Trusted Agent profile · Milton Keynes
★★★★★
768 reviews across 2 platforms
51 Colindale Street, Monkston Park, Milton Keynes, MK10 9PX, MK10 9PX
Under 1 Roof's office in Milton Keynes, at 51 Colindale Street, is rated 4.0 out of 5 across 768 reviews on two platforms, including 41 Google reviews rated 3.9.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
TrustpilotLooking for a property in SW
Looking for a property in SW. I have been supported by Nicholas Whitaker. Very friendly, always in time and very patient.
It was our pleasure, thank you for leaving a review, we really appreciate it.Regards,Nicholas
5/5
TrustpilotProperty Management
Exceptional service from Sam Ing on the residential property management side. This is a very challenging role, but he is always composed, helpful and very efficient.
Thank you for your review, Tom. I really appreciate, it's a pleasure being able to help you.RegardsSam
5/5
GoogleAmazing Service, Under 1 Roof manage 3 houses for me and do an excellent job. I am based abroad and Terry manages everything to do with the houses for me and I couldn't ask for more.
Many thanks for your kind review it is much appreciated
5/5
TrustpilotWe used Paige Ford to rent out our…
We used Paige Ford to rent out our property and she has been excellent, always available and prompt. Always provides timely updates and great advice whenever we need it.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Paige
5/5
TrustpilotTami Falzon at the Richmond-Upon-Thames…
Tami Falzon at the Richmond-Upon-Thames office has been our property manager for two apartments for a number of years and has always been super responsive, quick at solving problems, fast at responding and always incredibly helpful. Can highly recommend their services.
5/5
TrustpilotWe found team in Truro extremely…
We found team in Truro extremely helpful and approachable whilst selling our cottage. They made it a fun and fairly stress free operation. I would not hesitate to use them again or to recommend them to friends
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotGreat communication has been the key…
Great communication has been the key factor is selling this new home. Troy ensured everyone was certain of what needed to be done next and who needed to it. Thank you for all your hard work.
It has been a pleasure to act for you on this sale and we look forward to working with you in the future. Regards, Troy
1/5
TrustpilotDisappointing after 3 years
Disappointing after 3 years. Very little comms, unfounded claims(proven by disputes agency) and the exit was incredibly unprofessional. One or two pleasant responders but will never use again.
Than you for your review, and we would be keen to find out more of your experience. If you'd like, please email further details to socialmedia@savills.com
1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
4/5
TrustpilotQuick responses
Quick responses, follow up with requests/dealing process with Ryan Griffin & Valentin Nedea in the Manchester office, they are professional.
Thanks for the review, Austina, it was our pleasure.Regards,Valentin & Ryan
5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotHave just exchanged contracts
Have just exchanged contracts.
1/5
TrustpilotThieves, liars and cheats
Thieves, liars and cheats, like all estate agents. Agree to sell a house to you then a month later take an higher offer, agree the offer and don’t even consult you; just tell you you’ve lost it.
Hi Andrew, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotTelephoned on Tuesday about a newly…
Telephoned on Tuesday about a newly listed property, told agent dealing with it would ring me back. Four days later no call. Certainly would not recommend as a buyer and any sellers should be worried.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotDonna in the Manchester office provided…
Donna in the Manchester office provided a great service. Very professional and friendly and dealt with queries quickly. Would recommend
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Donna & Savills Manchester
1/5
TrustpilotSince I got in touch with trust pilot
Since I got in touch with trust pilot, about the problems with savills, I have had a response from savills, and they are doing some thing about the problems, thanks to trust pilot,
We are glad that the issues are being resolved, if you need to contact us again please email socialmedia@savills.com and we will do our very best to help again.
5/5
TrustpilotGreat service
The service during a challenging selling experience was outstanding and they certainly went the extra mile to achieve completion of a slow moving chain
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleHave been using Under1Roof as managing agents for a few years now. Very happy with the service provided and would most certainly recommend to othersPositiveResponsiveness, Quality, Professionalism, Value
Hi David, Many thanks for your kind review
1/5
TrustpilotTenant is customer to them ??
As a tenant, never get reply from the customer care ...
We are sorry to hear of your experience with your tenancy, customer service is important to us, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
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