…! Just a few things * the employers I had to deal with were awfully rude! *he didn’t have a clue what he was on about , feeding me full of ridiculous excuses! With no explanations *poor communication *they don’t care in helping people in situations in desperate need (with the funds to hand and in employment and with guarntor) always after the money not interested in any customer care or service. * total waste of my time letting me view properties and then knowing fully well they will let to someone else because they look down thier noses at people! Awful awful!! Do not go with these! ! Say no more!

**** · 8 April 2024

Agent replied · 22 November 2024

Thank you for your feedback, customer service is incredibly important to us, and we are very sorry to hear that we fell short of your expectations.We would like to hear more about your experience; please email further detail, including the office you have dealt with, to socialmedia@savills.com so we can investigate thoroughtly.

1/5

Trustpilot

be careful when you let this company into your home

I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...

CriticalThinker · 26 March 2024

Agent replied · 22 November 2024

Hi, we take reviews seriously and certainly won't reject this one. We sincerely appreciate your honesty and for bringing your concerns to our attention.We are sorry to hear of your experience and would value the opportunity to learn more about your experience. Please email us at socialmedia@savills.com so we can further understand the circumstances.

1/5

Trustpilot

Savill’s Chester property purchase - no parking

Bought a. Property via Savill’s Chester and was informed that there was parking at the property as per the sales brochure

Matteo · 18 March 2026

Agent replied · 20 March 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced regarding the parking arrangements at the property you purchased through our Chester office. This is certainly not the level of clarity or service we aim to provide. The information in our sales materials should always be accurate. We would really appreciate the opportunity to look into this in more detail for you. Could you please email further detail to socialmedia@savills.com so we can investigate.

1/5

Google

Useless unprofessional agent!!! Doesn’t reply back to messages emails or calls. He was very rude about other tenants of his in front of me and my partner and then rejected their calls. Doesn’t want to know about repairs and if you push this the chances are he will find a reason to end the tenancy. Has zero care professionalism and responsibility for tenants rights and his responsibilities. Has his family and friends leave outstanding reviews. He is an absolute joke and only interested in taking full advantage of the housing crisis and exploiting tenants. He has no office i believe he runs this business from his kitchen table. Avoid this agent and do not believe the positive reviews. Look at the negative ones, they are polar opposite! Once your committed you will see this man is going to be your worst nightmare.

Sally · 23 March 2024

Agent replied · 22 October 2024

Hello Sally, I have checked our records and have no one by your name on any of our tenancy agreements or viewing requests? If there are repairs to be done at a property you rent from us then please let me know the address or use the fault reporting system we have in place.

5/5

Trustpilot

Alexa has been very helpful and…

Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!

Khairin · 9 July 2021

Agent replied · 22 November 2024

Thank you so much for your review, Khairin. And if you need anything else please let me know.Regards,Alexa

5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

Agent replied · 22 November 2024

Thank you so much for your review, Nick. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

Agent replied · 22 November 2024

Hi Luke, thank you for taking the time to share your feedback. We sincerely apologise that your experience with us did not meet your expectations.Your satisfaction is incredibly important to us, and we take your comments seriously. We would like to learn more about the specific issues you encountered so that we can address them promptly and improve our services.Please feel free to reach out to us directly via email: socialmedia@savills.com so that we can discuss your concerns in more detail and work towards a resolution.

5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

Agent replied · 22 November 2024

We are so pleased that everything worked out successfully for you, Will. Thank you for providing us with an update and for taking the time to review our service.Regards,Nicky & Savills Summertown

5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

Agent replied · 22 November 2024

We really appreciate your kind feedback, Malak. We are very pleased we were able to help and wish you all the very best for the future.

1/5

Trustpilot

Been waiting over a week on a response…

Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".

Mr · 15 December 2025

Agent replied · 22 December 2025

Thank you for sharing your feedback. We’re very sorry to hear about the delay and the experience you’ve had so far, this is not the level of service we aim to provide. Your interest in the Solihull property is important to us. We'd like to find out more, please send us your preferred contact details via email: socialmedia@savills.com so we can investigate as a matter of priority.

5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024

Agent replied · 22 November 2024

Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

Agent replied · 22 November 2024

We really appreciate your kind feedback, Natasha. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sue

5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

Agent replied · 22 November 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Stephanie

5/5

Trustpilot

Selling a farm in Exeter by Sydney owners

Ben & Penny came to us by recommendation - we inherited a valuable farm close to Exeter but we live in Sydney. Timing, a knowledge of the local market and an ability to navigate bidders to find the best buy, resulted in an excellent result. They were efficient, timely in communication, able to manage various parties and ultimately achieved a good result for all. Well done, and thank you from the family.

Michael · 10 July 2024

Agent replied · 22 November 2024

Thank you for taking the time to review our service, Michael - feedback is always incredibly helpful. I’m delighted that we met your expectations.

5/5

Trustpilot

Mark Chick is top class

Mark Chick is top class- really looked after us well throughout the whole process.

Toby · 11 December 2025

5/5

Trustpilot

Sam Ing

Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.

Lachlan · 15 October 2024

Agent replied · 22 November 2024

We are so pleased that everything worked out successfully for you, Lachlan. Thank you for providing us with an update and for taking the time to review our service.

1/5

Trustpilot

Manager Cynthia Javori

Absolutely terrible experience with this company and manager (Cynthia javori)

Leisha · 23 May 2026

Agent replied · 26 May 2026

We are very sorry to read about your experience and the distress it has caused you. This is clearly not the level of service or care we aim to provide, and we take feedback like this extremely seriously. Issues relating to mould, ventilation, and resident wellbeing are of the utmost importance, and it is concerning to hear that you felt unsupported during your time with us. We also sincerely regret any impact this situation may have had on your health and personal belongings. We would be very keen to understand more about how this happened, as we are uanble to find Ms Javori's name on our employee records. Please contact us via email to socialmedia@savills.com so we can investigate as a matter of priority.

1/5

Trustpilot

I recently had the unfortunate…

I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.

Aadrian · 28 January 2024

Agent replied · 22 November 2024

Hello Aadrian, customer service is important to us so to hear of your experience we would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?

1/5

Trustpilot

I am extremely disappointed with my…

I am extremely disappointed with my experience.

Marco · 10 June 2026

Agent replied · 23 June 2026

Thank you for raising this, we can assure you we are looking into this as a matter of importance, following our email exchange this morning (11/06/26).

5/5

Trustpilot

Sue T at Saville,professional support always

I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue

Lynn · 6 February 2023

Agent replied · 22 November 2024

Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue

1/5

Trustpilot

Poor communication and lack of urgency to respond to queries

Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!

King · 12 January 2024

Agent replied · 22 November 2024

We are sorry for your experience and would like to help; please email your contact details to socialmedia@savills.com so we can arrange for the Auctions team to contact you as a matter of priority.Update: the Auctions team would like to contact you but we have no reference of your reviewer name. Please email your name and details to above address and we will contact you immediately.

5/5

Trustpilot

Prompt action when our boiler was…

Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!

Jemma · 29 May 2024

Agent replied · 22 November 2024

Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

No hot water for 10 months

Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap

Marcos · 25 September 2024

Agent replied · 22 November 2024

Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.

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